Questions and Answers of Human Resources Management

BackgroundOne windy morning, as Paul Marquez pulled into the parking lot of Sierra Veterans Affairs Medical Center (SVAMC), he was struck by the sound of the American flag flapping overhead. As he
BackgroundWells Medicine is a public, not-for-profit health system that comprised an 800-bed academic medical center, a children’s hospital, and several community hospitals that together earn more
IntroductionKristen Turtle closes the reminder on her calendar. She has 15 more minutes until a 90-day performance review of Leslie Kopalski, her newest direct report.Ms. Turtle has been director of
Sitting in his room at the Hawthorn Arms Hotel in Shannon, Ireland, waiting for a morning flight to London and then on to Marseilles, Alistair Mackay reflects on how uninspiring hotel rooms are. He
How do practices related to Talent Management differ from more general HRM activities? What special issues or concerns must be faced by MNEs in terms of a unified yet responsive GTM program?
Why is it important to measure ROI for international assignments? Which indicators can be used?
Why is it important to include hard, soft, and contextual goals when assessing managerial performance?
What are the reasons for using international assignments?
Visit three different job search Web sites. Search for a job in a particular region of the United States. Which of the three Web sites is most useful to job seekers? Explain your answer.
At 7:30 A.M. on Monday, Sam Lennox, human resource manager of the Lakeview plant of Supreme Textile Corporation, pulled out of his suburban home and headed for work. It was a beautiful day; the sun
HR processes are designed to acquire, reward, develop, and maintain/protect human resources. What are the desirable organizational end results of such processes?
Although most companies have detailed policies against sexual harassment, employers often find themselves in a difficult pinch when it comes to defining, proving, and disciplining sexual harassment
Do you believe that Muslims working in the United States need legal protection against retaliation? Why or why not?
What could be some of the effects of being discriminated against because of race, sex, or age?
Should the rulings in Faragher v. City of Boca-Raton be considered significant for the HRM area of an organization?
Identify and describe three macroeconomic drivers behind globalization.
John has found himself with a critical labor shortage, and he doesn’t know exactly how to solve his problem. John is the founder, president, and CEO of a small manufacturing firm, Johnsco
Hofstede reports that the United States scored very high on the individualism dimension. Do you agree that Americans are highly individualistic? Provide examples.
Why are so many multinational companies using short-term international assignments (less than 1 year in length)? Should they do away with the long-term assignments altogether? Why or why not?
Just a few years ago, computer technology offered a revolutionary change in human resource management. Organizations experimented with computerized skills inventories, pay and benefits
What is an HRIS? How can an organization use it to increase the efficiency and decrease the costs within the HR department?
Job analysis is used to provide answers to several questions. Identify five of those questions.
Mary Watson was recently promoted to the position of regional sales manager for Today's Fashion, a national chain of specialty clothing stores with 200 outlets across the country. Mary is the
Maternity leave occurs when a female employee, upon giving birth to a child, takes time off to care for the child. This leave can be either paid or unpaid and is usually limited to six weeks.
Assume that you’ve been asked to conduct a job analysis on an entry-level administrative assistant position at your organization. Which job analysis method would you be most likely use to collect
As a current (or future) manager, how will you communicate the requirements of an entry-level customer service representative to a candidate who just arrived at your office for an interview? Will you
Assume that you’re a manager who needs to design three new jobs for your department in a company. Will you apply the job characteristics model of job enrichment to these new jobs? Why or why not?
What challenges does the concept of reengineering pose for job analysis and human resources?
E-recruiting has evolved as a popular means of addressing the shortcomings of traditional print advertisement. Web sites like Monster.com and CareerBuilder.com are used by thousands of companies as a
Can you think of three organizations that have used their image to recruit employees? What image did they try to project to potential applicants?
Anyone who has tried to balance his or her time between a busy job and a fulfilling personal life knows how challenging a work-life balance can be. An indisputable fact is that work and personal
The Society of Human Resource Management (SHRM) advocates reference checks to help complete the picture of the job candidate. Reference checking is typically done by telephone and usually takes about
What role do job descriptions and job specifications play in an effective recruitment program?
