Organizational Communication Balancing Creativity And Constraint 6th Edition Eric M. Eisenberg, H. L. Goodall, Angela Trethwey - Solutions

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How do you think about change? How have you made sense of change in your life? Do you see it as happening to you, or as something over which you have control?
What role does technology play in your life? How do you make sense of it? Do you see it as determining your behavior? How much are you tethered to your devices?
Have you ever been involved in a change initiative? What part did you play? To what degree did the initiative have a specific plan? To what degree did it simply evolve over time? What, if anything, did you learn about change processes?
How might Weick’s model of enactment, selection, and retention be used to compare and contrast the two scenarios discussed above, in terms of both effective and ineffective organizing?
As you look at the interaction among the flight crew described by Weick, what strikes you most? How would you describe the language used by the crew, and why might it be problematic?
Using Weick’s model, analyze an organization with which you are familiar. In what ways do the organization and its members enact environments? How is equivocality engaged with? How are rules and cycles invoked? To what degree is organizational memory (retention) relied on or treated with healthy
Using this class as your object of study, conduct a systems analysis of its organizing processes. What are its various inputs, transformations, and outputs? How does it function holistically? Is it made up of subsystems? What processes of feedback and adaptation can you identify? In what ways might
Watch the short animated film, The Meatrix: Relaunched (available at www.themeatrix.com) and discuss how it provides a critically oriented systems analysis of the food industry.
In this case, TerraCorp and Argo were each seen as having a culture (and a single, unitary culture at that). How do you think this merger might have gone if the people involved saw the possibility of multiple subcultures existing at these agencies, as in the purist approach? What events in the case
In groups, reflect on the idea that TerraCorp “won” this culture clash. What sorts of talk, symbols, and artifacts do you imagine its change management team might have used in making the case for its alignment with the broader, surrounding culture? What might be some unintended consequences of
The story ends with the chief executive’s decision about TerraCorp emerging victorious over Argo. But the actual merger had yet to occur. In groups, discuss what challenges (including, potentially, ongoing clashes) the merger would likely encounter following the case described here.
Think of organizations to which you belong. Can you identify metaphors that members use to describe the organization? How does this shape the experience of organization members?
In groups, brainstorm possible metaphors that might be used to describe organizations. Some common metaphors are organizations as family, team, machine, political system, prison, compass, tribe, and so on. For example, an organization as machine metaphor would emphasize efficiency, well-oiled
Conduct an oral interview with someone who works full-time. Ask this person about what his or her work means. How is work tied to this person’s sense of identity as a human being? Does the job require that this person bring an authentic self to the workplace? How is work related to other aspects
Conduct a participant–observation study of an organization to which you belong. This organization can be a place of work, a club, or any other social group. Provide an analysis of the organization’s culture using Pacanowsky and O’Donnell-Trujillo’s(1982) question as a starting point: What
Go to the Arbonne International website at https://www.arbonne.com/discover/opportunity/whyarbonne.shtml and read some of the “success stories.” To what extent do you agree or disagree with Sullivan and Delaney’s analysis?
Have you or any friends ever participated in a direct selling network (or attended a direct selling event at someone’s house)?What was your experience like?
In what ways does the study speak to the hegemonic discourse of neoliberalism and issues associated with the gig economy, the entrepreneurial self, and work insecurity?
Do you agree that Oprah is a neoliberal? Do you see this as a good or bad thing?
In her analysis of Oprah, Aschoff (2015) states, “Spirituality, self-actualization, and stuff are inseparable.” What does this quote mean? How does this reflect the neoliberal moment?
Check out the TED talk by Gary Vaynerchuk at the link below. How does he reflect the Oprah model of neoliberalism? How is he different?
In groups, share with one another your aspirations regarding your professional career. What do you want to be after college?Where did these ideas come from? With members of your group, share your hopes and anxieties about work. How confident are you about having a successful professional career?
Interview someone who has been in the workforce for a number of years. How many jobs has your interviewee had? How does he or she view work in relation to other aspects of his or her life (family, social life, etc.)? What does having a career mean to your interviewee?
