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organizational behavior
Organizational Behavior 5th Edition Michael A. Hitt - Solutions
Which group decision pitfalls seem most likely to affect the crew at a Trader Joe’s store, and which decision-making techniques would you recommend for countering those pitfalls?
How were the Oakland Athletics able to be successful despite major obstacles such as a lack of funds?
Analyze Beane’s decision making style. Do you see any biases at work here? Explain.
Apply the decision making steps in Beane’s success story to explore what lessons can be developed for other managers.
Perhaps this generation of OB learners will achieve this wondrous capability. This feature advises that they will be able to do so and why it has become vital to flex both main styles in making managerial decisions. What thought stretchers can be incorporated into your course and beyond to its
Larger businesses still tend to organize by business functions like accounting and marketing. Each conducts the sort of work that favors different decision styles. Each provides unique brain docking stations to gather and process information by which to make decisions. Do your learners understand
The CEO in the illustrative example showed frustration with how accounting information was supplied in an answer. The expectation was that the speaker would be able to couch answers in more “strategic” generalizations. How do your learners think that today’s students of accounting must be
People who gravitate toward marketing where they can use their strength in qualitative reasoning are shown in this Advise to also have “blind spots” where they are called upon to substantiate ideas with facts. Do your learners have some solutions from their own experience in how to press
What actions has Paul Polman employed in order to ensure social responsibility at Unilever?
Can an organization be both profitable while being socially responsible?
What other socially responsible actions can/should Unilever engage in?
Apply the decision making process to determine which socially responsible action should Unilever engage in. Develop a rank order list of alternatives.
The Vroom-Yetton Model correctly predicts outcomes in 10 of 12 famous Civil War battles listed in the textbook. What if those generals actually knew this model and applied it before sounding the order “Charge!”?
It could be concluded over a 100 years after the fact, presumably using historical facts, how those impending battle situations would have appeared to these generals. One could apply each of the Model’s criteria for determining the extent and kind of involvement from this record. Is it more or
Generals who seemed to know the recommended decision approach for the problem type were those who achieved the victories. Was it by chance that they struck upon the right decision style, or were they better prepared for and disposed to sensing the best way to make up their minds?
Generals (presidents and CEOs today) had the autonomy and authority to make decisions to orchestrate those battles any way they wished. As one runs down that list of battles “not achieved,” one should picture the hundreds or thousands of men who died or were wounded in the actual implementation
Dan Thompson had a major problem and a decision to make. He needed to satisfy the grievances of his technicians but did not have sufficient information or insight to do so. He went to Marty Harris, who could have heard him out and joined in reducing the dissonance among these critical workers. Was
Marv Bradbury believed nothing could go wrong on his graveyard shift (ironically named for the night the plant started to blow) that he was not fully prepared to handle. The system was fault-free and self-correcting. No weaknesses, save one—Marv’s belief that nothing could go wrong in a system
They opened the three valves on the AFW pumps that Harry had negligently forgotten to reopen, but too late. Then, no one, including the shaken expert Marv, knew what to do. Run?
This is a cliffhanger no one wanted to roll on to the worse case scenario. It could have been a Three Mile Island or worse, a Chernobyl. However, it could reinforce a powerful truth. A nuclear disaster would be the highest stakes gamble lost for not taking care and time to gather enough information
Judgment at the Pearly Gate is a fishbowl activity. People playing the roles specified below should stand at the center of a circle formed by the rest of the class. (The class may be sitting or standing). a. Harry, Dan, Marty, and Marv are standing at the Pearly Gates of Heaven. Peter is there
Direct your students to You Tube and the Starbucks Coffee Video (there are numerous videos about Starbucks). Have your students listen to “Starbucks Baristas Tell Our Story” from May 29, 2009 or “What Goes Into Making a Starbucks Coffee” from September 1, 2009. Now have your students
What policies and procedures does Trader Joe’s use to ensure that the crew of a store functions as one big effective team?
Starbucks partners with other companies to manifest an experience so satisfying to customers that they will not become bored and turn to other sources of both beverage and ambiance. Would inter-corporate teams working at several levels to bring product out in seamless fashion not manage each of
To determine whether a team is effective, what should be assessed? In your opinion, which of the three areas of team effectiveness is most important to assess and why? Discuss a situation where your chosen area of effectiveness might not be so important.
