Organizational Behavior and Management 10th edition Robert Konopaske, John M. Ivancevich, Michael T. Matteson - Solutions

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Look at where Dan is in his life. He came to Puma just two years after graduating from college, one year as a Rhodes Scholar, and the next on what we may assume was the fast track of a large bank. Is he not showing a pattern consistent with being in his early twenties and a fast learner? Are we
This case is about Dan’s apparent lack of commitment to the job. To be committed, is to be bound emotionally to the job, if not the larger organization. What could Frances have done, so that Dan finds the enriched job she has in store for him more appealing?
“OB Legal”: an exercise to engage your learners in setting the dial at this turning point—set back or step forward? a. Run a brief mock trial.b. The jury is here to render a verdict in the case of Mead vs. Coggin. Alternatively, in the case of Coggin vs. Mead. c. Assign about twelve
Based on demand-control and effort-reward models of stress, are Trader Joe’s crew members likely to experience a great deal of stress?
According to the latest national crime victims survey, how many nonfatal violent crimes including rape, assault, and robbery, occurred against people while they were at work?
Having a boss or supervisor who is a bully is both a demoralizing and stressful experience. Research has shown that for individuals to be successful in their work they need managers and supervisors that treat them decently as human beings. But what happens if their manager or supervisor
Does Trader Joe’s need a wellness program? Why or why not?
Have you experienced any such crimes at work or know of friends or relatives who have witnessed such crimes? How would you assess their stress from such experience?
What are the most common workplace stressors?
What is asked of workers and students these days? Do more with less. Shoulder more of the costs of doing business or being educated. Do things in new ways and do new things, but do not make mistakes. Do your best, but do not expect it to lead to anything resembling permanency. Earn that degree, but
How does the Occupational Safety and Health Administration (OSHA) define workplace violence? What do you believe organizations can do to minimize such acts?
This is a straightforward exercise. It makes use of the “How Well Do You Handle Stress” test. Learners are asked to develop a plan for coping more effectively with stress. They then discuss their plans with a classmate. This concludes the exercise as written. You might want to consider this as
According to a 2012 survey by the Society for Human Resource Management (SHRM), what percentage of employers reported incidents of workplace violence in the past year? What causes can be attributed to such incidents – at personal level? At organizational level?
What is both a major cause and outcome of workplace violence? What can be done to avoid such acts?
What contributed to this creativity and thus happiness? Was it the project or, the person who asked for the project to be done? Was the environment of the workplace or classroom a factor?
What part of this creative experience do the students attribute to intrinsic motivation?
What part of this creative experience do the students attribute to extrinsic motivation? For example, “I thought I would get a big bonus if I came up with a new system for product introduction.”
If this burst of creativity occurred in the workplace, what part of the environment (fellow workers or manager) contributed to the creativity?
We are advised to protect “non-work time.” Is this the time our employer does not own? Are we protecting this time from our employer, or, possibly, from ourselves and the lure of giving “one’s all” to our employers in exchange for reward and advancement?
Advice for managing personal time calls upon us to consolidate and cluster tasks to reduce wasted time. What if this is how we manage all our time—work and personal? We may have more freedom to manage the tasks upon which we spend personal time, so that we “call the shots.” What if we are
We bring our health status to work. Once there, who “owns” it? The employer? Ourselves? On the other hand, are we co-owners?
When a business pays toward the cost of health insurance, our health status becomes a liability (or an asset). Explain.
Wellness programs are said to have a promising return on the investment. What seems to be at the bottom of this? How is being well a financial driver?
Consider this worst case scenario. You take a health risk assessment that your employer claims is voluntary, but is keeping a record of those who decline. You wrongly assume the findings are only for you to use to manage your own wellness. Instead, a found condition goes to your boss who suddenly
Here is a brief exercise to extend the scope of learner attention to this vital individual and organizational issue. a. Form small groups and ask them to tackle this question: How can jobs themselves by transformed into ‘wellness’ programs? b. Their objective is to visualize and list
Yee immigrated to the United States from Mainland China. What obstacles do you think Yee encountered when she first started doing business in the United States?
