Organizational Communication Approaches And Processes 7th Edition Katherine Miller, Joshua Barbour - Solutions

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Can you think of any other explanations besides those offered by the Narrative Paradigm for Miles’s preference for Jorge’s candidacy after he read the campaign flyers?
Do you agree with Fisher that humans are storytellers? What does that mean to you in a practical sense?
When you listen to others’ stories, do you evaluate them based on coherence and fidelity? Can you think of any other criteria that you use to evaluate the stories that you hear?
What support does Fisher have for his contention that all communication is narration? Can you think of some communication that is not narrative in nature? If all communication is narration, do you think the theory is too broad in scope?
The Narrative Paradigm suggests that when an expert argument is compared to a good story, the expert argument will fail because it will lack the coherence and the fidelity that a narrative possesses. Do you agree or disagree with this claim? Give an example where expert testimony failed to persuade
Choose a story that has been in the news recently and analyze it for narrative rationality.
How is narrative rationality different from the Rational World Paradigm? Do you think Fisher succeeds in synthesizing the two strands that traditionally characterize rhetoric: the persuasive, argumentative strand and the literary, aesthetic strand? Explain your answer.
Discuss whether you believe that Professor Randall should rely less on technology in preparing her speech and more on her life experiences. Is there too much reliance, for instance, with her consultation of various databases, chat rooms, Skype, and email?
Describe how Media Ecology theorists might react to the current news today? What would be his major criticisms and his major objections? What would he be particularly interested in?
Do you agree or disagree with McLuhan regarding television being a cool medium? Use examples to defend your view.
Interpret and comment on the following statement: “Technology is the end of our beginning.” Use examples to defend your view.
Discuss your response to theorists who choose to be part of the popular culture, including participating on talk shows and appearing in films.
Apply any principle of MET to(a) YouTube,(b) Snapchat,(c) Facebook,(d) LinkedIn.
Why do you think little quantitative research has been undertaken with MET?
Rewrite the opening example of Luke Merrill and Roberto Hernandez. This time, place the two individuals in the context of teacher and student.
Explain how convergence might function in the following relationships: police officer–driver, therapist–client, and supervisor–subordinate. In your response, choose a conversational topic that might be unique to the relationship and integrate convergence accordingly.
We have noted that overaccommodation typically results in miscommunication. Some research in Communication Accommodation Theory has also examined underaccommodation in your college and/or family, or the process of not adapting sufficiently to another communicator. What do you believe are some
Giles contends that self-perception can influence the accommodation process. How does a person’s self-perception affect how one chooses whether or not to accommodate? Provide examples to illustrate your thoughts.
CAT has been framed in the intercultural communication context. Based on your understanding of the theory, under what additional context(s) can the theory be understood?
How might divergence be explained using social identity? Explain using examples from your life.
Discuss a situation in which accommodation might backfire on an individual.
Can you think of other dialectic tensions that might pervade the relational life of Eleanor and Jeff besides those discussed in the chapter?
Do you think relationships are better explained through stage theories or dialectics? Why? Provide support for your position.
How do you think communication is used to deal with conflicting desires within a relationship? How does RDT help us understand communication behaviors?
Only a few of the articles cited in the chapter have to do with RDT applied in ethnicities other than European American. How do you think culture and ethnicity impact the theory? Is it universal across cultures? Or do you see its claims as culture specific?
Explain the differences between the original applications of RDT and RDT 2.0. How do you see the transformation of the theory? Do you think it’s more productive to generate lists of the tensions that characterize relational life or to examine the power struggles underlying the many voices in
Provide an example of the multiple discourses that animate a specific relationship you are in now or have been in the past. (How) has power played a role in these discourses?
Provide an example of how you could use reframing to resolve a dialectical tension.
Are you like Joyce Jensen in that you do not feel safe walking in your neighborhood at night? How much television do you watch? Do you fit the profile offered by Cultivation Theory? Why or why not?