There have been numerous articles comparing orchestras and other musical ensembles like Jazz groups and their similarity to being part of a business teams. Adrian Cho works for IBM as a software developer and he also plays bass and leads a big band in Ottawa Canada. Perhaps because of
Which team processes seem most important for the crew of a Trader Joe’s store? Why?
Reader attention is directed to teams of baristas who compile what Starbucks means to those waiting in cue into the decisive moment—the order. Expectations are high and rising, as Starbucks’ value proposition is renewed in the minds of each who witnesses order fulfillment. Shall they come back
“Cirque du Soleil” in French or “Circus of the Sun” in English is a Canadian entertainment company which originated in Montreal. The company was founded in 1984 by two street performers, Guy Laliberte´ and Daniel Gauthier. Cirque du Soleil performs around the world in some 60
Barista teamwork is likened to a choreographed dance. What if it were to be perceived by the waiting customer as a joyless routine of going through the motions?
Have your students go to You Tube and to the numerous videos on IDEO. Two which describe the IDEO culture and relevance on team work are:Inside IDEO Part 1Inside IDEO Part 3Students should be encouraged to Google IDEO and go to its website which describes even more what IDEO is all
Baristas are trained in Star Skills: maintain and enhance each other’s self-esteem, listen and acknowledge, and ask questions. This is to support a Starbucks guiding principle to provide a great work environment and treat each other with respect and dignity. This works to sell millions of cups of
What can organizations do to encourage and support effective teamwork? Be sure to rank your suggestions in order of importance?
This assessment is a fast way to “look under the hood” to see if the teams they are in are operating so that they “not only [] increase organization-related performance and contribute to the competitive advantage of the organization, they also increase individual well-being.” Applying this
The working floors of over 25,000 Starbucks stores in more than 75 countries are connected to the corporate top of the organization by inclusive policies like giving full benefits to part-time associates and practices like direct, open communications to highest decision makers. This results in
A Sip of Starbucks Reality is a suggested exercise to extend the value of this opening case. Given Starbucks’ aggressive expansion, it is highly likely that your learners may actually go into one of their stores on their way to your classes and/or to work. Thus, why leave it at reading about
“I just don’t want to do eight—won’t help any of us if we do.” This is the tip off. Jack has learned from engineering how to shave the time needed to add the wire assemblies that would meet the new quota. The clincher is, “Eight's possible, but I think some of us are going to be laid
They complain about how quotas have risen over the year but not wages. Then, Dennis makes the revealing comment, “I'm not sure that I could meet it even if I tried, and I'm sure as hell not going to try. They can have my stinking job if they want. Only reason I stick around here anyway is because
Dave, their supervisor, tells Mr. Martin, the plant manager, that he is sure the assemblers cannot do more than six or seven. What does this suggest about how teams like this can condition their managers to keep performance expectations comfortably low?
They really need Pacific Electronics, and Martin is not going to refuse their requirement to raise the bar to earn their business. Should Martin have tried to convince Pacific Electronics that a slower delivery rate is the best that can be done?
Dave might have actually rewarded these bridge buddies with monetary incentives for secretly sabotaging the new quota. Martin refused. What might have been the consequence to team performance had Dave actually been given permission to buy their “extra” effort?
The men agree with Jack’s assumption that showing management that they could meet the new quota means they are improving a least one of them out of a job. Ironically, Martin spoke to Dave about how losing the Pacific Electronics account could mean layoffs. Jack could have leveled with Dave and
Here is a chance to use this case and the preceding question to give your learners a target for testing their understanding of the Key Terms of this chapter. Call it Find the Right Key. a. Ask your learners to picture a large ring of keys like those carried in the old days by night watchmen.
This is an experiment to see which form of team, real or virtual, is judged to have produced the best logo and/or branding slogan for the school. It was stated that virtual teams have advantages for businesses, but that there are disadvantages. Interestingly, there was no such mention of
In some schools, many or most learners are commuters, attending part-time. It may turn out that they will have more difficulty executing even one face-to-face meeting, even though it is not required that all members be present. The Virtual Teammers will not have this difficulty, but may be
Here is a way to bring out one more dynamic that runs throughout this chapter. Can individuals outperform either sort of team? Test it. Call this added experiment Virtuous Virtual or Regal Real?a. Offer this challenge. Ask for two volunteers who believe they can get this job done better alone. They
This is a chilling moment of nuclear plant organizational behavior, and certainly strategic. One of its valuable learning features is how it demonstrates the power of one person, Harry, to provide 2 cents worth of human capital, when the AFW pump maintenance called for the full dollar’s worth.
