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business
organizational behavior

Questions and Answers of Organizational Behavior

The station has undergone extensive and expensive upgrades to remain a market leader. The News Director has worked for the “big network.” Might a recommendation to remove this big time player
The other problem area is a lack of interdepartmental cooperation and understanding. Department managers reveal views of some of their peers reflected in what their employees say about them and the
More data beyond the interview results could be gathered to show the GM these intra-department and interdepartmental breakdowns. Would sociometrics work in this charged environment?
The head of the Sales Department is the son of the GM. His staff would not participate in the interviews. The Sales Department brings in the revenue that is the lifeblood of the business. How can
Performance “talks.” Has Valerie instituted significant statewide performance measures that can be traced down to the contributions of each department? It is doubtful. This suggests an MBO
Is there hope for KBTZ? The answer may lie in Valerie’s managerial behavior. She must act to curb or remove the News Director and place her son, if she must keep him on the payroll, in a role where
Could the autonomy and empowerment given to the crew result in political factions and conflict in a Trader Joe’s store?
Describe the goals of various environmental groups and corporations and explain how conflicts could possibly be created between the two groups.
It appears that nearly all of the concepts in this chapter on conflict, negotiation, power, and politics differentiate between power for one’s self-interest and power for the organization’s
Trader Joe’s pursues profits and also seeks to be a positive force in communities. For some companies, there could be internal conflicts because some parties might want to emphasize profits over
Consider the decades of damage done by big business to the environment and directly to human health in light of finally seeing good news reported herein. What if those aggressive environmental
Learners will have read that to manage at all, one must have power and use it to get things done. Are there really ways to manage without power? Most likely, there are not. The fundamental question
It may look more hopeful for all concerned here in the U.S., but is big business simply moving its most “cost-effective” and damaging practices to other places in the world where environmental
Explain the importance of environmental groups and corporations working together.
The pressure tactics employed by environmental groups against big business seem to cluster around alerting people whom big business does not want to alienate to the real, long-term costs of their
Could this Green Movement pass like a fad? If so, what then? If not, why not?
Al Gore’s claim is that there need not be any conflict between the environment and the economy. If not, why has there been nothing but in recent years? Could it be that our business managers do not
What methods has Kimberly-Clarke implemented in order to alter their procurement policy?
What additional changes would you suggest for Kimberly-Clarke? Why?
When we think of the word “office,” what comes to mind? One person working in her or his office? Asked to come to “my office” do we expect to see this person sitting alone? Herman Miller
Open offices, where everyone on the teams can see each other seem to be the design most conducive to effective teamwork. Why? What does this accessibility do that makes one more ready and able to do
Herman Miller installs furnishings that allow team members to reconfigure the space according to the job at hand. They are highly profitable and a leader in the industry. This suggests that
This makes the case that team performances are linking to company profits; thus, being in spaces equipped to foster and ease teamwork must enhance human performance. Here is the catch. Are our
This suggested exercise stems from the preceding question. Form teams to do an imaginary renovation of the space you currently occupy. It is called, “Hello, Herman Miller...” because you ask them
What are the characteristics of workplace aggression?
Explain the stereotypical portrait of workplace aggression?
Describe possible effects of workplace aggression.
List methods for avoiding or reducing workplace aggression.
What workplace aggression have you experienced and how did you deal with it?
If we assume the representative of the hiring company knows her or his power to bargain on salary, how does the candidate know that she or he has bargaining power in this negotiation?
Rob’s eagerness to have his “dream job” overrode his judgment and clouded his long-term view. Yet, could this be a rather common occurrence when one is that close to “The Job”?
If we can assume the person who hired Rob and who hired Jane knew that Rob had taken the same job for less, did it help or harm the company to leave this discrepancy to grow into a $14,700 cavern
Jane seemed to have known many of these points of advice and “did her homework.” What if this was her “dream job” too? What did she have to tell herself to risk losing the offer by standing
How is it to the ultimate benefit of a company to have associates follow this managerial advice and strike a deal that they know is good for themselves and the company?
Trudy is spending a great deal of money to turn around the Brooklyn Bluebirds. It started to look like a winning strategy, in that they came in second in the division during her first year. She went
Rumors of team unrest blossomed, then Russ Thompson, a veteran of the team, finally laid it on the line. He was feeling the pain of salary inequity that his interests were no longer being served.
