Questions and Answers of Human Resources Management

1. What crimes, if any, do you feel would automatically disqualify an applicant for job consideration?2. What types of criminal activity, if any, do you feel would not automatically disqualify an
Some HR managers emphasize skills and experience when hiring new employees, while others choose employees based on the candidates’ personality and attitude. While choosing employees with all these
When do an organization’s on-boarding efforts begin?a. During recruitingb. After selectionc. During orientationd. After training
1. What, if any, actions would you take as Stephanie’s supervisor? How would the absence or presence of a company-established Employee Assistance Program (EAP) affect your decisions?2. Assume
In some lodging operations, physical attractiveness is important when selecting employees for front desk clerks, and in some restaurants that factor is important when selecting a bartender or
A job analysis identifies specific tasks to be done in a job as well as thea. Pay workers will receive for completing the tasks.b. Times of the day in which the tasks must be completed.c. Amount of
Many employers refuse to answer any questions about the prior employment status of individuals who previously worked for them. What, if any, legal or ethical responsibility does a past employer have
Which type of constraint would prevent a lounge manager from recruiting only attractive females to fill vacant bartending positions?a. Legalb. Industryc. Economicd. Organizational
Which type of constraint would prevent an HR manager from paying a wage rate that is twice as high as the prevailing community wage rate when offering positions to workers recruited for hard-to-fill
The best interests of the employer and employee are served when pay rates for positions are reasonable anda. Competitive.b. As low as possible.c. As high as possible.d. Range from very high to very
Employers with excellent reputations will most often enjoy the benefits ofa. Recruiting from a larger pool of potential workers.b. Recruiting from a smaller pool of potential workers.c. Paying hourly
A city has 144,000 people living in it that are unemployed but seeking work. The city contains a total of 1,200,000 workers. What is the unemployment rate in the city?a. 8%b. 10%c. 12%d. 14%
What is the most effective recruitment tool to use when the best candidates for vacant positions are believed to be currently employed by an organization?a. Internal searchb. External searchc.
Which type of search is most likely to improve an organization's employee morale?a. Internal searchb. External searchc. Outsourced searchd. Search initiated with a blind ad
Inbreeding is a potential HR problem that an organization could encounter if it relies too heavily ona. Internal searches.b. External searches.c. Word-of-mouth advertising.d. Employee referral
When filling its vacant positions, nepotism is a potential problem that could arise if an organization relies too heavily ona. Internal searches.b. External searches.c. Word-of-mouth advertising.d.
A blind ad used for employee recruiting always excludes information about thea. Title of the position being filled.b. Pay range of the position being filled.c. Name of the employer offering the
An organization most often uses an outsourced search toa. Fill an executive position.b. Minimize its recruitment costs.c. Fill a large number of lower-level positions at one time.d. Maximize the
When employment is at-will, who may terminate the employment at any time and for any legal reason?a. Employees onlyb. Employers onlyc. Both employers and employeesd. Neither employers nor employees
The EEOC defines a job applicant as any person whoa. Is interviewed for a vacant position.b. Is selected to permanently fill a vacant position.c. Indicates an interest in being considered for a
In some very specific cases, employers can legally ask interview questions about a job candidate’sa. Age.b. Race.c. Religiond. Ethnicity.
Providing a needed sign language interpreter during the employee interview process is an example of an organization complying with thea. Age Discrimination Act.b. Fair Labor Standards Act.c.
A pre-employment test that effectively measures what it is intended to measure is considered to bea. Valid.b. Lawful.c. Reliable.d. Dependable.
A pre-employment test that consistently measures what it is supposed to measure is considereda. Valid.b. Lawful.c. Reliable.d. Dependable.
To minimize their chances of becoming involved in a lawsuit alleging defamation, HR managers should exercise extreme caution when participating in employeea. Pay disputes.b. Reference checks.c.
