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business
organizational behavior

Questions and Answers of Organizational Behavior

Volunteering has the potential to inject different kinds of job tasks to an employee’s regular employment duties. When companies encourage volunteering, do you think volunteers wind up having
The manager of a consumer products firm said, “We use the brand manager position to train future executives.” Why do you think the brand manager position is considered a good training ground?
This case illustrates a company whose environment is becoming dynamic and chaotic while it tries to maintain internal stability and order. This presents you with an excellent opportunity to have the
What is the difference between a goal and a strategy as defined in the text? Identify both a goal and a strategy for a campus or community organization with which you are involved.
How might a company’s goals for employee development be related to its goals for innovation and change? To goals for productivity? Can you discuss ways these types of goals might conflict in an
What are the primary differences between an organization designed for efficient performance and one designed for learning and change? Which type of organization do you think would be easier to
Based on what you know about the following organizations, how would you categorize them according to Mintzberg’s Five Organizational Types (Exhibit 1.7): General Electric? Facebook? Toyota Motor
If class time allows, it is interesting for students to answer questions following the first part before reading further, and then to answer questions following the second part before reading
What types of organizational activities do you think are most likely to be outsourced? What types are least likely?
What types of organizational activities do you think are most likely to be outsourced? What types are least likely?
1. Briefly describe whether events in this case support or refute the resource dependence, collaborative network, population ecology, and institutional perspectives. Why or why not?2. Do you
Name some of the elements that contribute to greater complexity for international organizations. How do organizations address this complexity? Do you think these elements apply to an online company
How do flexible manufacturing and lean manufacturing differ from other manufacturing technologies? Why are these new approaches needed in today’s environment?
Mass customization of products has become a common approach in manufacturing organizations. Discuss ways in which mass customization can be applied to service firms as well.
In what primary ways does the design of service firms typically differ from that of product firms? Why?
Numerous large financial institutions, including Lehman Brothers and Merrill Lynch, experienced significant decline or dissolution in recent years. Which of the three causes of organizational decline
Can a strong bureaucratic culture also be an adaptive culture, as defined in the text and in Exhibit 10.5? Discuss.Exhibit 10.5 Nonadaptive Corporate Cultures Managers care mainly about themselves,
Review the stages of commitment to change illustrated in Exhibit 11.8 and the seven techniques for implementing change discussed at the end of the chapter. At which stage of change commitment would
How do the underlying values of organization development compare to the values underlying other types of change? Why do the values underlying OD make it particularly useful in shifting to an adaptive
1. Do you think Citibank’s consulting arrangement with Robert Joss was unethical? Or is it possible to justify the arrangement?2. Do you think the roles of CEO and chairperson of the board of
How does globalization affect organizational structure?
1. What does this story tell you about the effect of top management on organizational culture?2. How can you determine when a line has been crossed between a fun and informal culture, and one that is
1. In what ways were the cultures of Bank of America and MBNA incompatible?2. Why do you think their cultures appeared to mesh rather than clash?3. Do you think culture is important to the success of
Define initial selection, and identify the most useful method?
Define substantive selection and identify the most useful methods?
1. Do you think that only certain individuals are attracted to these types of jobs, or is it the characteristics of the jobs themselves that are satisfying?2. What characteristics of these jobs that
When an employee is frustrated with a supervisor or colleague, do you think it is acceptable for this employee to "vent" his/her frustrations on a social media site like Facebook?
1. Looking back at the section on “political influence tactics” in this chapter, which tactics did Facebook’s CEO Mark Zuckerberg use after he changed the original terms of use in 2009?
What is your opinion regarding whether ethics should be taught in business schools? Why or why not?
If you were creating a research and development team for an organization, what kinds of factors would you take into consideration in deciding the composition of the team? Would these factors be
As a manager, why would you be interested in learning how to deal with episodes of employee misbehavior?
1. Based on your view of the objectives of performance evaluation, evaluate the perspectives about performance appraisal presented by the managers.2. In your opinion, at what point does "fine-tuning"
1. Think of the initial impressions you formed of Foxconn as you read the case. To what degree did stereotyping influence your thoughts? How much did additional information about the firm change your
In what ways does “information overload” (e.g., text messages, e-mails, search engine results, etc.) in today’s modern work environment affect employees’ attention? Does this divided
1. Assume you are in charge of socializing the newly hired nurses at a local hospital. What steps would you take to ensure that they understand the hospital’s organizational culture? How would you
Employees are increasingly interested in jobs with flexible work schedules. What factors are driving this interest?
The core dimensions in the job characteristics model are: skill variety, task identity, task significance, autonomy, and feedback. Which dimension do you value most highly now, and why?
Job enrichment is realized through changes to job depth. What changes can managers make to existing jobs that will provide employees with greater opportunities to exercise discretion?
Are you an internal or an external? Would you rather have a boss who is an internal or an external? Why?
Do you believe diversity plays a significant role in an organization's culture? Why or why not?
Organizational culture is a difficult concept to grasp. How would you discribe the culture of an office or a manufacturing plant?
Describe some of the innovative management practices that managers like Tony Hsieh.
What are the key principles of scientific management?
What knowledge about human behavior in the workplace was discovered during the Hawthorne studies?
How would you determine whether a large public hospital in your city (community or region) is effective?
In today’s fast-paced, global, and technological environment, it is important for an organization of any size to be adaptive. How do firms like Facebook, Google, and Apple adapt?
What abilities will managers need in order to be successful in the 21st century? Which of these abilities do you have now? How do you plan to acquire the others?
The psychological contract between workers and employers specifies what each expects to give and receive from the other. What can you offer an employer, and what do you expect in return?
As a manager, what type of quality improvement results should you strive for to achieve success over both the short and long run?