The list of life events that bring on dystress seems to have a thread running from top to bottom. There was before. Now, post-event, there is after, and after is irrevocably different for the person. What seems most distressing, losing the known or facing the unknown? On the other hand, in most
The lesser-weighted events like Christmas, or a change in eating habits, seem to fit within the category of short, manageable disruptions to routines. The actual impact of these events will vary according to the individual’s orientation toward change and coping ability. How might a person turn
A point of this Strategic OB Experience is that managers need to know which of their decisions to make radical change will do the most harm, as in sudden, unsupported layoffs or reducing health insurance coverage. How likely is it that decision makers will turn away from enacting decisions that
One of the benefits of knowing this list as a manager is to be able to figure out why associate performance suddenly takes a nosedive. After looking for stressors in the work environment, they can explore, sensitively, with the associate that life event or events may have recently occurred. Was it
Learners use this instrument to test the level or residue of stressful life events in the past 12 months. What will they discover about the nature of resilience?
a. “Running up a tab.” It is hoped that your learners scored below 150, a stress level at which it is unlikely that they will experience health problems because of stress. However, there is still the future of life events up ahead. What higher-ranked life events are ahead that will “run
Is Tony a friend or an associate? That is the main question of this case. It is the fact that Walt is a business owner depending upon Tony’s talents as a chef to sustain the popularity of the new restaurant that makes him an associate. A friend with a drinking problem is one thing. A friend of a
If Walt breaks the “and,” it now becomes friend or associate. He must look objectively at Tony’s backsliding behavior as he would any other employee acting in this moment in a manner that is harming the business. What will Walt see in this behavior that he might have glossed over by his
Bill, Walt’s partner, and the other associates of this restaurant, possibly even regular customers, are doubtlessly watching to see what Walt will do. How might their stress levels change, if they see Walt favoring Tony with allowances for this behavior that they would not expect to be given to
Tony is figuratively faced with the same choice—friend or associate? It appears that he is banking on choosing friend over associate. Were Tony to have been just another associate, as important as being a successful chef was, would he have tested the owner’s patience by going off the wagon?
It is asked if Tony’s problem with alcohol could be stress-related. There is evidence that pressure in the kitchen had grown fast, as they had to move to a larger location within the first year. Yet, Walt had seen to it that associates benefited from the growth. Tony’s earnings had doubled and
Tony lied to his friend Walt to cover up the fact that he was staying home to drink. This shocked Walt. An associate might lie in desperation and out of fear of his boss and losing his job, but would an old friend do that to him? Now, Tony is in the back—drunk—and asking for his money.
One of the questions is, “What should Walt do to help Tony cope?” Here is a good point of departure for a suggested fast class exercise.a. Give every learner a slip of paper or a single file card. b. Ask them to jot down privately the full sentence, as they would have Walt speak it to
Being part of the green technology revolution was an important part of Yee’s personal philosophy. How has this philosophy directed her actions as a business leader?
(a) What is leadership, (b) Why is it important for organizations?
Based on contingency theories of leadership, which approach to leadership should be used by Mates? Why?
Learners will recognize some version of the phrase, “I am placing my future in your hands.” This exercise symbolizes an ethical reality of what it means to be a leader. Those who choose to follow, rather than to go by their own direction are, for that moment, placing the outcome in the
What actions has Yee taken to see that the furniture industry is better able to utilize a “green” way of thinking?
Is Dan Bane a transformational leader? Why or why not?
How has Yee been able to coach and develop others who work with her to embrace her commitment to people as well as to the product she manufacturers?
