Organizational Behavior 18th Edition Stephen RobbinsTimothy JudgeTimothy Judge, Timothy Judge - Solutions

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At Barcelona, life is all about authentic cuisine, exceptional service, and a good time. But, delivering this eclectic dining experience involves a serious, sometimes confrontational, approach to restaurant management. The company recruits only self-confident individuals who take complete ownership
Maria Vasquez has called a department meeting to address a critical issue affecting Universal Product Shipping as a whole. Maria’s department seems unable to meet their deadline, and as a result, orders and fulfillment are constantly getting backlogged. Maria’s supervisor has instructed her to
Describe the nature of conflicts in organizations.
Explain the role structural and personal factors play in causing conflict in organizations.
Discuss the nature of group conflict in organizations.
Describe the factors that influence conflict between individuals in organizations.
Describe effective and ineffective techniques for managing conflict.
Differentiate between job and work.
Discuss the traditional approaches to job design.
Identify and describe alternative approaches to job design.
Identify and describe contemporary issues facing organizations in the design of work.
What are the basic premises of the social information-processing (SIP) model of job design?
Define differentiation and integration as organizational design processes.
Even as Cecily Blake reads the latest news in an industry trade publication, she’s well aware that Blake-Lyon Tech is falling behind its competitors. Years ago, when Cecily founded Blake-Lyon, she centered it in a pure hierarchal structure, where all of the engineers and technicians reported
Discuss the basic design dimensions managers must consider in structuring an organization.
Describe five structural configurations for organizations.
Describe four contextual variables that influence organizational structure.
Explain the forces reshaping organizations.
Identify factors that can adversely affect organizational structure.
List four symptoms of structural weakness and five dysfunctional combinations of executive personality and organization.
Do you need big data? Maybe the question is better phrased as: Can you afford not to use big data? The age of big data is here, and to ignore its benefits is to run the risk of missed opportunities. Organizations using big data are quickly reaping rewards, as a survey of 2,022 managers worldwide
In Covington, Louisiana, two police officers became certified as cultural diversity trainers. By taking on this role, they have committed to working with other members of the police department to help improve relations between police and the surrounding communities to save lives. Sgts. Jake Lehman
Does behavior always follow from attitudes?
What are the major job attitudes?
What causes job satisfaction?
How do employees respond to job satisfaction?
Each class member is to think about an event in which she or he felt satisfied or dissatisfied (or committed or not committed) in the workplace (students can imagine one even if they have never been employed). Each student writes this experience down in as much detail as possible on a small piece
“Arrogant, condescending, mean-spirited, hateful ... and those traits describe the nicest people at Netflix,” writes one anonymous employee. “Management is awful ... good old boys club,” writes a Coca-Cola market development manager. And the reviews keep rolling in; Coca-Cola has 1,600
Debbie Lovewell-Tuck, Editor of Employee Benefits magazine, recalls a period when she was an intern at a large bank. Nearby, “the world’s first robotic bar” opened shop with a robotic barmaid, named Cynthia. The robot had in “her” repertoire nearly 60 different cocktails (which would be
Consider for a moment a midlevel manager, Fatima, who seems to be doing well. She’s consistently making her required benchmarks and goals, she has built successful relationships with colleagues, and senior management has identified her as having “high potential.” But she isn’t satisfied in
What is affective events theory?
What is emotional intelligence?
What are some strategies for emotion regulation?
The concept of mindfulness emphasizes trying to focus your mind in the present moment, immersing yourself in what’s going on around you. Core principles include suspending immediate judgment of the environment and your own thoughts, and keeping yourself open to what is around you. The benefits of
Did anyone ever tell you that you wear your heart on your sleeve? It’s a popular expression, but obviously no one is looking at your sleeve to read your emotions. Instead, we tend to study a person’s facial expressions to “read” their emotions. Most of us think we’re rather good at
Liz Ryan, CEO and founder of Human Workplace, recalls how shocked she was as a young business person when she found out just how personal the business world is. Your relationship with your boss or co-workers, to Liz, seemed to be something that could help your career sail forward and just as easily
We’ve all been there—whether your job itself is unfulfilling or if it’s a particularly slow day at work, boredom strikes the best of us in the workplace. It is not a pleasant feeling. As Andreas Elpidorou, a researcher at the University of Louisville notes, “Boredom is an aversive state
What are the strengths and weaknesses of the Myers-Briggs Type Indicator (MBTI) and the Big Five personality model?
