PMP Exam Simplified 5th Edition Aileen Ellis - Solutions

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& Discuss the value and use of advertising and public relations.
& Identify customer needs and introduce simple market research techniques.
& Establish what would be the ‘right’ messages.
& Introduce the ‘marketing mix’.
& Define the information needs for customers.
Identify forms of information required inside and outside the organization.
& Develop and use contacts to trade information, obtain support and resources.
& Debate the use of negotiation.
& Discuss organizational culture.
& Introduce ways to cope with aggression.
& Identify common influencing problems and their solutions.
& Introduce methods for exerting influence.
& Debate individual responses to influences.
& Discuss methods of influence.
Identify the nature of influence.
& Present some examples of objective-setting and prioritization.
& Introduce the concept of time management.
& Present the concept of managing by objective-setting.
& Discuss the analysis involved in setting goals.
Introduce the concepts of planning in organizations.
& Discuss environmental issues, ethics and management.
& Introduce concepts of ethical behaviour outside the immediate organization.
& Introduce concepts of ethical behaviour within the organization.
Discuss the nature of ethical behaviour.
& Show how participation in the decision-making process can develop commitment.
& Discuss motivation and delegation in developing team members.
& Highlight ways in which teams can become effective.
& Identify the nature and sources of power and influence available to the manager and introduce positive approaches to their application.
& Define leadership and introduce various concepts and models to the developing manager.
You are managing multiple projects for your customer, the British Government. These contracts differ in type. Types include time and materials(T&M) and cost reimbursable (CR) contracts, as well as fixed price(FP)contracts. The corporate accountant calls you to state that you are about to hit your
The pessimistic time to complete Activity A is 22 days. The optimistic time is 10 days. The standard deviation for Activity A is:a. 1 dayb. 2 daysc. 6 daysd. 12 days
You are reviewing the latest data collected, in the form of a control chart, from a piece of equipment that cuts pipe. The process mean is a length of 42.35 meters. The upper control limit is 42.83 meters. The lower control limit is 41.87. The latest data in sequence is: 41.92, 42.38, 42.75, 42.32,
The project is to transfer technology developed in your factory in Scotland to an operations facility in China. There are approximately 3,000 stakeholders involved in the project living in 12 different countries. Your sponsor is very involved and communicates regularly with you, the project
You have been placed in charge of a team comprised of very experienced members. The team has been very successful in the past. The leadership style you are least likely to adopt in this situation is:a. consensusb. consultativec. autocraticd. facilitating
The control limits on a control chart provide us information on:a. what the process is capable of producingb. how the product should perform to meet the customer’s expectationsc. the tolerances set by the customerd. the specifications set by the customer
You are the project manager for a large construction company. Risk management is a large part of what you manage. Your management instructs you to focus on the business risks and informs you they will focus on the pure risks. How is your organization most likely to deal with pure risks?a. hire more
You are heavily involved in the sale of construction services to a large manufacturing firm. During the negotiation, your organization’s contracts manager takes over the negotiation and pushes for the contract type to be cost plus percentage of cost (CPPC) instead of the originally planned cost
One of your project’s key resources is being pulled away to a higher priority project. This resource is working on activity A on your project. Activity A has an early finish of 12 days and a late finish of 10 days. This means:a. Activity A has -2 days of total floatb. Activity A has a lag of 2
As the project manager of a small start-up company it is always important to carefully track your working capital. Working capital is defined as:a. current assets minus current liabilitiesb. present value of inflows minus present value of outflowsc. price minus costd. price minus profit
The theory that people choose behaviors that they believe will lead to desired rewards or outcomes is:a. Maslow’s hierarchyb. McGregor’s Theory Yc. Vroom’s expectancy theoryd. Ouchi’s Theory Z
Your company, Hausmann Associates, is in the final stages of the design/build of a semiconductor factory for a major customer. At the last customer meeting, the company finance manager mentioned the possibility of building another factory in the near future. This is an opportunity your company
A project manager has submitted several contested changes to the customer.These contested changes, often called claims or disputes, are impeding progress.The preferred method to settle claims and disputes is:a. mediationb. arbitrationc. litigationd. negotiation
A project manager has been managing a long term training project. The training is over, and she is trying to close out her project. The situation is not good.Although all requirements have been met, the customer is not satisfied. The customer states that the results of the training were not what
Your management is heavily involved in selecting where your project resources are to be concentrated and in, anticipating potential project issues and dealing with these issues before they can become critical. You remind your manager that, on a project, these type of roles are handled by:a. the
Your manager has limited knowledge of project management but understands the basic idea that managing the critical path is important. You have one critical path on your project and seven near critical paths. Your manager has only had a basic course on project management and has never heard of the
On your factory floor work in progress occupies a large amount of space.Management has decided to try a pull system. In this system, workers do not automatically receive work in progress from a previous station but pull it when they need inventory. Another name for this system is:a. Kanbanb.
