Understanding And Managing Organizational Behavior 6th International Edition Jennifer M. George, Gareth R. Jones - Solutions

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Explain your experience of having team members evaluate your performance. If you have no experience in this area, how do you think you would respond to team members giving and receiving feedback that influences grades?
The ability of managers and other organizational members to create, maintain, and lead teams is essential to maximizing the performance of an organization in the rapidly changing environment most organizations face today. According to Patrick M.Lencioni, author of The Five Dysfunctions of a Team,
Without giving specifc examples, how often have you sent an impulsive message that you regretted later?
How frequently do you check your email or texts? Do you do so at work or in class?
Do you think this has a negative in influence on your job or the classroom?
Think of a time when you experienced “collective decoding”— that is, when your own understanding of a message was enhanced because you were interpreting it with others. Was the sender of the message part of the process of decoding it? Do you think the message you understood after this process
What was your first impression of the class you are currently in? Did it change as the course developed?
What are the basic assumptions or core values demonstrated by the instructor? Are they different from the class members?
How does the culture of this class contribute to your performance and/or learning?
Do you have any suggestions for how to improve the culture of this class? Be specific. Your instructor may want to know.
The less visible elements of organizational culture include its shared assumptions and values. Describe how members become aware of these. Do you think these invisible aspects are managed deliberately, or do they just “happen”? How can they be managed, and how can members contribute to
If you treat others with dignity, will that change the amount of power you have? If so, how? Do you think any change in power would depend, in part, on your position in the organizational hierarchy? What effect will treating others with dignity have on organizational culture? Explain.
Consider companies like Ultimate Software and HubSpot featured in this chapter. Should employees be trusted to use the company’s expense account to take people out for lunch without getting prior approval, or get unlimited paid time off to relax and recharge? Identify the risks and benefits from
An increasing number of companies are adding the position of a Chief Sustainability Officer (CSO) to their organizational structure. Organizations that indicate that sustainability contributes to their profitability are about three times more likely to have a CSO. The structures of these
What sort of organizational type best describes the management of Disney theme parks as profiled in the opening case? Do you think there is a better way to manage a “smile factory”? Explain.
The basic typologies presented in this chapter have proven helpful to both scholars and practitioners, and yet they are also acknowledged to be an over-simplification of reality. Can you think of organizations that don’t fit into one of the four organizational types described in this chapter? Why
When it comes to designing courses and assigning grades, many students have grown accustomed to, and have developed a preference for, a mechanistic structure. For example, students want to know ahead of time what percentage they need to earn on exams and assignments to earn a particular letter
Why do you think asking janitorial staff to state their dreams is motivational?
What is a motivation theory that seems to explain the reduction in turnover and improved productivity of JANCOA employees?
Do you think the Dream Manager program would work at other organizations? Why or why not?
Maslow’s hierarchy of needs theory is a well-known theory. What about it do you think fits with your motivational experiences? What does not?
Goal setting is a well-established means to improve performance. What is your experience with goal setting? When did it work or not work well?
Many organizational leaders have been accused of abusing power in organizations. How can you make use of power without abusing it?
This activity is an adaptation of an activity used in early research on the need for achievement. You can do this activity as a class or pick a handful of participants. The activity involves trying to maximize the participants’ points in a series of five tosses. The original activity involved
Consider a start-up you are familiar with, or one you would like to pursue. Identify its key “make or buy” decisions. Use the four-step decision-making process to describe how you would make that decision.
How is the four-step decision-making process different in start-up versus ongoing organizations? For example, compare decision-making in a company like Boeing (opening case) versus Tall Grass Prairie Bakery (closing case). Which organization setting would you rather work in to make decisions?
What advice do you have for students in your class who, like middle managers in the chapter opening case, experience the pressure of prioritizing financial concerns over other considerations in making decisions?
Explain how you decided which post-secondary school to attend or which major to choose. Did your decision-making process follow the four-step process described in the chapter? Which steps were most important? Why?
From what you know about the business discipline you have chosen as your “major” (e.g., marketing, accounting, finance), what are the most common criteria used in decision making by practitioners in this field? Can you imagine some unintended negative consequences of using these criteria
Product recalls are common, unfortunately. In addition to poor decisions that create the faulty product in the first place, there is the decision as to whether to admit the mistake and recall the product. A classic and instructive example of a recall decision-making process gone awry is what doomed
In what ways did Paul Meyer demonstrate behaving authentically in his life and businesses?
Why might it have been difficult for him to be authentic?