What are the strongest predictors of job search behavior?
The object of this game is to end up with the labels that best represent each person’s values. The following rows represent 11 rounds of play. Break the class into groups of four students (if the number of students is not divisible by four, then we suggest three). Play begins with the person in
You recently lost your job as a grocery bagger for a store down the street from your dorm room. You have been thinking about working at the movie theater further down the street because it is close, as was your old job, and you get free movie tickets. One day, you get dressed and walk down the
Agreeable people tend to be kinder and more accommodating in social situations, which you might think could add to their success in life. However, one downside of agreeableness is potentially lower earnings. Research has shown the answer to this and other puzzles; some of them may surprise you.
Dr. Judith Sills, in an article in Psychology Today, recalls the story of an organizational consultant who visited a large engineering firm. He found that all the employees had something extra following their name on their plastic nametags: their Myers-Briggs personality type (e.g., INFJ, ESTP,
What are the factors that influence our perception?
What is attribution theory?
What is the link between perception and decision making?
Break the class into groups of six. In each group, one class member must volunteer to be the narrator. The narrator keeps track of the identities of all the members and announces all events to the rest of the group. All the group members (not including the narrator) should be seated across from one
We all have cheated at something. We may think that deciding to cheat is a product of cold calculation: Is the benefit worth the cost? In some cases, this appears to be true—a recent study found that students who are studying in a non-native language, who believe they would obtain a lower grade,
“Regardless of what you’re giving us, we’re dying by e-mail,” an executive told Jamie McLellan, a CTO at an advertising agency. McLellan invested in many different collaboration tools with the goal of helping the employees work more efficiently. Many organizations have taken this same
Your awesome weekend has flown by and you find yourself at 8:00 p.m., Sunday evening, dreading the next day at work. You’re not alone—a 2015 poll by Monster suggests that a staggering 76 percent of employees surveyed feel depressed and full of angst Sunday evening in anticipation of work.
What are the similarities and differences between self-determination theory and goal-setting theory?
What are the key principles of self-efficacy theory, reinforcement theory, and expectancy theory?
What are some of the different types of organizational justice and what are their outcomes?
How do the contemporary theories of motivation compare to one another?
Break the class into groups of three or four.1. Each person should recall an instance in which he or she was (a) Treated especially fairly(b) Treated especially unfairly. Work-related instances are preferable, but nonwork examples are fine too. What do the stories have in common? 2. Spend several
Most of the time, we have good intentions when we try to reward others. We might give a bonus to an employee who has done an exceptionally good job all year. Or our reward systems might be a little more institutionalized. For example, a movie theater might reward an employee for eliciting charity
How much did your CEO get paid this year? What did any CEO get paid? You may not know the exact amounts, but you probably think the answer is, “Too much.” According to research from 40 countries that probed the thoughts of CEOs, cabinet ministers, and unskilled employees, we all think leaders
Being lazy is often a quality that is shunned or looked down on in the workplace. When someone is unwilling to put energy into their work, they are, essentially, not engaged with their job. It is still unclear whether someone can have a “lazy” personality, but we can all most likely recall
How does the job charactieristics model motivate individuals?
What are the major ways that jobs can be redesigned?
