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business
organizational behavior

Questions and Answers of Organizational Behavior

The proof is in the pudding is an old saying that comes to mind, considering and comparing the effectiveness of the two presidents. Effort that each put into their respective universities as
Both Frances Workman and Al Thomas inherited schools in downward performance spirals and reversed this trend. Frances read the situation as requiring energies directed mainly at external
Learners are asked to describe the leadership style of both, based on the information provided. Clearly, neither was an avoidant leader, although information about damages left in the wake may be
It is asked, “What could each president have done to be more effective?” On the face of it, Frances could have devoted more of her time and personal attention to the internal campus community,
Frances Workman’s charisma is reflected in her proven ability to win over many public constituencies to her vision of a revitalized Willard University. Al Thomas is not nearly as popular, seen as
Here is another way to engage learners in drawing lessons from this case: a. “Mirror Image Fate.” What if Frances Workman had been hired to be president of Eastern University and Al Thomas,
Students will most likely come to the same conclusion that Javier has, namely that the worldwide product structure seems to make the most sense. Discuss with your class how they came to this
What are some competitive issues that might lead a company to take a partnership approach to e-business rather than setting up an in-house Internet division? What are the advantages and disadvantages
When you are faced with choosing between several valid options, how do you typically make your decision? How do you think managers typically choose between several options? What are the similarities
How would you make a decision to select a building site for a new waste treatment plant in the Philippines? Where would you start with this complex decision, and what steps would you take? Explain
What is negotiation?
Identify nine power or influence tactics and their contingencies.
Are specific types of work or situations more likely to benefit from the presence of “battle-tested” leaders? List a few examples.In 2008, facing a serious shortage of leadership-ready
Do charismatic and transformational leadership generalize across cultures?
1. After realizing what he had done, how should Cochran have responded to this situation?2. After the incident, Mayes says of Cochran: “His name soon became synonymous with ’idiotic behavior’
1. Do you know for certain that you would have refused to agree to the unethical behavior in the experiment?2. Do you think the team nature of the decision makes it more likely or less likely that
1. Think about a time when you’ve been in a group that had to make a collective decision that didn’t turn out well. Can you identify any specific decision-making errors the team made?2. In the
In your experience, do younger individuals differ from older individuals in their plans to remain with one employer for a long time? Do you think these differences, if you believe they exist, are due
Have you ever worked where emotions were used as part of a management style? Describe the advantages and disadvantages of this approach in your experience.As this chapter has shown, emotions are an
1. Do you think happiness coaches are effective? How might you assess their effectiveness?2. Would you welcome happiness training in your workplace? Why or why not?3. Some argue that happiness
Some contend that job crafting sounds good in principle but is not necessarily available to everyone. What types of jobs are probably not amenable to job crafting activities?Consider for a moment a
Think about how you might reorient yourself to your own job. Are the principles of job crafting described above relevant to your work? Why or why not?Consider for a moment a midlevel manager at a
1. If you had reason to believe someone was lying about an absence from work, do you think it would appropriate to investigate?2. If excessive absenteeism is a real problem in an organization, are
When was the last time you changed a specific behavior (e.g., began to exercise, went on a diet, studied a new subject)? How successful were you in achieving and sustaining the change? Explain.
How do you cope with cognitive dissonance after making a decision? Are you successful? By what criteria?
Risk is an inevitable part of decision making. Thinking back to an important career-related decision you made recently, how much risk was involved in the decision? How did you go about weighing the
Think of a time when you were trying to communicate with someone from another culture who did not speak your native language well. What steps did you take to understand this person? What was the most
Think back to the discussion of the The Wheel Net and The All-Channel Net. Which communication approach is better at solving complex problems? Why?
Think about a previous job you have held. Which, if any, were the sources of your power? Did you attempt to increase your power? If so, how?
Think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which of the following negotiation tactics were used by you and/or the other
People handle conflict in different ways. Assume you are a team leader and two of your team members (who report to you) are trying to negotiate who will take the major share of the work on a new
When was the last time you changed a specific behavior (e.g., began to exercise, went on a diet, studied a new subject)? How successful were you in achieving and sustaining the change? Why?