How many days from the time of hire does the US Citizenship and Immigration Service give employers to secure a new employee’s completed Form I-9?a. 1b. 3c. 7d. 10
If, in the course of his employment, it becomes obvious that a worker is clearly unsuitable for a job, yet he is still retained in that job, it could open his employer to legal charges ofa.
When a conditional job offer letter is used, a legally binding employment agreement takes effect only when the employee accepts the terms of the job offer letter anda. Begins his or her first day of
An organization’s HR policies refer to what it decides to do, and its HR procedures describea. How it will do it.b. How its competitors do it.c. The complete cost of doing it.d. The reasons why it
The primary purpose of well-designed HR procedures is toa. Minimize operating costs.b. Ensure fair and consistent application of policies.c. Allow managers maximum decision-making freedom.d. Allow
Which area of policy and procedure development would NOT normally be the responsibility of HR managers?a. Trainingb. Dress codesc. Product pricingd. Employee termination
Interviewing potential employees is an area of policy and procedure development related toa. Motivating staff.b. Developing staff.c. Maintaining staff.d. Staffing the organization.
Employee benefits management is an area of policy and procedure development related toa. Motivating staff.b. Developing staff.c. Maintaining staff.d. Staffing the organization.
The two most important staffing related tasks of HR managers in the hospitality industry are ensuring an adequate pool of qualified applicants anda. Minimizing advertising costs.b. Hiring equal
The individual assuming the HR manager role in an operation is always responsible for ensuringa. Profit targets are met.b. Proper employee training is provided.c. Operating budgets are developed as
Which motivational theorist suggested employee needs are arranged in a hierarchical order with some needs being more powerful motivators than others?a. Victor Vroomb. Abraham Maslowc. Douglas
Which motivational theorist stated workers have needs for achievement, affiliation, and power?a. Victor Vroomb. Abraham Maslowc. Douglas McGregord. David McClelland
According to the X and Y Theory of employee motivation, which describes a Theory Y assumption about average workers?a. They dislike workb. They will avoid responsibilityc. They find work as
According to the Needs Theory of employee motivation, which employee needs must be satisfied first?a. Safetyb. Esteemc. Physiologicald. Actualization
Which step should occur first in the development of HR related policies and procedures?a. Undergo legal reviewb. Identify the HR issue to be addressedc. Consider on-site factors affecting
An worker’s motivation is most affected by his or her ability to do a job anda. The job’s title.b. The pay for doing the job.c. Willingness to do the job.d. Potential for advancement to a
Which step should occur last in the development of HR related policies and procedures?a. Undergo legal reviewb. Identify the HR issue to be addressedc. Develop documentation and recordkeeping
Which is an example of an on-site factor that can affect an HR manager’s policy and procedure development?a. Franchisor requirementsb. Federal labor legislationc. Competitor’s policies and
Employee assistance programs help HR managers address their organizations’ concerns related toa. Motivating staff.b. Developing staff.c. Maintaining staff.d. Staffing the organization.
Which is an example of an off-site factor that can affect an HR manager’s policy and procedure development?a. Union contractsb. Competitor’s policies and proceduresc. Objectives management seeks
Some courts have determined that a policy requiring male employees to be clean-shaven may discriminate if it does not accommodate individuals with pseudo folliculitis barbae (PFB), a skin condition
Who should always be chosen to conduct a legal review of an organization's HR policies and procedures?a. HR managersb. Qualified attorneyc. Owners of the businessd. The organization's franchisor
Employees have had the most success challenging dress codes on the basis that the codes violate employment laws related toa. Age discrimination.b. Race discrimination.c. Gender discrimination.d.
