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management information systems
Management Information Systems Managing The Digital Firm 14th Edition Kenneth C. Laudon - Solutions
2. What are the components of IT infrastructure?
1. What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution?
4-17 What are the five principles of Fair Information Practices? For each principle, describe a business situation where the principle comes into play, and how you think managers should react.
4-16 Will Facebook be able to have a successful business model without invading privacy?Explain your answer. Are there any measures Facebook could take to make this possible? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for mostly Ivy League
4-15 Describe the weaknesses of Facebook’s privacy policies and features. What management, organization, and technology factors have contributed to those weaknesses? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for mostly Ivy League college
4-14 What is the relationship of privacy to Facebook’s business model? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for mostly Ivy League college students into a publicly traded company with a market worth of $148 billion in 2014 (up from $59
4-13 Perform an ethical analysis of Facebook. What is the ethical dilemma presented by this case? Over the course of less than a decade, Facebook has morphed from a small, niche networking site for mostly Ivy League college students into a publicly traded company with a market worth of $148 billion
4-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open source collaboration tools to complete the assignment.
4-11 This project will help develop your Internet skills for using the privacy protection features of leading Web browser software.Examine the privacy protection features and settings for two leading Web browsers, such as Internet Explorer, Mozilla Firefox or Google Chrome. Make a table comparing
4-10 In this project, you will learn how to build a simple blog. Using the blog creation software at Blogger.com, follow the instructions to create a blog. Give your blog a suitable name; choose a template and a background image. Create a blog that reports on non-governmental organizations (NGOs).
4-9 As the head of a small insurance company with six employees, you are concerned about how effectively your company is using its networking and human resources. Budgets are tight, and you are struggling to meet payrolls because employees are reporting many overtime hours. You do not believe that
4-8 The Malaysian government is a major healthcare provider. The government It plans to have 33 paperless public hospitals in Malaysia in the next few years. These paperless hospitals will be enabled backed by information systems that will collect, process, and retrieve data. This will not only
4-7 Discuss the pros and cons of allowing companies to amass personal data for behavioral targeting.
4-6 Is there a digital divide? If so, why does it matter?
3. What would happen if there were no behavioral tracking on the Internet? Ever get the feeling somebody is trailing you on the Web, watching your every click? Do you wonder why you start seeing display ads and pop-ups just after you’ve been searching the Web for a car, a dress, or cosmetic
2. How do businesses benefit from behavioral tracking?Do people benefit? Explain your answer. Ever get the feeling somebody is trailing you on the Web, watching your every click? Do you wonder why you start seeing display ads and pop-ups just after you’ve been searching the Web for a car, a
1. Why is behavioral tracking such an important ethical dilemma today? Identify the stakeholders and interest groups in favor of and opposed to behavioral tracking. Ever get the feeling somebody is trailing you on the Web, watching your every click? Do you wonder why you start seeing display ads
4. Why is the digital divide problem an ethical dilemma? There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more than 800 people. As with any modern organization, computers are at the heart of running an efficient business. Most of the
3. How serious a problem is the “new” digital divide?Explain your answer. There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more than 800 people. As with any modern organization, computers are at the heart of running an efficient
2. Why is access to technology insufficient to eliminate the digital divide? There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more than 800 people. As with any modern organization, computers are at the heart of running an efficient
1. How does information technology affect socioeconomic disparities? Explain your answer. There may be only 11 players on the pitch during a match, but the Blackburn Rovers Football Club in the UK employs more than 800 people. As with any modern organization, computers are at the heart of running
4. How have information systems affected laws for establishing accountability, liability, and the quality of everyday life?
3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property?
2. What specific principles for conduct can be used to guide ethical decisions?
1. What ethical, social, and political issues are raised by information systems?
3-18 What are the main factors that mediate the relationship between information technology and organizations, and that managers need to take into account when developing new information systems? Give a business example of how each factor would influence the development of new information systems.
3-17 Describe the impact of the Internet on each of the five competitive forces.
3-16 Is there anything else Barnes & Noble and the book publishers should be doing to stimulate more business? Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its assets and closed all of its locations in the second half of 2011. The previous year had
3-15 Will Barnes & Noble’s new strategy be successful?Explain your answer. Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its assets and closed all of its locations in the second half of 2011. The previous year had already seen the demise of B.Dalton, a
3-14 How did Barnes and Noble change its business model to deal with the Internet and e-book technology? Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its assets and closed all of its locations in the second half of 2011. The previous year had already seen
3-13 Use the value chain and competitive forces models to evaluate the impact of the Internet on book publishers and book retail stores such as Barnes & Noble. Borders Group (including many former Waldenbooks rebranded as Borders Express)liquidated its assets and closed all of its locations in the
3-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open-source collaboration tools to complete the assignment
3-11 In this exercise, you will use software at car Web sites to find product information about a car of your choice and use that information to make an important purchase decision. You will also evaluate two of these sites as selling tools.You are interested in purchasing a new Vauxhall Corsa (or
3-10 In this exercise, you will use database software to analyze the reservation transactions for a hotel and use that information to fine-tune the hotel’s business strategy and marketing activities.In MyMISLab, you will find a database for hotel reservation transactions developed in Microsoft
3-9 Despite aggressive campaigns to attract customers with lower mobile phone prices, T-Mobile has been losing large numbers of its most lucrative two-year contract subscribers. Management wants to know why so many customers are leaving T-Mobile and what can be done to entice them back. Are
3-8 Marks & Spencer Group is a leading department store chain in the United Kingdom. Its retail stores sell a range of merchandise. Senior management has decided that Marks & Spencer should tailor merchandise more to local tastes, and that the colors, sizes, brands, and styles of clothing and other
3-7 Why are disruptive technologies so difficult for even the companies that develop them?