What aspects of self-leadership are evident in Paul Meyer’s life? How did self-leadership contribute to success in his businesses?
What do you find most compelling about Paul Meyer’s life story?
Who do you know that you would consider to be an authentic leader? What has he/she done to earn your respect?
What are the main barriers to you growing in self-awareness? How to act toward others to ensure you receive appropriate feedback?
Describe each of the practices associated with living intentionally and describe situations in which you have practiced each. What specific practices do you need to more consistently practice to help you in your career?
Why is acting creatively important for you? Are there any organizational practices that you can apply to yourself that may enhance your creative behavior?
Divide the class into two sides and have one argument in support of the following quote and another argument against it. “In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our responsibility.” Eleanor
From what you’ve learned about Tata Group, what characteristics might limit organizational politics?
How would you describe the quality of relationships Tata Group has with its stakeholders?
What specific behaviors contribute to their quality of relationships?
What are some unique relationship challenges in India?
How is Tata Group addressing those challenges?
Have you worked in an organization where politics was prevalent? How did it affect behavior? What do you think caused it?
Trust can be earned. Which of the main factors influencing trust—competence, character, and goodwill—do you think is most important to earning and maintaining trust?
What are the main components of successful integrative negotiation? How do these differ from a distributive bargaining approach?
The chapter mentioned that culture can affect conflict styles. What might be other factors that influence conflict styles?
Rick Douglas is the sales manager for the industrial products division of Norton Manufacturing. He has held this position for nearly two years. Most orders from clients are for the standard version of the division’s products, but customized versions are becoming increasingly important as a source
In your experience, are behaviors that characterize successful male leaders the same as those of successful female leaders?
Are there differences?
How has the gender makeup of the management teams you have worked for shaped the work environment?
Who is in your network and how are they helping you develop your career?
If you have visited another country, cultural values can help explain your experiences in that culture. To explore the GLOBE ratings of culture for that country, go to their website page visualizing the project’s data (https://globeproject.com/results?page_ id=country#list). Select the country
In Kalundborg, Denmark, a set of uncommon relationships exists among a diverse community of businesses in which one organization helps another and, in most cases, by doing so helps itself. In essence, these relationships take the “waste” produced by one organization and turn it into valuable
What abilities make Elon Musk successful?
What personality traits characterize Musk? How might this affect working with him?
How do you explain Musk’s supreme confidence in areas that others question as feasible?
What beliefs does Musk hold about human beings and their potential?
How does diversity within a classroom help or hinder learning? Provide examples of both. What suggestions do you have for maximizing the helpful aspects of diversity and minimizing the hindering aspects of diversity?
How does your personality affect your behavior? List some things you naturally like to do. Is there an underlying pattern in these activities that hints at your personality?
Which of the core self-evaluation components seem most relevant to behavior in organizational settings? Explain. What if anything, might be done to enhance these components?
Where do your beliefs about human nature come from? Are they rooted in religious beliefs, your upbringing, media messages, or your schooling? To what extent have your work experiences shaped or changed your beliefs about human nature?
OB research shows how someone’s personality—things that people are born with—is related to different aspects of job performance. This information can be used by managers and human resource professionals to make hiring decisions. Is this ethical? How would you answer this question as a
YouTube is a cultural phenomenon that some say also exemplifies a new culture of exhibitionism. Pick a homemade YouTube video from among the “most viewed” or “favorites” of the day that focuses on regular people, not celebrities.1. What personality traits are evident in the video
How does this case demonstrate an ethical dilemma? What do you think are the ethics of the various people in this case? Use concepts from this chapter to defend your answers.
In this case there are many commitments expressed. Identify what you think are the key commitments and their bases?
What emotions might help or hinder the process of employing people with challenging backgrounds? Explain.
Whose responsibility is it to teach ethics? Do you think ethics can and should be taught in school? How about in organizations? Explain your answers.
Do you enjoy getting your hands dirty in doing a task? What is satisfying about the kind of work that often results in getting dirty and requires jeans instead of a suit?
When we put on a shirt, we don’t think or feel much about those who made it. When we read a story about poor conditions in a garment factory on the other side of the world, we may take a few moments to feel pity for the workers. But if we experience those conditions firsthand, it can
OB research is the basis of some OB practices in organizations, but many OB research findings are ignored. Why do you think this is the case? What can be done to improve the use of OB research?
