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organizational behavior
Organizational Behavior In Health Care 4th Edition Nancy Borkowski, Katherine A. Meese - Solutions
Explain the definition of conflict.
Describe the four basic types of conflict.
Discuss the five levels of conflict.
Describe the three major negotiation models.
Prior to its reorganization, Cisco Systems had a reputation for having a kind of “cowboy culture” in which people with the most aggressive and strong personalities pushed and shoved to try to gain John Chambers’s approval. Those who controlled the most resources had the most power, and they
Creative Cards, Inc., is a small but growing company, started 10 years ago by Angela Naom, a graphic designer. The company has added many employees over the years but without a master plan. Now Angela wants to reorganize the company. The current structure of Creative Cards, Inc., is shown in the
Create a new organizational design that you think would help the company operate more efficiently and effectively.
Class discussion, whether in groups or as a class, should center on how Creative Cards could best manage such a significant restructuring.
One of the Mayo Clinic’s continual struggles is to make sure that the people it hires fit into its organization’s culture and match its values.89 One high-level administrator estimates that the Mayo Clinic hits that target approximately 80 percent of the time. The Mayo Clinic’s voluntary
Using the table below, consider the observable artifacts that transmit the organizational culture of your university. Symbols Think about the logo and images associated with your university. What message do they convey about the university's culture? Physical Structures Think about the most visible
Consider the sorts of values listed in Table 16-3. If you consider the symbols, physical structures, language, stories, rituals, and ceremonies identified in Step 1, what core values seem to summarize your university’s culture? Using a transparency, laptop, or chalkboard, list the one value that
Class discussion (whether in groups or as a class) should center on the following topics: Do you like how your university’s culture is viewed, as represented in the group presentations? Why or why not? If you wanted to change the university’s culture to represent other sorts of values, what
Explain the findings of Lewin’s behavioral studies on leadership styles and behaviors.
Discuss the contributions and the weaknesses of trait theory.
Explain the difference between the University of Michigan studies and the Ohio State studies.
Describe Fielder’s Contingency Model. What is the impact of his assumption that leadership style is fixed?
Identify the similarities and differences between transactional and transformational leadership. Discuss the appropriateness of each style depending on situational factors.
Discuss what is meant by the term “power.”
Explain the difference between potential and kinetic power.
Describe the different sources of power.
Explain what is meant by a manager’s power base and the ways in which managers develop it.
Describe organizational politics and the resulting political behaviors.
David, who was just promoted to manage a small medical transcription department, has inherited a problem. His predecessor recently completed the staff’s annual performance evaluations, and it is now time to distribute annual raises based, in large part, on these evaluations. Of the seven
We probably all know the feeling: something bad happens at work, and there are a few choices for dealing with it. You can go “by the book” and potentially suffer some unpleasant consequences, or you can bend the rules just a bit to make the whole thing go away. For example, suppose you miss a
Differentiate between optimistic, pessimistic, and hostile attribution styles.
Just before quitting time, Joe, the hospital’s health information department manager, watched his three new trainees struggling with the complicated electronic medical records software they had to learn to use to do their jobs. Across the room, Betty, who was an expert with the software, was
Scott is a licensed physical therapist who works for a national rehabilitation company. The rehabilitation facility in which Scott works is located in an urban Southwest city. He has worked at this facility for 4 years and, up until recently, was satisfied with his working environment and the
Imagine that a space alien descended down to Earth and actually uttered the famous line, “Take me to your leader!” Having read a bit about leadership, your group knows that leaders come in a number of shapes and sizes. Instead of showing the alien just one leader, your group decides it might be
Individually, jot down some thoughts that highlight for the alien what is truly distinctive about “leadership” for this type of leader. For example, if you were showing the alien a coach, you might call attention to how coaches cannot control the game itself very much but instead must make
Share the thoughts you’ve jotted down in your groups, going from member to member, with each person describing what “leadership” means for the given types of leaders.
Once all these thoughts about the various types of leaders have been shared, think about whether there are certain traits, styles, or behaviors that are universal across all the types. For example, maybe all of the types have some kind of organizing quality to them (e.g., leaders need to be
Now consider the situational challenges faced by the types of leaders you discussed, including challenges rooted in the task, their followers, or the surrounding work context. For example, the fact that the coach has little direct impact on the game is a situational challenge. Do other leader types
Elect a group member to write the group’s four universals and four challenges on the board.