Michel states, “Knowledge-based organizations achieve control’s most elusive goal. They capture workers’ hearts, minds, and energy” (p. 351). Reflect on your relationship to work. Can you imagine being as consumed by work as the bankers in this study? Why or why not? Can you think of anyone
In what ways do the bankers in Michel’s study parallel how you work as students? Have you experienced any of these embodied work issues as students? Have you been through any of the three stages that Michel discusses? What strategies do you have for managing work-life balance?
While Slater’s case is clearly not one of hidden resistance as in Murphy’s (1998) study, how might we understand this as a form of resistance to the ideological structuring of flight attendant work? In other words, how might we understand this as not merely about Slater’s psychological state
There is little evidence that this episode had much impact on either JetBlue’s or the wider airline industry’s practices. JetBlue’s CEO, in fact, called him a coward who didn’t represent the company’s values. As an act of resistance, then, can we call this act effective? Why or why not?
As mentioned above, Slater was celebrated after the event as a working-class hero. Do you agree with this sentiment? What does a response like that say about people’s frustrations with work?
Conduct a power analysis of your day. How many different situations can you identify in which power is a contributing factor to your communication behavior? How many different perspectives on power can you identify in your analysis?
Can you think of work situations in which you have actively (or passively) resisted organizational control efforts? What was your motivation in these situations? What do you think should be the limits of the degree to which organizations can dictate or shape employee behavior?
What kind of salon or barbershop do you use? Can you identify gendered performances (by both client and stylist) in this context?
To what degree do you agree with Barber’s analysis? As a brief field study, visit a barbershop and a hair salon and see if you can identify the patterns of gendered behavior that Barber discusses. Do you see additional forms of gender expression at work?
Are there other forms of service or retail work that exhibit the same kind of gender binary that the hairdressing industry exhibits? What are they, and what kinds of gender performances do they entail?
How would you describe your gender identity? In what ways do you express or perform this identity?
Have you ever been in a work context that was highly gendered? In what ways was it gendered? In what ways did you enact and/or resist this gender construction? How were you held accountable for your performance of gender?
In what ways do class and gender intersect? Can you identify different gender performances that are specific to particular class locations?
Conduct a gender analysis of yourself. How would you describe your own gendered identity? Keep in mind that this is different from your sexuality; it refers to the ways you engage in a gendered performance as you engage with others in social situations. Do you see yourself as highly
Think about some examples from your everyday organizational life that illustrate how gender is socially constructed. What consequences does this social construction process have for the way organizations operate and make decisions?
On a piece of paper, write down as many answers as you can to the following question: “When you have to walk home late at night from, for example, class or the campus library, what precautions do you take to protect yourself?” Once you have completed the list, pair up with a man (if you are a
How is aging organized and experienced by white middle-class professional women?
How do white middle-class women reproduce the discourse of decline in their narratives and embodied identities?
How do white middle-class professional women resist the discourse of decline through their narratives and embodied identities?
While aging might not be an issue for you (yet!), the connection between professional identity and appearance is strong, particularly for women. To what degree do you agree or disagree with Trethewey about the internalized male gaze that women experience? Are there similar issues for men in the
Have a conversation with an older female friend or relative. Has she experienced any of the issues that the women in Trethewey’s study faced? What were her responses?
Trethewey’s study is about white women. To what degree is the relationship among age, appearance, and professionalism similar or different for women of color?
Have you had any work experiences in which there was an effort by the organization to incorporate sexuality and the body into the work process? These might be retail or service positions but can be other kinds of work too.
Engage in a broad discussion of the increasing ways that the body, sexuality, and organizations intersect. What are some of the positive and negative consequences of this development?
In 2007 the performance group “Improv Everywhere” pulled a stunt in which 111 bare-chested men invaded an A&F flagship store in New York City. Watch the video of the event and discuss how the group attempts to critique A&F’s use of the body as a retail strategy:
Reflect on your own racial and/or ethnic background. How important has this been in shaping your sense of who you are as a person?