Read over the want ads in the classified section of your local/daily paper. Choose two that are well-written and attractive to you as an applicant. What makes these particular ads interesting?
How can factors from the internal and external environment of a firm influence its selection process? Explain.
The answer to this question is most likely no, not yet. However, the trend at many organizations is toward using computer software to match candidates' qualifications to current job openings. How
What are the major types of employment interviews? What are the characteristics of each type?
Why do you think that conscientiousness, one of the Big Five personality dimensions, is such a good predictor of successful job performance across most occupations? Explain your answer.
Bridgestone/Firestone manufactures and sells tires and related products for cars, trucks, buses, tractors, and airplanes. The tires are sold to automakers and consumers through 2,100 stores and many
Why would training in conducting performance evaluations be an important issue for organizations to consider?
Twin Oaks Hospital is a privately owned facility that serves Lexington, Colorado (population approximately 250,000). The 100-bed hospital has a staff of 350 employees, including over 200 nurses and
Every Friday, Max Steadman, Jim Cobun, Lynne Sims, and Tom Hamilton meet at Charley's Food Place after work for refreshments. The four friends work as managers at Eckel Industries, a manufacturer of
Who usually evaluates employees in organizations? Who should do so? Under what circumstances? What criteria should be used to evaluate employees? Which ones are used?
What are the major reasons for employee complaints about performance appraisal systems?
Do you believe that outsourcing is here to stay or is it a passing fad? Explain.
Should the federal government regulate and control what compensating of executives should be? Why or why not?
Navigant Consulting Inc., a Chicago-based management consultancy, is the product of more than 25 acquisitions over six years. No wonder that, until recently, its short-term incentive pay system was
What gainsharing system do you believe is the most effective? Why?
How can a person’s acquisition of knowledge be determined so that his/her pay can be changed? Explain.
Explain the meaning and intent of a feedback pay system.
Explain the concept of a variable pay system.
Outline a plan to develop a fair and equitable compensation system.
Differentiate between indirect financial compensation from wages and salaries. Why are decisions about indirect compensation more complex than decisions about other forms of compensation?
Ray Brice expected to retire from United Airlines (UAL) and receive a $1,200-a-month pension. Suddenly hope ran out for Ray Brice and 35,000 other UAL retirees. The government Pension Benefit
Can employers pay out the pension benefits they have promised? If they can’t, what should be done for retirees that are left without their pension benefits?
Discuss the implications of the Family and Medical Leave Act for a small firm and for a family.
Dunkin' Donuts and Domino's Pizza share the same requirement for success: Provide a high-quality product at impressive speed. Domino's guarantees a hot, tasty pizza delivered to your doorstep as soon
Do you believe that acceptance of training programs would be better in organizations classified as learning organizations? Why?
What are the main purposes of orientation programs? What aspects of orientation seem to be the most neglected?
Will e-learning or online training replace classroom training? Why? What should training in goal setting involve, and who should participate in such training?
Do you believe that it is possible to ask people to serve as mentors or become mentees? Why?
America's workforce has in the past been largely made up of the heads of traditional families-husbands who work as breadwinners while wives remain home to raise the children. However, today the
Some people believe that there are few (if any) risks associated with working in nonmanufacturing work environments—like in a restaurant, hospital, or counseling center. What would you tell these
While working in a present or previous job, did you ever witness unsafe working conditions? What did the employer do to improve the situation, if anything?
As part of a master's program in food services management, Cindy Breen has just begun her internship with Campus Food Systems (CFS). CFS is a self-operated university food service department at
Experts agree that over 70 percent of all illicit drug users in the U.S. are employed. A Gallup survey of employees found that 37 percent of all respondents said that workplace drug use problems had
In developing an EAP, what role should managers play?
Compare the contrast labor organizations in the public sector to those in the private sector.
