Organizational Behavior and Management 11th edition Robert Konopaske, John M. Ivancevich, Michael T. Matteson - Solutions

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Think back to the discussion of the The Wheel Net and The All-Channel Net. Which communication approach is better at solving complex problems? Why?
What steps can you take to become a more active listener? Why will better listening make you a better communicator?
In your experience, which of the barriers to effective communication discussed in the chapter is responsible for the most communication problems? Which barrier is the hardest to correct? Barriers include frame of reference, selective listening, value judgment, source credibility, filtering,
Can you think of a communication transaction you have been a part of when an encoding or decoding error was made? Why did it happen, and what could have been done to avoid it?
When was the last time you engaged in impression management? Was it effective? Why or why not? How might you use impression management to get a promotion? To receive a better grade in a course?
A number of frequently used influence tactics were discussed in the text. Have many have you witnessed being played in organizations of which you are a member? What other tactics have you seen used?
Think about a previous job you have held. Which, if any, were the sources of your power? Did you attempt to increase your power? If so, how?
Think about the last time you had to negotiate something (e.g., a higher grade, the purchase of a new or used car, etc.). Which of the following negotiation tactics were used by you and/or the other party: good guy/bad guy, the nibble, joint problem-solving, power of competition, or splitting the
People handle conflict in different ways. Assume you are a team leader and two of your team members (who report to you) are trying to negotiate who will take the major share of the work on a new project. Both feel that they are overworked already and neither one wants the additional responsibility.
Describe a situation in which you were part of a formal work group (while working in a job or as a student) and one of the members of the group did not contribute much work to the group effort or project. How did the other group members deal with this person? How did this person’s behavior affect
Describe an instance when you were experiencing "acute stress" at work. What was the cause of the stress and how did you manage it?
As a manager, why would you be interested in learning how to deal with misbehavior?
When an employee is frustrated with a supervisor or colleague, do you think it is acceptable for this employee to "vent" his/her frustrations on a social media site like Facebook?
What are the most important extrinsic rewards you receive from a job you currently hold (or held in the past)?
Describe the most meaningful job that you have ever had. Why was it meaningful? Do you agree with that part of job characteristics theory that posits that meaningful jobs tend to be more motivational?
Think back to the last time you felt unfairly treated at work or at school. Which of the four components of organizational justice, distributive, procedural, interpersonal, or informational, best explains why you felt this way?
Assume you are a global manager responsible for an international subsidiary that has employees from many parts of the world China, India, Morocco, Brazil, and Spain. How will you go about learning how to motivate these individuals to perform their jobs well? Which of the motivation theories
Of the three components of motivation direction, intensity, and persistence which do you believe is the most challenging to maintain when it comes to keeping yourself motivated at work or in school? Explain.
Which impression management tactics, if any, have you used while interviewing for jobs? In what way did these tactics influence the interviewer?
When a normally high performing employee makes a mistake or has a bad day, why should his/her manager not commit a fundamental attribution error when trying to understand the cause of the employee’s behavior?
In what ways does “information overload” (e.g., text messages, e-mails, search engine results, etc.) in today’s modern work environment affect employees’ attention? Does this divided attention impact their job performance? Explain.
Think back to a teacher, manager, or coach who believed in your ability and potential. To what degree did this Pygmalion effect impact your behavior and performance?
Have you ever had a “bad attitude” toward a situation, a certain course that you didn’t like, or an unattractive job assignment? How did that attitude affect your behavior (i.e. performance, attendance, and so on)? How did you attempt to improve your attitude?
Describe an instance at work when you allowed a person’s attractiveness or physical appearance to influence how you interacted with that person.
Which checklist ingredients would you value most as an employee? Which would you value least? Do some suggestions seem debatable?
If you worked for Twitter in the Tenderloin, how involved would you want to be in its community outreach efforts? Why?
Do consumers deserve to know about the companies that make the products they buy? Would such knowledge affect your purchasing decisions? In what way?
What are some potential explanations for why job satisfaction levels are on the rise, even in the face of seemingly stagnant drivers?
Which theory in the article is more compelling—that organizations are getting better at messaging or that employees are lowering expectations?
If you had several job offers after graduating, to what degree would the level of challenge stressors in the different jobs influence your choice of which job to take? Why?
How would you assess your ability to handle stress (including work and personal life)? Given the information provided in chapter 5, what could you do to improve your effectiveness in this area? Provide examples.The original discussion should be a minimum of 200 words in length.Respond to two
Which of the outcomes in Table 6-2 are most appealing to you? Are you more attracted to extrinsic outcomes or intrinsic outcomes? Do you think that your preferences will change as you get older?
Which of the outcomes in Table 6-2 are most appealing to you? Are you more attracted to extrinsic outcomes or intrinsic outcomes? Do you think that your preferences will change as you get older?
Assume you were applying for a job at a company known for its corporate social responsibility. How important would that be to you when deciding whether to accept a job offer?
How sensitive to you think employees are to the sometimes controversial statements that might be made by their CEO’s? How important are CEO comments to an employee’s own sense of the trustworthiness of the organization?
