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business
organizational behavior
Organizational Behavior 11th Edition Dr. Richard N. Osborn, Mary Uhl-Bien, Dr. James G. Hunt, John R. Schermerhorn - Solutions
Assume that a company has many older, mature workers. Rather than retrain them in new tech¬ nologies, the company wants to replace the older workers with younger ones. Should this be allowed?
Interview an adminis¬ trator in your college or university about possible changes in size (Will the college or university get bigger? smaller?) and technology (Is the college or university making a significant investment in information technology?). What effects does the administrator anticipate
For what types of individual behavior is it ethical for an organization to have formal rules and regulations? For what types of individual behavior is it unethical for an organization to have formal rules and regulations?
As an organization changes its structure over time, how much commitment should it show to employees who need to be retrained to fit into the new system? Or is it acceptable for the organization to hire new people to fit the new structure?
Explain the three levels of organizational culture. How can each level of culture be measured?
(communication question) Select an organization that you might like to work for. Learn as much as you can about that company’s culture, using library resources, online sources, contacts within the company, and as many creative means as you can. Prepare a brief presentation to the class
Are rites of degradation ethical?
Korean chaebols hire individuals to fit their cultures. To what extent might this practice be considered unethical in the United States?
Contact the human resources manager of a local business. Ask if he or she would take a few minutes to discuss some issues about resumes with you. Structure your discussion around the following questions:a. How often do your encounter “padded” resumes? What is the most common “padding” and
Select an individual in the field you want to work in, or in a company you might want to work for. Contact the indi¬ vidual and ask if you might take a minute of their time for some career advice. Ask them the following two questions, along with others you design yourself. First, how has the idea
You are leaving your current job to look for employment elsewhere. Should you tell your current employer? Is it ethical not to reveal your job search to your employer?
You are a manager, and one of your employees is an older worker about sixty years old. You have noticed that his performance is slipping, and other workers have been complaining about his errors. Is it ethical to discuss retirement with him? Under what circumstances is it ethical to pressure an
You are interviewing a job candidate who inquires about the career paths within your orga¬ nization. A natural next step from the job she is seeking would be middle management, but you know that your company is flattening its hierar¬ chy and that most middle-management jobs will be eliminated.
One of your employees has been a disruptive influence on the work group, yet he has decent performance. He wants to be promoted to a supervisory position, and two positions are avail¬ able: one in your department and one in another location. Your inclination is to nominate him for the position in
Contrast incremental, strategic, and transforma¬ tional change.
Review Challenge 18.1. What can you learn from this challenge about how individuals’ toler¬ ance for ambiguity can lead to resistance?
What organization development techniques are the easiest to implement? What techniques are the most difficult to implement? Why?
Find an article that describes an organization that has gone through change and managed it well. Develop an “Organizational Reality” feature of your own about the example you find using the for¬ mat in this book. Prepare a brief oral presenta¬ tion of your Organizational Reality for your
Think of a change you would like to make in your life. Using Figure 18.1 as a guide, prepare your own force field analysis for that change. How will you overcome the forces for the status quo? How will you make sure to “refreeze” following the change? Summarize your analysis in an action plan.
What constitutes abuse of a change agent’s power? How can organizations prevent this?
Explain what happens in each of the four stages of a group’s development. When does the group address interpersonal issues? Task issues? Author¬ ity issues?
Have you ever experienced peer pressure to act more in accordance with the behavioral norms of a group? Have you ever engaged in a little social loafing? Have you ever lost your head and been caught up in a group’s destructive actions?
Name a company that successfully uses teamwork and empowerment. What has that company done that makes it so successful at teamwork and empowerment? Has its team approach made a difference in its performance? How?
Name a person you think is a particularly good team member. What makes this person a good team member? Name a person who is a problem as a team member. What makes this person a problem?
Think about your current work environment. Does your work environment use quality circles or self-managed teams? What are the barriers to teamwork and empowerment in that environment? What elements of the environment enhance or encourage teamwork and empowerment? (If you do not work, discuss this
(communication question) Prepare a memo describing your observations about work teams and groups in your workplace or your university. Where have you observed teams or groups to be most effective? Why? What changes might be made at work or in the university to make teams more effective?
(communication question) Develop an oral presentation about what the most important norms of behavior should be in an academic community and workplace. Be specific. Discuss how these norms should be established and reinforced.
(communication question) Interview an employee or manager about what he or she believes con¬ tributes to cohesiveness in work groups and teams. Ask the person what the conclusions are based on. Be prepared to discuss what you have learned in class.
