Information Systems Project Management A Process Approach 2nd Edition Christoph Schneider, Mark A Fuller, Joseph S Valacich, Joey George - Solutions

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1-2 What is an information system? How does it work? What are its management, organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for organizations?• Define an information system and describe the activities
1-1 How are information systems transforming business, and why are they so essential for running and managing a business today?• Describe how information systems have changed the way businesses operate and their products and services.• Describe the business impact of cloud computing, Big Data,
4. What would happen if UPS’s information systems were not available? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS
3. What strategic business objectives do UPS’s information systems address? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.”
2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best
1. What are the inputs, processing, and outputs of UPS’s package tracking system? United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest
4. One company deploying iPhones has said,“The iPhone is not a game changer, it’s an industry changer. It changes the way that you can interact with your customers” and “with your suppliers.”Discuss the implications of this statement. How much of your job can you do from the palm of your
3. What kinds of businesses are most likely to benefit from equipping their employees with mobile digital devices such as iPhones and iPads? How much of your job can you do from the palm of your hand? Probably more than you think. Today there are many job functions for both rank-andfile employees
2. Identify the problems that businesses in this case study solved by using mobile digital devices. How much of your job can you do from the palm of your hand? Probably more than you think. Today there are many job functions for both rank-andfile employees and their managers that can be performed
1. What kinds of applications are described here?What business functions do they support? How do they improve operational efficiency and decision making? How much of your job can you do from the palm of your hand? Probably more than you think. Today there are many job functions for both
3. What academic disciplines are used to study information systems and how does each contribute to an understanding of information systems?
2. What is an information system? How does it work? What are its management, organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for organizations?
1. How are information systems transforming business, and why are they so essential for running and managing a business today?
Go to the (ISC)2 Web site (www.isc2.org). Research the body of knowledge requirements for the CISSP and the SSCP. Which required areas are not covered in this text?
Visit the NIST federal agency security practices Web site atcsrc.nist.gov/groups/SMA /fasp/index.html. Review some of the listed FASPs and identify five drawbacks to adopting the recommended practices for a typical business.
Visit the U.S. Postal Service Web site at http://about.usps.com/handbooks/as805.pdf. Review the contents page of this extensive manual. Compare this program to the NIST documents outlined in this chapter. Which areas are similar to those covered in the NIST documents? Which areas are different?
Using the Internet, go to the International Information Systems Security Certifications Consortium (ISC)2 Web site (www.isc2.org) and look for the InfoSec common body of knowledge (CBK). When you review the list of 10 areas in the CBK, is policy listed? Why do you think this is so?
Your company wants to do more with knowledge management. Describe the steps it should take to develop a knowledge management program and select knowledge management applications.
Describe various ways that knowledge management systems could help firms with sales and marketing or with manufacturing and production.
Knowledge management is a business process, not a technology. Discuss.
Describe three ways in which businesses are able to sell to other businesses using the Internet.
Describe four features of social commerce.
How have social technologies changed e-commerce?
The Internet may not make corporations obsolete, but the corporations will have to change their business models. Do you agree? Why or why not?
How does the Internet change consumer and supplier relationships?
What are the sources of data for analytical CRM systems? Provide three examples of outputs from analytical CRM systems.
What are three reasons a company would want to implement an enterprise resource planning (ERP) system and two reasons why it might not want to do so.
Which enterprise application should a business install first: ERP, SCM, or CRM? Explain your answer.
If a company wants to implement an enterprise application, it had better do its homework. Discuss the implications of this statement.
Supply chain management is less about managing the physical movement of goods and more about managing information. Discuss the implications of this statement.
Describe four reasons mobile devices used in business are difficult to secure.
Describe three spoofing tactics employed in identity theft using information systems.
Suppose your business had an e-commerce website where it sold goods and accepted credit card payments. Discuss the major security threats to this website and their potential impact. What can be done to minimize these threats?
If you were developing a business continuity plan for your company, where would you start? What aspects of the business would the plan address?
Security isn?t simply a technology issue, it?s a business issue. Discuss.
How do social search, semantic search, and mobile search differ from searching for information on the web using conventional search engines?
Compare Web 2.0 and Web 3.0.
What are some of the issues to consider in determining whether the Internet would provide your business with a competitive advantage?
Should all major retailing and manufacturing companies switch to RFID? Why or why not?
It has been said that within the next few years, smartphones will become the single most important digital device s we own. Discuss the implications of this statement.
Discuss how the following facilitate the management of big data: Hadoop, in-memory computing, analytic platforms.
Identify the five problems of a traditional file environment and explain how a database management system solves them.
What are the consequences of an organization not having an information policy?
To what extent should end users be involved in the selection of a database management system and database design?
It has been said that there is no bad data, just bad management. Discuss the implications of this statement.
What is the total cost of ownership of technology assets and what are the cost components?
What are the distinguishing characteristics of cloud computing and what are the three types of cloud services?
What are the advantages and disadvantages of cloud computing?
Should organizations use software service providers for all their software needs? Why or why not? What management, organization, and technology factors should be considered when making this decision?
Why is selecting computer hardware and software for the organization an important management decision? What management, organization, and technology issues should be considered when selecting computer hardware and software?
What are the current computer software platforms and trends?
What are five digital technology trends that characterize American business today that raise ethical issues for business firms and managers? Provide an example from business or personal experience in which an ethical issue resulted from each of these trends.