Class discussion (whether in groups or as a class) should center on whether the theories described in the chapter discuss some of the leadership universals identified by the groups. Are there theories that also include some of the situational challenges uncovered? Which leadership theory seems best
Describe the communication process in a student team of which you’ve been a member. Were there examples of “noise” that detracted from the team members’ability to communicate with one another? What was the primary mode of communication among members? Did this mode of communication possess
To improve its competitive position, United Airlines sought to reduce the amount of time its planes stay on the ground between flights. As one United Airlines senior executive stated, “Our airplanes don’t earn money while they’re sitting on the ground. . . . They need to be in the air. So if
Working individually, read the following scenario:You have gone on a Boundary Waters canoe trip with five friends to upper Minnesota and southern Ontario in the Quetico Provincial Park. Your group has been traveling Saganagons Lake to Kawnipi Lake, following through Canyon Falls and Kennebas Falls
Working individually, consider how important each of the items in the table would be to you in this situation. Begin with the most important item, giving it a rank of“1,” and wind up with the least important item, giving it a rank of “14.” Put your rankings in Column B.
In your groups, come to a consensus about the ranking of the items. Put those consensus rankings in Column C. Group members should not merely vote or average rankings together. Instead, try to get everyone to more or less agree on the rankings. When someone disagrees, try to listen carefully. When
The instructor will post the correct answers and provide the reasons for those rankings, according to two experts (Jeff Stemmerman and Ken Gieske of REI Outfitters, both of whom act as guides for many canoe trips in the Boundary Waters region).Put those expert rankings in Column D. At this point,
The instructor will create a table similar to the one that follows in an Excel file in the classroom or on the chalkboard. All groups should provide the instructor with theirAverage Member Score (the average of all of the Individual Scores for the group), the Group Score, their Best Member Score
Fill in a “Yes” for the Process Gain row if the Group Score was lower than the Average Member Score. This score would reflect a circumstance in which the groupdiscussion actually resulted in more accurate decisions—when “the whole” seemed to be more effective than “the sum of its
Class discussion (whether in groups or as a class) should center on the following questions: Did most groups tend to achieve process gain in terms of group scores that were better than the average individual scores? Were the group scores usually better than the best member’s score? Why not; where
Having Oprah Winfrey as the owner and a cornerstone of a company confers many advantages. However, it’s not without its drawbacks. As an organization whose entire existence relies on one person with extreme amounts of power and influence based on referent power, what if that power starts to fade?
During this exercise, your objective is to get other people in the class to give you their points. If you get more than 50 percent of the total number of points distributed to the whole class, you’ll win. Each person in the class has a different number of points, as shown in the class list. You
Class discussion (whether in groups or as a class) should focus on the following questions:• What kinds of social influence attempts did you make during this exercise?• How successful were you at influencing others to go along with you?• What kinds of influence did others use on you?• What
In 2009, Ford was the lone member of the Big 3 U.S. automakers not to take a handout from the U.S. government to sustain its operations during the financial crisis. There were a number of reasons for this choice, but one of the main ones was Alan Mulally’s great desire to differentiate Ford from
Jane Smith is a 21-year-old single mother of two children, ages 3 and 4 years. She lives in a small apartment and depends on her mother to help care for her family. Jane is saving money to send her children to preschool in the fall. The preschool is located across the street from her mother’s
Katie was disgusted with the situation she was in at work. She was seriously thinking about applying for the open RN position in the hospital’s ambulatory surgery center just to get away from Beth. Katie has been employed at Good Point Hospital for 10 years. She started in the housekeeping
Just before quitting time, Joe, the hospital’s health information department manager, watched his three new trainees struggling with the complicated electronic medical records software they had to learn to use to do their jobs. Across the room, Betty, who was an expert with the software, was
Alice has been a business/finance trainer for MGM Healthcare Consulting Group’s clients for 3 years.Until recently, she enjoyed her job responsibilities and coworkers, and although she would like to earn more money, she believes that her salary is fair compensation for her duties, experience, and
Employees in the purchasing department of a large hospital were suffering from lack of motivation. On the day shift, there had always been a few employees who were less productive than others. The other employees would have to pick up the slack to ensure that all supplies for the hospital were
A hospital, located within a highly competitive market, is concerned over a decline in its performance on national quality indicators. Although many members of the medical staff are cooperative and compliant with the required documentation, a group of physicians don’t seem to understand the
Sarah Goodman, senior manager of network development for the Holy Managed Care Company, has just returned from a lunch meeting with the adviser for the MHSA (Master’s of Health Services Administration)program at State University, and now she is back on the job attending more meetings. At 1:30
Roger Harris is the founder and managing partner of a large health management consulting firm that specializes in strategic planning for hospitals. The firm has six partners, including Roger, and 20 professional staff members (all with graduate degrees in health administration). The staff, which is
Discuss the various components of Expectancy Theory.
Discuss the two components of Equity Theory.
Discuss the significance of the Satisfaction–Performance Theory.
Explain how the Satisfaction–Performance Theory relates to Expectancy Theory and Equity Theory.
Discuss the three components of the Goal-Setting Theory.
Explain management’s responsibilities under the Goal-Setting Theory.
Explain why we include Reinforcement Theory in motivation discussions.
Discuss the various reinforcement schedules and why their timing and frequency are important.
