Organizational Behavior In Health Care 4th Edition Nancy Borkowski, Katherine A. Meese - Solutions

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What are the key characteristics of OB as a scientific discipline?
Carla, a college junior, is participating in a special “elementary education outreach” project in her local community. Along with other students from the business school, she is going to spend the day with fourth- and fifth-grade students and introduce them to the opportunities of going to
Values in the United States ____________. (a) are largely unchanged across time(b) have moved away from earlier values (c) are virtually the same as attitudes(d) tend not to be shared within cultures and organizations
Values are ____________. (a) similar to personality variables (b) used in place of abilities (c) related to aptitudes (d) similar to attitudes
____________ is the study of how people in different cultures use persistence, the ordering of relationships, thrift, sense of shame, personal steadiness, reciprocity, protection of “face,” and respect for tradition to communicate. (a) Confucian dynamism(b) The Whorfian hypothesis (c) Proxemics
One would expect to find respect for authority and acceptance of status differences in cultures with high ____________. (a) power distance (b) individualism (c) uncertainty avoidance (d) aggressiveness
Asian countries such as Japan and China are described on Hofstede’s dimensions of national culture as generally high in ____________. (a) uncertainty avoidance(b) short-term orientation (c) long-term orientation (d) individualism
Personality dynamics is represented by ____________. (a) self-esteem and selfefficacy (b) Type A/Type B orientation (c) self-monitoring (d) Machiavellianism
Task demands and ethical dilemmas are examples of ____________ stressors, while a Type A personality is a ____________ stressor. (a) work-related; personal(b) work-related; nonwork (c) nonpersonal; personal (d) real; imagined
Stress that comes from not knowing or understanding what you are expected to do is caused by the stressor of ____________. (a) role conflict (b) task demands(c) interpersonal problems (d) role ambiguity
Which is an example of stress management by using the personal wellness strategy?(a) role negotiation (b) empowerment (c) regular physical exercise (d) flexible hours
In the United States, Canada, the European Union, and much of the rest of the world, the workforce is ____________. (a) becoming more homogeneous (b) more highly motivated than before (c) becoming more diverse (d) less motivated than before
Stereotyping occurs when one thinks of an individual ____________. (a) as different from others in a given group (b) as possessing characteristics commonly associated with members of a given group (c) as like some members of a given group but different from others (d) as basically not very competent
Managing diversity and affirmative action are ____________. (a) similar terms for the same thing (b) both mandated by law (c) different but complementary (d) becoming less and less important
Demographic differences ____________. (a) are especially valuable in selecting workers (b) are based on aptitudes and abilities (c) are the background variables that help shape who a person becomes over time (d) are important personality aspects
How do power-distance values affect management practices across cultures?
How might stress influence individual performance?
Your boss is trying to figure out how to get the kinds of people she needs for her organization to do well, while at the same time dealing appropriately with an increasing number of nonwhite workers. She has asked you to respond to this concern. Prepare a short report with specific suggestions for
What are emotions and moods?
How do emotions and moods influence behavior in organizations?
What are attitudes?
What is job satisfaction and what are its implications?