1. Faced with the increased costs delivering both DVD by mail and for streaming online content it is clear that Netflix had to take some action. Describe the decision making process you would have
How do you cope with cognitive dissonance after making a decision? Are you successful? By what criteria?
Risk is an inevitable part of decision making. Thinking back to an important career-related decision you made recently, how much risk was involved in the decision? How did you go about weighing the
Think of a time when you were trying to communicate with someone from another culture who did not speak your native language well. What steps did you take to understand this person? What was the most
Think back to the discussion of the The Wheel Net and The All-Channel Net. Which communication approach is better at solving complex problems? Why?
What steps can you take to become a more active listener? Why will better listening make you a better communicator?
In your experience, which of the barriers to effective communication discussed in the chapter is responsible for the most communication problems? Which barrier is the hardest to correct? Barriers
Can you think of a communication transaction you have been a part of when an encoding or decoding error was made? Why did it happen, and what could have been done to avoid it?
When was the last time you engaged in impression management? Was it effective? Why or why not? How might you use impression management to get a promotion? To receive a better grade in a course?
A number of frequently used influence tactics were discussed in the text. Have many have you witnessed being played in organizations of which you are a member? What other tactics have you seen used?
Think about a previous job you have held. Which, if any, were the sources of your power? Did you attempt to increase your power? If so, how?
Think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which of the following negotiation tactics were used by you and/or the other
People handle conflict in different ways. Assume you are a team leader and two of your team members (who report to you) are trying to negotiate who will take the major share of the work on a new
Describe a situation in which you were part of a formal work group (while working in a job or as a student) and one of the members of the group did not contribute much work to the group effort or
Describe an instance when you were experiencing "acute stress" at work. What was the cause of the stress and how did you manage it?
As a manager, why would you be interested in learning how to deal with misbehavior?
When an employee is frustrated with a supervisor or colleague, do you think it is acceptable for this employee to "vent" his/her frustrations on a social media site like Facebook?
What are the most important extrinsic rewards you receive from a job you currently hold (or held in the past)?
Describe the most meaningful job that you have ever had. Why was it meaningful? Do you agree with that part of job characteristics theory that posits that meaningful jobs tend to be more motivational?
Think back to the last time you felt unfairly treated at work or at school. Which of the four components of organizational justice, distributive, procedural, interpersonal, or informational, best
Assume you are a global manager responsible for an international subsidiary that has employees from many parts of the world China, India, Morocco, Brazil, and Spain. How will you go about learning
Of the three components of motivation direction, intensity, and persistence which do you believe is the most challenging to maintain when it comes to keeping yourself motivated at work or in school?
Which impression management tactics, if any, have you used while interviewing for jobs? In what way did these tactics influence the interviewer?
When a normally high performing employee makes a mistake or has a bad day, why should his/her manager not commit a fundamental attribution error when trying to understand the cause of the
In what ways does “information overload” (e.g., text messages, e-mails, search engine results, etc.) in today’s modern work environment affect employees’ attention? Does this divided
Think back to a teacher, manager, or coach who believed in your ability and potential. To what degree did this Pygmalion effect impact your behavior and performance?
Have you ever had a “bad attitude” toward a situation, a certain course that you didn’t like, or an unattractive job assignment? How did that attitude affect your behavior (i.e. performance,
Describe an instance at work when you allowed a person’s attractiveness or physical appearance to influence how you interacted with that person.
Which checklist ingredients would you value most as an employee? Which would you value least? Do some suggestions seem debatable?
If you worked for Twitter in the Tenderloin, how involved would you want to be in its community outreach efforts? Why?
Do consumers deserve to know about the companies that make the products they buy? Would such knowledge affect your purchasing decisions? In what way?
What are some potential explanations for why job satisfaction levels are on the rise, even in the face of seemingly stagnant drivers?
Which theory in the article is more compelling—that organizations are getting better at messaging or that employees are lowering expectations?
If you had several job offers after graduating, to what degree would the level of challenge stressors in the different jobs influence your choice of which job to take? Why?
How would you assess your ability to handle stress (including work and personal life)? Given the information provided in chapter 5, what could you do to improve your effectiveness in this area?