Assume that someone is engaged in social loafing in a group of which you are a member. What should you do? Is this person acting in an unethical manner?
Does a moral dilemma arise when an individual is expected to subordinate his or her individuality and autonomy to the will of the work group or work team? Suppose you are a member of a work group or work team that is getting ready to act in a way you believe is unethical or immoral. What should you
Assume that a very mature group decides that it is necessary to resort to threats to one of the members to keep the person in line with the group’s norms. Further assume that the behavior of the person in question is not endangering any¬ one inside or outside the group. Is the proposed group
Suppose an empowered employee makes a mistake at your place of work that damages some property but does not hurt anyone. Assuming the employee was empowered to act, should the employee be punished for the unfortunate consequences of the action? Would your answer differ depending on whether the
What are the organizational foundations of empowerment and teamwork? The individual foundations?
Think of a decision made by a group that you feel was an unethical one. What factors led to the un¬ ethical decision? Evaluate whether groupthink may have been a factor by examining the antecedents, symptoms, and consequences of groupthink.
How do cultural differences affect ethical decision making?
Whose responsibility is it to ensure that employees make ethical decisions?
Using the “ethics check,” evaluate the decision to launch the Challenger. How could a knowledge of ethical decision making have aided the individuals who made this decision?
Distinguish between personal and social power. What are the four power-oriented characteristics of the best managers?strategic contingencies powerlessness organizational politics political behavior empowerment.
Chapter 2 discussed power distance as a dimension of cultural differences. How would empowerment efforts be different in a country with high power distance?
(communication question) Think of a person you admire. Write a newspaper feature analyzing the person’s use of power in terms of the ideas presented in the chapter.
Which of French and Raven’s five types of power has the most potential for abuse? How can the abuse be prevented?
Under what circumstances is it ethical to manip¬ ulate people for the good of the organization?
Are moral memberships the only ethical organi¬ zational memberships? That is, can alienative and calculative memberships be ethical? Explain.
What are the most common forms of political behavior that you see in your work or school environment? Are they ethical or unethical? Explain.
Is it possible to have an organization where all power is equally shared, or is the unequal distrib ution of power a necessary evil in organizations? Explain.
Discuss transformational and charismatic leader¬ ship. Would you expect these styles of leadership to exist in all cultures? Differ across cultures?
Do you (or would you want to) work in an autocratic, democratic, or laissez-faire work environment? What might be the advantages of each work environment? The disadvantages?
Is your supervisor or professor someone who is high in concern for production? High in concern for people? What is his or her Leadership Grid style?
(communication question) Who is the leader you admire the most? Write a description of this per¬son including his or her characteristics and attributes that you admire. Note any aspects of this leader or his or her behavior that you find less than wholly admirable.
(communication question) Refresh yourself on the distinction between leaders (also called transformational leaders) and managers (also called transactional leaders) in the text. Then read about four contemporary business leaders. Pre¬ pare a brief summary of each and classify them as leaders or
If a follower disagrees with the supervisor’s directions, is the follower obligated to follow those directions anyway? Or is the follower obligated to be disobedient while adhering to a moral principle?
What should you do if your supervisor acts in an unethical or illegal manner? Talk with the super¬ visor? Immediately report the action to the company’s ethics committee?
Describe four theories of personality and explain what each contributes to our knowledge of per¬ sonality.
Describe the eight preferences of the Myers-Briggs Type Indicator. How does this instrument measure Carl Jung’s ideas?
What contributions can high self-monitors make
How can managers improve their perceptual in organizations? Low self-monitors? skills?
You have been asked to develop a training program for interviewers. An integral part of this training program focuses on helping interviewers develop better social perception skills. Write an outline for this section of the training program. Be sure to address barriers to social perception and ways
Suppose a manager makes a misattribution of an employee’s poor performance. What are the ethi¬ cal consequences of this?
Describe the ABC model of an attitude. How should each component be measured?
What should managers know about the persuasion process?
Is it possible to operate in a completely ethical manner and be successful in business when your competitors engage in unethical tactics?
How do Machiavellianism and locus of control affect an individual’s cognitive moral development?
Define the terms motivation, needs, and equity.
Assume you are leaving your current job to look for employment elsewhere. What will you look for that you do not have now? If you do not have a job, assume you will be looking for one soon. What are the most important factors that you will seek?
Do you believe you can do a better job of working or do a better job of studying than you are currently doing? Do you think you would get more pay and benefits or better grades if you did a better job? Do you care about the rewards (or grades) in your organization (or university)?