Have your students Google NPR and search for the Special Series entitled “Leading Ladies.” Have them listen to the Special Series Leading Ladies of March 2007. These two interviews were conducted by Tony Cox on “New and Notes.”The first is an interview with Lillian Roberts, who was 79, when
The behaviors this instrument conjures as notes of leadership behavior are worth remembering. They are surfaced so that your learners may detect and discriminate between transactional and transformational, passive-avoidant behaviors by those they would follow. Here is an exercise to more deeply
Companies like Crate and Barrel, Room & Board, and Magnolia Home Theatre purchase Yee’s products. What might she have had to do in her role of corporate leader to convince these companies that her products were worth purchasing?
What about Mickey Drexler’s leadership style set him apart from others in his industry?
What leadership traits do you think Yee possesses that contribute to her leadership success?
Which traits associated with being a successful leader does Drexler display?
Analyze Drexler’s leadership style using Behavioral theories of leadership.
Would you like to work for a leader like Drexler? Explain why or why not.
What about Drexler’s leadership can be imitated by others? Can it be taught?
What advice does CEO Ursula burns give for being a successful leader?
Would you describe Burns as a transactional or transformational leader? Explain.
Was Burns just lucky? Explain your answer.
What aspects of Burns leadership style can be learnt by others?
What about Indra Nooyi and Elon Musk’s leadership style set them apart from others in their industry?
Which traits associated with being a successful leader do these two CEOs display?
Analyze Nooyi’s leadership style using transformational leadership.
Would you like to work for a leader like Nooyi or Musk? Explain why or why not.
Can these leadership styles of Nooyi and Musk be imitated by others? Can it be taught? Explain.
The proof is in the pudding is an old saying that comes to mind, considering and comparing the effectiveness of the two presidents. Effort that each put into their respective universities as strategic leaders differs in direction, style, and substance. That would be assembling and mixing the
Both Frances Workman and Al Thomas inherited schools in downward performance spirals and reversed this trend. Frances read the situation as requiring energies directed mainly at external constituencies. Al chose an internal focus. Were the presidents leading in directions in which they felt most
Learners are asked to describe the leadership style of both, based on the information provided. Clearly, neither was an avoidant leader, although information about damages left in the wake may be interpreted that their recent predecessors were. One could make a strong case that Frances Workman is a
It is asked, “What could each president have done to be more effective?” On the face of it, Frances could have devoted more of her time and personal attention to the internal campus community, particularly the faculty who were still wary of her. Al, on the other hand, could have allocated more
Frances Workman’s charisma is reflected in her proven ability to win over many public constituencies to her vision of a revitalized Willard University. Al Thomas is not nearly as popular, seen as somewhat “stilted and indifferent” by faculty. He addressed internal weaknesses like removing the
Here is another way to engage learners in drawing lessons from this case: a. “Mirror Image Fate.” What if Frances Workman had been hired to be president of Eastern University and Al Thomas, as president of Willard University about the same time? Would the performance of each institution be
Students will most likely come to the same conclusion that Javier has, namely that the worldwide product structure seems to make the most sense. Discuss with your class how they came to this conclusion and if it is valid.Next you will want to address the problems at the end of the case that Javier
What are some competitive issues that might lead a company to take a partnership approach to e-business rather than setting up an in-house Internet division? What are the advantages and disadvantages of each approach?
When you are faced with choosing between several valid options, how do you typically make your decision? How do you think managers typically choose between several options? What are the similarities between your decision process and what you think managers do?
How would you make a decision to select a building site for a new waste treatment plant in the Philippines? Where would you start with this complex decision, and what steps would you take? Explain which decision model in the chapter best describes your approach.
What is negotiation?
Identify nine power or influence tactics and their contingencies.
Are specific types of work or situations more likely to benefit from the presence of “battle-tested” leaders? List a few examples.In 2008, facing a serious shortage of leadership-ready employeesat the store management level, Walmart decidedto recruit from the U.S. military. The company sent
Do charismatic and transformational leadership generalize across cultures?