The employer owned and managed an apartment building and townhouse complex, where it employed a number of janitorial workers. On December 5, the union held an organizing meeting with these workers
Explain the reasons why today HRM is playing a larger role in an organization’s strategy than it did 10 years ago.
Why must external environmental forces be considered in the designing an HRM program?
What role does education play in the fastest-growing occupations?
Nearly every businessperson over 30 has done it: sat in his office after a staff meeting and-reflecting upon the 25-year-old colleague with two tattoos, a piercing, no watch and a shameless
How is the work of HR practitioners and operating managers similar to that of physicians who conduct a diagnosis before treating a patient?
Why should even very small firms (with 10 to 100 employees) be concerned about HRM?
Do accreditation procedures make the HRM field professional? In other words, are lawyers, doctors, and HRM managers all professionals?
When workers successfully complete professional development activities related to their current positions, they most often experiencea. A raise in pay.b. Faster promotions.c. Greater job
Which is true about organizational change?a. It occurs rarely and must be managed.b. It is ongoing and must be managed.c. It occurs rarely and cannot be managed.d. It is ongoing and cannot be
1. How can Charles deal with these issues in a way that is acceptable for both the organization and the employees?2. What, if any, general assistance can his organization, headquartered in the United
Consumer preferences for food, beverage, and lodging products are continually evolving. The operational changes that result from these evolving consumer preferences can directly affect the efforts of
Which activity would help an HR manager anticipate the need for change?a. Monthly budgeting of HR expensesb. Developing employee assessment programsc. Monitoring the actions taken by competitorsd.
1. Mindy and Rachel are considering taking steps that will require significant change in their operation. What factors do you feel have generated their sense that change is needed? What additional
The characteristics of Generation Z employees are currently being evaluated and analyzed. Clearly, however, one of the most significant characteristics of this generation is their tremendous ability
The “W” hotel brand says that it has been specifically designed to attract younger, highly affluent business travelers. This is an example ofa. Target marketing.b. SWOT marketing.c. Data market
1. When, if at all, do you recommend that Mindy and Rachel inform the employees in their existing lodging property about the decision to eliminate the franchise relationship, if this decision is
Consider one of the jobs you have held personally. Were there one or more members of your employing organization that you would have, if given the opportunity, selected to become your mentor? What
Which change factor could dictate modifications in how a hotel deals with terrorism threats?a. Economyb. Competitionc. Global issuesd. Advancing technology
1. If they are no longer affiliated with the chain organization, what difference do you think this will make in the way Mindy and Rachel recruit new staff members for their property?2. What changes
Succession planning can be a challenge for any organization. It is especially challenging for those hospitality organizations that are rapidly expanding internationally. What specific steps would you
A restaurant adds additional gluten-free items to its dinner menu in response to specific guest requests. This is an example ofa. Gradual change.b. Dynamic change.c. Corrective change.d. Intermediate
How would a career development process such as that described in this chapter benefit you if you were just beginning your hospitality management career? If you were in an entry-level (nonmanagement)
Which type of organizational change is complex, broadly focused, and impacts the entire hospitality organization?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
With which type of change will an organization incur the most cost?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
Why do HR managers use brainstorming as a tool for helping them manage organizational change?a. To identify new costsb. To generate new ideasc. To communicate new policiesd. To document new methods
Which human emotion is often responsible for employee resistance to change at work?a. Fearb. Guiltc. Greedd. Regret
Because they contain fewer levels of management, smaller organizations will most oftena. Take longer to implement a change than will larger organizations.b. Take less time to implement a change than
With which type of change will the role of HR managers require the least amount of their time?a. Gradual changeb. Dynamic changec. Corrective changed. Intermediate change
Which change management skills will HR managers utilize when they identify the financial costs of complying with newly passed employment-related legislation?a. Peopleb. Systemc. Politicald. Business
Which change management skill will HR managers utilize when they must compete with other department heads for limited financial resources?a. Peopleb. Systemc. Politicald. Business
Which generation of workers was born in the years 1946–1964?a. Generation Xb. Generation Yc. Millenniumsd. Baby Boomers

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