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organizational behavior

Questions and Answers of Organizational Behavior

This advice calls for making difficult judgments to choose, at work and at home, to do only that which is most important. Could we test this right now by trying it on this course of study that we are
The advice to “take advantage of work-related options” calls for us to be parsimonious with our most precious, non-renewable resource—our time. How can we make ourselves “Time Misers”?
Recreation? In our busy lives? Is not taking time for recreation like “stealing” time from work and family? How must we convince ourselves to be “not guilty”?
Burns believes people should take a stand, be authentic, listen, and be engaged. What might these things say about her leadership style?
How does Trader Joe’s use human capital as a source of competitive advantage?
Proctor and Gamble (P&G) “views work life as a career-long learning and development process.” What do you think P & G means by this statement?
Have students go to the Pixar University website by going to Google where they will find a link to videos for Pixar University. Have them review Pixar University as portrayed in these YouTube
Remind the students that their charge in this exercise as “overpaid consultants” is to tell the President how locally managed franchises are measuring up to the standards of high-involvement
Which aspects of high-involvement management are represented in Trader Joe's approach to managing its associates?
The Container Store is consistently profitable, enjoying a sterling reputation with customers and employees alike. With such proof, why would any major retailer not choose to institute similar core
What is human capital? Be specific.
If the typical retailer is depending upon the work of people they see as “stuck there and if they could get a better job, they would,” then why not make those jobs better and develop them, as has
How might negative energy arising from mal-treated associates affect the bottom line where contact with customers is so critical to the sale?
What can organizations do to ensure that they promote the “right” people to management positions at the same time not loosing the technical experts?
(a) What are the five characteristics of high-involvement management? (b) What evidence exists to support the effectiveness of this approach?
Discuss the paradox should an organization place the highest premium on its people, rather than on their own business and production technologies.
Students will observe Ann Wood, whose strategic responsibility to her company is to keep the Consumer Products Division correctly aimed at the most promising selling opportunities. How is this
She counts on 85 people (on paper) being capable of performing their assigned and emerging tasks, and to share this responsibility with her. How is the human capital stock of her division?
Technology breaks down, stalling the analysis for Anil. She promises to invest time not planned for this purpose to help that team recover in time to meet the objective. How is Ann acting to repair
This event uncovers the more complex problem of turnover of high-skilled analysts and the question of incentives. Would Ann have noticed this sooner were she practicing high-involvement management?
Moments later, this same issue comes at her from Brooke, whose associates went off track on the matter of pay inequities. What does this suggest about Ann’s record of preparing a context for
Does Ann bring all this to Anil Mathur and lay it in his lap, or revise her plan for the day and take action to solve problems by priority? We see that she revised her plan and took action. She is
In February 2010, Deloitte & Touche, LLP Women’s Initiative received the 2010 Catalyst award. The Catalyst award honors programs in organizations, which are innovative and effective in
Compared to other companies in the service sector, is Trader Joe’s more or less likely to experience discrimination problems? Explain your answer.
How does Leslie Miley stand for all “different” persons who have tried, failed, and sometimes succeeded in becoming a member of an organization wherein most have been “most alike”?
What about the big global companies like IBM, what are they doing for diversity? Have students go to Google and look up IBM and diversity. Students will find numerous sites that speak to the
How could Trader Joe’s approach to selecting new workers interfere with the development of a diverse workforce? What should it do to prevent difficulties?
With majority of tech companies showing very poor diversity representation, is this not a tragic story of white, Anglo males fighting to keep their power over who gets to share the jobs?
Learners will have read brief stories of people like Kelley at the LAPD. The story deals with two pivotal events in Kelley’s early days as a fire fighter. It was included and told to make a point
What may be the benefits of having a representative diversity? If it is beneficial, why do companies avoid it?
The stated purpose of this assessment is to allow learners to determine if they have had the experience necessary to navigate a diverse environment. It gives them a window into their current ability
Does Mr. Miley’s post before departure sound like a whistleblowing action? How else could he have addressed the issue?
Does Twitter’s action plan to address the diversity gap sound effective? What else could the company do?
Should the other tech companies follow Twitter’s action plan? Why or why not?