Cultivation Theory is a critical theory and demands action from its adherents. Do you believe researchers and theorists should become politically active in the fields they study? Why or why not?
Do you agree with the hypothesis presented by the Mean World Index? Why or why not?
How do you define violence on television? Do you think it’s possible to calculate violent acts as Gerbner and his colleagues have done? Explain your answer.
People post a lot of pictures on Facebook of themselves and their friends drinking. Do you think that people who spend a lot of time visiting these Facebook pages would cultivate a view of reality that overemphasizes drinking behavior, as CT would predict?
How do you respond to the criticism that more television channels and more divisions among viewers mean that the assumptions of Cultivation Theory are no longer valid?
What other variables might affect people’s perception of the world in addition to their amount of television viewing?
Do you think that the Petrillo family is responsible for not trying to leave their current situation? If they are not able to achieve the “American Dream” of owning a home, should the media be blamed? Include examples when expressing your opinion.
Discuss how hegemony functions in world events, such as the refugee crisis and political oppression. Now apply the concept to your campus. Identify any similarities and differences between the two applications. Use examples in your response.
What other cultural artifacts exist in our society that could be studied within a Cultural Studies framework?
British Cultural Studies is strongly focused on class differences. What do you think about applying the thinking of British Cultural Studies to Cultural Studies in North America? Do you believe that the concepts and principles are relevant to all countries? Why or why not?
Do you agree or disagree with the belief that oppressed populations have little voice in the United States? How does this view relate to how you feel about the theory?
How might Cultural Studies theorists view current poverty rates in the United States?
Apply counter-hegemony to a contemporary television show.
Do you think MGT provides a good explanation for the difficulties faced by Patricia Fitzpatrick from our chapter-opening story? Why or why not? What other explanations might you offer to understand her situation?
Have you had the experience of fumbling for words to describe something that you were feeling or something that happened to you? Do you think MGT explains that experience for you? Why or why not?
Can you coin terms for experiences that women have and men do not? What about the reverse? Do you agree with MGT that the English language fits the male experience of the world better than the female experience? Explain your answer.
We mentioned that one criticism of MGT is that some women do manage to speak out on the public stage and so the theory overstates the problem that women have with language. Do you agree or disagree with this criticism?
Have any of the reforms that are suggested by MGT taken hold in our language? Give examples of changes in the language that have made it more responsive to women’s experiences.
Would it make MGT a stronger theory if it dropped the feminist perspective and just focused on any non-dominant groups that are muted in the English language? Does MGT provide a good explanation for groups, other than women, who are silenced? Why or why not?
If MGT is a critical theory, what actions has it stimulated? How has it advocated for change?
Do you accept the argument of Feminist Standpoint Theory that all standpoints are partial? Explain your answer. How does the case of Angela and Latria, from the beginning of the chapter, illustrate this claim?
Give an example of situated knowledges in a specific context.
Do you agree that women form a subordinate group in the United States or in any culture worldwide given the chapter’s definition of a subordinate group? Explain your answer.
If all truths are understood as coming from some subjective standpoint, how is it possible for people to communicate? If there is no objective truth, how do we reach agreement among people with different standpoints?
What are the limits of difference that ground a standpoint? Might we eventually end up with standpoints that are so particular that only relatively few people share them? How would this help us to understand communication between and among people?
Do you think Co-cultural Theory provides a good explanation for the ways all marginalized people communicate when dealing with the dominant group? Why or why not? What other explanations might you offer that could better explain this situation?
How well do you think scholarship has done in incorporating the tension between sharing a common standpoint and recognizing differences? Give some examples.
Take a position on the essentialist argument relative to Feminist Standpoint Theory, and defend your position.
What do you think about phenomenology as a method for discovering what marginalized people really think about their communication strategies? What do you think might be the pitfalls in asking people to tell you what they think? Are people always honest? Do people always know what they think or
What do you think Co-cultural Theory offers that’s distinct from what we can learn just from Muted Group Theory or Feminist Standpoint Theory alone? Do you think CCT contributes enough to make it worth a separate theory? Explain your answer.