In terms of individual psychology, a/an ____________ represents a rather intense but short-lived feeling about a person or a situation, while a/an ____________ describes a more generalized positive or negative state of mind. (a) stressor, role ambiguity(b) external locus of control, internal locus
When someone is feeling anger toward something that a co-worker did she is experiencing a/an ____________, but when someone is just “having a bad day overall”he is experiencing a/an ____________. (a) mood, emotion (b) emotion, mood(c) affect, effect (d) dissonance, consonance
Emotions and moods as personal affects are known to influence ____________.(a) attitudes (b) ability (c) aptitude (d) intelligence
In contrast to self-conscious emotions, social emotions such as pity or envy are based on ____________. (a) information from external sources (b) feelings of guilt or pride (c) information from internal sources (d) feelings of shame or embarrassment
The ____________ component of an attitude is what indicates a person’s belief about something, while the ____________ component indicates a specific positive or negative feeling about it. (a) cognitive, affective (b) emotional, affective (c) cognitive, mood (d) behavioral, mood
The term used to describe the discomfort someone feels when his or her behavior is inconsistent with an expressed attitude is ____________. (a) alienation (b) cognitive dissonance (c) job dissatisfaction (d) person-job imbalance
Affective Events Theory shows how one’s emotional reactions to work events, environment, and personal predispositions can influence ____________. (a) job satisfaction and performance (b) emotional labor (c) emotional intelligence(d) emotional contagion
Deep acting involves ____________ and is linked with the concept of emotional labor. (a) trying to modify your true inner feelings based on display rules(b) appraisal and recognition of emotions in others (c) creation of cognitive dissonance (d) avoidance of emotional contagion
When an airline flight attendant engages in self-regulation to display organizationally desired emotions during his interactions with passengers, this is an example of ____________. (a) emotional labor (b) emotional contagion (c) rational commitment(d) negative affect
A person who is always willing to volunteer for extra work or to help someone else with their work or to contribute personal time to support an organizational social event can be said to be high in ____________. (a) job performance (b) self-serving bias (c) emotional intelligence (d) organizational
Job satisfaction is known from research to be a reasonable predictor of ____________.(a) Type A personality (b) emotional intelligence (c) cognitive dissonance (d) absenteeism
Which statement about employee engagement is most correct? (a) OB researchers are showing little interest in the topic. (b) It can be increased by letting workers know their opinions count. (c) Only persons paid very well show high employee engagement. (d) On any given day as much as 70 percent of
When employers are asked to describe the job satisfactions of their employees and the implications, they often ____________. (a) overestimate job satisfaction (b) underestimate job satisfaction (c) overestimate inclinations to job search (d) underestimate intentions to stay on the job
The best conclusion about job satisfaction in today’s workforce is probably that ____________. (a) It isn’t an important issue for managers to consider. (b) The only real concern is pay. (c) Most people are not satisfied with their jobs most of the time. (d) Most people are at least somewhat
Which statement about the job satisfaction–job performance relationship is most true based on research? (a) A happy worker will be a productive worker. (b) A productive worker will be a happy worker. (c) A productive worker well rewarded for performance will be a happy worker. (d) There is no
What are the major differences between emotions and moods as personal affects?
Compare and contrast the positive and negative aspects of both anger and empathy as common emotions that people may display at work.
List five components of job satisfaction and briefly discuss their importance.
Why is cognitive dissonance an important concept for managers to understand?
Your boss has a sign posted in her office: “A satisfied worker is a productive worker.” In a half-joking and half-serious way she points to it and says, “You are fresh out of college, am I right or wrong?” What is your response?
This case study is based on the experiences of Angelica Garza, a woman of Mexican-American heritage who worked for 10 years in the Human Resource (HR) function of a multinational medical products company. This maquiladora plant was in Tijuana, Baja California, a large city directly across the
McCoy’s Building Supply Centers of San Marcos, Texas, have been in continuous successful operation for almost 70 years in an increasingly competitive retail business. McCoy’s is one of the nation’s largest family-owned and -managed building-supply companies, with sales topping $400 million.
MagRec, Incorporated was started in the late 1960s by Mr. Leed, a brilliant engineer (he has several engineering patents), who was a group manager at Fairchild Republic. The company’s product was magnetic recording heads, a crucial device used for reading, writing, and erasing data on tapes and
Mary Jones was in her senior year at Central University and interviewing for jobs. Mary was in the top 1 percent of her class, active in numerous extracurricular activities, and was highly respected by her professors. After the interviews, Mary was offered a number of positions with every company
Headquartered in Chicago, Amoco, formerly Standard Oil of Indiana, began as a sleepy Midwestern U.S. refining company. Historically, Amoco has had a largely domestic focus in its human resources approach. “International human resources” primarily meant the personnel policies of U.S.