Logitech’s success in bringing a large number of innovative products to market can be attributed to the type of teams they use to accomplish product development and manufacturing.The teams consist of members who are specialized in a given functional area and who are geographically dispersed
Your professor will supply you with the materials you need to create your final product (as many paper airplanes as you can fold to quality standards in three 5-minute rounds). Instructions for folding the paper airplanes and judging their quality are provided below. Before you start work on your
Your group is the complete workforce for the Paper Plane Corporation. Established in 1943, Paper Plane has led the market in paper plane production. Presently under new management, the company is contracting to make aircraft for the U.S.Air Force. You must determine the most efficient method for
In the first round of airplane manufacturing process, the Air Force has asked you to focus on individuality. Each Paper Plane worker should manufacture his or her own planes from start to finish. When each plane is finished, it should be put in a central location for quality inspection. When time
In the second round of manufacturing, the Air Force has asked you to give each worker a specific job. In other words, the manufacturing process will take place in an assembly-line fashion. When planes come off the assembly line, they will be given directly to the quality control manager for
In the final round of manufacturing, the Air Force has asked your team to devise a manufacturing process that will maximize both efficiency and effectiveness. You may do whatever you like in terms of creating paper airplanes. You will have the same amount of time that you did in the two previous
Class discussion (whether in groups or as a class) should center on the following questions:a. Did pooled interdependence (Round 1) or sequential interdependence (Round 2)work better for your group in terms of the number of planes made correctly? Why do you think you got the result you did?b. How
James Warick, director of physical plant at Southern Hospital, emailed Diane Curtis, director of nursing, informing her of a water leak in Operating Room 1, which would need to be shut down for repairs early the next morning. Curtis forwarded the message to Joanne Messing, the operating room nurse
Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryan arrived and found Jenny crying in the
Sara Lang, a charge nurse at Sunny Nursing Home, has worked under the same president, Lisa Davis, for 5 years. In fact, the two have become good friends. They frequently socialize after hours. Rick Walters, director of nursing, is a capable person who has been working there for 3 years. Four nurses
Sally Reeds, a medical secretary for the department of neurology at Western Heights Hospital in Colorado, checked her phone last night and found a post on Facebook from her friend and coworker Justin Zeels, a social worker in the same hospital. Justin wrote that Dr. Sites, medical director of
What are the various components of the communication process?
What are the three forms and four levels of feedback?
What is the Johari Window? How is it used in communication?
What is verbal communication? Give an example.
What are the different types of nonverbal communication?
What are the appropriate uses of verbal and nonverbal communication channels?
What are the two types of barriers to effective communication?
What methods are available to overcome these barriers?
What are the elements of effective communication?
What are the five components of a strategic communication plan?
What are the different forms of intra organizational flows of communication?
What are the various networks available for formal and informal communication?
Why is cross-cultural communication important to today’s health services organizations?
Cindy has been employed by Memorial Health System for the past 25 years, working her way up the organization’s hierarchy. She started working for the organization as a medical coder after obtaining her bachelor’s degree. After 10 years, Cindy returned to school to earn a master’s degree in
Jennifer Smith, RN, has worked at St. Joe’s Medical Center for the past 5 years as an operating room nurse.She enjoys her work and the interaction it provides with patients, physicians, and especially her coworkers. In fact, she has developed strong friendships with many of her coworkers. They
Robin Williams sat at her desk, going through her mail, and asked herself the same question she had asked herself a hundred times before: “Why don’t I just quit?” Robin thought, “I don’t need this job.I have enough money in my savings account to last a year, and with my degree and
When Karen Lewis was promoted to office manager for Dr. Green’s orthopedic practice, she was thrilled.She had worked for Dr. Green for almost 6 years and considered the office her home away from home and her coworkers as her extended family. Karen was the office organizer for picnics, Friday
Sarah Goodman, senior manager of network development for Holy Managed Care Company, looked over her calendar for the day and sighed deeply. It seemed as if there would be no time at all to work on the project she’d been putting off for most of the week. Circumstances seemed to be such that she
Jane Couch is the director of nursing for a 400-bed nonprofit hospital in the Southwest. Susan Smith joined the hospital as a staff nurse 3 years ago after relocating from the Northeast. She is 30 years old and has been a staff nurse since graduating from a 2-year college nursing program 10 years
Although cash bonuses can improve physician executive job performance, money isn’t too helpful when it comes to improving job satisfaction, a recent survey found.According to the survey of physician executives, personal growth, personal development, life/work balance, effective communications,
A small group of nurses at a large community hospital were unhappy about their work environment and met daily during lunch to discuss the situation. A recent change in the hospital’s senior management was causing a high level of uncertainty and anxiety among the nursing staff. The nurses felt
Define motivation.
Connect the five tiers of Maslow’s Hierarchy of Needs to the workplace.
Discuss how Alderfer’s ERG Theory satisfied the criticisms of Maslow’s Hierarchy of Needs.
Explain Herzberg’s Two-Factor Theory as it relates to job design.
Explain the various components of Hackman and Oldham’s Job Characteristics Model.
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