Is there a need for a rethinking of office design to better suit the preferences of introverted employees?
What combination of abilities is appropriate for the job of your dreams? Do you possess those abilities? If you fall short on any of these abilities, what could you do to improve?
Before reading this chapter, how did you define teamwork? How did this definition correspond to the definition outlined in this book?
Think of a team you worked in that performed poorly. Were any of the causes of the poor performance related to the forces that tend create process loss? If so, which force was most particularly problematic? What steps, if any, did your team take to deal the problem?
Which types of teamwork training would your student team benefit most from? What exactly would this training cover? What specific benefits would you expect? What would prevent a team from training itself on this material?
Think about the last serious conflict you had with a coworker or group member. How was that conflict resolved? Which approach did you take to resolve it?
Before reading this chapter, which statement did you feel was more accurate: “Leaders are born” or “Leaders are made”? How do you feel now, and why do you feel that way?
If you had to describe the culture of your university, what would it be like? What observable artifacts are present to be perceived by students? Are there any underlying assumptions that guide your behavior at your university?
Do you think increasing age diversity will create new challenges for managers? What types of challenges do you expect will be most profound?Over the past century, the average age of the workforce has continually increased as medical science continues to enhance longevity and vitality. The
1. What are some of the things managers can learn by walking around and having daily contact with line employees that they might not be able to learn from looking at data and reports? 2. As an employee, would you appreciate knowing your supervisor regularly spent time with workers? How would
1.Management consulting firms did very well on a per-employee basis, partly because they are mostly comprised of managers (as opposed to blue-collar or entry-level workers). How big a factor do you think composition of the workforce is in likelihood of producing a CEO?2.Do you think so-called
What are the dangers of an approach that encourages creative deviance?One of the major functions of an organizational hierarchy is to increase standardization and control for top managers. Using the chain of command, managers can direct the activities of subordinates toward a common purpose. If the
1. What do Kleinfeld’s efforts at Siemens tell you about the difficulties of restructuring organizations?2. Why do you think Löscher’s restructuring decisions have generated less controversy than did Kleinfeld’s?3. Assume a colleague read this case and concluded “This case proves
How does national culture affect how organizational culture is transported to a different country?
Schultz’s change initiative might succeed at another company that values customization and high levels of customer service, but how would it need to differ at a firm that emphasizes speed and efficiency of service?You are probably so used to seeing Starbucks coffee shops everywhere that you might
Do you think you will ever have an extreme job? Are you sure? Explain. Why do you think the number of extreme jobs has risen? Do you think organizations should encourage extreme jobs, discourage them, or completely leave them to an employee’s discretion? Why do you think people
Which team processes do you believe are most important to the crew of astronauts traveling to Mars? Why? Are there specific team processes you feel are relatively unimportant? Explain.
In general, do you think potential customers are aware of the broader reputational issues faced by the companies who make their products and services? How sensitive are you to such issues?
Why Consider Best Buy’s Results Only Work Environment. What are the major strengths of this program in regards to the management of employee stress? Are there weaknesses of the program in this regard? That is, how could the practice actually increase employee stress?
What other steps could the IRS take to manage the stress of its employees? How might leaders help employees deal with uncertainty in the organization moving forward?
How did the reorganization of the IRS influence employee stress? What changes could the organization make to address this unintended consequence of the reorganization?
Identify the different types of stressors experienced by IRS employees. Describe how the different stressors are likely to influence employee well-being, commitment, and job performance. How might these consequences be linked to the decline in the agency’s effectiveness?
If you managed people in an organization in which there were lots of hindrance stressors, what actions would you take to help ensure that your employees coped with the stressors using a problem-focused as opposed to an emotion-focused coping strategy?
Think of a situation in which you negotiated an agreement. Which approach did you take? Was it the appropriate one? How might have the negotiation process gone more smoothly?
Discuss how team training could be used to build effective processes for the crew traveling to Mars?
Describe additional types of information that could be collected by the psychologists to help crews better understand their interactions and how they influence crew effectiveness.
Think of a team you worked in that performed exceptionally well. What type of taskwork process did the team engage in? Which teamwork processes did the team seem to depend on most to produce the exceptional results?
If you worked in a company that valued and required privacy, would it affect your job satisfaction? What about your life satisfaction?
In what ways might being privately held benefit the job satisfaction of employees? In what ways might being publicly traded benefit satisfaction?
Volunteering has the potential to inject different kinds of job tasks to an employee’s regular employment duties. When companies encourage volunteering, do you think volunteers wind up having higher job satisfaction or lower job satisfaction? Why, and what might it depend on?
The manager of a consumer products firm said, “We use the brand manager position to train future executives.” Why do you think the brand manager position is considered a good training ground? Discuss.
This case illustrates a company whose environment is becoming dynamic and chaotic while it tries to maintain internal stability and order. This presents you with an excellent opportunity to have the class apply the balanced scorecard model described in the text. Use the following three questions to
What is the difference between a goal and a strategy as defined in the text? Identify both a goal and a strategy for a campus or community organization with which you are involved.
How might a company’s goals for employee development be related to its goals for innovation and change? To goals for productivity? Can you discuss ways these types of goals might conflict in an organization?