Share your interrogation with someone else in class. What are the points of commonality and difference in your respective racial/ethnic personal narratives? How do other types of difference (class, sexuality, ability, etc.) intersect with your story?Can you come to any conclusions about the ways
What are the differences that make a difference that are important to you? Create a map of the differences that impact your life and show how they intersect with each other. How does this “difference map” shape how you experience the world?
What are the expectations, feelings, and sentiments that you associate with a diamond engagement ring? Where do these come from?
How many of you (men and women) have been involved in purchasing a diamond engagement ring? What were you told by friends, family, and diamond sellers about the rules and norms for purchasing diamond rings? Where do those rules and norms come from?
In groups, brainstorm other examples of consumer products that have been successful in constructing systems of meanings that have become part of our culture. How do these products use the idea of the floating signifier to create meanings? How have these products shaped our lives?
What do you think of the “Alex From Target” phenomenon? Watch his interview on CNBC here and discuss how he is being branded during the interview: https://www.cnbc.com/2014/11/12/alex-from-target-fame-pretty-overwhelming.html.
What kind of social media presence do you have? How carefully do you curate what you post online? Do you consciously think about the online identity/brand that you are creating?
Do you have any aspirations to be a micro-celebrity? Do you consciously engage in efforts to increase your number of followers?How do you see your online identity as connected to your work and career aspirations?
Do you consider yourself a member of a brand community? What is the brand? Why are you so enthusiastic about it?
Have you ever contributed to an online brand forum? What was your motivation for doing this?
Harley-Davidson also has a very strong brand community. Read the following article about Harley-Davidson’s brand strategy: https://www.referralcandy.com/blog/harley-davidson-marketing-strategy/. What insights does it give you into how brands are created? Check out the “Harley Owners’ Group”
What is your favorite brand? Perform an analysis of the brand identity it cultivates. Whom does the brand appeal to? What meanings do you associate with the brand? Why? What are the various communicative elements that make up the branding process? How does the brand appeal to elements of popular
Conduct a brand analysis of your college or university. Examine its logos, slogans, online videos, and so on. What image does the branding process construct? How do you see yourself connecting (or not) to this branding process?
Watch “Leadership Lessons From Dancing Guy” on YouTube. What’s your reaction to what happens?
Think about your own ideas about leadership. Where do these ideas come from? What do you expect from a leader? Describe your experiences with both good and bad leaders. What differentiates them?
Think about your experiences as a follower. How would you categorize yourself in terms of Kelley’s follower roles? What factors influenced your role behavior?
Compare this video with the following speech by Alec Baldwin’s character in the 1990s film, Glengarry Glenross:https://www.youtube.com/watch?v=Q4PE2hSqVnk. What kind of leadership style does Baldwin’s character reflect? How might you compare and contrast the leadership represented in the two
Have you ever been a member of a group that had “seemingly endless team meetings” that produced little outcome? (If you haven’t yet, you’re fortunate—you will at some point!) How might the mismanagement of the tension between hierarchical and shared leadership described by Holm and
Holm and Fairhurst note that control-oriented hierarchical leaders can be accused of creating “discursive closure” (mentioned in Chapter 2), which is when people in positions of power find ways to suppress dissent and avoid genuine conversation.How might hierarchical leaders (people in
If Michael asked you for advice about how to more successfully address the tension between hierarchical and shared leadership, what would you tell him? What resources does this chapter provide for such a conversation?
After the interview with Schultz on the radio program mentioned above, the reporter attends one of the Starbucks training sessions on implicit bias. Listen to this segment (https://www.thisamericanlife.org/648/transcript; it ends at 27 minutes through the program), and then discuss your reactions
Just a few days after the training session occurred, Howard Schultz resigned from Starbucks, and it was widely reported that he was considering a run for U.S. president. Does that information change your assessment of the case? Why or why not?
Above, we presented an ambiguity-centered approach to leadership, which suggests that the meanings of stories (and all other symbols) are up for grabs. What are the sources of influence over the meanings of the training? Imagine if Starbucks partners used the lessons of the training to reinforce
The Starbucks implicit bias training occurred in late May 2018. From your perspective at this point in time, can we say that it had any effect? Has it led to more talk about a difficult subject in the broader culture?
