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organizational behavior
ORGB Organizational Behavior 5th Edition Debra L. Nelson, James Campbell Quick - Solutions
Have each student find someone whose culture is different from your own. This might be a classmate, an international student, or a Native American at your university. Have students ask their interviewees about their cultures using Hofstede’s dimensions of (1) individualism/collectivism, (2) high
In recent times, the U.S. Supreme Court has become more diverse than it ever was. Its demographic makeup became more diverse in August 2010 when Elena Kagan was sworn in as the 112th justice. Three of the nine justices are women; in August 2009, the Senate confirmed Sonia Sotomayor. Ruth Bader
What advice would you give to Reed Hastings regarding handling the pushback from competitors and other affected businesses?
Unlike leading candy manufacturers that deliver sweets in high volume, Theo produces award winning organic chocolate in small batches. The company boasts a bean-to-bar production method that uses cocoa beans grown without pesticides and without harm to farmers or the environment. At Theo Chocolate,
In recent times, the U.S. Supreme Court has become more diverse than it ever was. Its demographic makeup became more diverse in August 2010 when Elena Kagan was sworn in as the 112th justice. Three of the nine justices are women; in August 2009, the Senate confirmed Sonia Sotomayor. Ruth Bader
Describe individual differences and explain why they are important in understanding organizational behavior.
Articulate key personality traits and explain how they influence behavior in organizations.
Discuss how personality theories may be applied in organizations.
Define social perception and explain the factors that affect it.
Identify five common barriers to social perception and explain the difficulties they cause.
Explain the attribution process and how attributions affect managerial behavior.
Assign students to develop a section of a training program focused on helping interviewers develop better social perception skills. Be sure to address barriers to social perception and ways to avoid these barriers in the training process. Have students turn in a written outline for this section of
Pure awesome.” That’s how thirty-one-year-old Marianne Kirby describes herself. Weighing in at a hefty 319 pounds, Kirby likes what she sees when she looks in the mirror. Twenty-one-year-old Marianne Gregg feels the same way. Though Gregg is considerably lighter than Kirby, she uses the “F
When Theo first started its production, the company offered an exotic line of dark and milk chocolate bars and truffles with unusual names like the 3400 Phinney Bar, and Bread & Chocolate. But pitching chocolate to foodies and green consumers didn’t add up to high volume sales. In particular,
Explain the ABC model of an attitude.
Describe how attitudes are formed.
Identify sources of job satisfaction and commitment.
Distinguish between organizational citizenship and workplace deviance behaviors.
Identify the characteristics of the source, target, and message that affect persuasion.
Discuss the definition and importance of emotions at work.
Contrast the effects of individual and organizational influences on ethical behavior.
Identify the factors that affect ethical behavior.
Sarah Kovacs supervises a team of ten employees in the human resources department of Paddington, Inc. She strives to match each of her team member’s strengths with their allotted tasks. For the last five years, Sarah has created a pleasant working environment for everyone.The newest member of her
Define motivation and articulate different views of how individuals are motivated at work.
Explain Maslow’s hierarchy of needs and its two main modifications.
Discuss how the needs for achievement, power, and affiliation influence an individual’s behavior in the workplace.
Describe the two-factor theory of motivation.
Explain two new ideas in human motivation.
Describe the role of inequity in motivation.
Describe the expectancy theory of motivation.
Describe the cultural differences in motivation.
Paying a child $200 to go one month without watching TV? That’s the kind of extreme action some parents will take to get their children to cooperate. Bribery? Maybe. Whether called bribery or motivation, the practice of linking monetary incentives with desired behavior has existed for years.
Describe behavioral theories of learning.
Describe social and cognitive theories of learning.
Explain how goal setting can be used to direct learning and performance.
Define performance and identify the tools used to measure it.
Explain the importance of performance feedback and how it can be delivered effectively.
Identify ways managers can reward performance.
List several strategies for correcting poor performance.
At Barcelona Restaurant Group it’s about more than food: it’s about an experience. Cuisine is only 50 percent of the total Barcelona experience; the other half is made up of intangibles such as lighting, clientele, atmospherics, background music, and conversation with managers and wait staff.
Margaret Dawson supervises a team of six salespeople within Smith & Yardley, Inc., and she’s been with the company for five years. As her team was assembled, Margaret worked assertively to make sure everyone was clear on how to complete the sometimes complicated expense report forms. Since her
Compare four different approaches to stress.