Break the class into groups of three to five. You are on a team of human resource professionals for a new boutique car dealership that specializes in luxury vehicles. You have been tasked with designing an organizational development and compensation plan for the team of automotive sales consultants
You’re a bright, female investment analyst about to give a major presentation to a group of bankers supporting a corporate acquisition. After walking in and meeting the bankers before you give the presentation, you’re asked by your boss to “be a dear and serve them coffee.” Imagine the
It’s a great feeling to be sought for your opinion and participation when your organization needs to make an important decision. But what happens when the organization’s managers don’t listen? Management consultant Liz Ryan perhaps put it best: “When you work for a company that is not
How do you feel when you get a raise? Happy? Rewarded? Motivated to work harder for that next raise? The hope of an increase in pay, followed by a raise, can increase employee motivation. However, the effect may not last. In fact, the “warm fuzzies” from a raise last less than a month,
As we discussed in this chapter, there is an inherent psychological contract in many organizations. Supervisors and upper managers are supposed to treat employees with respect, provide sound working conditions, and communicate expectations and feedback clearly. In exchange, employees work hard and
When it is time for groups to reach a decision, many turn to consensus. Consensus, a situation of agreement, seems like a good idea. To achieve consensus, groups must cooperate and collaborate, which ultimately produces higher levels of camaraderie and trust. In addition, if everyone agrees, the
When 10 British Army soldiers on a 10-day training exercise descended into Low’s Gully, a narrow chasm that cuts through Mt. Kinabalu in Borneo, each knew “the golden rule for such expeditions—never split up.” Yet the fittest three struggled out of the jungle with concussions, malaria, and
Break into teams of four or five. Assume you work for a large tech company that has recently acquired a local start-up firm with more expertise in a market your company is trying to enter. To utilize employees from the startup fully, you are forming new teams with members from the parent company
Two hundred years ago, the term prima donna had only one meaning. The prima donna was the lead female singer of an opera, the most talented performer on the stage and the focus of the show. In modern times, the phrase rarely refers to an opera singer. Yet many of the traits of a lead opera singer
One of the greatest determinants of a successful team is trust. For a team to be successful, employees must trust that their team members are reliable and capable. They have to have faith that their teammates will work toward the goals of the team rather than their own goals. Trust can be built in
We’ve identified how some of the characteristics we use to describe individuals can also describe teams. For example, individuals can be high in the trait of openness, as can a team. Along the same lines, have you noticed that some teams seem to be smart, while others seem, um, dumb? This
Pair off with someone you have not worked with before. In this exercise, you will pretend that you work for a small air conditioning company. Occasionally one of your coworkers, Daniel, asks you to visit clients when they have an issue. Because this is not an official part of your job, you do this
“What’s your cell phone number? Good, I’ll call you about the meeting.” If you’re like many people in the world who have used a smartphone for years, or one of the 3 billion people who bought one recently, chances are you’ve used it for work. In fact, your employer may have even
We have talked a lot about how culture affects communication style. Did you know that within cultures, men and women may be socialized to have different communication styles? Just as there are cultural communication barriers, there may also be gender-based communication barriers.When Boston
Whether or not gossip benefits organizations has become a gray area. In some contexts, gossip may be beneficial. Some leaders, such as Aviva Leebow Wolmer, CEO of Pacesetter, believe that gossip can be harnessed by managers to make a positive impact on the organization. While Wolmer generally
Although many CEOs are fired for political reasons and power struggles, and others are fired for unethical behavior, many choose willingly to leave their organizations. It is a difficult decision to make because not only do the leaders need to make the best decision for themselves, they also have
Replacing Nicholas Dirks as the chancellor of University of California at Berkeley, Carol T. Christ is taking on a strategy that her predecessors did not utilize: sharing leadership. Notably, the prior chancellor and provost would not consult other decision makers and stakeholders at the university
What power or influence tactics and their contingencies are identified most often?