Can you think of other communication orientations that members of marginalized groups might employ when interacting with members of dominant groups other than the nine provided in the theory? What other communication orientations do you think exist? Explain your answer.
What do you think about Orbe’s decision to label the people who participated in his research “co-researchers”? How does that label represent the philosophy of phenomenology? Do you think it actually makes any difference what you call those who provide answers to researchers’
Provide examples of what a person might say or do utilizing the nine communication orientations beyond those in the chapter. Have you ever observed people communicating using these orientations?Have you ever adopted any of them? What do these orientations tell you about the communication between
A possible critique of CCT is that, although it states that people have a variety of identities, placing a large number of people in one group (i.e., co-cultural or non-dominant) may obscure this variety. Do you agree with this? Explain your answer.
Marshall’s is a large plant in the midwestern United States that processes corn into the fructose syrup used in many soft drinks. Marshall’s is a continuous processing plant, running 24 hours a day, 365 days a year. There are two major components of the plant. In the wet mill, where
How does the systems metaphor for organizing move us from a prescriptive consideration of organizational communication to a descriptive and explanatory approach? Which aspects of the systems metaphor are particularly helpful for you in explaining organizational communication processes?
Helen Adams hung up the phone slowly and sat at the desk in her home office. She was surrounded by piles of documents relevant to various projects she was organizing for Sales Infomatics, the marketing firm she works for. As an independent contractor, Helen had the freedom to work at home and set
The first space shuttle flight occurred on February 18, 1977, with the launch of Enterprise. It was a proud day for NASA and the beginning of a new age in space exploration. Less than nine years later, on January 28, 1986, the nation was stunned when the space shuttle Challenger disintegrated
Chelsea McGuire is the chairperson of a communication department at a university in the southeastern United States. She has been chair for more than five years and has built a successful department. But Chelsea has worried for some time that the department is too successful. Over the last few
In what ways does group decision making parallel individual decision making? How does group interaction change and influence the decision-making process? If the group is part of an organization, how do organizational factors influence decision making?
Mike Garcia and Jill Hendrickson have been butting heads for months. Mike is a manufacturing manager at Auto Safety Products, a firm in the Midwest that designs and produces automobile seat belts and infant and child safety seats. Jill is a design engineer for the same firm. Recently, top
What aspects of the systems metaphor are highlighted in a cybernetic approach to understanding? Which aspects are highlighted in Weick’s theory of organizing? Which aspects are highlighted by “new science” system theories?
What kinds of research questions could be answered by the kinds of systems research methodologies outlined in this chapter? Are these methods mutually exclusive or can you see ways in which they could be usefully combined?
What are the key differences between prescriptive and descriptive approaches to culture? Is Schein’s model of organizational culture a descriptive model or a prescriptive model?
Lisa sighed in frustration. “Why did Joe have to leave? He was a great pastor—he was why I came to this church and stayed here. And now we have to look for someone new. I’ll do it. I’ll be a part of this search committee. But that doesn’t mean I have to like it.” “Well, you could
Brandon and Gabriella Houston were both home from college for Thanksgiving weekend. Brandon, a senior, attended a state university about ninety miles from home. Gabriella, a sophomore, attended a small college in a neighboring state. Both were home for the first time during the school year and were
Think about an organization you know well. This could be a workplace, a church, or perhaps the school you attend. What would you look for in developing a “cultural profile” of this organization? How would you link your observations about this organization with conclusions about the culture? And
Hank Pembrook is the owner of The Greenery, a chain of a dozen plant nurseries in a large western metropolitan area. The Greenery has been very successful and has the largest market share of any nursery in the area. Not surprisingly, Hank is pleased with his nurseries. They stock a wide selection
What is the difference between “managing” diversity and “celebrating” diversity? Is this a valuable distinction to make or merely a matter of semantics?
On November 18, 1999, on the campus of Texas A&M University, the Aggie bonfire collapsed, killing 12 students and injuring many more. The collapse of the bonfire was a hugely emotional event for students at Texas A&M, for faculty and staff, and for members of the surrounding community.
