Questions and Answers of Human Resources Management

Job enlargement occurs when a trainee learns tasks that are traditionally performeda. By salaried employees.b. By hourly paid employees.c. At a lower organizational level.d. At a higher
Which form of training most helps an organization develop back-up expertise in its staff?a. Self-trainingb. Cross-trainingc. Distance trainingd. Structured experience training
One disadvantage associated with group training is thata. Its cost are usually very high.b. It takes too much time to utilize it effectively.c. Individual trainee difference are often ignored when it
Which style of training typically allows for the least amount of trainee participation?a. Lectureb. Role playc. Self-studyd. Case-study
Handouts to be utilized in group training should be brief, well-organized, anda. Topic relevant.b. Produced in color.c. Shared by multiple participants.d. Designed to eliminate blank page space.
Asking open-ended questions directly to an individual trainee is a good way to encourage participation from those trainees who area. Passive.b. Dominant.c. Disruptive.d. Self-assured.
As a part of on-job training preparation, it is necessary toa. State training objectives.b. Allow trainee practice time.c. Demonstrate only one task or step at a time.d. Provide trainees with a
Experienced trainers know that when the individual steps in a task are difficult, initial trainee progressa. Will likely be slow.b. Will likely be rapid.c. Cannot be accurately predicted.d. Will
When developing a total compensation system, which management action would include conducting a salary survey?a. Categorizing of jobsb. Linkage of pay to job performancec. Management of internal pay
Managers seeking to develop compensation programs designed to link pay to employee performance willa. Establish a merit pay system.b. Include a tip pooling arrangement.c. Exclude a tip pooling
Which is the first step in the performance management process?a. Appraisingb. Monitoringc. Planningd. Rewarding
Asking an individual trainee in a group to take notes during future training sessions is a good way to respond if a trainee is consistently beinga. Passive.b. Dominant.c. Disruptive.d. Self-assured.
In which training setting is the use of role play most appropriate?a. Self-studyb. Cross-trainingc. Group trainingd. Job enlargement
The purpose of developing “fast-track” training programs is toa. Minimize training costs.b. Identify individuals who must be retrained.c. Identify individuals who are eligible for advanced
A training evaluation tool that is valida. Yields consistent measurement results.b. Measures what it is supposed to measure.c. Is designed to minimize the time supervisors devote to training.d. Is
Which is an example of an objective evaluation of training results?a. Trainees will pass a 10-question training exam.b. Trainees will take a 10-question training exam.c. Trainees will successfully
How many times must an evaluation tool be administered when a trainer utilizes a pre-test/ post-test approach to assess training effectiveness?a. 1b. 2c. 3d. 4
When obtaining feedback from trainees regarding their views of a specific training program, it is best that the feedback bea. Obtained from all future program trainees.b. Given anonymously and by
1. Do you think Stephen is obligated to place Mr. Granberry’s tip into the tip pool?2. If Stephen continues to refuse to relinquish the tip, how would his employer determine what steps, if any, it
In this chapter you learned about different forms of direct, indirect, and nonfinancial compensation. Consider your own career. Which of these types of compensation is most important to you? Do you
Which is an example of an extrinsic reward for an operation’s employees?a. Job securityb. Job freedomc. Empowermentd. Voluntary benefits
1. Why (in addition to money) do you think Adrian seems prepared to accept the job offer from the Downtown Inn?2. Assume you are Adrian. What, if anything, could your current employer do to convince
Insurance benefits have traditionally been offered to employees and their immediate families. Today’s employees, however, often define family in a much different manner than did previous
Which is an example of an intrinsic reward for an operation’s employees?a. Tipsb. Profit-sharingc. Personal growthd. Discounted meals
1. What, in addition to a pay increase, do you believe is the primary cause of workers seeking alternative employment opportunities?2. What are the specific real, and potential, disadvantages to your
Finding affordable, quality day care is a challenge for many hospitality employees. In some cases, progressive hospitality employers have done a good job of securing reduced-cost services of this
The amount of money workers earn significantly affects theira. Perceptions of self-worth.b. Ability to change positions.c. Chances of being promoted.b. Performance in training sessions.
1. If you were Tim, would you advise LeeAnn to pursue Sara as a potential employee? Why or why not?2. Assume you are LeeAnn. What specific problems within your departmental compensation program does
Some HR managers believe their younger workers are increasingly aware that a company’s care for the environment is often reflected in its care for its employees. As a result, companies espousing
The pay range for a specific job category in a community is referred to asa. A tip pool.b. Merit pay.c. Living wages.d. The local wage rate.
The number one complaint among hospitality customers is not poor product quality; rather, it is poor service quality. How do you think the features of an operation’s overall compensation program
If an employee is termed as being “exempt,” this means that he or she is nota. Entitled to paid time-off.b. Eligible for unemployment benefits.c. Required to submit to a background check.d.
