MIS Essentials 1st Edition David M Kroenke - Solutions

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2-9 PetFence is based in Birmingham, in the United Kingdom, and makes custommade fences to protect cats and dogs in household gardens. The company takes orders via email, designs the fence together with the client, and builds it in the client’s garden. Finally, an invoice is sent to the client.
2-8 Heli is a manager at MoiMoiPixel, a Finnish startup developing free, fast-paced casual games for mobile platforms. MoiMoiPixel has been a success, gathering over 10 million returning players within a very short time. Nevertheless, the company is bleeding due to associated costs of hosting the
2-7 Use the Time/Space Collaboration and Social Tool Matrix to classify the collaboration and social technologies Sharp Corporation uses.
2-6 Identify the steps that are performed in the process of selecting and checking out a book from your college library and the MyLab MIS MyLab MIS information that flows among these activities. Diagram the process. Are there any ways this process could be adjusted to improve the performance of
2-5 How could information systems be used to support the order fulfillment process illustrated in Figure 2.2 ? What are the most important pieces of information these systems should capture? Explain your answer.
2-4 What is the role of the information systems function in a business?• Describe how the information systems function supports a business.• Compare the roles programmers, systems analysts, information systems managers, the chief information officer (CIO), chief security officer (CSO), chief
2-3 Why are systems for collaboration, social business, and knowledge management so important, and what technologies do they use?• List the ways businesses have changed working conditions, procedures, and systems to encourage social business.• Explain the purpose and the mission of a team
2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance?• Describe the characteristics of business intelligence and explain why it is important in terms of decision making.• Describe the characteristics
2- 1 What major features of a business are important for understanding the role of information systems?• Define a business and describe the major business functions.• Describe with examples how business processes are tied to the specific functional area of an organization.• Identify and
2-3 Why are systems for collaboration, social business, and knowledge management so important, and what technologies do they use?
2-2 How do systems serve different management groups in a business, and how do systems that link the enterprise improve organizational performance?
2-1 What major features of a business are important for understanding the role of information systems?
4. Ask exactly how you would be using Excel, for example, calculating agent commissions. If you’ve never done that before, describe some of the Excel work you have done (and perhaps bring examples with you to the interview).
3. Learn what you can about Salesforce.com , especially how to set up user profiles and roles and how to validate data. Indicate that you would like to learn more about Salesforce and work with this tool to support the sales function for the company.
2. Use the web to research the company, its insurance products and services, and the way it operates. Think about what it needs to do to support its agents and its customers and why customer relationship management and data management are so important at this firm. You might inquire about your
. Can you give an example of a client service challenge you had to face? How did you approach this challenge?
5. Have you ever worked in customer service? What exactly did you do? What do you think it takes to successfully take on a client-oriented role for this company’s agents and customers?
4. Tell us what you can do with Excel. What kinds of problems have you used Excel to solve? Did you take courses in Excel?
3. What do you know about data management? Have you ever worked with data management software? If so, what exactly have you done with it?
2. What do you know about customer relationship management? Have you ever worked with Salesforce.com ? If so, what have you used the system for?
1. What do you know about our company? Our commitment to technology? Have you been following us on press releases, LinkedIn, and our company Twitter account?
3. Describe the specific ways in which videoconferencing technology helped each of the organizations in this case improve their operations and decision making.
2. How is videoconferencing related to the business models and business strategies of the organizations described in this case?
1. Compare the capabilities of the videoconferencing tools described in this case. How do they promote collaboration and innovation?
4. What people, organization, and technology factors contributed to development of these IT applications?
3. What are the implementation challenges of these systems? How can they be addressed?
2. Discuss how these IT applications strengthen the relationship between citizens and their government.
1. Describe the identity verification system and describe the inputs, business processes, and and the outputs of the system.
How did automated package sorting change operations and decision making at UPS?
Diagram the packing sorting process at UPS before and after automation.
Describe the solution to this problem pursued by UPS? Is this a successful solution? Why or why not?
Identify the problem faced by UPS. Was it a people problem, an organizational problem, or a management problem? Explain your answer.