Herzberg’s hygiene theory stresses:a. some job factors lead to satisfaction whereas others can only prevent dissatisfactionb. some job factors lead to satisfaction and to dissatisfactionc. some job factors lead to satisfaction in some people and dissatisfaction in other peopled. job satisfaction
As a house builder, you often take on more work than you can handle. For years you have consistently completed homes behind schedule, but you continue to be profitable. Your current project is running 90 days late and the homebuyer states that she intends to pursue punitive damages. Punitive
The performance measurements associated with your project are acceptable and remaining at a constant level, but your project seems completely out of control.The project CPI is 1.04 and the project SPI is 1.03. You have 405 team members in 30 different countries. You know that your focus should be
Your quality manager and operations manager are arguing about how much money should be spent on quality. The real question is how to define optimal quality.Marginal analysis states that optimal quality is reached when:a. the incremental revenue from improvement equals the incremental cost to obtain
The theory that high levels of management trust in, confidence in, and commitment to workers leads to high levels of worker motivation and productivity is:a. Vroom’s expectancy theoryb. Ouchi’s Theory Zc. McGregor’s Theory Xd. Herzberg’s hygiene theory
Based on the diagram below, the project is currently:a. ahead of schedule and under budgetb. ahead of schedule and over budgetc. behind schedule and under budgetd. behind schedule and over budget $800 $600 $400 $200 AC $0 EV PV
The cost of proposal preparation is normally billed as:a. not a direct cost to the buyerb. a direct cost to the buyer only if the buyer does not buy from the sellerc. a direct cost to the buyer only if the buyer does buy from the sellerd. a direct cost to the buyer regardless of whether the buyer
When an organization identifies an opportunity to which it would like to respond, it often initiates a:a. project scope statementb. feasibility studyc. work breakdown structured. project management plan
Your organization has just won a large contract. Management has ordered work to begin immediately. For you, this means getting the project charter approved. Management tells you that there is no time for this. What should you do first?a. explain the risks of proceeding without a charterb. begin
Deviations from the project management plan may indicate:a. apathy on the part of the team with respect to the projectb. poor teamworkc. potential impacts of threats and opportunitiesd. the need for more quality inspectors
The procurement professionals in your organization work in a centralized organization. A consultant has recommended that you move to decentralized contracting. All of the following are positives of decentralized contracting except:a. more loyalty to the projectb. easier access to contracting
A major fire occurred in your community six months ago. A final report was developed that included many recommendations going forward. Your project is to ensure that all the approved recommendations occur in a timely fashion. Now another recommendation has been suggested. You realize that if
You have spent months planning your project and you and your team are ready to begin execution. The direct and manage project work process includes implementing the project management plan and any approved changes made to the plan. Which of the following is not an input to direct and manage project
You have been managing a large mapmaking project for the government. Your customer is asking for multiple scope changes. You are considering these requested changes and trying to determine their true magnitudes. You are most likely to review what document?a. scope management planb. WBSc. project
Your contractor is reporting cost performance to you on a monthly basis using CPI. History has shown that the project’s CPI often becomes stable when what percent of the work is complete?a. 15%-20%b. 25%-30%c. 30%-45%d. 30% -50%
The WBS dictionary is developed during which process:a. define scopeb. create WBSc. define activitiesd. develop project management plan