Telecommuting is defined as work done at home or in a remote location using technology as the link. Approximately 7.6 million people currently telecommute. The decision whether to allow employees to telecommute is controversial, owing to the number of managerial control questions raised by people
When asked to name the fastest growing American team sport, most people respond with basketball, baseball, football, or soccer. However, that distinction, based on total spectator audience, goes to stock car racing. The largest stock car racing group in the world is the National Association for
First Community Financial is a small business lender that specializes in asset-based lending and factoring for a primarily small-business clientele. First Community’s business is generated by high-growth companies in diverse industries, whose capital needs will not be met by traditional banking
With more than 500 business and political leaders in attendance from across the state of Arizona, CEO Carmen Bermudez of Mission Management and Trust accepted the prestigious ATHENA Award. The ATHENA, which is presented by the Arizona Chamber of Commerce, is annually awarded to companies that have
Motorola Inc., world famous for its Six Sigma quality control program, was an early success story in the computer/electronics age. Motorola moved from being a decentralized but integrated, narrowly focused electronics firm at $$3$ billion in 1980 to being a decentralized and disintegrated broad
Although computers have been around for decades, only in the 1990s has their full application potential been realized by companies around the world. Leading the way are internationally recognized Information Technology (IT) service firms, including IBM, Electronic Data Systems (EDS), consulting
Effective September 25, 1990, the management of the General Motors (GM) Parma, Ohio, stamping plant finalized another three-year local agreement with the United Auto Workers’ Union (UAW), Local 1005. It was the second local agreement they had negotiated together on time and without intervention
“ How’s it going down there?” barked the big walrus from his perch on the highest rock near the shore. He waited for the good word. Down below, the smaller walruses conferred hastily among themselves. Things weren’t going well at all, but none of them wanted to break the news to the Old
With brand names like Tylenol, Band-Aid brands, Neutrogena skin products, and Reach toothbrushes, Johnson and Johnson (J&J) represents the world’s largest and most comprehensive manufacturer of healthcare products serving the consumer, pharmaceutical, diagnostics, and professional markets.
As one of the major air carriers in the United States, American Airlines conducts thousands of flights daily. After years of operations under Chairman Robert Crandall, Donald Carty took over in May of 1998. One of his first strategic moves was to complete the acquisition of the small, Southwestern,
When the new president at Mid-West U took over, it was only a short time before the incumbent vice president announced his resignation. Unfortunately, there was no one waiting in the wings, and a hiring freeze prevented a national search from commencing.Many faculty leaders and former
Identify and describe the drivers of change.
Explain the components of Roethlisberger’s X model.
Explain the concept of Lewin’s change model.
Identify and explain the various barriers to change.
Describe the steps used by managers in the change process.
Discuss why the size of a group is important to performance.
Explain the different broad categories of groups.
Explain the five stages of group development.
Discuss the factors that may hinder the effectiveness of a group decision-making process.
Explain the seven stages of group decision making.
Describe the various methods for group decision making.
Describe the various types of teams that are used in today’s organizations.
Explain the difference between a traditional work team and a self-managing work team.
Explain the difference between a working group and a high-performing team.
Discuss the various organizational barriers to team effectiveness.
Are there other characteristics of a successful team that can be added to Biech’s list?
Identify and discuss the various characteristics of OD.
Describe the unique features of OD that differentiate it from other change initiatives.
How would you describe the role of the OD professional? What skills are necessary for an OD practitioner?
Explain the various components of the Action Research Model.
Identify and explain the steps necessary in the OD process.
Why is data collection so important to the OD process?
Identify and explain the various interventions used in the OD process.
What is appreciative inquiry, and how is it used in the OD process?
Define the study of group dynamics and discuss why it is important to today’s managers.
Describe the four characteristics that define a group and provide examples of nongroups and groups.
Explain what is meant by “group interaction.”
Explain the importance of the various roles that members assume in groups.
Discuss why conformity can inhibit a group’s performance.
Define the term “stress” and explain the difference between eustress and distress.
Discuss the various components of the process model of stress and coping.
Discuss the negative effects of distress from both an organizational perspective and an individual perspective.
Describe the various forms of stress.
Describe the three stages of the General Adaptation Syndrome and positive and negative effects that occur in each stage.
Discuss the four categories of causes of stress in the workplace.
Discuss and provide examples of the various coping strategies available to organizations and individuals.
Discuss the concept of learned optimism and how it relates to coping with stress by individuals.
Discuss the concept of hardiness training and how it relates to coping with stress by individuals.
Explain the difference between the rational and bounded rationality approaches to decision making.
Explain the limitations of using intuitive and the heuristics or biases approach to decision making.
Discuss the four basic styles of decision making.
Explain the various situational factors that may influence the Vroom-Yetton decision making model.

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Organizational Behavior In Health Care 4th Edition Nancy Borkowski, Katherine A. Meese - Solutions

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