Organizational Behavior Foundations Realities And Challenges 4th Edition Debra L. Nelson, James Campbell Quick - Solutions

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Establishment of a baseline by conducting a comprehensive cultural survey that integrates performance, inclusion, climate, and work/life balance.
Selection and prioritization of the issues that lead to the greatest breakthrough in transforming the culture.
Creation of a three- to five-year diversity strategic plan that is tied to organizational strategic business objectives.
Leadership’s endorsement of and financial commitment to the plan.
Establishment of measurable leadership and management objectives to hold managers accountable to top leadership for achieving these objectives.
Implementation of the plan, recognizing that surprises and setbacks will occur along the way.
Continued training in concert with the skills and competencies necessary to successfully achieve the diversity action plan.
Appreciate the importance of attitudes to understanding behavior.
Understand the three components of attitude.
Understand how attitudes can be changed.
Understand how perceptions allow individuals to simplify their worlds.
Understand the four stages of the perception process.
Understand social perception and the various subgroups.
Understand the importance of using objective methods for employee selection.
Assessment of Attitudesa. Identification—Recognize common workplace attitude problems.b. Environment—Identify challenges in the workplace environment.
Adjusting Attitudesa. How listening, coaching, and providing feedback are the tools for attitude change.b. Role-play to practice how to use coaching and provide feedback with staff.c. Identify payoffs and rewards.Participants learn how to use open-ended questions, active listening, and tactful
Common Management Mistakesa. How to be realistic and patient with attitude change.b. Why scolding employees does little to stop the problem.c. How to stop the culture of complaining and work to positively effect attitude change.d. Group activities include examples of common management mistakes and
Resolving Conflicta. The need to confront so that negative behaviors will not continue.b. Expectations and coping strategies of employees to stress and management directives.c. Recognizing personal conflict styles of workers and how to deal with them.
How to Work with Problem Behaviors and Attitudesa. Analyze the cause of the problem.b. Privately confront with a calm, nondefensive professional demeanor.
The Last Resort: Employee Termination and Legal Issuesa. Legal issues of employee terminations.b. Requirements, documentation, and procedure.Exercises use case studies to work out remedial and probationary systems and to fully document intervention efforts prior to the need for termination or
Creating a Positive Work Environmenta. Evoke a positive, collaborative team environment.b. Top motivators include nonmonetary rewards.c. Characteristics of managing motivation in the workplace.
What is meant by cognitive dissonance?
Define social perception.
Were differences in leader perceptions due to gender stereotypes or behavioral differences?Choose a male and a female volunteer. Each member of the pair will argue over a situation in the workplace, such as departments negotiating over which gets to purchase a piece of new medical equipment
What social invariants (constants or traits)can you identify as being important for leadership positions?Choose a male and a female volunteer. Each member of the pair will argue over a situation in the workplace, such as departments negotiating over which gets to purchase a piece of new medical
Why are leadership perceptions important?Can attributions about leadership ability affect the behaviors of followers? If so, how?Choose a male and a female volunteer. Each member of the pair will argue over a situation in the workplace, such as departments negotiating over which gets to purchase a
Understand the importance of feedback in the communication process.
Identify various verbal and nonverbal methods of communication.
Explain the common barriers to communication and apply strategies to overcome these barriers.
Discuss the elements of effective communication for knowledge management.
Describe the various components of effective strategic communication.
Understand the flow of intraorganizational communication.
Comprehend the challenges of cross-cultural communication.
Understand the flow of communication with external stakeholders and the public sector.
What were the channels of communication used by each person?James Warick, director of physical plant at Southern Hospital, emailed Diane Curtis, director of nursing, informing her of a water leak in Operating Room 1, which would need to be shut down for repairs early the next morning. Curtis
Should a different channel of communication have been used instead?James Warick, director of physical plant at Southern Hospital, emailed Diane Curtis, director of nursing, informing her of a water leak in Operating Room 1, which would need to be shut down for repairs early the next morning. Curtis
What can be done to resolve the problem?James Warick, director of physical plant at Southern Hospital, emailed Diane Curtis, director of nursing, informing her of a water leak in Operating Room 1, which would need to be shut down for repairs early the next morning. Curtis forwarded the message to
What policies should be put in place to prevent this from occurring again?James Warick, director of physical plant at Southern Hospital, emailed Diane Curtis, director of nursing, informing her of a water leak in Operating Room 1, which would need to be shut down for repairs early the next morning.
What was the beginning of the problem?Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryan
What should Jenny have done?Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryan arrived and
Using the elements of effective communication, discuss what Dr. Ryan and Barbara Lakes should do now.Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be
What are the different forms of communication flow taking place in this scenario?Sara Lang, a charge nurse at Sunny Nursing Home, has worked under the same president, Lisa Davis, for 5 years. In fact, the two have become good friends. They frequently socialize after hours. Rick Walters, director of
What changes should have been implemented?Sara Lang, a charge nurse at Sunny Nursing Home, has worked under the same president, Lisa Davis, for 5 years. In fact, the two have become good friends. They frequently socialize after hours. Rick Walters, director of nursing, is a capable person who has
What should be done now?Sara Lang, a charge nurse at Sunny Nursing Home, has worked under the same president, Lisa Davis, for 5 years. In fact, the two have become good friends. They frequently socialize after hours. Rick Walters, director of nursing, is a capable person who has been working there
What did Sally do wrong?Sally Reeds, a medical secretary for the department of neurology at Western Heights Hospital in Colorado, checked her phone last night and found a post on Facebook from her friend and coworker Justin Zeels, a social worker in the same hospital. Justin wrote that Dr. Sites,