By the end of 2009, it is estimated that 70% of American families will have a working Mom. Many of these women are working by choice; many others need to work to co-support their families. Still others have been pushed into the workplace as the economy faltered and lifestyles needed to
Which of the following offers a better competitive advantage to an organization: 1) Its people2) Its technology3) Its location
The first year team project is the crucible. This team fell fast into an initial power struggle among members of the A Team. Were this team blow up to be a singularly rare event inside a fundamental practice like the team project, there would be barely a ripple in their high-ranking reputation. It
Initially there was concern that the Growth Drivers would negatively impact retention of employees. How have the Growth Drivers positively affected the retention rate of employees? What accounts for these changes?
Applying this assessment, learners will notice a tendency in their generally preferred way of handling difficult learning situations. Are there some who scored on the extremes, where they have been told in the instructions that decisions made with high or low private reflection? Are others
The global nature of this company makes consistency of training difficult. What evidence was there that the training efforts by the managers were successful?
She (and Vegas) learned that she would be the sort of person who would roll up her sleeves, learn the root cause(s) of the dilemma and institute proper solutions. She seems also to be teaching her boss that his own belief that he can outsell jobs at the speed by which creditors would be paid is not
Marian pins her problems on Dave, suspecting that the other section heads, as their informal and preferred leader, look to him. She is on the verge of firing him. On what grounds? He has expressed his consent to her orders. She was told to make their relationship work, because he was considered by
Here is a suggested way to involve your learners in this moment on the eve of Dave Kattar’s possible firing. It is called “When the smoke clears.”a. Set the scene. Tell the class that in about 15 minutes the person who prevails in this situation will walk through that classroom door. Will it
Are you surprised that managers’ need for power is a distant third? Why or why not?
Harking back to the opening story about Gore & Associates, Wilbert Gore’s need for achievement must have been strong to become an entrepreneur. What about the culture and structure of his company tells about the strength of his needs for affiliation and power?
Visible Changes hair salons are like The Men’s Wearhouse, the opening illustration in Chapter 1. How so? People serving customers are embraced inside a management philosophy that believes in and invests in their potential to grow in the job. Moreover, both companies lead their industries with a
Dan Coggin seems to have come to prefer the outdoor version of Dan Coggin to the benefits administrator version of Dan Coggin. What does this prospect suggest about a link between motivation and identity? Would Dan be saying by his neglectful actions, “The job’s just not me anymore”?
Frances Mead sees a Dan Coggin who could easily deliver the benefits reforms. Outdoor Dan Coggin is not someone she knows, except to possibly resent the competition she is in to win back her version of Dan Coggin to Puma’s future. Do managers tend to project on associates the identity of the job
Dan is calling in sick on Friday or Monday, raising suspicion that he is indulging his passion for the outdoors with three-day weekends. Is Dan stooping to lie about his health to have more time to himself?
If we can agree that worklife has become unbalanced as described herein, why has it become so? What are people driving at or being driven by that has unbalanced the lives of people with “high-demand jobs”? Do they manage these jobs or do the jobs manage them?
Worklife balance suggests that life outside the job—family or personal life—can become equalized to the work side, to restore and sustain balance. Do you believe this is possible without diminishing and blocking weightier demands of work?
This advice calls for making difficult judgments to choose, at work and at home, to do only that which is most important. Could we test this right now by trying it on this course of study that we are making together?
The advice to “take advantage of work-related options” calls for us to be parsimonious with our most precious, non-renewable resource—our time. How can we make ourselves “Time Misers”?
Recreation? In our busy lives? Is not taking time for recreation like “stealing” time from work and family? How must we convince ourselves to be “not guilty”?
Burns believes people should take a stand, be authentic, listen, and be engaged. What might these things say about her leadership style?
How does Trader Joe’s use human capital as a source of competitive advantage?
Proctor and Gamble (P&G) “views work life as a career-long learning and development process.” What do you think P & G means by this statement?