Form groups of three. One person is the influencer, one will be influenced, and one is the observer. These roles can be randomly determined. To begin, create a deck of cards for the seven tactics to be used in the exercise. These tactics are legitimacy, rational persuasion, inspirational appeals,
We talked about sexual harassment and how uneven power dynamics can contribute to sexual harassment. Sexual harassment often occurs because one employee, such as a supervisor, can use his or her control of resources to reward or coerce another employee into sexual behaviors. For example, when a
We mentioned in this chapter that women tend to have less power in organizations than men. To demonstrate gender differences in power, just look at the gender composition of executive boards for top-performing companies. As of 2015, only 18.8 percent of Fortune 1000 company board seats were
One of the various impression management techniques that people use in the workplace is flattering or complimenting a person. Many people believe that flattery has a positive impact on career prospects. Vicky Oliver, author of 301 Smart Answers to Tough Interview Questions, suggests using flattery
In this chapter, we learned about several conflict-handling intentions. Each of these intentions involved two dimension—assertiveness (the degree to which one party attempts to satisfy his or her own concerns) and cooperativeness (the degree to which one party attempts to satisfy the other
The sound of Matt and Peter’s arguing is familiar to everyone in the office by now. In an effort to make the best use of space and ensure a free flow of discussion and ideas, the founder of Markay Design had decided to convert the one-floor office of the company to an open plan with no walls
U.S. labor unions have seen a dramatic decline in membership in the private sector, where only 6.5 percent of the employees are unionized. The situation is very different in the public sector, however, where 40 percent of government employees are unionized. These numbers are the result of very
What are the characteristics of the functional, bureaucracy, and matrix structures?
The message from the business press has been consistent: Don’t count on long-term employment. For years, job seekers have been told they should expect to be responsible for their own careers and prepare for the possibility that they will be changing jobs frequently. A simple look at employment
The beginning of 2017 was not good for United Airlines. Several incidents involving United Airlines personnel enforcing a variety of rules, regulations, and protocols in employees’ interactions with customers caused international outcry. The first incident involved two teenagers who were wearing
We have noted throughout the text that honesty is generally the best policy in managing OB. But that doesn’t mean honest dealing is always the rule in business. Studies have found, in fact, that whole industries may encourage dishonesty. In one experiment, subjects were first asked either to
At Gerson Lehrman Group, you won’t find an employee working in a cubicle day after day. You also won’t find an employee working in a free-form open office area consistently either. The reason is that Gerson Lehrman is invested in what it calls activity-based working. In this system, employees
Employees at many successful companies start the day by checking the economic forecast. Patagonia’s Ventura, California, employees start the day by checking the surf forecast. The outdoor clothing company encourages its workforce to take time from the workday to get outside and get active. For
In this exercise, you will focus on creating a performancesimulation test for selecting a new head of character design at a digital animation studio. The position is completely virtual. Candidates are being assessed from Detroit to Dubai. To assess candidates from so many varied geographical areas,
In this chapter, you learned about the process of recruiting into an organization. Recruitment can be a long and difficult process. If you have ever had to find people to fill a position, you probably wanted to find any shortcut possible. Traditionally, recruitment can involve going to
Many business students are familiar with the pressure to get internships or part-time jobs in their career field while in school. The surest route to the career track for many is to take on these limited-duration work assignments. Internships do give employers an easy way to size up potential
It’s your birthday, and you’re going out for hors d’oeuvres at the club followed by a celebration at your favorite restaurant. The club staff greets you warmly as always, and your seafood dinner at the restaurant is predictably excellent. You’ve visited these places many times before, own a
How can resistance to change be overcome?
As mentioned in the chapter-opening vignette, Ben Carpenter had a long road to success in which many unforeseen events required action and coping skills to deal with the strain from change. But Ben learned a lot from these events, and with this experience he has become more effective and resilient
Diya looked at the records of Jose’s workstation logins, and she wasn’t pleased. Day after day, week after week, the record showed that Jose had consistently been at his computer, writing code and compiling data on user experiences. In the tech industry, long hours without a break are expected,
For more than half a century, Walmart has prided itself on providing value to customers by being a low-price leader. But the consumer mindset is changing. Now “value” also means convenience, ease of finding what you want, and the ability to get exactly what you want when you want it. Nationwide
“Teachers don’t have a chance to talk to each other very much ... it is an amazingly lonely profession,” John Ewing, president of Math for America, notes. Math for America is a nonprofit that aims to improve science, technology, engineering, and math (STEM) teaching excellence by rewarding

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