Explain the psychophysiology of the stress response.
Identify work and nonwork causes of stress.
Discuss individual factors that influence a person’s response to stress and strain.
Identify the stages and elements of preventive stress management for individuals and organizations.
What are the major psychological, medical, and behavioral consequences of distress?
Describe the interpersonal communication process and the role of listening in the process.
Describe the five communication skills of effective supervisors.
Explain five communication barriers and the gateways through them.
Distinguish between civility and incivility, and defensive and nondefensive communication.
Explain positive, healthy communication.
Identify how new communication technologies and social media affect the communication process.
Dan Neville is the manager for a team of engineers at RFC, Inc. He is responsible for coordinating his team’s efforts on a daily, weekly, and monthly basis, as well as assuring that they are keeping on schedule with teams in other offices around the country. Dan regularly communicates with his
Plant Fantasies owner Teresa Carleo doesn’t use e-mail, Facebook, or Twitter. At first glance, her preference for traditional communication methods seems out of touch with twenty-first century trends. However, leaders at Plant Fantasies desire communication that works, and that means matching the
Define group and work team.
Explain the benefits organizations and individuals derive from working in teams.
Describe how groups form and develop.
Explain how task and maintenance functions influence group performance.
Discuss the factors that influence group effectiveness.
Describe how empowerment relates to self-managed teams.
Explain the importance of upper echelons and top management teams.
Over the past 15 years, Noëlle Lenoir has put together an impressive list of accomplishments. She has practiced international law, taught at Columbia University’s law school, served as the French Minister of European Affairs, chaired the department at France’s leading business school, and
Identify the steps in the decision-making process.
Describe various models of decision making.
Discuss the individual influences that affect decision making.
Explain how groups make decisions.
Describe the role culture plays in decision making.
Explain how organizations can improve the quality of decisions through participation.
Discuss the usefulness of the bounded rationality model in today’s organizations.
What techniques can be used to improve group decisions?
Aaron Chomsky, Jr. has been CEO of Varnett Publishing for twenty-five years; his father, Aaron Sr., founded the company in 1921. In the last thirty years, Varnett has acquired many smaller publishing companies in an effort to dominate the whole of the Northeast publishing industry. The small family
Describe the concept of power.
Identify forms and sources of power in organizations.
Describe the role of ethics in using power.
Identify symbols of power and powerlessness in organizations.
Define organizational politics and understand the role of political skill and major influence tactics.
Identify ways to manage political behavior in organizations.
What are the intergroup sources of power?
Identify the important system components of an organization.
Describe the formal and informal elements of an organization.
Identify factors that contribute to the diversity of organizations in the economy.
Describe the opportunities that change creates for organizational behavior.
Demonstrate the value of objective knowledge and skill development in the study of organizational behavior.
American women are finally in a position to surpass men in the workforce, but it took an economic recession for them to do it. The layoffs and plant closures experienced in the manufacturing and construction industries have hit working men terribly hard. Some estimate that 82 percent of the job
Facebook, led by Mark Zuckerberg, has been at the center of transforming how the world communicates, and it has experienced phenomenal growth since its founding in 2004. According to one observer, “2010 was the year that Facebook firmly established itself as a major force not only in social
Like many other American brands, Holden apparel is made in China. LeBlanc explains that while he would like to manufacture lines in the United States, government regulations, labor costs, and high corporate tax rates are too heavy a burden. Availability of material is another reason for producing
Describe the factors that affect organizations competing in the global economy.
Explain how cultural differences form the basis of work-related attitudes.
Describe the challenges and positive influences diversity brings to today’s business environment.
Discuss the role of ethics, character, and personal integrity in the organization.
Explain five issues that pose ethical dilemmas for managers.
Keith Ruth was very surprised when he was approached by PricewaterhouseCoopers chief diversity officer to help lead the firm’s corporate diversity effort. Why was he so surprised? Because Ruth is a White man and it is common knowledge that diversity programs aren’t designed for white men,
Discuss the differences between leadership and management and between leaders and managers.
Explain the role of trait theory in describing leaders.
Describe the role of foundational behavioral research in the development of leadership theories.
Discuss the recent developments in leadership theory of leader–member exchange and inspirational leadership.
Discuss how issues of emotional intelligence, trust, gender, and servant leadership are informing today’s leadership models.
Define followership and identify different types of followers.
Synthesize historical leadership research into key guidelines for leaders.
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