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human resources management
Human Resources Management In Canada 12th Canadian Edition Gary Dessler, Nita Chhinzer, Nina D. Cole - Solutions
Explain how arbitration differs fron1 conciliation and mediation and diffe rentiate between interest arbitration and rights arbitration.
Explain the six co1nn1on forn1s of union security clause.
Explain the bargaining zone and draw a diagram to illustrate this concept.
Describe five signs to which managers should be alert to detect an organizing ca1npaig11.
Explain three of the challenges facing the union m.ovement in Canada today.
Cite three exan1ples of unfair labour practices on the part of management and three on the part of W110ns.
EXPLAIN the typical steps in a grievance procedure.
DESCRIBE the three steps in the collective bargaining process.
OUTLINE the three ways to obtain union recognition.
DESCRIB. E the five steps in a union organizing campaign.
OUTLINE the five steps in the labour relations process.
DISCUSS the key elements of Canada's labour laws.
Is this a just cause tern1ination?Roger Miller, the director of human resources for Virtual Reality Media, was returning to his office after a half-day training session on how to retain and engage today's top talent when he received a disturbing phone call. Randy, the n1anager of the multimedia
How should you do it?Roger Miller, the director of human resources for Virtual Reality Media, was returning to his office after a half-day training session on how to retain and engage today's top talent when he received a disturbing phone call. Randy, the n1anager of the multimedia lab, called to
Assume you are Roger. Specifically, what should you do now?Roger Miller, the director of human resources for Virtual Reality Media, was returning to his office after a half-day training session on how to retain and engage today's top talent when he received a disturbing phone call. Randy, the
If LearnlnMotion chooses to terminate these two en1ployees right now, would they face any legal ramifica tions?Because the employees at LearnlnMotion.com use high-cost con1puter equipn1ent to do their jobs, Jennifer and Pierre have always felt strongly about not allowing en1ployees to eat or drink
If Learnln.Motion puts a progressive disciplinary policy in place and these two employees choose to eat at their desks again, would this constitute" just cause" termination?Because the employees at LearnlnMotion.com use high-cost con1puter equipn1ent to do their jobs, Jennifer and Pierre have
What is a progressive discipline po.licy, and should LearnlnMotion put one in place, formally and in writing within their hun1an resources policy manual?Because the employees at LearnlnMotion.com use high-cost con1puter equipn1ent to do their jobs, Jennifer and Pierre have always felt strongly
You are the HR manager in a small company that has just bought another con1pany in your field. You only learned of the purchase when you were asked to attend a meeting this inorning.Somehow, between now and tomorrow at noon, you must come up with a plan to communicate the purchase to your and the
Working with a partner, review the following scenario and discuss your responses.Maggie sat there stunned. Her boss had just told her that, as a result of the merger with the ABC Company, she would be reporting to the vice-president of customer service and that her title would be associate
A computer department employee made an entry error that ruined an entire run of co1nputer reports. Efforts to rectify the situation produced a second batch of improperly run reports. As a result of the series of errors, the employer incurred extra costs of $2400, plus a weekend of overti1ne work by
Working individually or in groups, deter1nine the nature of the academic discipline process i.n your college or university. Does it appear to be an effective one? Based on this chapter, should any tnodification be made to the student discipline process?
Working individually or in groups, obtain copies of the student handbook for your college or university and determine to what extent there is a formal process through which students can air grievances. Would you expect the process to be effective? Why or why not? Based on contact with students who
Discuss the options presented as alternatives to layoffs. Which of these would appeal to you, your family members, and friends? Why? What challenges do these alternatives pose to organizations?
Assun1e that in one department of your organization the voluntary turnover rate is double the rate that other departn1ents have. What factors might contribute to this? What issues would you investigate? Is voluntary turnover necessarily bad and in need of correction?
Should a company consider providing termination packages to employees who have ongoing disciplinary problems rather than taking the tim.e and effort to go through the progressive discipline process?
Discuss some of the issues that should be covered when comn1unicating effectively \¥ith employees in the organization.
What are the various steps in the ter1nination interview?
Explain how fairness in employee termination can be ensured, particularly the prerequisites to progressive discipline guidelines.
Describe the issues of reasonable notice in layoffs and how it relates to employee perspectives of fairness or intent to file wrongful dis1nissal lawsuits.
Explain \v-hy organizations today are concerned with voluntary turnover.
EXPLAIN various techniques for ensuring effective employee communication in organizations to help manage turnover.
EXPLAIN the six steps in the termination interview.
DEFINE wrongful dismissal and constructive dismissal.
DISCUSS the three foundations of a fair and just disciplinary process.
ANALYZE important HR considerations in ensuring fairness in dismissals, layoffs, and terminations.
DISCUSS the drivers and outcomes of each turnover method.
DEFINE voluntary and involuntary turnover and explain the impact of each.
