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business
experiencing mis
Experiencing MIS 2nd Edition David Kroenke - Solutions
Students don’t know what MIS is, nor do they know the importance of information systems in business. We must teach the students what MIS is and why it matters to today’s business professionals. Again and again I remind myself to do that. I know that MIS is important, and I’m surprised that
Do everything possible to get the students to identify with Dee. Ask questions like:a. Is anyone here majoring in marketing?b. What do you think of using a blog to provide information to salespeople?c. Can you imagine wanting to do this?d. Even if you don’t major in marketing, can you see the
Develop the business case: The blog worked.Salespeople loved it because Dee gave them the latest news on what sales strategies were working, what the competition was doing, where the competition was vulnerable, and she told stories of superior efforts of particular salespeople.a. How could Dee's
Show the introductory video about Dee. LO.1
Having established the business case, now ask the students the clincher:a. What would you do?b. How would you set up the blog?c. What is a blog made of? How could you build one if you don’t know?d. What is an information system made of?e. How could Dee use the five components to guide her
Assign the Atlantic Monthly reading (background item 4) to two or three students and ask them to report to the class on the nature of the pharmaceutical industry. Have the students in the class comment on the utility of a blog in this situation. LO.1
‘To realize that every morning I’m a day older. That my life is going by and, whether or not I’m aware of it, decisions I make each day impact the quality of my life. Here’s a question that is sometimes revealing to students:b> Have you ever heard the statement, “You need to take
You might ask the class the following questions:> Do you think about your goals? About how well you're accomplishing your goals? Do you think about what you want to accomplish in “this awkward time between birth and death’?> Write a note to remind yourself that you cannot avoid responsibility
The purpose of this question is to ask the students to ask themselves whether they’re living their lives by someone else's criteria. I think that’s such an important task for undergraduates—especially for the traditional 20-year-old junior. Why do they attend college? Why are they business
Because it will help you learn to use IS to solve problems, make better decisions, and become a more complete business professional. LO.1
The text suggests personalizing it—making the material relevant to the students’ goals. LO.1
How did this stuff get here? LO.1
What is a business process? LO.1
What are the components of a business process? LO.1
What is information? LO.1
What is the role of information in business processes? LO.1
How do information systems support business processes? LO.1
In your own words, explain the difference between egocentric and empathetic thinking. LO.1
Again, suppose you and another person differ substantially on a problem definition. Assume you understand his definition. How can you make that fact clear? LO.1
Explain the statement, “In business, empathetic thinking is smart.” Do you agree? LO.1
Based on Figure 1 in MIS in Use 2, explain the business consequences if you debit customer credit in step 1, but then in steps 2 or 3 do not return credit for orders that you cannot process. LO.1
Recommend a process for adjusting credit for orders that are not approved. Who, in particular, should make the adjustment, and how do they receive the data they need to do so? LO.1
In Figure 1, explain why inventory must be allocated to orders in step LO.1
What is the business consequence if these allocations are not adjusted when special terms are not approved? LO.1
Recommend a process for adjusting inventory for orders for which the special terms are not approved. Who, in particular, should make the adjustment, and how to they receive the data they need to do so? LO.1
There are six different sequences for the three approval tasks in Figure 1. Name each and select what your team considers to be the most promising three. LO.1
Evaluate each of the three sequences that you selected in question 5. Identify which sequence you think is best. 7. State the criteria that you used for making your selections in questions 5 and 6. LO.1
So far, we haven't considered the impact of this process on the salesperson. What information do salespeople need to maintain good relationships with their customers? LO.1
Optional extension. Download the Visio diagram version of Figure 1 from this book’s Web site, www.pearsonhighered.com/kroenke. Modify the diagram to illustrate the sequence of tasks you chose as best in your answer to question 6? LO.1
Optional extension. Download the Visio diagram version of Figure 1 from this book’s Web site, www.pearsonhighered.com/kroenke. Modify the diagram to illustrate the sequence of tasks you chose as best in your answer to question 6.d. Need for informatione. Management control LO.1
Brose is a German company that has a factory in Brazil that sells to customers in the United States and Japan. Business processes span all of these countries. Do you think that different cultures and different languages might pose problems for crossorganizational processes? How do you think
Access the SAP article cited in the Sources line on the previous page, and read the description of the use of the business-process master list. The article, which was written on behalf of SAP as part of its marketing efforts, implies that the inventory of business processes was of substantial value
I wrote that statement based on my perspective.I wrote it because I’ve watched end users misuse the outputs of well-designed information systems or not use them at all. But, another author, one with a different perspective, might say something else.The students don't have enough experience to
There’s a lot of research to back it up. Usually the students will agree, too, or at least they’ll want to believe that it’s true.The point of this question is to compel the students to think about different kinds and quality of thinking. Here are three examples of three different
The engineer will have spent his or her career thinking about computer design. All the “interesting”problems will lie there. The MIS professor will have spent his or her career thinking about information systems; that is, what they are, how they are built, and how they do or do not facilitate
Design the Web page so that the critical information, the differences that are important to that person, are obvious and easily perceived. But, in quantitative methods, where's the equation? What can I compute? That definition is given from a perspective—it's useful for problems that are within
Most classes have students who are at different levels of thinking. Some students will feel most comfortable when the answer is concrete. Others will have advanced to understand that thinking occurs within a particular context. I like to address this issue head on. Often students with higher
The discussion, especially involving students of different levels of cognitive maturity, is the critical part of this exercise. Multifaceted thinking can seem (and be) indecisive. However, it can be wise.There is no answer. It depends. Some students will be squirming at this point, and that’s OK.