As a project manager in the pharmaceutical industry, your projects include performing many drug trials. To accurately represent these required activities on your network diagrams, you need to include conditional statements. Most likely, what type of network diagramming technique is your project
A project manager should be rewarded on cost elements he can actually influence. Which of the following is hardest for the project manager to influence?a. direct costsb. indirect costsc. variable costsd. fixed costs
Your quality control group has recommended statistical sampling, which is often conducted for all the following reasons except:a. sampling can often reduce costsb. sampling is often a quicker processc. testing may be destructive so we need to sample or we would have no products to selld. attribute
The conflict resolution technique that will, without fail, resolve a conflict quickly but should only be used as a last resort is:a. compromisingb. forcingc. confrontingd. withdrawing
You have taken over a project in a matrix environment that has not been performing well. Many of the stakeholders are resistant and cannot agree on the path to move forward. The best approach you can take to resolve this issue is to:a. suggest each stakeholder write a detailed description of his or
You are conducting lessons learned on your project. The final SPI is 1.00. The final CPI is 1.12. There were 150 geographically dispersed team members. Although the customer accepted the final product, the customer has decided to shelve it.Where might you have put more focus than you did?a.
A new technician has joined your team. He and your sponsor worked together in a previous organization. Whenever you direct the work of the team, he brings up what he apparently thinks the sponsor would like the team to do. As a result, the members of your team are confused as to from whom they
Your risk manager likes to use expected monetary value to quantify risk.However, some of your stakeholders seem to ignore expected monetary value and instead base their risk decisions on the satisfaction they derive from each option.This theory is called:a. hierarchy of needsb. hygiene theoryc.
You were selected to lead the project that will move the organization into a leadership role in social media. Many stakeholders from both inside and outside the organization have been involved. Your sponsor issued the charter, and the stakeholders have been kept informed throughout the life of the
The portfolio steering committee is holding its quarterly project selection meeting. At this point, the committee is considering four new projects. The projects are similar in nature. The primary difference is their payment period. Project A has a payback period of 8 months. Project B has a payback
Your project is expected to run for three consecutive years. Your organization is introducing earned value management as part of the planning and managing of this project. Your project assistant does all the earned value calculations for you but has a hard time interpreting the results. The project
As part of the plan procurements process you are trying to decide if you should rent or buy a piece of equipment. To rent the equipment will cost $100/week.The purchase price of the equipment will be $900 plus a usage cost of $10/week.When will the cost-to-rent equal the cost-to-buy?a. 8 weeksb. 10
As a member of the quality control department it is your responsibility to teach an entry-level course to all technical personnel. One idea this course must address is the difference between tolerances and control limits. Which statement below is true?a. tolerances should be tighter than control
In the past, your organization has done a poor job of “killing” projects. To be more proactive, a portfolio steering committee has been formed. The committee is holding its first quarterly meeting. One of the committee’s primary responsibilities is to review the list of current and future
Your project is to build the first green roof in your island community. Green roofs serve many purposes including absorbing rainfall, providing insulation, and creating a habitat for wildlife. The government has created a new regulation related to collecting rain water that may affect your project.