Interview someone in a position of leadership. Ask that person about his or her leadership philosophy and how he or she came to develop this particular perspective. Can you identify this philosophy in any of the leadership theories we have discussed in this chapter?
Think about your own experiences in positions of leadership. What are/were the particular challenges you faced? What is/was most rewarding and most frustrating about the experience? In what ways has this chapter helped you put these experiences in context?
Find a leadership consulting company on the Internet and read the description of the services it offers. With others in class, discuss the following questions: What does this firm seem to do? What does it promise? What expertise do the consultants claim to possess? What are the assumptions about
Skim a bestselling leadership book (you can find a good list at Amazon.com by searching for bestselling leadership books or the New York Times’ list: https://www.nytimes.com/books/best-sellers/business-books/. What explicit lessons do you see?More importantly, what are the implicit lessons
Barbour et al. found that people in this organization encountered challenges in collaborating, even after big data and analytics arrived on the scene. Using adaptive structuration theory, explain why those challenges remained.
In groups, consider how you might overcome the problems of “individual and organizational agendas, hierarchical divisions, and legal and regulatory constraints” noted in this study. Is there a technological solution to these challenges? Is there a social solution? What were the consequences of
You’ve probably been on a group or team at some point in your life where a “freeloader” or a “slacker”—in other words, someone not pulling her or his weight—has hurt the team’s performance. And you were probably frustrated by it. (If you haven’t, you just may be the freeloader
One former employee reported in the story said, “Amazon is driven by data . . . It will only change if the data says it must—when the entire way of hiring and working and firing stops making economic sense." Do you agree or disagree with this? Are there other ways to change a system like this?
What are the four major approaches to communication discussed in this chapter?What insights does each approach provide?
Explain what we mean by our definition of organizational communication.What are the sources of individual creativity? What are the sources of organizational constraint?
Strategic ambiguity is discussed as a way to encourage empowerment by allowing employees at different levels within the company to interpret the meaning of statements in relation to their own jobs. However, it doesn’t always work out that way. What potential problems are associated with using
What is dialogue? Of the four types of dialogue described in this chapter, which ones do you believe are most likely to be available to organizational employees?Why?
How would you characterize the kinds of communication that are most prevalent in university life, both in and outside the classroom? For example, do students of the humanities and the social sciences follow different definitions of communication than their counterparts in the natural sciences?
Under what circumstances do you behave most mindfully? Think of situations in jobs or classes that required a great deal of mindfulness from employees or students. Did the expected degree of mindfulness cause any problems?
What is the relationship between organizational communication and working with integrity?
What are the advantages and disadvantages of viewing organizational communication in terms of power?
Trace the historical roots of critical approaches. Do you think critical theorizing is still relevant today? Why or why not?
What are some different views of the nature of power in organizations?
What is ideology, and how does it both enable and constrain communication in organizations?
What roles do metaphors, myths, and stories play in maintaining and transforming existing power relations?
What is concertive control? What are some examples of concertive control that you have experienced as an employee or a consumer?
What is discourse? How are discourse and organizational knowledge related to one another?
What elements, if any, of the panopticon still exist in contemporary institutions?
What role does electronic surveillance play in the exercise of power at work?
Why is health care an important context for critical inquiry? What concepts from the chapter might provide the most leverage in terms of creating change in health-care contexts?
Of the forms of resistance discussed in the chapter, which ones have the greatest potential to effect change? Given what you have read in this chapter, why do you think resistance movements are not widespread?
What modes of being are encouraged by critical approaches to organizations?As a critical student of organizational life, what is the one issue or problem you are most concerned about? How is that issue or problem an outgrowth of ideology, hegemony, or concertive control? What can you do to

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Organizational Communication Balancing Creativity And Constraint 6th Edition Eric M. Eisenberg, H. L. Goodall, Angela Trethwey - Solutions

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