Hofstede found that there is a strong relationship (correlation= 0.67) between a country’s power distance score and its gross national product (GNP) per capita. In particular, he found that countries with the highest GNP per capita were more likely to challenge authority. What are some plausible
What is your reaction to Patagonia’s decision to put the environment at the heart of its organizational purpose?
Have there been challenges in your life that have triggered deep introspection?
Do you think Patagonia should be concerned about the wage and rights of employees who are in their supply chain but not directly part of Patagonia?
What outcomes do you think represent effective OB? Why?
Think for a moment about a current or past manager you have worked for. Would you rate that person as a conventional or sustainable manager? What factors did you take into account in choosing your answer?
Life in prisons can be brutal and dehumanizing. There is some debate over whether this outcome is attributable to the individual characteristics of the inmates or to the organizational structural characteristics of prisons. A famous experiment was carried out with students at Stanford University to
What are key research questions and issues within the chocolate industry from a conventional OB perspective?
What sorts of research methods would each use to examine those questions and issues?
Why do you think companies like Cadbury’s are taking initiatives to enhance the welfare of cocoa growers? Why didn’t they do this sooner?
Do you think the ethical issues facing the chocolate industry have parallels in other global industries?
Why are wages and living conditions so poor in many of the factories in low-income countries that produce goods consumed in high-income countries?
Founded in 1998, PAETEC Communications is a broadband telecommunications firm providing local and long-distance voice, data, and Internet services to business customers in over 80 markets in the United States. Starting with less than 20 employees, today, PAETEC has over 3,600 employees and $1$1
In organizations like Merck & Co., the pharmaceuticals giant, and Microsoft Corporation, the leading producer of computer software, research scientists or computer programmers often work together in small teams on complex, path-breaking projects to create new drugs or computer software. Team
In 1994, Jeffrey Bezos, a computer science and electrical engineering graduate from Princeton University, was growing weary of working for a Wall Street investment bank. His computer science background led him to see an entrepreneurial opportunity in the fact that Internet usage was growing at an
Think of an organization—a place of employment, a club, a sports team, a musical group, an academic society—that provided you with a significant work experience, and answer the following questions.1. What are your attitudes and feelings toward the organization? Why do you think you have these
What factors determine whether behavior in organizations is ethical or unethical? Divide up into small groups, and each person think of some unethical behaviors or incidents that you have observed in organizations. The incidents could be something you experienced as an employee, a customer, or a
Now that you understand the nature of OB and management, and the kinds of issues they address, debate the following topic:Team A. The best way to increase organizational effectiveness is to clearly specify each employee’s job responsibilities and then to closely supervise his or her work
There are many laws governing the way companies in the United States should act to protect their employees and to treat them in a fair and equitable manner. However, many countries abroad do not have similar laws and treat employees in ways that would be seen as unacceptable and unethical in the
Mark Wilson was all too familiar with the downsides of call center work. Wilson spent years managing call centers as an executive at the financial information publisher, Dun & Bradstreet.99 Telemarketing, customer contact, and call center organizations typically have bleak working conditions and
Choose a job you are very familiar with—a job you currently have, a job you used to have, or the job of a close family member or friend. Or the job could be one you have been able to observe closely during your interaction with an organization as a customer, client, or patient. For the job of
Emotional intelligence—the ability to understand and manage one’s own and other people’s moods and emotions—can be increased through training. When people are high on emotional intelligence, they are better able to understand and use emotions to influence others. However, people can be
Form groups of three or four people and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class.1. Take a few minutes to think about a recent incident in which you behaved in a manner that was inconsistent with your personality and/or abilities.2. Take
Personality and ability have major implications for how people feel, think, and behave in organizations.Now that you have a good understanding of these individual differences, debate the following issue:Team A. Organizations should select or hire prospective employees on the basis of their
Describe your work values. Are they predominantly extrinsic or intrinsic?
In some jobs, employees are expected to perform emotional labor most of the time. Salespeople, for example, are often required to be cheerful and polite, even to the most unpleasant customers. However, this can create high levels of stress for employees to the extent that they often have to hide
Form groups of three or four people, and appoint one member as the spokesperson who will communicate your conclusions to the rest of the class:1. Take a few minutes to think about instances in which you observed unethical behavior taking place in an organization (as an employee, customer, client,
Values, attitudes, and moods and emotions have important implications for understanding and managing organizational behavior. Now that you have a good understanding of values, attitudes, and moods and emotions, debate the following issue.Team A. Because job satisfaction is not related to job

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Understanding And Managing Organizational Behavior 6th International Edition Jennifer M. George, Gareth R. Jones - Solutions

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