The presidential candidacy of Senator Hillary Clinton created perhaps the widest and most varied “buzz” on the matter of women with abilities to lead equal to those assumed for the male gender.
Could it be that hurling dismissive epitaphs like “babe in business” or “worry her pretty little head” is done more to defend the issuer than to attack the female object of the remark? If so,
What if you were to take a count of stereotypic language you hear or read regarding women and attempting to control your attitude toward women? Would finding a higher rate of such attempts to color
A suggested exercise is to divide your class into two gender-mixed groups. Challenge one to brainstorm a list of statements that stereotype women and their readiness to run competitive businesses.
BSU’s strategy is to bring together promising middle and higher-level managers from around the world for exceptional learning. In retrospect, did the planners anticipate interpersonal conflict?
Pranarisha’s flight from Team A all the way out of the program, despite the fact that she was enrolled at the request of her NGO, could be rationalized as an overreaction. Might the American
The case teeters on the verge of the strategic significance of the A Team’s abhorrent organizational behavior being discounted. What might be the long-term consequences of this happening?
Considering the diversity of the whole group, what was the responsibility of Professor Boswell, along with each member of the A Team, including Pranarisha, to manage with sensitivity to the
Now, have them make the transition from reading and talking about a diverse team of five people to being that very team in a brief role-play.
Each member of the team elects to be one of the six characters in this case—the five students and the professor. They may refresh their memories on the characters from their books, or you can
This exercise is called “Rewind. Start over,” because this is what people tend to wish they could do, in hindsight, after something has blown up in their faces.
Before they begin, ask them to come to consensus about when, early in that week, it would have been the right time to manage the allocation of project duties with greater sensitivity to and
Give them 15 – 20 minutes to play the roles, acting as they believe their character should have interacted with the others and the professor to get them off on firmer footing. You can ask the
Ask that the person who plays Pranarisha report to the class if, in this better managed version of her experience in the A Team, she felt differently about the course and the program.
Discuss the similarities to and differences between those Pranarisha reported to Professor Boswell.
What surprises you in reading how differently non-US customers find their McDonald’s dining experience to be from your own?
This instrument orients learners to four aspects of openness to international work.Extent of participation in cross-cultural activitiesExtent to which international attitudes are heldExtent of
How do you think globalization will affect Trader Joe’s over time? Please discuss several ways it could affect company operations.
Why is it important for McDonald’s to keep some things the same anywhere in the world?
Will Trader Joe’s need to adjust its management approach as increasing numbers of people from other cultures join its crew? Explain your answer.
Americans may think of McDonald’s as an American firm, but with it being in 120 countries now, what is it really?
It seems that McDonalds’ core strength of providing fast, clean dining for families is standing the test of many other cultures. Why? Is this a need felt and growing all over the world?
If you were charged with opening a chain of McDonald’s in a country where no such fast food brand ever existed, what would you want to know most about the local cultures before you broke ground and
A message in this Exploring Behavior in Action is to adapt as you go. Yet, each of us is a product of our own national and local cultures. Like McDonald’s, are we prepared to know what to keep as
“Cultural Intelligence.” Imagine the benefits one can bring to oneself, others, and her or his organization, were this to be on tap in one’s daily practice. Starting right now, how do you plan
National and regional cultures have, in most parts of the world, taken centuries of human experience to evolve to how they shape lives today. Yet, the new phenomenon of the global corporation seems
Accounts of managers attempting cross-cultural collaboration, only to find that each side is unable to accept and respect the ways of each, tell us that we who are preparing for global work must
How important will it be for you to travel to foreign countries to spend enough time to experience first hand and in depth the similarities and differences of your cultural birthright and theirs?
Just as Joe Spumonti wanted to promote one of his employees to the COO role, none seemed interested. What could Joe have done to arrive at this time with a choice between inside candidates and this
As Wolfgang intervened on many decisions that associates had previously been making themselves, he was meeting his own need to feel like he was in control. How might his German work and schooling
Wolfgang attributed unrest and loss of employees to lack of employee openness to new management methods. Try out his point of view and make a case that he is right. Can you?
Joe’s workforce had been with him a long time. Why did they not appeal to him directly to restore morale, rather than withdraw or leave?