What are five things that you, as a manager, can do to lead the way to higher levels of effectiveness?
1. How does REI leverage its social and environmental stewardship to attract and retain top employees?2. Explain how REI uses social media to communicate its organizational culture to employees,
How would you describe the culture of Nucor?Why is the type of executive pay practice at Nucor not found in many other companies?If innovative solutions to problems are needed at Nucor, how do you
Explain why organizational and individual change programs should be evaluated and why such an evaluation is so difficult to do.
How do employees resist change and what can managers to overcome resistance?
How would you go about designing a training program that would cause managers in a small firm to recognize the need to change the way they manage if their industry has been more competitive in recent
As a manager, what ethical dilemmas might you face when instructed to downsize your department by one-third in order to increase the organization’s long-run change of survival?
Explain why programs to bring about significant change often must use more than one form of intervention.
Why do some managers sometimes misdiagnose a problem or situation?
Newly formed organizational units, project teams, or task forces often have problems or characteristics that must be overcome if the groups are to perform effectively. What are they?
Discuss the 4-D framework used in conducting appreciative inquiry. How is it different from a traditional diagnosis approach used in organizational change?
As an organization, what must Fiat do to ensure its reentry into the U.S. market does not end in the same way as its previous entry did in the 1980’s?Fiat has reintroduced itself to the U.S.
What are some of the potential advantages of a matrix design?
Changes in organizational size affect structure. In what ways might growth (increasing size) affect an organization's structure? In what ways might consolidation (decreasing size) affect structure?
What cues might a manager have that suggest there is a problem with the design of an organization? Is changing an existing organization a different from designing a brand new structure? Explain.
What is the difference between organizational structure and design?
Can you think of a particular company or type of industry that tends toward a mechanistic design? What advantages and disadvantages could you see if that organization or industry were to adopt a more
Characterize the following organizations on the basis of their degree of formalization, centralization, and complexity: The university you are attending, the federal government, and a local branch of
What are some of the factors that may have important implications for structure and design decisions in multinational corporations?
What barriers are reduced or eliminated by adopting a boundary less organization?
"The more authority that is delegated to non-managers, the less authority managers have." Is this necessarily a true statement? Explain.
Why would a virtual organizational design be popular in the movie industry?
What would business organizations such as Kraft Foods gain from observing Orpheus in action? Orpheus rotates the concertmaster among core-group members. What is the logic of rotating the
What substitutes for leadership exist for a student preparing to take a final examination in a course offered as part of a firm's educational fringe benefit program?
Is there a cause-and-effect relationship between leader behavior and follower performance? What is the nature or direction of the relationship? How strong is the relationship?
Is leadership more important in a large unit or a small unit? Explain.
It has been suggested that good leadership is knowing when to take charge and when to delegate. How consistent is this with various situational approaches discussed in this chapter?
Realistically how much control does a leader have over situational favorableness? How might a leader go about trying to improve favorableness? Does it really make sense for a leader to try to
Why are communication skills considered to be important in every explanation of leadership covered in this chapter?
How can “evil” individuals such as Adolf Hitler influence followers? Explain this in terms of charisma.
Organizations annually spend a great deal of money on leadership training. Is this a wise investment? Are there other, less costly ways of improving leadership effectiveness?
Over time, the many different approaches used to explain leadership have become increasingly involved and complex. Why do you think this has happened?
Is coaching a specific leadership approach or is it another form of mentoring? Explain.
"Decisions should be thought of as means rather than ends." Explain what this statement means and what affect it should have on decision making.
Bounded rationality appears to be a better explanation of how decision making actually occurs. What makes this better than a rational explanation of decision making?
Creativity requires nonconformity of thinking. Does that explain why so many organizational decisions are noncreative? Aside from the specific techniques discussed in the chapter, what can be done to
What role does personality play in decision making? Can you think of an example from your experience where the personality of a decision maker clearly influenced his or her decision?
Given all the corporate scandals ( e.g., Enron, Tyco) that have been in the news, how important a role should ethics play in decision-making? Should leaders and managers—and organizations—be
Increasingly today, decisions are made in a global context. Can you think of some techniques that might be employed to reduce the likelihood of difficulties when decision makers from different
Why is it important to establish priorities among different problems? Under what conditions might it be necessary to re-evaluate priorities?
What, in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or why not?Did nonverbal communications play a part in this case? Be specific
"Organizations should be less concerned with improving communication than with reducing the volume of information they disseminate to employees." Do you agree with this statement? Explain.
Can you think of reasons why some individuals might prefer one-way communications when they are the sender, and two-way when they are the receiver? Explain.
Discuss some of the advantages of using texting to reach customers as compared with the more traditional methods such as TV, radio, newspapers, magazines, or direct mail.
Due to the increase in spam and other nonessential e-mail message (e.g., jokes and chain letters) that employees receive, some claim that reading, processing, and responding to e-mail messages can
Why do you think that downward communication is much more prevalent in organizations than upward communication? How easy would it be to change this?
Looking back at the section on “political influence tactics” in this chapter, which tactics did facebook’s ceo mark zuckenberg use after he changed the original terms of use on february 4,
Which power would you prefer to develop for yourself: expert power or legitimate power? What are the advantages and disadvantages of each of these sources of power? Explain.
The use of power and politics often involve ethical issues. What are the criteria that may be used to determine the extent to which a manager's behavior is ethical? Are there ever legitimate
Political games are played at all organizational levels by both managers and non-managers. Identify the purposes for which these games are played.
How the illusion of power can be just as effective as actual power was clearly illustrated in the "obedience to authority" experiments of Milgram. Can you think of other examples where people have

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