1. Do you think Holly could be guilty of negligent hiring?2. Do you think a jury of average citizens would find Holly and/or her club guilty of negligent hiring?3. As an HR specialist, how would you
Employers will be in a poor position to defend their policies and procedures ifa. Their employee turnover is high.b. Recordkeeping related to policy enforcement is poor.c. Most of the jobs in their
Which governmental entity conducting an employment review related to alleged discrimination could issue an employer a formal request for information (RFI)?a. ATFb. EEOCc. NLRBd. OSHA
The situation in which managers are most likely to face legitimate accusations of constructive discharge is when an employeea. Is new to his or her position.b. Has been sexually harassed.c. Feels his
Constructive discharge could be claimed by an employee ifa.The employee’s orientation program was insufficient.b.This or her employer did not have employee assistance programs in place.c. The
What is the most effective way of documenting that all staff members have read and understood the company's employee handbook?a. Have the HR manager read the handbook aloud to each new employeeb.
When should senior management personally greet new employees?a. During the employee interview processb. On the new employee’s first day of workc. When the new employee’s supervisors requests itd.
How can HR managers help minimize or eliminate workers’ repetitive stress injuries?a. Increase worker pay rates.b. Redesign jobs and job sites.c. Mandate the use of MSDS for all workers.d. Increase
What is the primary purpose of an Employee Assistance Program (EAP)?a. Reduce work-related illness and injuries.b. Provide workers with financial incentives for goal achievement.c. Help employees
Which areas of a worker’s decision making areemployee wellness programs (EWPs) designed to influence?a. Career choicesb. Lifestyle choicesc. Educational opportunitiesd. Training program
Which type of worker programs are designed to ensure employees are free from the conditions that could cause them personal harm?a. Safety programsb. Security programsc. Employee assistance programsd.
Which type of worker programs are designed to ensure employees are free from stress and anxiety related to their personal protection?a. Safety programsb. Security programsc. Employee assistance
Which event experienced by a worker should be addressed immediately by an HR manager because it could directly threaten that worker’s feelings of safety and security?a. Being bulliedb. Being
Why do managers design and implement crisis programs?a. To remove these direct threats to employee safety and securityb. To better calculate the cost of threats to employee safety and securityc. To
What is the first step HR managers should take when developing employee safety and security programs?a. Program evaluationb. Program implementationc. Recognition of a safety threatd. Program
What is the final step managers should take when developing employee safety and security programs?a. Program evaluationb. Program implementationc. Recognition of a safety threatd. Program development
Which response to a security threat is an HR manager applying when she suggests the installation of increased lighting in her operation’s parking areas?a. Systematic inspectionb. Enhanced ploy the
An operation’s emergency plan identifies a likely crisis situation anda. The probability of its occurrence.b. Its impact on the operation’s revenue.c. Details how the operation will respond to
In 1986, the US Supreme Court ruled that unwelcome sexual conduct at work is a violation of thea. Civil Rights Act.b. Fair Labor Standards Act.c. Americans with Disabilities Act.d. Occupational
The two types of sexual-harassment identified by the Supreme Court are quid pro quo anda. Ongoing harm.b. Hostile environment.c. Persistent occurrence.d. Inappropriate behavior.
For which type of sexual harassment will employers automatically be held liable whether or not steps were taken to correct the situation?a. Quid pro quob. Ongoing harmc. Persistent occurrenced.
Quid pro quo harassment refers toa. Any form of psychological harassment.b. Unacceptable intrusion of personal privacy.c. Harassment that includes the threat of physical violence.d. The forcing of an
When determining whether specific conduct is considered to be hostile, the EEOC evaluates the conduct from the viewpoint of a/ana. Average person.b. Average worker.c. Reasonable person.d. Reasonable
An employee who was the victim of continued verbal intimidation because of her religion quits her job. Her employer could face lawsuits brought by this employee alleginga. Harassment and constructive
1. Assume the union had represented the employees for the last several years. What kind of financial- and employee-related information should the foodservices management team have provided to the
Assume you were beginning a supervisory position in a unionized hospitality organization. How might your initial work experiences be different than if your initial employment was with a nonunionized
When a labor contract mandates the existence of a union shop, all new employeesa. Must join the union and pay union dues.b. Are not required to join the union or pay union dues.c. Must pay union dues
1. What procedures should Maureen use to educate her supervisors and managers about the terms of the new agreement?2. What are the most serious consequences of the new contractual clause that ties
How do you think employees’ perspectives about an organization would be affected if they heard rumors about the possibility of downsizing? What facts would you want to know about the situation?