Is it ethical for you to pursue your own needs first at work? Are your needs in conflict with what is fair and equitable for others at work? Do you consider the thoughts and feelings of other people at work?
Suppose your company knew what employees wanted at work and was unwilling to spend the money to meet their needs. Do you think this would be unethical?
What are the purposes of conducting perfor¬ mance appraisals? Who should appraise perfor¬ mance? Why?
Develop an oral presentation about the most current management practices in employee rewards and performance management. Find out what at least four different companies are doing in this area. Be prepared to discuss their fit with the text materials.
Interview a manager or supervisor who is responsible for completing performance appraisals on people at work. Ask the manager which aspects of performance appraisal and the performance appraisal interview process are most difficult and how he or she manages these difficulties. Include the aspects
Define stress, distress, strain, and eustress.
How do gender, the Type A behavior pattern, personality hardiness, and self-reliance moderate the relationship between stress and strain?
What is primary prevention? Secondary prevention? Tertiary prevention? Describe major organizational stress prevention methods.
Write a memo describing the most challenging demands and/or stressors at your workplace (or university). Be specific in describing the details of these demands and/or stressors. How might you go about changing these demands and/or stressors?
Suppose a company knows that health risks are associated with the very high stress levels in one operation and decides it is willing to pay for employee health problems rather than lower the stress levels. Is this ethical on the company’s part? Should employees be informed of the risks?
Suppose a company prescribes certain healthy behaviors, such as regular exercise and the practice of relaxation, for all employees. Is it ethical for a company to influence these employee behaviors, or does this infringe on their individual rights?
Assume that personality hardiness, Type B behavior, and self-reliance are positive personal attributes, and assume further that individuals with these attributes will cope better with stress. Is it appropriate for organizations to use these attri¬ butes as hiring criteria? That is, can
Assume that a company finds that many employees have lower back problems associated with bending over work benches. In looking into the problem, the company finds that it can either raise the benches so that employees bend less or send all the employees to a lower back care class. Should the
Identify at least five new communication technologies.
What methods have you found most helpful in overcoming barriers to communication that are physical? That are status based? That are cultural? That are linguistic?
Identify a person at work or at the university who is difficult to talk to and arrange an interview in which you practice good reflective listening skills. Ask the per¬ son questions about a topic in which you think he or she is interested. Pay particular attention to being patient, calm, and
Suppose that you have heard informally that one of your best friends at work is going to be fired. Should you tell your friend or not?
If you believe that someone you are working with is lying about the work and deceiving your boss, but you do not have clear proof of it, what should you do?
Should you leave confidential messages on a voice mail system in someone’s office because you assume that only that person will listen to the voice mail? Can you be confident about the security of an electronic mail system?
Select one of the four challenges (globalization, diversity, technology, ethics) and write a brief position paper arguing for its importance to managers.
Suppose your company has the opportunity to in¬ stall a marvelous new technology, but it will mean that 20 percent of the jobs in the company will be lost. As a manager, would you adopt the new technology? How would you make the decision?
What is the most difficult ethical dilemma you have ever faced at work or school? Why? How was it resolved?
Some companies have a policy that employees should not become romantically involved with each other. Is this ethical? Is it ethical to have a policy about sexual orientation for an organization and its employees?
What are some of the concerns that a person with AIDS would have about his or her job? What are some of the fears that coworkers would have? How can a manager balance these two sets of concerns?
Suppose you are visiting Taiwan and attempting to do business there. You are given a gift by your Taiwanese host, who is your prospective client. Your interpreter explains that it is customary to exchange gifts before transacting business. You have no gift to offer. How would you handle the
Discuss the six focus organizations used in the book.
What is the biggest competitive challenge or change facing the businesses in your industry today? Will that be different in the next five years?
Which of the focus companies is your own company most like? Do you work for one of these focus companies? Which company would you most like to work for?
Suppose two people at work have a personal, informal relationship unrelated to the formal structure. Further assume their relationship could affect ple in the formal structure. As an aware employee, should you tell the people who are unaware of it and may be affected by the relationship?
Which disciplines are important in understand- ing moral and ethical issues for organizations and management?
Suppose you would be able to beat the competi- tion if you presented a prospective customer with negative information about the competition's quality program. Should you provide the infor- mation? Further assume that the information relates to safety. Would that make a difference in whether you
What are the most sensitive ethical issues in your business, industry, or organization today?
Identify six disciplines relevant to the development of organizational behavior. How does each contribute?
Briefly describe the elements of the formal and the informal organization. Give examples of each.
Why are strategy and organizational learning important?
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