Few industries are confronted with more change and more turbulence than the health care industry. As the perusal of any newspaper or news website will indicate, there is constant pressure on health care organizations to provide quality care in a cost-controlled environment that is characterized by
Reflect on changes in communication technology during your lifetime. Are there communication technologies you use now that were not available when you were a child? What about changes experienced by your parents or grandparents? Do you think the pace of technological change is increasing or
Consider all the effects of communication technology discussed in this chapter. What do you see as the most positive effects? What effects are indicative of a dark side to communication technology? Given your beliefs about technology, would you consider yourself to be a “utopian” or a
Which ideas about communication media use seems most appropriate for describing the process through which you choose what technology to use? Are you rational in your choices? Are you swayed by what others say about a technology or the symbolic value of the technology?
What are areas of similarity and difference among the three major theorists considered in this chapter? Are the ideas of Fayol, Weber, and Taylor still relevant for today’s organizations? Why or why not?
How have organizations that you work in or have dealings with been affected by issues such as globalization, terrorism, climate change, and changing demographics? How do these issues have different effects on different people and different kinds of organizations?
Consider how airports deal with homeland security. What organizational communication processes have changed as a result of the threat of terrorism? Do you think airports and airlines have dealt effectively with these changes? Why or why not?
What kinds of organizational structures and processes stem from globalization? Why are these new structures and processes necessary? How do they enhance—or detract from—the quality of life for individuals working in or with the organizations?
How would each of the communication domains considered in this chapter approach the organizational issues that arose in the aftermath of events such as the BP oil spill, the Boston Marathon bombings, or tornadoes that often strike the midsection of the United States? How do these different lenses
What aspects of a classical approach to organizing are revealed by the machine metaphor? What aspects are concealed or obscured? Are there other metaphors for organization and communication that could shed more light on how classical theorists thought about organizational communication?
Thinking ahead to ideas beyond classical approaches to organizing, what are your major critiques of these ideas? How do you think the theories presented in this chapter misrepresent the nature of both people and organizations?
A great deal of research has discredited many of the findings from the Hawthorne studies. Given this research, why were the Hawthorne studies influential when they were conducted? Are they still influential today? Why or why not?
In jobs you have had, what aspects of the workplace did you find particularly satisfying? What role did managers have in making the organization a satisfying place? How do your experiences, then, fit in with the ideas of Abraham Maslow and Douglas McGregor?
In Chapter 2, we noted that the classical approach follows a machine metaphor, and in this chapter, we associated human relations theorists with a family metaphor. What metaphor would you use to describe the human resources approach? What are the strengths and weaknesses of the metaphor you propose?
Is the human resources approach more appropriate for some kinds of jobs and organizations than others? Why or why not? Can human resources principles be adapted for a variety of workplaces?
How do the concepts of “organizational systems” and “organizational cultures” move us away from the practice-based ideas advocated by classical, human relations, and human resources approaches? Would it be possible to describe an organization run through the principles of classical, human
What aspects of the systems metaphor are highlighted in a network approach to organizational communication? What aspects are highlighted in a sensemaking approach?
Why is “organizational culture” such a powerful concept for both practicing managers and those who want to have insight into organizational functioning? In what ways does this metaphor for organizing provide a better (or at least different) lens for looking at organizations than other metaphors
Think about an organization you know well. This could be a workplace, a church, or perhaps the school you attend. How could a network approach help you better understand relationships in this organization? What would you look for in developing a cultural profile of this organization? How would
How do the approaches considered in this chapter move away from the container metaphor of organization? Does this shift make sense to you? How does it comport with the ways in which we talk about organizations in our daily lives? Are there ways we can reconcile these two modes of thought by
How are the Montreal School’s ideas of text and conversation related to structuration theory, discourse approaches to organizing, and the general social constructionist movement? What are the most central concepts that unite these various positions? How does the theorizing of the Montreal School

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