3-6 It has been said that the advantage that leading-edge retailers such as Dell and Walmart have over their competition isn’t technology;it’s their management. Do you agree? Why or why not?
3-5 It has been said that there is no such thing as a sustainable strategic advantage. Do you agree? Why or why not?
3-4 What are the challenges posed by strategic information systems and how should they be addressed?• List and describe the management challenges posed by strategic information systems.• Explain how to perform a strategic systems analysis.
3-3 How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?• Define Porter’s competitive forces model and explain how it works.• Describe what the
3-2 What is the impact of information systems on organizations?• Describe the major economic theories that help explain how information systems affect organizations.• Describe the major behavioral theories that help explain how information systems affect organizations.• Explain why there is
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?• Define an organization and compare the technical definition of organizations with the behavioral definition.• Identify and describe the features of organizations that help
4. How do you feel about airlines mining your in-flight data? Is this any different from companies mining your credit card purchases or Web surfing? With the amount of data available to companies doubling every year, new sources of data, and innovations in data collection, possibilities for
3. Are there any disadvantages to mining customer data? Explain your answer. With the amount of data available to companies doubling every year, new sources of data, and innovations in data collection, possibilities for marketers to identify market niches and finely tune campaigns are boundless. In
2. How is this fine-grained data analysis improving operations and decision making in the companies described in this case? What business strategies are being supported? With the amount of data available to companies doubling every year, new sources of data, and innovations in data collection,
1. Describe the kinds of data being analyzed by the companies in this case. With the amount of data available to companies doubling every year, new sources of data, and innovations in data collection, possibilities for marketers to identify market niches and finely tune campaigns are boundless. In
4. How much of a competitive advantage is software providing for automakers? Explain your answer.. As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the automobile industry. Ford, BMW, and other automobile companies are enhancing
3. What value chain activities are involved in enhancing cars with software? As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the automobile industry. Ford, BMW, and other automobile companies are enhancing their vehicles with
2. How are the automakers benefiting from software enhanced cars? How are customers benefiting? As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the automobile industry. Ford, BMW, and other automobile companies are enhancing
1. How is software adding value to automakers’ products? As the smartphone market continues to expand, another industry has begun getting “smarter” with software and apps: the automobile industry. Ford, BMW, and other automobile companies are enhancing their vehicles with on-board software
4. What are the challenges posed by strategic information systems and how should they be addressed?
3. How do Porter’s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems?
2. What is the impact of information systems on organizations?
1. Which features of organizations do managers need to know about to build and use information systems successfully?
2-19 Describe the systems used by various management groups within the firm in terms of the information they use, their outputs, and groups served.
2-18 Identify and describe the capabilities of enterprise social networking software. Describe how a firm could use each of these capabilities.
2-17 How well is Income prepared for the future?Are the problems described in the case likely to be repeated? NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer employs about 3,400 insurance advisors and
2-16 What benefits did Income reap from the new system? NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer employs about 3,400 insurance advisors and 1,200 office staff, with the majority located across an
2-15 Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system. NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer employs about 3,400 insurance advisors
2-14 What types of information systems and business processes were used by Income before migrating to the fully digital system? NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer employs about 3,400
2-13 What were the problems faced by Income in this case? How were the problems resolved by the new digital system?. NTUC Income (Income), one of Singapore’s largest insurers, has over 2 million policy holders with total assets of S$31.3 billion.The insurer employs about 3,400 insurance advisors
2-12 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open-source collaboration tools to complete the assignment.
2-11 In this exercise, you will use Google Maps to map out transportation routes for a business and select the most efficient route.You have just started working as a dispatcher for Trans-Europe Transport, a trucking and delivery service based in Brussels, Belgium. Your first assignment is to plan
2-10 In this exercise, you will learn how to use spreadsheet software to improve management decisions about selecting suppliers. You will filter transactional data on suppliers based on several different criteria to select the best suppliers for your company.You run a company that manufactures
2-9 Quincaillerie is a small family hardware store in Paris, France. The owners must use every square foot of store space as profitably as possible. They have never kept detailed inventory or sales records. As soon as a shipment of goods arrives, the items are immediately placed on store shelves.
2-8 Fulbert Timber Merchants in Brixton, UK features a large selection of building supplies, including timber, fencing and decking, mouldings, hardwood flooring, sheet materials, windows, doors, ironmongery, and other materials. The prices of building materials are constantly changing. When a
2-7 Use the Time/Space Collaboration and Social Tool Matrix to classify the collaboration and social technologies used by BASF..