Have students go to the Pixar University website by going to Google where they will find a link to videos for Pixar University. Have them review Pixar University as portrayed in these YouTube videos; “Crazy People Working at Pixar” is one such video. 1. How do the managers at Pixar
Remind the students that their charge in this exercise as “overpaid consultants” is to tell the President how locally managed franchises are measuring up to the standards of high-involvement management. It may be implied that they could be customers of some training and consultation in this
Which aspects of high-involvement management are represented in Trader Joe's approach to managing its associates?
The Container Store is consistently profitable, enjoying a sterling reputation with customers and employees alike. With such proof, why would any major retailer not choose to institute similar core workplace beliefs?
What is human capital? Be specific.
If the typical retailer is depending upon the work of people they see as “stuck there and if they could get a better job, they would,” then why not make those jobs better and develop them, as has The Container Store?
How might negative energy arising from mal-treated associates affect the bottom line where contact with customers is so critical to the sale?
What can organizations do to ensure that they promote the “right” people to management positions at the same time not loosing the technical experts?
(a) What are the five characteristics of high-involvement management? (b) What evidence exists to support the effectiveness of this approach?
Discuss the paradox should an organization place the highest premium on its people, rather than on their own business and production technologies.
Students will observe Ann Wood, whose strategic responsibility to her company is to keep the Consumer Products Division correctly aimed at the most promising selling opportunities. How is this knowledge invaluable human capital?
She counts on 85 people (on paper) being capable of performing their assigned and emerging tasks, and to share this responsibility with her. How is the human capital stock of her division?
Technology breaks down, stalling the analysis for Anil. She promises to invest time not planned for this purpose to help that team recover in time to meet the objective. How is Ann acting to repair the context of her associate’s work?
This event uncovers the more complex problem of turnover of high-skilled analysts and the question of incentives. Would Ann have noticed this sooner were she practicing high-involvement management?
Moments later, this same issue comes at her from Brooke, whose associates went off track on the matter of pay inequities. What does this suggest about Ann’s record of preparing a context for optimal use of her associate’s knowledge?
Does Ann bring all this to Anil Mathur and lay it in his lap, or revise her plan for the day and take action to solve problems by priority? We see that she revised her plan and took action. She is working this through using her own problem-solving skills. What will students make of this?
In February 2010, Deloitte & Touche, LLP Women’s Initiative received the 2010 Catalyst award. The Catalyst award honors programs in organizations, which are innovative and effective in advancing women in the workplace. After some 17 years of work Deloitte & Touche, LLP has
Compared to other companies in the service sector, is Trader Joe’s more or less likely to experience discrimination problems? Explain your answer.
How does Leslie Miley stand for all “different” persons who have tried, failed, and sometimes succeeded in becoming a member of an organization wherein most have been “most alike”?
What about the big global companies like IBM, what are they doing for diversity? Have students go to Google and look up IBM and diversity. Students will find numerous sites that speak to the diversity efforts of IBM. Several questions may be used to start the discussion. You may have students
How could Trader Joe’s approach to selecting new workers interfere with the development of a diverse workforce? What should it do to prevent difficulties?
With majority of tech companies showing very poor diversity representation, is this not a tragic story of white, Anglo males fighting to keep their power over who gets to share the jobs?
Learners will have read brief stories of people like Kelley at the LAPD. The story deals with two pivotal events in Kelley’s early days as a fire fighter. It was included and told to make a point about diversity that reinforces the claim that high-involvement management includes managing
What may be the benefits of having a representative diversity? If it is beneficial, why do companies avoid it?
The stated purpose of this assessment is to allow learners to determine if they have had the experience necessary to navigate a diverse environment. It gives them a window into their current ability to be flexible and to work with many different types of people.Questions:1. Stress that this
Does Mr. Miley’s post before departure sound like a whistleblowing action? How else could he have addressed the issue?
Does Twitter’s action plan to address the diversity gap sound effective? What else could the company do?
Should the other tech companies follow Twitter’s action plan? Why or why not?
The presidential candidacy of Senator Hillary Clinton created perhaps the widest and most varied “buzz” on the matter of women with abilities to lead equal to those assumed for the male gender. What have we learned from media and first-hand accounts of stereotyping that her run raised about our
Could it be that hurling dismissive epitaphs like “babe in business” or “worry her pretty little head” is done more to defend the issuer than to attack the female object of the remark? If so, what is being defended?
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