In this project, you will start out with raw transactional sales data and use Microsoft Access database software to develop queries and reports that help managers make better decisions about product pricing, sales promotions, and inventory replenishment. In MyLab MIS, you can find a Store and
Bargain Land is a small chain of discount stores operating throughout the United Kingdom. It sells a broad range of high-demand household products and works on very low margins but with a high turnover of stock. The popularity of the stores is based on the low-cost business model and a wide
Magical Toys is a South African toy store chain. The toys are sold in their five stores and from their own Web shop. Each Tuesday, management needs sales reports from last week’s activities. Work at the stores is hectic, so usually at least one store fails to deliver the report, making it
How have global and national statutes and regulations impacted the use of information systems?
If you were setting up the website for a business firm, what people, organizational, and technology issues might you encounter?MyLab MIS MyLab MIS
Information systems are too important to be left to computer scientists. Do you agree? Why or why not?
What information system skills and knowledge are essential for business careers?• Describe the role of information systems in careers in accounting, finance, marketing, management, and operations management and explain how careers in information systems have been affected by new technologies and
How will a four-step method for business problem solving help you solve information system–related problems?• Explain why it is essential to treat problem solving as a process and not an event.• Identify and describe the people-based techniques that could be used to implement solutions to
What exactly is an information system? How does it work? What are its people, organization, and technology components?• Describe the three activities in an information system that produce the information that organizations need.• Explain the differences between information and data. Why is the
Why are information systems so essential for running and managing a business today?• List and describe the six reasons information systems are so important for business today.• Describe the challenges and opportunities of globalization.
Can you give us an example of a finance-related problem or other business problem that you helped solve? Did you do any writing and analysis? Can you provide examples?
Did you ever work with clients? Can you give examples of how you provided client service or support?
Are you able to discuss current trends in the financial industry and how they impact Power Financial’s business model and client base?
What is your proficiency level with spreadsheet software? What work have you done with Excel spreadsheets? Can you show examples of your work?
What is your background in finance? What courses did you take? Have you ever worked in the financial industry? What did you do there?
How would AI potentially add more jobs than it eliminates?
Some people think that AI does not kill jobs but transforms business models. Do you agree? Why or why not?CASE STUDY QUESTIONS
What are the various views on the impact of AI on jobs? What do you think will happen in your country?
What are the sources and types of security threats? LO.1
What are the elements of a security program? LO.1
How can technical safeguards protect against security threats? LO.1
How can data safeguards protect against security threats? LO.1
How can human safeguards protect against security threats? LO.1
What is necessary for disaster preparedness? LO.1
How should organizations respond to security incidents? LO.1
What characteristics make international IT management challenging? LO.1
Why is international information systems development difficult? LO.1
What are the challenges of international project management? LO.1
What are the challenges of international IT management? LO.1
How does the international dimension affect computer security risk management? LO.1
Explain the term metasecurity. Describe two metasecurity problems not mentioned in this guide. LO.1
Describe the dilemma posed by an in-house hacker. Describe the problem of using an outside company for hacking. If you were asked to manage a project to test your computer network security, would you use in-house or outsourced personnel? Why? LO.1
Explain why part of the security solution lies in openness. Describe how openness applies to accounting controls like the one you designed in your answer to question LO.1
Explain the danger of procedural controls that rely on secrecy. LO.1
Visit www.fraudwatchinternational.com/phishing.Select five of what you consider to be the most outrageous phishing examples. In each case, identify the following:a. The data the attack was designed to obtainb. How the target person could have detected the attackc. The damage that occurred to the
Suppose that you work for Barclays, PayPal, Visa, or any other major organization that is vulnerable to phishing. (It will be easier to answer this question if you choose an organization for which you are a customer.)a. Using the information in this chapter, write a single-page memo that describes
Phishing is an industry-wide problem. Organizations may better be able to solve phishing problems or mitigate their consequences by working together.a. Name and describe three specific industry initiatives that could be created to address phishing problems.b. Search the Internet for evidence that
Summarize the damage that a phishing attack causes an organization's brand. What can organizations do to minimize this damage? LO.1
Visit www.choicepoint.com. Summarize the products that ChoicePoint provides. What seems to be the central theme of this business? LO.1
Trevor quit the company when he didn’t get a bonus. He was mad at Graham and attempted to make the data theft look like Graham’s doing. LO.1
Graham had used several real accounts for testing his new Web site programs, and it was those accounts for which Trevor received the credit card data. Trevor had no intention of stealing such data.He did, however, plan on using the customers’names and email addresses to benefit his next employer.