What are the primary differences between an organization designed for efficient performance and one designed for learning and change? Which type of organization do you think would be easier to manage? Discuss.
Based on what you know about the following organizations, how would you categorize them according to Mintzberg’s Five Organizational Types (Exhibit 1.7): General Electric? Facebook? Toyota Motor Corporation? Your college or university? A local consulting firm?
If class time allows, it is interesting for students to answer questions following the first part before reading further, and then to answer questions following the second part before reading further. This case will be a helpful reference in later chapters when you point out the potentially
What types of organizational activities do you think are most likely to be outsourced? What types are least likely?
What types of organizational activities do you think are most likely to be outsourced? What types are least likely?
1. Briefly describe whether events in this case support or refute the resource dependence, collaborative network, population ecology, and institutional perspectives. Why or why not?2. Do you think the changed relationships with other organizations could have occurred without internal company
Name some of the elements that contribute to greater complexity for international organizations. How do organizations address this complexity? Do you think these elements apply to an online company such as MySpace that wants to grow internationally? Discuss.
How do flexible manufacturing and lean manufacturing differ from other manufacturing technologies? Why are these new approaches needed in today’s environment?
Mass customization of products has become a common approach in manufacturing organizations. Discuss ways in which mass customization can be applied to service firms as well.
In what primary ways does the design of service firms typically differ from that of product firms? Why?
Numerous large financial institutions, including Lehman Brothers and Merrill Lynch, experienced significant decline or dissolution in recent years. Which of the three causes of organizational decline described in the chapter seems to apply most clearly to these firms?
Can a strong bureaucratic culture also be an adaptive culture, as defined in the text and in Exhibit 10.5? Discuss.Exhibit 10.5 Nonadaptive Corporate Cultures Managers care mainly about themselves, their immediate work group, or some product (or technology) associated with that work group. They
Review the stages of commitment to change illustrated in Exhibit 11.8 and the seven techniques for implementing change discussed at the end of the chapter. At which stage of change commitment would each of the seven techniques most likely be used?
How do the underlying values of organization development compare to the values underlying other types of change? Why do the values underlying OD make it particularly useful in shifting to an adaptive culture as described in Chapter 10 (Exhibit 10.5)?Exhibit 10.5 Nonadaptive Corporate Cultures
1. Do you think Citibank’s consulting arrangement with Robert Joss was unethical? Or is it possible to justify the arrangement?2. Do you think the roles of CEO and chairperson of the board of directors should always be separate? Why or why not?One critical structural element of most corporations
How does globalization affect organizational structure?
1. What does this story tell you about the effect of top management on organizational culture?2. How can you determine when a line has been crossed between a fun and informal culture, and one that is offensive and inappropriate?Like many newspapers, the Chicago Tribune is in trouble. The
1. In what ways were the cultures of Bank of America and MBNA incompatible?2. Why do you think their cultures appeared to mesh rather than clash?3. Do you think culture is important to the success of a merger/acquisition? Why or why not?4. How much of the smooth transition, if any, do you think
Define initial selection, and identify the most useful method?
Define substantive selection and identify the most useful methods?
1. Do you think that only certain individuals are attracted to these types of jobs, or is it the characteristics of the jobs themselves that are satisfying?2. What characteristics of these jobs that might contribute to increased levels of job satisfaction?3. Given that the four individuals we just
When an employee is frustrated with a supervisor or colleague, do you think it is acceptable for this employee to "vent" his/her frustrations on a social media site like Facebook?
1. Looking back at the section on “political influence tactics” in this chapter, which tactics did Facebook’s CEO Mark Zuckerberg use after he changed the original terms of use in 2009? Describe.2. Of the stakeholders listed in the last paragraph of the case, which group do you think is most
What is your opinion regarding whether ethics should be taught in business schools? Why or why not?
If you were creating a research and development team for an organization, what kinds of factors would you take into consideration in deciding the composition of the team? Would these factors be different if you were putting together a problem-solving team?1. Do you think the new self-managed team
As a manager, why would you be interested in learning how to deal with episodes of employee misbehavior?
1. Based on your view of the objectives of performance evaluation, evaluate the perspectives about performance appraisal presented by the managers.2. In your opinion, at what point does "fine-tuning" evaluations become unacceptable distortion?
1. Think of the initial impressions you formed of Foxconn as you read the case. To what degree did stereotyping influence your thoughts? How much did additional information about the firm change your initial impressions?2. While the manual labor of assembling electronics is challenging for Foxconn
In what ways does “information overload” (e.g., text messages, e-mails, search engine results, etc.) in today’s modern work environment affect employees’ attention? Does this divided attention impact their job performance? Explain.
1. Assume you are in charge of socializing the newly hired nurses at a local hospital. What steps would you take to ensure that they understand the hospital’s organizational culture? How would you help them understand how to manage stress on a daily basis so as to prevent burnout later in their
Employees are increasingly interested in jobs with flexible work schedules. What factors are driving this interest?

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Organizational Behavior and Management 11th edition Robert Konopaske, John M. Ivancevich, Michael T. Matteson - Solutions

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