1. What obligation does Lisa have to be fair to the other employees in her department? Justify your answer.2. Is the fact that Paula now works slower than her peers inherently unfair to the other
When being evaluated by their bosses, most employees say they prefer a system that treats each employee in exactly the same manner. Interestingly, however, these same employees believe bosses should
Which is the final step in the performance management process?a. Appraisingb. Monitoringc. Planningd. Rewarding
1. Should Paula’s length of employment affect the mannerin which her current work performance is evaluated?Explain your position.2. Assume you operate a business in which there are some jobs that
Alcoholism is a disability covered by the ADA. Assume a bartender was caught drinking on the job. Assume further that the bartender had disclosed he was a recovering alcoholic at the time of his
Employees in an operation can be considered asa. Internal customers.b. External customers.c. Transient customers.d. Peripheral customers.
In an effort to curb their escalating health care costs, some businesses have implemented policies that ban smoking off duty. Employees of these businesses must agree to submit to random nicotine
Which performance appraisal method is in use in an operation when supervisors document, in writing, specific behavioral traits exhibited by employees as they are observed?a. Relative standardb.
Which performance appraisal method is in use in an operation that measures the extent to which specific goals were achieved by an employee?a. Relative standardb. Critical incidentc. Targeted
An operation utilizing an upward assessment program allowsa. Workers to evaluate their supervisors.b. Managers to evaluate those reporting to them.c. The owners of the operation to evaluate the
A measuring tool is considered to be valid when ita. Is reliable.b. Is easy to use.c. Yields consistent results.d. Measures what is supposed to evaluate.
What would be the result if the Halo effect and the Pitchfork effect were consistently present in an employee assessment program?a. The program would be fair.b. The program would be unfair.c. The
Which is the first step in a progressive discipline program?a. Dismissalb. Suspensionc. Written warningd. Documented oral warning
At what age are employees first protected from unfair disciplinary actions under the Age Discrimination in Employment Act?a. 35b. 40c. 45d. 50
1. What issues do you think the courts and a jury would likely consider as they evaluate the legitimacy of the parents’ lawsuit?2. What is the likely outcome if Mr. Lapinski refuses to meet with
Some business owners believe that OSHA has too much power in its ability to dictate the manner in which employers operate their business. In your opinion, what limits, if any, should apply to
In what decade did the US Congress pass the first significant legislation specifically addressing workplace safety?a. 1970sb. 1980sc. 1990sd. 2000s
1. What evidence is thereof a hostile work environment in this case?2. What evidence is thereof quid pro quo harassment in this case?3. Discuss the specific advantages and disadvantages to Angela
Assume you are a unit manager in a hospitality organization and that a talented young assistant manager reporting to you approached you and confessed that he was struggling with a substance abuse
1. What are the most important rights of Angela Larson that must be protected?2. What are the most important rights of Roger Sheets that must be protected?3. If you were Peggy Richards, how would you
Some companies have gone as far as refusing to employ (or continuing to employ) workers who these companies know engage in legal, but unhealthy activities (such as drinking or smoking) while off the
HR managers are most likely to interact with OSHA in the areas ofa. Benefits and compensation.b. Enforcement and recordkeeping.c. Promotion and pay raise criteria.d. Job applicants' records and
1. What would you like to see Peggy Richards and her HR director do next?2. Assume that, when approached, Roger Sheets denies that the conversations and actions reported by Angela Larson ever took
Assume that a testing company approached you and indicated they had developed a test to predict, with a high degree of but not perfect accuracy, the likelihood that individuals you employ would be
Material Safety Data Sheets detail important information related toa. Preventing back injuries.b. The causes of slips and falls.c. Defective electrical equipment.d. The use of hazardous chemicals.
The constant flow of large numbers of people in and out of hotels during daily business hours makes them especially vulnerable for terrorist attacks. What special steps do you feel hotel operators in
Which item commonly found on a hotel room attendant’s cleaning cart would be subject to OSHA’s “lock-out/tag-out” regulations?a. Tile cleanerb. Window cleanerc. Vacuum cleanerd. Furniture
To comply with OSHA regulations, a written emergency action and fire prevention plan is required in all work facilities with a minimum ofa. 2 or more employees.b. 10 or more employees.c. 50 or more
Zero-tolerance policies in a hospitality operation should be designed to assist in eliminatinga. Harmful chemicals.b. Harassing behavior.c. Illegal promotion criteria.d. The occurrence of slips and
What is the cause of carpal tunnel syndrome?a. High levels of stressb. Insufficient lighting levelsc. Injury due to repetitive movementd. Inadequate number of facility air exchanges
Some forms of undesirable employee behavior are so serious that they warrant immediate termination, despite the existence of a progressive disciplinary program. Examples could include on-the-job
The two most important federal laws related to employee health and safety are the Occupational Safety and Health Act (OSHA) and thea. Equal Pay Act.b. Civil Rights Act.c. Fair Labor Standards Act.d.