Marty asserted his legitimate power as manager to shake Russ and a million dollar player into making a better effort. He was “making his move.” It seems to be blowing up in his face, for they
Trudy and Marty locked horns over his decision to bench the two lagging players. Was she blaming him for the team’s problems? Was she right in ordering him to give the fans the show they paid for?
Learners are asked to act as consultants to Trudy. Is it too late for a remedy? Is this situation of escalating conflict too far gone?
Give your learners a chance to address these last two questions in a quick action learning exercise called Steeerike what? a. Ask your learners to be plate umpires for a moment. Poll the class
Does Trader Joe’s structure fit its environment, strategy, and tasks? How so?
Your learners will go through their scholastic and professional lives, succeeding more where they know there is a good fit between their personal values and beliefs and those that are played out in
Can a few human minds at the core of the hub that is FedEx Corp really keep this massively global organization in constant focus as one company?
While you may subscribe to the philosophy that all humans are innately creative, life has innumerable ways to condition your learners to believe or not believe they are creative persons. This
What do Trader Joe’s core values say about its culture?
The evolving FedEx structure offers significant independence to divisions and businesses that reach customers. What about its corporate culture must be there to support high levels of freedom?
It is said that FedEx acquired only those companies with “positive service-oriented spirit[s].” What could happen to the whole company if future acquisitions reprioritized this value and promoted
It all comes down to the FedEx associate who is delivering or picking up an order. Could this person feel as significant to her or his company today as one of tens of thousands now working under this
The point of an IDEO intervention is to develop products or services acutely attuned to how their client firms’ current or targeted customers really want to use them. It is customers who
IDEO’s process relies on the “simple concept” of empathy. They use time-tested research practices to fathom customer behavior that have to do with putting themselves into the customer’s frame
IDEO teams make observations of customers in their “real world” habitats, brainstorm deeply to get past the easy answers to the best reasons to change or replace a product, and they do rapid
The IDEO method is that diverse client/IDEO teams will stay with the process until it is implemented—no hand offs and hands off, which may still be the convention in many companies. What are the
“IDEO has become so popular many firms send their managers there simply to observe the organic structure and to be trained in innovative thinking and action. These managers use what they have
My, what pointy hair you have is a suggested enhancement exercise to put this last question to test and have some fun with it. It is quite likely that all of your learners know Scott Adam’s
What will it mean when, one day, a Google associate is not allowed to talk directly with the top managers? Is it inevitable, as Google adds more people?
What is Google other that its talent? Buildings, computers, server farms—all of its tangible assets combined could not make it one of the world’s most valuable companies.
Hierarchy elevates a few over the many. Google’s founders, thus far, have kept the corporate ladder step-ladder height. Are they on to something that other corporations ought to emulate?
Culture is communicated by all manner of symbols of what matters to strategic success. What are the physical and social attributes of the Googleplex and human resource programs like paid
Google’s next products and services are just ideas forming today in the minds of one or a few associates. How do their teams of three with revolving leadership work to capture these ideas and bring
Each of us has one life ahead around which to wrap a career. Knowing the Google ways of furnishing a career with such opportunity to make a positive difference every day, are we willing, or just
What am I? Chopped liver! Here is a moment that you can structure to give your learners time to ponder the preceding question—Is our talent less valuable? Life as a Google partner does seem
Fox News is an environment offering news and reports from all walks of life. How did the culture take the News out of Fox News and made it acceptable for managers to engage in sexual
As long as the managers are making numbers and anchors are stars, does it make it okay to tolerate such behaviors? What is the responsibility of the HR department and how can it be enforced?
Is the Board of Directors bear any responsibility here? What is their role and how can it be enforced?
Do you believe the suggestions offered in the case would work? Why or why not?
What other companies/individuals in the news do you hear about having similar issues or sexual harassment (Ex: Harvey Wienstein)? Should there be stricter or different regulations to protect women or
Sharon Lawson’s question is how to measure the effectiveness of the Hillwood Medical Center. One of the several meanings of the word effectiveness is prepared for use or action. As chief
Hillwood, the institution, is an instrument of medical and nursing practice. It provides the means by which complex treatments and healing practices can be enacted, when no other setting will do.