It appears that Joe worked out the decision to add a layer of management between him and his people by himself. Were Joe to have practiced high-involvement management in creating the new COO position
The American Society for Training and Development estimates that US organizations spent approximately $164.2 billion on employee learning in 2012. Despite this heavy investment in learning, the
To what extent do you believe training and learning are more important for Trader Joe’s than for other grocery companies?
VF Corporation has launched a new growth plan to expand its apparel manufacturing business both in North Carolina and at VF Asia LTD. The plan focuses on six Growth Drivers. How have these
With the election of the first African-American President, many African-Americans have expressed deep pride in Barack Obama’s election. Have students go to
Could problems in person perception affect associates at Trader Joe’s? How so?
VF Asia Ltd. is a subsidiary of VF Corporation. How did Tommy Lo guide these learning and development efforts in Hong Kong?
Perceiving is believing (as in “seeing is believing”). It is the strategic leader’s ethical responsibility to have clear, well-substantiated, modifiable beliefs about organizational behaviors
How was the training of employees linked between those in the United States and those in Asia?
What could the VW managers/employees have done to address the ethical issues?
Needless to say the climate created by the previous management (Martin Winterkorn) was that of fear, hiding the facts, and do what it takes to produce results? In the final analysis were the results
This is a vivid example of an authoritarian, punishment-driven culture and how it leads to abuses that quash the impulse to teach and to learn. If all people in organizations must learn from
What other corporate examples can be offered similar to VW where due to ethical/legal missteps stakeholders suffered?
What legal strategies and corporate benchmarks should be taken to address such problems in the future?
What does the Great Bear Wilderness crash incident teach you about the importance of learning?
While weather seemed like the most obvious cause of the Great Bear Wilderness crash, what did closer examination reveal?
What conditions of learning can aviation industry focus on to improve pilot and search party training?
Analyze the situation proceeding, during, and after the crash using the factors of Person Perception. Which elements do you see as contributing to the gaps in training and affecting perception?
This is a moment in Teresa’s work life when her boss taught her a lesson, “It’s just a matter of timing.” Not just the timing of payments and payouts that Teresa had learned to put into
When Teresa discovered early in this new role that Vegas was not bothered by the worsening cash position of the firm’s finances, she taught herself and him the first major lesson. Her
Vegas Brown’s insistence that she draw on the company’s funds to give him the $20,000 down payment should have renewed her misgivings about this fellow and sent them soaring. Therefore, it did.
“Quit if you want. I’m going to buy the house,” was teaching Teresa a powerful lesson. That raise and praise he gave her was a superficial gesture. He would have his way or punish her. Yet, he
Heroes, heroines and role models are people who become known for their special achievements, courageous acts, or nobility of purpose. Learners may hone in on the ethics of intelligence, attitudes,
Teresa sits at home that night, stomach in knots, deciding if she will quit or give Brown what he wants—a financial officer who needs this job more than her integrity. Is this so?
How do you feel about having your answers to a few questions on a personality test determine if you get the job or not?
Have your students go to http://www.blogsouthwest.com/media_image, click on Image Gallery and view two or three of the videos such as “Nutty stuff.” These videos are produced to share with the
Given the nature of Trader Joe’s jobs and culture, which personality traits are most important for associates to possess?
Why do 30% of those companies surveyed use personality tests to read personality, and is testing of this sort ‘taking the employment field by storm’? Beyond the reason given—to assess
Compared to the industry, Trader Joe’s has a low turnover rate and is consistently ranked as a great place to work. Why do you think Trader Joe’s associates are so satisfied and committed to the
The claim is that we each have a personality profile that is revealed by testing. What might you put down on paper in your own words as your profile prior to taking such a test?
Is there ever a point in our lives when we fully understand how and why we behave the way we do? It remains a classic open question. This assessment is one of many ways to accumulate answers toward
Consider the possibility that some of those who are succeeding in an organization and helping all succeed would have been ruled out of being hired by the same test that is now in use. What might this
What happens when your perception of yourself differs from others’ perceptions of you? Are you able to recognize the discrepancy between the two? The British Broadcast Company (BBC) has a
It is said here that people are being selected for compatibility with the culture of the company. Are people’s personalities the source or product of a company culture? Or both?

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