2-6 Identify the steps that are performed in the process of selecting and checking out a book from your college library and the information that flows among these activities. Diagram the process. Are there any ways this process could be changed to improve the performance of your library or your
2-5 How could information systems be used to support the order fulfillment process illustrated in Figure 2.1? What are the most important pieces of information these systems should capture? Explain your answer.
2-4 What is the role of the information systems function in a business?• Describe how the information systems function supports a business.• Describe the services provided by information systems departments.• Compare the roles played by programmers, systems analysts, information systems
2-3 Why are systems for collaboration and social business so important and what technologies do they use?• Define collaboration and social business, and explain why they have become so important in business today.• List and describe the business benefits of collaboration and social business.•
1 What are business processes? How are they related to information systems?• Define business processes and describe the role they play in organizations.• Explain how information technology and information systems enhance business processes.1++ 2-2 How do systems serve the different management
3. Should all companies implement internal enterprise social networks? Why or why not? Social networking has never been more popular, with social tools accounting for 20 percent of all online activity, according to ComScore. Many of today’s employees are already well versed in the basics of
2. Compare the experiences for implementing internal social networks of the two organizations.Why was one more successful than the other?What role did management play in this process? Social networking has never been more popular, with social tools accounting for 20 percent of all online activity,
1. Identify the management, organization, and technology factors responsible for impeding adoption of internal corporate social networks. Social networking has never been more popular, with social tools accounting for 20 percent of all online activity, according to ComScore. Many of today’s
4. Think of the data that the network uses. What kinds of management reports can be generatedfrom that data? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an airplane lands or a person checks in. However, it’s risky business. Baggage handling is
3. What is the problem that Schiphol is trying to solve? Discuss the business impact of this problem. Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an airplane lands or a person checks in. However, it’s risky business. Baggage handling is one of
2. What are the management, organization, and technology components of Schiphol’s baggage conveyors network? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an airplane lands or a person checks in. However, it’s risky business. Baggage handling is
1. How many levels of complexity can you identify in Schiphol’s baggage conveyors network? Conceptually, baggage handling is quite simple.Baggage input is connected to merely two events:an airplane lands or a person checks in. However, it’s risky business. Baggage handling is one of the most
4. What is the role of the information systems function in a business?
3. Why are systems for collaboration and social business so important and what technologies do they use?
2. How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance?
1. What are business processes? How are they related to information systems?
1-18 Describe the complementary assets that firms need in order to optimize returns from their information system investments. For each type of complementary asset, give an example of a specific asset a firm should have.
1-17 What are the strategic objectives that firms try to achieve by investing in information systems and technologies?For each strategic objective, give an example of how a firm could use information systems to achieve the objective.
1-16 Do you think in near future, the competition between Mashaweer and Wassaly will be aggressive? Why? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by offering a personal assistant 24 hours a day. The personal assistant
1-15 Do you think that Mashaweer will be able to accomplish their future strategy and sustain its market share? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by offering a personal assistant 24 hours a day. The personal
1-14 Was it a good decision to expand the business to Cairo? What are the implications of information systems? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by offering a personal assistant 24 hours a day. The personal
1-13 What are the benefits from equipping their riders with PDAs? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by offering a personal assistant 24 hours a day. The personal assistant is a rider with a motorcycle who runs
1-12 What kinds of applications are described in this case? What business functions do they support? Mashaweer is the first personal service company in Egypt. It’s purely dedicated to saving its clients’ time and effort by offering a personal assistant 24 hours a day. The personal assistant is
1-11 In MyMISLab, you will find a Collaboration and Teamwork Project dealing with the concepts in this chapter. You will be able to use Google Drive, Google Docs, Google Sites, Google+, or other open-source collaboration tools to complete the assignment.
1-10 Visit a job-posting Web site such as Monster.com. Spend some time at the site examining jobs for accounting, finance, sales, marketing, and human resources. Find two or three descriptions of jobs that require some information systems knowledge. What information systems knowledge do these jobs
1-9 In this project, you will start out with raw transactional sales data and use Microsoft Access database software to develop queries and reports that help managers make better decisions about product pricing, sales promotions, and inventory replenishment. In MyMISLab, you can find a Store and
1-8 Rabatt operates deep-discount stores offering housewares, cleaning supplies, clothing, health and beauty aids, and packaged food throughout Germany, with most items selling for 1 euro. Its business model calls for keeping costs as low as possible. The company has no automated method for keeping
1-7 Warbenton Snack Foods is a manufacturer of potato crisps and savoury snacks in the U.K. Warbenton’s financial department uses spreadsheets and manual processes for much of its data gathering and reporting.Warbenton’s financial analyst would spend the entire final week of every month
1-6 How have federal and state statutes and regulations impacted the use of information systems?
1-5 If you were setting up the Web site for a rugby team, what management, organization, and technology issues might you encounter?
1-4 Information systems are too important to be left to computer specialists. Do you agree?Why or why not?
1-3 What academic disciplines are used to study information systems and how does each contribute to an understanding of information systems?• List and describe each discipline that contributes to a technical approach to information systems.• List and describe each discipline that contributes to
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