Historically, the purpose of labor union-related legislation has been toa. Mandate wage increases.b. Mandate benefit increases.c. Increase the bargaining power of unions.d. Maintain a balance of
1. What tactics are available to Maureen to manage labor costs given the contractual clause relating to productivity restraints?2. What are the priority alternatives available to Maureen as she
Managers sometimes blame HR personnel for employee turnover problems. They think, for example, “If the HR department gave me good job applicants, I could train and supervise them to be good
Which legislation prompted the growth of employee unions in the United States?a. Equal Pay Actb. Civil Rights Actc. National Labor Relations Actd. Occupational Safety and Health Act
What are some practical tactics a department manager can undertake to help his or her organization achieve diversity goals?
The Taft-Hartley Act of 1947 mandated that unions could no longera. Exclude minorities.b. Force workers to join the union.c. Strike without providing adequate notice.d. Organize work sites with less
The last section of this chapter notes some activities hospitality organizations can undertake in efforts to be a good community citizen. Brainstorm with your classmates about specific things that
Some workers in a hospitality business seek to have a union recognized as their bargaining representative. To be formally recognized, what is the minimum percentage of eligible workers who must sign
The process of negotiating and administering written agreements between a union and management officials is known as collectivea. Attrition.b. Arbitration.c. Mediation.d. Bargaining.
Right-to-work laws that have been enacted by various statesa. Require union membership.b. Prohibit union membership.c. Allow employees to be forced to join a union.d. Prohibit employees from being
When a compromise on an issue cannot be reached, a union and management may seek advice from a third party to assist in reaching an agreement. This process is known asa. Mediation.b. Voluntary
Since the 1940s, union membership in the United States hasa. Declined.b. Sayed the same.c. Increased by less than 100%.d. Increased by more than 100%.
A hotel hires a local landscaping company to perform all of its grounds maintenance tasks. This is an example ofa. Mediation.b. Arbitration.c. Outsourcing.b. Collective bargaining.
What is the most common reason for downsizing an organization?a. Increase sales.b. Improve arbitration efforts.c. Create greater operating efficiencies.b. Enhance the collective bargaining process.
A part-time kitchen worker in a restaurant voluntarily quits to go back to school. This is an example ofa. Attrition.b. Downsizing.c. Outsourcing.d. On-boarding.
Which is an example of a transitional activity that can be provided by employers who are downsizing their organizations?a. Use of mediationb. Use of arbitrationc. Outplacement assistanced. Increased
The typical full-time employee in a particular hotel works a 40-hour week. Last month, the hotel’s 80 employees worked a total of 4,000 hours. How many full-time equivalent (FTE) workers were
What is the minimum number of workers a business must employ before the Worker Adjustment and Retraining Notification Act (WARN) will apply to it?a. 50b. 75c. 100d. 125
A hotel chain transfers its live reservation call center from the state of South Dakota (U.S.A.) to a private company located in Mumbai, India. This is an example ofa. Offshoring and mediation.b.
Which is an example of a core business strategy for a major state university?a. Educating studentsb. Maintaining buildingsc. Offering student loansd. Providing meal services
What is the tool HR managers can use to secure bids for goods and services to be supplied by external vendors?a. Contractb. Delivery invoicec. Request for proposald. Statement of accounts
What would be an objective measure of an organization’s employee diversity efforts?a. Profitability levelsb. Average monthly salesc. Demographic make-up of its workforced. Average hourly wage of
Which factor would most emphasize the importance of an increase in the diversity efforts of a foodservice organization?a. Changes in customers’ dining preferencesb. Implementation of the Affordable

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