Which of the outcomes in Table 6-2 are most appealing to you? Are you more attracted to extrinsic outcomes or intrinsic outcomes? Do you think that your preferences will change as you get older?
Which of the outcomes in Table 6-2 are most appealing to you? Are you more attracted to extrinsic outcomes or intrinsic outcomes? Do you think that your preferences will change as you get older?
Assume you were applying for a job at a company known for its corporate social responsibility. How important would that be to you when deciding whether to accept a job offer?
How sensitive to you think employees are to the sometimes controversial statements that might be made by their CEO’s? How important are CEO comments to an employee’s own sense of the
Is there a need for a rethinking of office design to better suit the preferences of introverted employees?
What combination of abilities is appropriate for the job of your dreams? Do you possess those abilities? If you fall short on any of these abilities, what could you do to improve?
Before reading this chapter, how did you define teamwork? How did this definition correspond to the definition outlined in this book?
Think of a team you worked in that performed poorly. Were any of the causes of the poor performance related to the forces that tend create process loss? If so, which force was most particularly
Which types of teamwork training would your student team benefit most from? What exactly would this training cover? What specific benefits would you expect? What would prevent a team from training
Think about the last serious conflict you had with a coworker or group member. How was that conflict resolved? Which approach did you take to resolve it?
Before reading this chapter, which statement did you feel was more accurate: “Leaders are born” or “Leaders are made”? How do you feel now, and why do you feel that way?
If you had to describe the culture of your university, what would it be like? What observable artifacts are present to be perceived by students? Are there any underlying assumptions that guide your
Do you think increasing age diversity will create new challenges for managers? What types of challenges do you expect will be most profound?Over the past century, the average age of the workforce has
1. What are some of the things managers can learn by walking around and having daily contact with line employees that they might not be able to learn from looking at data and reports? 2. As an
1.Management consulting firms did very well on a per-employee basis, partly because they are mostly comprised of managers (as opposed to blue-collar or entry-level workers). How big a factor do you
What are the dangers of an approach that encourages creative deviance?One of the major functions of an organizational hierarchy is to increase standardization and control for top managers. Using the
1. What do Kleinfeld’s efforts at Siemens tell you about the difficulties of restructuring organizations?2. Why do you think Löscher’s restructuring decisions have generated less controversy
How does national culture affect how organizational culture is transported to a different country?
Schultz’s change initiative might succeed at another company that values customization and high levels of customer service, but how would it need to differ at a firm that emphasizes speed and
Do you think you will ever have an extreme job? Are you sure? Explain. Why do you think the number of extreme jobs has risen? Do you think organizations should encourage extreme jobs,
Which team processes do you believe are most important to the crew of astronauts traveling to Mars? Why? Are there specific team processes you feel are relatively unimportant? Explain.
In general, do you think potential customers are aware of the broader reputational issues faced by the companies who make their products and services? How sensitive are you to such issues?
Why Consider Best Buy’s Results Only Work Environment. What are the major strengths of this program in regards to the management of employee stress? Are there weaknesses of the program in this
What other steps could the IRS take to manage the stress of its employees? How might leaders help employees deal with uncertainty in the organization moving forward?
How did the reorganization of the IRS influence employee stress? What changes could the organization make to address this unintended consequence of the reorganization?
Identify the different types of stressors experienced by IRS employees. Describe how the different stressors are likely to influence employee well-being, commitment, and job performance. How might
If you managed people in an organization in which there were lots of hindrance stressors, what actions would you take to help ensure that your employees coped with the stressors using a
Think of a situation in which you negotiated an agreement. Which approach did you take? Was it the appropriate one? How might have the negotiation process gone more smoothly?
Discuss how team training could be used to build effective processes for the crew traveling to Mars?
Describe additional types of information that could be collected by the psychologists to help crews better understand their interactions and how they influence crew effectiveness.
Think of a team you worked in that performed exceptionally well. What type of taskwork process did the team engage in? Which teamwork processes did the team seem to depend on most to produce the
If you worked in a company that valued and required privacy, would it affect your job satisfaction? What about your life satisfaction?
In what ways might being privately held benefit the job satisfaction of employees? In what ways might being publicly traded benefit satisfaction?

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