Which classification of employees would typically be prohibited from participating in a tip-pooling arrangement?a. Cooksb. Bussersc. Wait staffd. Hostesses
Under federal law, income from tips can constitute what percentage of an employee’s minimum pay rate?a. 30%b. 40%c. 50%d. 60%
A worker earns $10 per hour and works 45 hours in one week. What is the minimum amount this worker must be paid for the week’s work?a. $450b. $475c. $500d. $525
When the minimum wage rates established by the federal, state, and city are not the same, the manager is required to pay thea. City rate.b. Federal rate.c. Lowest of the three rates.d. Highest of the
Which activity can be used effectively prior to undertaking the first step in a progressive discipline program?a. Coachingb. Suspensionc. Empowermentd. Documentation
A good management rule is to praise in public and toa. Promote in public.b. Promote in private.c. Reprimand in public.d. Reprimand in private.
Which is the third step in a progressive discipline program?a. Dismissalb. Suspensionc. Written warningd. Documented oral warning
What is the impact if an employee refuses the opportunity to sign documentation detailing disciplinary action taken against them?a. It has no effect.b. It increases the penalty against them.c. It
The application of the final step in a progressive discipline program represents failure on the part of both the employee and thea. Employee’s manager.b. Employee’s coworkers.c. Progressive
When managers encourage employees to perform in specific ways, and the employees can do so, in most cases the desired behaviora. Is reinforced.b. Is unlikely to reoccur.c. Will be resented by the
What should managers focus on during employee counseling sessions?a. Employee valuesb. Employee beliefsc. Employee behaviord. Employee attitudes
Voluntary separations are initiated by an organization’sa. Owners.b. Managers.c. Employees.d. Progressive discipline program.
Exit interviews most typically are utilized by HR managers when an employeea. Is terminated.b. Is suspended.c. Is promoted.d. Voluntarily resigns.
Which is an example of a protected class under title VII of the Civil Rights Act?a. Bartendersb. Hispanic workersc. Salaried employeesd. Hourly paid workers
The underrepresentation of workers in specific protected classes in highly desired jobs may be an indication thata. An informal discrimination system is in place.b. The performance appraisal system
Violations of the Equal Pay Act occur when, for the same job, an operation paysa. Male workers more than female workers.b. Older workers more than younger workers.c. Hourly workers more than tipped
A hotel manager hires only young and attractive females to work at the hotel's front desk. Which two employment laws are likely being violated by this hotel manager?a. Equal Pay Act and Title VII of
When may an employee covered by the Americans with Disabilities Act be terminated despite his or her disability?a. When the employer requests an accommodationb. When the employee engages in an
1. Do you think Mark’s proposed decision is a violation of the Civil Rights Act, the Equal Pay Act, or both? Why?2. Do you believe Penny should allow Mark to go forward with his layoff plan? Why or
Some managers maintain that employee rating and appraisal systems must include the evaluation of subjective employee characteristics such as personality, attitude, appearance, demeanor, friendliness,
The goal of an organization’s performance management program should be toa. Identify the organization’s superior performers.b. Help employees improve their ability to achieve goals.c. Identify
1. What do you believe is the most likely cause of Paula’s substandard work performance?2. Assume you are the hotel’s general manager. Do you believe your executive housekeeper is evaluating
What role can intrinsic rewards play in an organization's overall compensation program?a. They can increase worker pay.b. They can serve as powerful motivators.c. They can help employees achieve
Employee assistance plans are designed to provide employees witha. Low-cost housing loans.b. Expanded health insurance coverage.c. Counseling for a variety of life issues.d. Paycheck advances with
Which law allows affected employees to retain their group health insurance coverage if they lose their jobs?a. Fair Labor Standards Actb. Occupational Safety and Health Actc. Patient Protection and
Organizations are exempt from the Patient Protection and Affordable Care Act (ACA) penalties if they have fewer than _________ full-time workers.a. 25b. 50c. 75d. 100
Which is an example of a hospitality-specific employment benefit?a. 401(k) programb. Social Security c. Discounted hotel room ratesd. Employee assistance programs
Who determines the size of a service charge imposed on guests in a food service operation?a. Guestsb. Serversc. Managersd. Members of the operation’s tip pool
Which is a mandatory employee benefit?a. Vacation payb. 40(k) programc. Social Securityd. Discounted employee meals
In general, how many full-time staff members must a worker supervise if that worker is to be considered an exempt executive employee?a. 1b. 2c. 3d. 4
When may “exempt” salaried workers’ weekly or monthly pay be reduced?a. When they are sent home from work earlyb. When they are scheduled for three consecutive days offc. When they have been
A hotel pays its housekeepers a fixed amount of money for each room a housekeeper cleans during his or her shift. What type of pay are this hotel’s housekeepers receiving?a. Hourly wageb. Piecework
Who can control the tip money left by guests for their servers?a. The serversb. The managers of the serversc. The owners of the business employing the serversd. The taxing authority in the
What is always true about a foodservice employee’s tips?a. They are taxable income.b. They are nontaxable income.c. They are controlled by managers.d. They cannot include any mandatory tip pooling
When guests include a server tip while paying their bills with a credit or debit (payment) carda. The tip must be placed in a tip pool.b. The guest’s server must receive 100% of the tip.c. The
What is the lowest amount of money employees covered by the FLSA, state, or local laws may be paid by employers?a. Base payb. Merit payc. Minimum waged. Prevailing wage

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