What does Ramona have to do to ensure a smooth return to work for the injured worker after the accident?Ramona McKenzie was on her way to work on a cloudy Monday morning when she got the call on her cellphone that no human resources manager wants to receive: An employee had just been injured at her
Who is responsible for this accident?Ramona McKenzie was on her way to work on a cloudy Monday morning when she got the call on her cellphone that no human resources manager wants to receive: An employee had just been injured at her workplace.While turning into the company driveway, Ramona sees an
Could this accident have been prevented? If yes, how? If no, why not?Ramona McKenzie was on her way to work on a cloudy Monday morning when she got the call on her cellphone that no human resources manager wants to receive: An employee had just been injured at her workplace.While turning into the
What unsafe conditions and acts were described in this case?At first glance, a dot-con1 is one of the last places you would expect to find potential health and safety hazards-or so Jennifer and Pierre thought. There ii.s no danger of moving iuachinery, no high-pressure lines, no cutting or heavy
As owners of LearnlnMotion, do Jennifer and Pierre have specific responsibilities for ensuring their employees' health and safety is maintained and for having a health and safety policy in place which is subsequently enforced?At first glance, a dot-con1 is one of the last places you would expect to
If LearnlnMotion happened to receive a visit from the Ministry of Labour, what specific areas do you feel they would be ordered to change and why?At first glance, a dot-con1 is one of the last places you would expect to find potential health and safety hazards-or so Jennifer and Pierre thought.
Depression has been described as a "clear and present danger" to business, as it manifests itself in alcoholism, absenteeism, injury, physical illness, and lost productivity. Estimates suggest that an employee with depression who goes untreated costs the company twice what treatment costs per year.
Conduct an Internet search on Canadian websites to find a n1aterial safety data sheet (MSDS) for chlorine laundry bleach for ho.m.e use. Compare the information on this sheet to the information shown in the MSDS for propane in Figure 14.3 on pages 388-389. Have all of the san1e areas been covered
On your own, identify the workplace hazards that n1ighr be present in the following workplaces:• car repair and auto body shop• hon1e renovations supplies and equipment storage area• live concert venue • health clinic dealing \¥ith homeless people • office with many employees working on
Review a workplace-violence consulting website and contact a workplace-violence consultant.Gather inform.ation on what advice is provided to clients on preventing workplace violence, and ask for a san1ple workplace-violence policy. Prepare a brief presentation to the class on your findings.
In a group of four to six students, spend about 30 to 45 minutes in and around one of the buildings on your campus identifying health and safety hazards. Research whether or not these unsafe conditions violate the applicable health and safety legislation. Develop recomn1enda tions to enhance
Assume that you have an employee working in your company who has been treated several times already for substance abuse through the con1pany counselling program. Today, the manager found hin1 "stoned" again, trying to operate a piece of equipment in an unsafe manner. The manager just came to you
Given the disappointing progress in reducing workplace injuries and deaths, do you think that the "corporate killing" law should be used more aggressive! y?
You notice that one of your en1ployees consistently comes in to work on Monday morning nursing a hangover. For most of the morning, she appears distant and reclusive. Do you approach her to discuss the situation, or do you feel that is an invasion of privacy?
Develop guidelines for determining the point at which to terminate an employee who shows tendencies of violence in the workplace. Assess a situation from the position of kitchen staff at a large restaurant. Reminder: Your guidelines must stay within legal limits and should also be realistic.
Young people have a disproportionately high nun1ber of workplace accidents. In your opinion, what factors have impacted this statistic? Why do you think that is? What role does the organization play in reducing workplace accidents among younger employees? What role do younger employees play in
What is your opinion on the following question:"ls there such a thing as an accident-prone person?" What is the impact of your answer to this question on how organizations can n1anage occupational health and safety in an organization?
Identify factors contributing to violence at work and explain how to reduce these factors.
Analyze the legal and safety issues concerning workplace toxins.
Explain the four traditio.na.I techniques for dealing with substance abuse.
Describe how to reduce workers' compensation costs, both before and after an accident.
Explain factors that contribute to unsafe acts, and identify how these :factors can be controlled to reduce unsafe working conditions.
Explain the differences and si.1nilarities in the em.ployer, supervisor, and employee roles and responsibilities in n1aintaining safe workplace conditions.
Discuss the purpose of occupational health and safety legislation and who the agents responsible for enforcing it are.
DISCUSS six major employee health issues at work and RECOMMEND how they should be handled.
EXPLAIN why employee wellness programs are becoming increasingly popular .
DESCRIBE how accidents at work can be prevented .
ANALYZE in detail three basic ca uses of accidents.
EXPLAIN WHMIS legislation.
ANALYZE the responsibilities and rights of employees and employers un de r occupational health and safety legis lat ion.