What should Justin have done?Sally Reeds, a medical secretary for the department of neurology at Western Heights Hospital in Colorado, checked her phone last night and found a post on Facebook from her friend and coworker Justin Zeels, a social worker in the same hospital. Justin wrote that Dr.
What should the organization do to prevent the spread of gossip through the grapevine?Sally Reeds, a medical secretary for the department of neurology at Western Heights Hospital in Colorado, checked her phone last night and found a post on Facebook from her friend and coworker Justin Zeels, a
Scan the environment of the organization(macroenvironment: economic, regulatory, social/cultural, political, demographics, competitive, technology; microenvironment:health care industry)?
Identify strategically important issues (e.g., identify important stakeholders)?
Monitor these issues (track stakeholders’views and positions)?
Forecast trends (project trends in stakeholders’ views and positions)?
Assess their importance (assess the implications of stakeholders’ views and positions)?
Diffuse information (diffuse stakeholder information to those who need it)?
How should Jamie deal with the information that Catherine provided?Comfort Zone is a 60-bed, for-profit, intermediatecare facility in northern California. The rehabilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6 months. She holds monthly staff meetings as
What do you think of Jamie’s methods of communicating with her staff?Comfort Zone is a 60-bed, for-profit, intermediatecare facility in northern California. The rehabilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6 months. She holds monthly staff meetings
Do you think that Jamie should use a different form of communication with Catherine?Comfort Zone is a 60-bed, for-profit, intermediate care facility in northern California. The rehabilitative department manager, Jamie Richards, has been working at Comfort Zone for only 6 months. She holds monthly
What should Dan do to address the problem?In the medical unit of the Northeastern Medical Center, Leah Hernandez is an insurance claims specialist who works with one nurse, one certified nursing assistant, and one medical assistant/receptionist. The physician and the administrator are located in a
Should Dan meet with Leah individually or communicate with all staff members?In the medical unit of the Northeastern Medical Center, Leah Hernandez is an insurance claims specialist who works with one nurse, one certified nursing assistant, and one medical assistant/receptionist. The physician and
Because Dan works in a different building, who should have communicated this ongoing problem to Dan?In the medical unit of the Northeastern Medical Center, Leah Hernandez is an insurance claims specialist who works with one nurse, one certified nursing assistant, and one medical
The definition of organizational behavior.
The major challenges facing today’s and tomorrow’s health care organizations and health care managers.
The importance of the Hawthorne Studies to the study of organizational behavior.
The importance of McGregor’s Theory X and Theory Y to the study of organizational behavior.
The differences between organizational behavior, organization theory, organizational development, and human resources management.
Define organizational behavior.
Why do people behave the way they do when they are in organizations?
Under what circumstances will people’s behavior in organizations change?
What impacts do organizations have on the behavior of individuals, formal groups (such as departments), and informal groups (such as people from several departments who have lunch together regularly)?
Why do different groups in the same organization develop different behavior norms?
Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action toward a goal resulting from psychological orsocial factors, the factors behavior. True/False
Management and leadership are both necessary for an organization to achieve its goals.True/False
The leader who is able to respond to ever-increasing levels of environmental uncertainty through the utilization of more than one style of leadership will be most likely to increase motivation, satisfaction, and productivity of employees. True/False
Transactional and transformational leader approaches are clearly in opposition.True/False
Conflict is inevitable and unavoidable.True/False
The two primary forces influencing an individual's perception, attitude, and response toward change are cumulative life experiences and social (informal group)forces.True/False
Define diversity, equity, and inclusion.
Understand major trends in U.S.demographics.
Understand why changes in U.S.demographics affect the health care industry. (appendix)
Understand the unique challenges facing different groups of people. (appendix)
Discuss what the terms “diversity,” “equity,” and“inclusion” mean. (appendix)
Explain why and how changes in U.S.demographics affect the health care industry. (appendix)
What are the differences between diversity, equity, and inclusion? (appendix)
Describe a situation that is diverse but not equitable or inclusive. (appendix)
Describe a situation that is diverse and equitable but not inclusive. (appendix)
Define diversity management.
Define cultural competency.
Understand the importance of cultural competency, cultural intelligence and cultural humility workforce in meeting the needs of patients.
Explain the meaning of cultural competency, cultural intelligence and cultural humility. (LO 8)
What is diversity management? (LO 8)
Why do health care organizations need to have a diverse workforce? (LO 8)
What kind of ethical conflicts have you experienced at school or work? At home?
Is it ethical to avoid a conflict?
How can you stimulate conflict in an ethical manner?
Evaluate the following techniques in terms of their implications for ethical behavior: nonaction, secrecy, administrative orbiting, and changing personnel.
Suppose an employee comes to you with a sexual harassment complaint. You know that your com¬ pany has a policy in place, but the policy is so complicated and risky that it is hardly worth using. What should you do?
List the positive and negative outcomes of the four job design approaches considered by the interdisciplinary model.
It is possible for American companies to apply approaches to the design of work that were devel¬ oped in other countries?
(communication question) Read about new approaches to jobs, such as job sharing. Prepare a memo comparing what you have learned from your reading with one or more approaches to job design discussed in the chapter. What changes in approaches to jobs and job design do you notice from this comparison?
(communication question) Interview an employee in your organization or another organization and develop an oral presentation about how the job the employee is doing could be enriched. Make sure you ask questions about all aspects of the employee’s work (e.g., what specific tasks are done and with
(communication question) Based on the materials in the chapter, prepare a memo detailing the advantages and disadvantages of flextime job arrangements. In a second part of the memo, identify the specific conditions and characteristics required for a successful flextime program.Would you like to

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Organizational Behavior Foundations Realities And Challenges 4th Edition Debra L. Nelson, James Campbell Quick - Solutions

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