Hillwood must remain financially solvent to be truly prepared to support patient care at a level that earns the respect of those who make the choice of hospitals for care that Hillwood is qualified
The malpractice suit against a doctor who had been “sheltered” in the clinical sub-culture presents the possibility of a missing value. They do not seem to see why they must care for the
Here is a suggested quick-to-use device for your learners to picture Sharon Lawson’s quandary called The Political Cartoon.a. Clip several political cartoons from the editorial pages of your
All this acquiring that constantly changes the shape and substance of FedEx has led to growth. Customers are the source of this growth. What if the integration that gives customers access to a
Boundaries. Chains of command. Who is allowed to speak to whom? Mickey Dexler broke boundaries, chains, and lines of reporting and J. Crew started to thrive again. Hierarchies, roles, and formal
Mickey Dexler, like many CEO’s, could learn how his company is performing from written reports and by talking with an inner circle of fellow executives. In fact, he can still learn much from these
If you were to search the Web for information about yourself, as might a recruiter, what do you think would turn up? Or, do you think they have more sophisticated search tools and services that would
On March 27, 1977, two Boeing 747 passenger jets collided on the runway at Los Rodeos Airport in the Canary Islands. One of the planes, piloted by a seasoned veteran of KLM Royal Dutch Airlines, had
Which approaches to interpersonal communication are likely to be most useful at Trader Joe’s?
Much has been said about the message and how it is communicated. With the increasing global economy, not only is it what is said but how it is said as well. The digital supplement below
The term “higher ups” leaps out from this account of J. Crew’s turnaround. Surveyed associates complain about a lack of face to face contact and not being asked their opinion. Here is Mickey
Trader Joe’s shares a great deal of information with its associates. Would this degree of transparency work well in other organizations? Why or why not?
Speaking of being face to face with Mickey Dexler, one who is the other face is experiencing something of the gamut of emotions that it is said he exhibits as he moves from conversation to
Identifying and proposing how to lower communication barriers in your institution is a particular learning strength of this team exercise. Learners may draw upon their first-hand knowledge of how
Look at the Tee Shirt Tables: Here is a suggested role-playing exercise to engage learners in addressing the preceding question. How does Mickey’s unorthodox CEO communicating style translate into
On one side of your whiteboard draw a table customarily found in retail clothing stores upon which tee shirts are stacked in neat piles by color and size. Draw another that looks much like the first
Split the class into two teams, one for each business. Tell them that their membership is a representative cross-section of all who work at business. Have them select one person in their group to be
Set the scene. The CEO of the losing company points to the table of shirts and says to only her or his one direct report, “Tee shirt sales are down again this week. Our competitive intelligence
The J. Crew side is just going about business at the store whose table is depicted on the board when Mickey Dexler himself walks in along with a group from his headquarters and a manger from another
Hopefully, the losing side will soon have one or all of their members (except the CEO) go and visit a J. Crew store that happens to be the one where Mickey and the others are having a happy
Let the role-players stage this give and take (in itself a way to practice spontaneous practice) with the understanding that, indeed, Mickey welcomes the inquisitors and asks his people to tell them
Call for the visiting group to return to their side of the room and debrief what they learned. Their task is to tell their go-between what to tell their CEO can be done to sell more tee shirts
Have the whole class convene to listen to the losing CEO respond to what his “people” tell his “person” to tell him.
Discuss the two CEO communication styles in light of the results on each table. Ask them if it is plausible that the more distant associates who stock and sell from that table feel they are from the
What is cited as the chief cause of errors within an operating room? Are these causes common at other organizations/departments?
What can be done to combat communication problems in operating rooms? Are these strategies applicable universally? Explain.
According to Steve Harden, a former airline pilot who now works as a safety consultant, what advice can be given specifically to surgeons using his experiences with flight crews?
What individual and organizational barriers are evident in such operating room errors?
Now we have an “electronic image” that can harm or help our chances to be hired. Are you surprised by the findings reported in this Managerial Advice? Why? Why not?
Accepting the claim that we each do have an electronic image, how and why shall we manage it? Or, is it unmanageable?
Private life. Is this a myth now that technology can search out nearly every trace of what can be found via the Web? If so, whose life is it?
Relatively large percentages of acts of cheating and lying on job applications and in interviews were found by CareerBuilder. Knowing they are now more likely to be found out, will people be more

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