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Mastering Communication 4th Edition Nicky Stanton - Solutions
There is a simple test which you can try, to check whether you mouth the words.Place your index finger vertically over your lips while you are reading. If your lips are moving, you will feel them moving with your finger. This test is also a cure because if you do find your lips are moving, all you
Find out the pattern of your eye movement. Ask a friend to stand behind you while you read from a book, holding a mirror in front of your face so that the friend can see your eyes. Then ask whether your eyes tend to regress from time to time, whether they stop to focus many times along a line or
Make a note of the opening and closing remarks and then analyse them in the light of comments that follow in this chapter.
What does the speaker say and do which makes the beginning and ending successful or unsuccessful for you/for the audience as a whole?
What do you want them to do/feel at the end?
What do you want to do to your audience?
What do you plan to achieve with this particular group on this particular occasion? Be as precise as you can.
When should you participate in a meeting?
How can you benefit from meetings and other small group discussions?
What are the main methods a group can use to make decisions? What are the advantages and disadvantages of each?What are the responsibilities of participants at meetings?
From what you now know about the nature of groups, what do you think the responsibilities of the person who chairs the meeting are?
In what ways can the physical setting of the group affect the group?
Do you think the size of the group is important?
Which groups seem to work best and why?
Think about the groups you belong to.
What is the optimum size of a group?
Make a list of the factors which cause this cohesion or lack of cohesion and compare your list with the many interrelated factors in Figure 8.1 which affect the way in which a group operates.
You may belong to some groups whose cohesiveness is very weak. What do you think are the reasons for this?
You are almost bound to belong, or to have belonged, to groups – different groups at work, at college, in your leisure activities. Think about them: which ones did you enjoy belonging to, which ones did you join and why?
Write down ways in which you have found time is wasted in meetings.
In talking about the advantages of group decision-making I have hinted at some disadvantages. Can you remember them and think of any others?
In your experience, do you think this is true? What reasons could explain this tendency?
Can you think of the reasons why groups are better at performing these five types of tasks?
First of all, from your own experience of belonging to groups and attending meetings, however informal, can you think of any advantages which groups have over an individual working on their own?
Write down ways in which you have found time is wasted in meetings.
In talking about the advantages of group decision-making I have hinted at some disadvantages. Can you remember them and think of any others?
In your experience, do you think this is true? What reasons could explain this tendency?
Can you think of the reasons why groups are better at performing these five types of tasks?
First of all, from your own experience of belonging to groups and attending meetings, however informal, can you think of any advantages which groups have over an individual working on their own?
Write down ways in which you have found time is wasted in meetings.
In talking about the advantages of group decision-making I have hinted at some disadvantages. Can you remember them and think of any others?
In your experience, do you think this is true? What reasons could explain this tendency?
Can you think of the reasons why groups are better at performing these five types of tasks?
meetings, however informal, can you think of any advantages which groups have over an individual working on their own?
First of all, from your own experience of belonging to groups and attending
Alan Deardorff. "Testing Trade Theories and Predicting Trade Flows," in Ronald W. Jones and Peter B. Kenen, eds. Handbook of International Economics. Vol. 1. Amsterdam: North-Holland, 1984. A survey of empirical evidence on trade theories, especially the factor-proportions theory.
What would you like to be doing in 5 years’ time? In 10 years’ time?
What is your proudest achievement?
What is your worst fault?
Have you got enough experience for the job?
What is the hardest thing you’ve done in the past 3 years?
What is the best idea you’ve had in the past year?
Describe yourself in three adjectives.
When did you last lose your temper? Why?
Are you an aggressive person?
Which do you prefer: money or status?
What has been your most valuable experience?
Are you different at home?
How would colleagues at work describe you?
What are you bad at?
What sort of things are you good at?
What do they not like?
What do people like about you?
List the possible sources of information about an organisation.
Did it describe what the organisation does? And so on
To whom were you asked to apply? A personnel officer/manager/director? The manager of a particular department?
Was the address for applications different from the location of the job?
Does it take training and career development seriously?
Does it export goods? If so, where to?
What is the name of the chief executive?
Has it been in the news lately? If so, why?
Have any recent political or economic events been likely to affect it?
Does it have a good employee relations reputation?
Does it have subsidiaries or branches? If so, which one(s)?
Is it an expanding or contracting industry?
Is it quoted on the stock exchange? If so, is the share price rising or falling?
What is its annual turnover?
Where is it based?
How many people does it employ?
Is it in the public or private sector?
Is it part of a group?
Is it a big organisation or a small firm?
Why might an interviewer use this type of question?
There are several specific uses for the probing question. How many can you think of ?
Can you think of one major advantage and one major disadvantage of using mirror questions?
The purpose of this type of question is obvious. Can you think of any snags?
What sort of information might be elicited by such open-ended questions?
Can you think of any possible uses for such emotively-loaded questions?
Again, can you think of the uses and abuses of such leading questions?
Can you think of possible uses and disadvantages of the bipolar or yes/no question?
What are the possible disadvantages of direct questions?
What would the direct or close-ended question be useful for?
Look at the Check-points list of types of business interview on p. 70.Which structure would you choose for each type of interview?
Now think of an interview you have taken part in recently. Imagine you could have your time over again, or that you are the interviewer this time, and think carefully about how you would answer all the planning questions above.
How can you prevent interruptions?
How are you going to arrange the furniture?
Or should you get the detailed information first and then progress to the wider, philosophical issues?
Would it be better to begin with general questions, followed by more specific ones?
Are you going to have to tread carefully? Listen more than talk?
Would it be better to begin in a friendly manner or come smartly to the point?
How should you behave?
How will you accomplish your objective?
Will they need to be introduced to the whole matter, or merely reminded or brought up to date on the main events so far?
What stage are you at in the matter?
What is likely to have happened just before the interview?
What time of day will it take place?
Is it likely to be interrupted?
Where will the interview take place? In your office, their office? In a car during a journey?
Do they have the power to make the decisions you require?
What are their likely reactions/objections?
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