Would a flexible benefit program save this organization money if administered properly?To stay competitive, many organizations today are choosing to restructure their benefit programs.Technology Plus is an example of such a company.Technology Plus has 150 employees, including upper managen1ent,
What voluntary employer-sponsored benefits should this company maintain and which ones should they not maintain in your opinion? Why?To stay competitive, many organizations today are choosing to restructure their benefit programs.Technology Plus is an example of such a company.Technology Plus has
As most of LearnlnMotion's staff are in their 20s, what type of pension plan would appeal to this employee demographic? Why?Jennifer can see several things wrong with the con1pany's policies regarding benefits and services.First, she wants to determine whether similar companies'experiences with
What changes would you recommend to Jennifer regarding their lack of a vacation policy?Jennifer can see several things wrong with the con1pany's policies regarding benefits and services.First, she wants to determine whether similar companies'experiences with providing health and life insurance
Which benefit and services policy would you recommend LearnlnMotion change first and why?Jennifer can see several things wrong with the con1pany's policies regarding benefits and services.First, she wants to determine whether similar companies'experiences with providing health and life insurance
Working individually or in groups, contact your provincial workers' compensation board (or equivalent regulatory body in your province/territory) and con1pile a list of its suggestions for reducing workers' compensation costs. What seem to be the main recommendations?
Working individually or in groups, contact your provincial workers' compensation board (or equivalent regulatory body in your province/territory) and con1pile a list of its suggestions for reducing workers' compensation costs. What seem to be the main recommendations?
What questions might an employee who currently has no benefits or a n1inin1al coverage standard benefits plan have about flexible benefits? How can an organization address these questions and concerns? List suggested topics for a new flexible benefits plan communication plan and include at least
If you were designing a retirement benefit for a mid-sized organization that had not previously offered one, what type of plan would you recon1-mend to them and why?
You are the HR consultant to a small business with about 40 employees. Currently, the business offers only the legal minimum number of days for vacation and paid holidays and the legally mandated benefits. Develop a list of other benefits that you believe should be offered, along with your reasons
What are pension "vesting" and "portability"?Why do you think these are (or are not)in1portant to a recent university or college graduate?
You are applying for a job as a manager and are at the point of negotiating salary and benefits.What questions would you ask your prospective employer concerning benefits? Describe the benefits package that you would try to negotiate for yourself.
Answer or complete the following questions fro1n the informa t.ion in this cha pter.• What company gives their e1nployees a 10-day break at Chr.istn1as?• What are the six governm.ent-sponsored or leg.is lated benefits? A is the amount the employee must pay on a yearly basis before supplemen-
Ex plain the pros and cons of flexible benefits from both an employer and employee perspect1 ve.
Outline the kinds of services provided by EAPs.
Why are long-term disability claims increasing so rapidly in Canada?
Explain the difference between a defined benefit pension plan and a defined contribution pension plan.
Explain the difference between sick leave plans and short-term disability plans.
Explain what companies are doing to reduce health-benefit costs.
Explain two main approaches to reducing workers'con1pensation claims.
EXPLAIN how to set up a flexible benefits program.
DISCUSS three types of personal employee services and six types of job-related services offered to employees.
DESCRIBE the two categories of pension plans and the shift that is occurring in their relative popularity.
EXPLAIN why the cost of health insurance benefits is increasing and how employers can reduce these costs.
DESCRIBE six government-sponsored benefits.
EXPLAIN the strategic role of employee benefits.
Should Marilyn use only one type of compensation plan, or a combination plan for her employees?Discuss your recommendation in detail.Marilyn Brown started her chain of l 0 wedding boutiques approxin1ately five years ago. She presently oper ates within southwestern Ontario and has been enjoying
Discuss the types of con1pensation programs and plans available to Marilyn to motivate and retain her existing staff.Marilyn Brown started her chain of l 0 wedding boutiques approxin1ately five years ago. She presently oper ates within southwestern Ontario and has been enjoying record profits.
What are the specific problen1s with Marilyn's current compensation program.?Marilyn Brown started her chain of l 0 wedding boutiques approxin1ately five years ago. She presently oper ates within southwestern Ontario and has been enjoying record profits. Marilyn's wedding boutiques provide
Do you think changing the compensation strategy will positively affect this fir1n? If so, how specifically?Of all its HR programs, those relating to pay for performance and incentives are LearnlnMotion's n1ost fully developed. For one thing, the venture capital firm that funded it was very explicit
Should LearninMotion use a mix of individual, team, and organizational incentives? If so, recommend specific incentives that the company should use and discuss why you recommended each.Of all its HR programs, those relating to pay for performance and incentives are LearnlnMotion's n1ost fully
Is Learn ln Motion's current compensation program motivating their staff? Or is it hindering employee performance?Of all its HR programs, those relating to pay for performance and incentives are LearnlnMotion's n1ost fully developed. For one thing, the venture capital firm that funded it was very
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