What are the five principles of Fair Information Practices? For each principle, describe a business situation in which the principle comes into play and how you think manager should react.
Discuss the pros and cons of allowing companies to amass personal data for behavioral targeting.
Should companies be responsible for unemployment their information systems cause? Why or why not?
Should producers of software-based services, such as ATMs, be held liable for economic injuries suffered when their systems fail?
What are the main factors that mediate the relationship between information technology and organizations and that managers need to take into account when developing new information systems? Give a business example of how each factor would influence the development of new information systems .
Describe the impact of the Internet on each of the five competitive forces.
What are some of the issues to consider in determining whether the Internet would provide your business with a competitive advantage?
It has been said that the advantage that leading-edge retailers such as Dell and Walmart have over their competition isn?t technology; it?s their management. Do you agree? Why or why not?
It has been said that there is no such thing as a sustainable competitive advantage. Do you agree? Why or why not?
Describe the complementary assets that firms need in order to optimize returns from their information system investments. For each type of complementary asset, give an example of a specific asset a firm should have .
What are the strategic objectives that firms try to achieve by investing in information systems and technologies? For each strategic objective, give an example of how a firm could use information systems to achieve the objective .
What are some of the organizational, managerial, and social complementary assets that help make UPS ? s information systems so successful?
If you were setting up the website for a Major League Baseball team , what management , organization, and technology issues might you encounter?
Information systems are too important to be left to computer specialists. Do you agree? Why or why not?
A benefit that can be quantified with relative certainty.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis I.
A benefit that cannot be easily quantified with relative certainty.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit
A cost associated with project start-up and development or system startup.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit
A cost resulting from the ongoing evolution and use of a system.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis
A cost that can be quantified with relative certainty.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis I. Discount
A cost that cannot be easily quantified with relative certainty.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis
A document that describes in detail what the project will deliver and outlines generally all work required to complete the project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F.
A formal process for assuring that only agreed-upon changes are made to the project’s scope.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic
A formal request for correcting problems with an existing system, adding features to a system, or developing a new system.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope
A plan specifying how the project will be performed, and guides the execution, monitoring and controlling, and closing of a project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F.
A progressive, uncontrolled increase in project scope.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis I. Discount
A project selection method that uses weighted scoring for a variety of criteria to contrast alternative projects or system features.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F.
A series of statements that express an organization’s qualitative and quantitative goals for reaching a desired future position.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F.
A short document that serves as the foundation for the project, describes what the project will deliver, and authorizes the use of resources to complete the project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business
A statement that defines a company’s purpose.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis I. Discount rate
A type of cost-benefit analysis used to identify when (if ever) benefits will equal costs.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning
An ongoing process of determining goals and defining a strategy to achieve the goals.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
An online or hard-copy repository for all project correspondence, inputs, outputs, deliverables, procedures, and standards to support all aspects of a project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E.
A structured process of assessing the information needs of an organization and defining the systems, databases, and technologies that will best satisfy those needs.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case
Approved version of a project management plan component serving as a standard for measuring project progress and performance that can only be changed through formal change management processes.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C.
Document used to capture any project-related assumptions or constraints.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit
The actual features or functionalities of the product or services delivered.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
The current value of a future cash flow.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit analysis I. Discount rate J.
The degree to which a proposed system will solve business problems or take advantage of business opportunities.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G.
The degree to which key stakeholders within the organization can affect project success.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
The degree to which potential legal and contractual ramifications due to the construction of a system influence project success.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control
The degree to which the benefits of a development project outweigh its costs.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
The degree to which the development organization is able to construct a proposed system.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
The degree to which the potential time frame and completion dates for all major activities within a project meet organizational deadlines and constraints for affecting change.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D.
The justification that presents the economic, technical, operational, schedule, legal and contractual, and political factors influencing a proposed project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E.
The plan of action and organization pursues to achieve its mission and objectives.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.
The process of analyzing an organization’s activities to determine where value is added to products and/or services and the costs incurred for doing so.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E.
The process of authorizing a new project or continuing an existing project.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H. Cost-benefit
The process of developing a more detailed description of the project and its outcomes.Match each of the key terms with the definition that best fits it.A. Assumption log B. Baseline C. Break-even analysis D. Business case E. Competitive strategy F. Control Scope G. Corporate strategic planning H.

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Information Systems Project Management A Process Approach 2nd Edition Christoph Schneider, Mark A Fuller, Joseph S Valacich, Joey George - Solutions

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