1. After realizing what he had done, how should Cochran have responded to this situation?2. After the incident, Mayes says of Cochran: “His name soon became synonymous with ’idiotic behavior’ such as ‘don’t pull a Cochran.’” Is it unethical to participate in such ribbing?3. Kaspar
1. Do you know for certain that you would have refused to agree to the unethical behavior in the experiment?2. Do you think the team nature of the decision makes it more likely or less likely that individuals will choose to behave unethically?3. In this study, all team members were required to sign
1. Think about a time when you’ve been in a group that had to make a collective decision that didn’t turn out well. Can you identify any specific decision-making errors the team made?2. In the situation you encountered, can you think of any strategies that would have helped make the group
In your experience, do younger individuals differ from older individuals in their plans to remain with one employer for a long time? Do you think these differences, if you believe they exist, are due to shifting economic realities or to changing work values?Lifelong commitment to one employer is a
Have you ever worked where emotions were used as part of a management style? Describe the advantages and disadvantages of this approach in your experience.As this chapter has shown, emotions are an inevitable part of people’s behavior at work. At the same time, it’s not entirely clear that
1. Do you think happiness coaches are effective? How might you assess their effectiveness?2. Would you welcome happiness training in your workplace? Why or why not?3. Some argue that happiness coaches are a way for organizations to avoid solving real work problems—a diversion, if you will. How
Some contend that job crafting sounds good in principle but is not necessarily available to everyone. What types of jobs are probably not amenable to job crafting activities?Consider for a moment a midlevel manager at a multinational foods company, Fatima, who would seem to be at the top of her
Think about how you might reorient yourself to your own job. Are the principles of job crafting described above relevant to your work? Why or why not?Consider for a moment a midlevel manager at a multinational foods company, Fatima, who would seem to be at the top of her career. She’s
1. If you had reason to believe someone was lying about an absence from work, do you think it would appropriate to investigate?2. If excessive absenteeism is a real problem in an organization, are there alternatives to surveillance? If so, what are they, and do they have any limitations of their
When was the last time you changed a specific behavior (e.g., began to exercise, went on a diet, studied a new subject)? How successful were you in achieving and sustaining the change? Explain.
How do you cope with cognitive dissonance after making a decision? Are you successful? By what criteria?
Risk is an inevitable part of decision making. Thinking back to an important career-related decision you made recently, how much risk was involved in the decision? How did you go about weighing the risks associated with the possible outcomes? How much risk are you willing to tolerate to be
Think of a time when you were trying to communicate with someone from another culture who did not speak your native language well. What steps did you take to understand this person? What was the most difficult or challenging aspect of the situation?
Think back to the discussion of the The Wheel Net and The All-Channel Net. Which communication approach is better at solving complex problems? Why?
Think about a previous job you have held. Which, if any, were the sources of your power? Did you attempt to increase your power? If so, how?
Think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which of the following negotiation tactics were used by you and/or the other party: good guy/bad guy, the nibble, joint problem-solving, power of competition, or splitting the
People handle conflict in different ways. Assume you are a team leader and two of your team members (who report to you) are trying to negotiate who will take the major share of the work on a new project. Both feel that they are overworked already and neither one wants the additional responsibility.
When was the last time you changed a specific behavior (e.g., began to exercise, went on a diet, studied a new subject)? How successful were you in achieving and sustaining the change? Why?
1. Faced with the increased costs delivering both DVD by mail and for streaming online content it is clear that Netflix had to take some action. Describe the decision making process you would have advised Netflix management to follow.2. What values are reflected in the Netflix decisions presented
How do you cope with cognitive dissonance after making a decision? Are you successful? By what criteria?
Risk is an inevitable part of decision making. Thinking back to an important career-related decision you made recently, how much risk was involved in the decision? How did you go about weighing the risks associated with the possible outcomes? How much risk are you willing to tolerate to be
Think of a time when you were trying to communicate with someone from another culture who did not speak your native language well. What steps did you take to understand this person? What was the most difficult or challenging aspect of the situation?

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Organizational Behavior and Management 10th edition Robert Konopaske, John M. Ivancevich, Michael T. Matteson - Solutions

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