MRVis too small to have an HR department, and so no formal employee termination procedure exists.Nonetheless, Sue or Eddie should think about proper procedures to protect IS and IT when employees leave MRV. Such procedures are particularly important because MRV has a large number of part-time,
Asa general rule, I believe that if an organization is too small to have an IT department, they are too small to place credit card or other sensitive data on a computer-based system. Instead, they should either keep all credit card data in paper format and store it in locked safes, or keep no
Review the threats and safeguards.For each threat in Figure 12-1:a. Give an example of how that threat could compromise IS, data, or IT at MRV.b. Is MRV particularly vulnerable to that threat because of their inattention to protecting IS and IT infrastructure?c. Describe a safeguard that a company
Consider human safeguards in particular:a. Explain why the data loss resulted from a lack of human safeguards.b. Even though MRV is small, describe employee termination procedures as they relate to IS and IT. LO.1
Consider the problem of a remote site:MRV has a remote site in Baker, Oregon (recall that the home office is located in Boise, Idaho). Assume that there is a network connection between the two offices that is protected via a VPN.a. Examine Figure 12-1 again. Identify five threats that are more
Consider the security needs of the Web site:MRV’s Web site is hosted by an independent vendor.If MRV stores customers’ names and email addresses, but no credit card data, on that server,a. What technical safeguards should they expect that vendor to provide?b. What data safeguards should they
Assume you have graduated and are working in your chosen field of study:sales, marketing, finance, general management, or IT. Suppose that you learn there is a systems development project underway, and suppose you decide to volunteer for the project. You do so because you know that it will give you
Suppose you have just taken over the management of a department that has just begun to use a new information system. Assume that the information system has not been reliable and is difficult to use. It is so difficult, in fact, that the employees in your new department ridicule the new system.a.
Assume that you have just taken over the management of a department that depends on a particular information system to do its work. You ask your employees to show you the procedures for departmental operations in case of system failure, and you learn there are none.a. What do you suppose will
Turn to the Contents Overview on pages x-xi, and reflect on what you've learned from this textbook.a. Which chapter or chapter extension was the most interesting to you?b. How can you use your answer to part a to guide your career choice or what you do within the career you've already chosen?c.
Summarize the ways that you believe the knowledge you have gained about MIS will be helpful to you in your career. Give specific examples using at least five chapters or chapter extensions. LO.1
Suppose that you work for a company in an internship in your chosen field of study. Write a memo to your boss requesting that your employer pay the tuition for this class. In your memo, explain how the knowledge you have learned in this class pertains to your work.
Suppose you are given the task of keeping track of the number of labor hours invested in meetings for systems development projects. Assume your company uses the traditional SDLC and that each phase requires two types of meetings:Working meetings involve users, systems analysts, programmers, and PQA
Ignoring developments that have occurred since this case was written, what statement can be made about the technical feasibility, cost feasibility, and schedule feasibility of this project? LO.1
Use your imagination to try to understand how this situation came about.The IRS selected a team of contractors to develop the information systems that would support the modernization effort. Those contractors proposed a rule-based system, but apparently no one asked whether such a system would work
Suppose you are a senior IRS manager. In defense of your management, you say, “We hired reputable contractors who had extensive experience developing large and complicated systems. When they told us that a rule-based approach was the way to go, we agreed. Should we be required to second-guess the
Does it seem remarkable that, according to the SEI review, no one has yet considered the time, cost, and difficulty of harvesting the rules? Clearly, the need to allocate time and labor to that problem was visible from the start of the project. How do you think such an oversight occurred? What are
Suppose it turns out that a rule-based system is infeasible for processing more complicated tax returns. What alternatives are available to the IRS? As a taxpayer, which do you recommend? LO.1
Google “IRS CADE problems” and read three or four articles and reports on recent developments. Comment on any recent information that sheds light on your answers to questions 1 through LO.1
What strategy for solving this problem does the IRS seem to be following? How likely is that strategy to succeed? LO.1
Why learn collaboration skills? LO.1
What is collaboration? LO.1
What is an effective team? LO.1
What skills are important for effective collaboration? LO.1
What characterizes productive conflict? LO.1
How can you improve your collaboration skills? LO.1
Explain why collaboration is important in business. LO.1

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