At the start, Project A has an initial investment of $80,000. At the end of year one, the project has a benefit of $50,000 and at the end of year two, it has another benefit of $30,000. The project has no other benefits. Use a discount rate (interest rate) of 8%. What is the net present value of
You are working on your first large-scale project. The project’s CPI is .97.The project is running five weeks behind schedule and has over 300 stakeholders.Where should you, the project manager, increase your emphasis?a. scheduleb. costc. stakeholder engagementd. conflict management
In your organization, the terms “projects”, “programs”, and “portfolios” are often used interchangeably. You explain to management the differences between these words. Which of the following is a true statement?a. projects and portfolios are often a subset of programsb. senior
The project is to provide clean safe drinking water to an isolated community that has been hit by massive droughts. The CPI is .90. The project is two weeks behind schedule and the project has over 30 stakeholders. Where should you increase your emphasis?a. scheduleb. costc. stakeholder
You are involved in the design/build of a large manufacturing facility. The project life cycle is expected to span several years. You are able to do a detailed WBS for the early phases but not for the later phases. However, your management believes that all sections of the WBS should be decomposed
The work of your project is expected to be at a constant level over the life of the project. The project schedule is for six months. Each month’s budget is $200. At the end of month four, you have 40% of the total work completed and you have spent 70% of your total budget. The planned value for
Due to your great success on your last project, you have been assigned to a new project with a very difficult customer. Based on lessons learned from others, you recognize that your project having well-defined acceptance criteria is critically important. Which of the following statements is false
You are struggling to get your team members focused on your project. It seems that priorities across the projects in the program are unclear. Setting priorities across projects inside a program is most often handled by:a. the project managerb. the project stakeholdersc. senior managementd. the
Cost estimates based on project team members’ recollections are generally:a. uselessb. less reliable than documented performancec. more reliable than documented performanced. the most reliable form of estimating
Several of your key engineers are constantly showing up late for work. When they do finally arrive they are dressed very well, much better in fact than is standard practice in your firm. You wonder if what you are noticing is really a warning sign that they have been interviewing with other
A procurement audit:a. identifies any weaknesses in the seller’s work processes or deliverablesb. determines whether project activities comply with organizational and project policies, processes, and proceduresc. documents the effectiveness of risk responses in dealing with identified risks and
As a project manager in the software industry, you find your projects are overridden with requested changes. You try to explain to your customers the effect changes have on the competing project constraints. One simple way to explain the idea is that, if one constraint changes:a. the project cost
Projects within a given organization have all the following in common except:a. similar project life cyclesb. similar project deliverablesc. the same productsd. the same WBS templates
Your work on the project is expected to be constant for the six-month length of the project. During each month, your budget is $200. At the end of month four, you have 40% of the total work completed and you have spent 70% of your total budget. The project’s budget at completion for the project
As you are walking through your project’s construction site a fire breaks out and you realize chaos will likely ensue. The site safety manager is most likely to use which conflict resolution technique in this situation to evacuate people from the site quickly?a. problem solvingb. compromisingc.
If your project is over budget, your cost variance (CV) is:a. negativeb. positivec. 0d. 1
You have moved into the project management role for a project to develop the marketing collateral for a major ad campaign. The collateral will be both hard copy and electronic. Thousands of project stakeholders will receive the benefits of your work. At this point, more than 80 percent of the work
It is early in a software development project, and the core team is in the process of collecting requirements. Key inputs the team should review are?a. the WBS and the project planb. the schedule and the risk management planc. the project charter and the stakeholder registerd. the requirements
Cost forecasts are an output of what process?a. plan cost managementb. estimate costsc. determine budgetd. control costs
You are a project manager who manages equipment installations in an automobile manufacturing facility. Early in the planning process, you are asked to generate ideas for improvement and to provide a basis by which to measure performance. You are most likely to use:a. control chartsb. Pareto
The forecasted estimate at completion is also called the:a. EVb. EACc. BACd. PV
An emergency has occurred and you urgently need a safety contractor to do some consulting work for you. In this circumstance, you are most likely to use a:a. fixed priceb. fixed price incentivec. cost plus incentived. time and materials
As a project manager in a global company, you realize that you need not only project management skills but also interpersonal skills. Decision-making is an example of an interpersonal skill. Which of the following is not an element of decision-making?a. risk managementb. problem definitionc.

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PMP Exam Simplified 5th Edition Aileen Ellis - Solutions

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