Q1 Who will volunteer?
02 How are database application systems developed?
Q3 What are the components of the entity- relationship data model?
Q4 How is a data model transformed into a database design?
Q5 What is the users' role?
06 Who will volunteer? (continued
Assume you work at the television station and are asked to evaluate the data model in Figure CE7-12.Suppose that you want to differentiate between prospects who have worked in the past and those who have never worked, but who are prospects for future work. Say that one of the data modelers tells
Suppose that you go to one of those meetings and don’t understand what they’re talking about. What would you do? Describe a role for a prototype in this situation. How would you justify the request for a prototype?
Q1 How do I create tables?
Q2 How do I create relationships?
Q3 How do I create a data entry form?
Q4 How can I create queries using the query design tool?
Q5 How do I create a report?
Q1 Why use Excel and Access together?
Q2 What is import/export?
Q3 How can you create graphs with Excel?
Q4 How can you create group totals in Access?
Q5 How can you use Excel to graph Access data?
Q6 How can you use Access to report Excel data?
Q7 How can you combine Excel and Access to analyze data?
Create a spreadsheet of sample college expenses.Question Place a grid in your spreadsheet that has three rows—Rent, Food, Entertainment—and three columns—2007, 2008, 2009. Enter realistic, but hypothetical, data. Create a pie chart showing the expenses for 2007. Create a column chart for
Q1. What is an information system?
Q2 What is MIS?
Q3_ How does IS differ from IT?
Q4 How do successful business professionals use IS?
Q5 What new opportunities for IS are developing today?
Q6 What is your role in IS security?
3. Consider the questions in situations C and D. Do your answers|differ?W ould you lie in one case and not in the ether?W hyo OfL:why not? — ]
.. Consider the question in. ciao E. What is the essential difference between situations A through D and situation E? Suppose you had to justify your behavior in situation E. How would you argue? Do you believe your own argument?
Ins.i tuations A throughD , if you access the information you have one ;‘ nothing illegal. You were the passive recipient. Even for item E, although you undoubtedly violated your company’s employment =policies, you most likely did not violate the law. So for this discussion, assume that allo f
. Summarize your beliefs about ‘proper conduct when you receive misdirected information.
1. Using your own knowledge and opinions as well as those listed in Figure 1-4 (page 15), describe three misconceptions of the purpose of this class. In your own words, describe what you think the purpose of this class is. a.
3. Consider costs of a system in light of the five components:costs to buy and maintain the hardware;costs to develop or acquire licenses to the software programs and costs to maintain them; costs to design databases and fill them with data; costs of developing procedures and keeping them
Over the lifetime of a system, many experts believe that the single most expensive component is people. Does this belief seem logical to you? Explain why you agree or disagree.
Consider a poorly developed system that does not meet its defined requirements. The needs of the business do not go away, but they do not conform themselves to the characteristics of the poorly built system. Therefore, something must give.Which component picks up the slack when the hardware and
2. Even though the cost of data communication and data storage is very low, for the volume at which YouTube operates they are still substantial expenses. .How did YouTube fund these expenses? (Search the Internet for “History of YouTube” to find information to answer this question.)
3. How does YouTube (now owned by Google) earn revenue?Using the cases of YouTube, Getty Images, and Media Partners as a guide, answer the following questions:
4. Choose a large corporation located in the geographic vicinity of your college or university. In what ways is it already taking advantage of the low cost of data communication and data storage?
5. Asateam, define innovation.
6. Using the corporation you identified in question 4 and your team’s definition of innovation in question
5, identify three innovative ways that the corporation could take advantage of the low cost of data communication and storage.
7. Create an outline of the reasoning that you and your fellow team members could use in a job interview.Assume you wish to demonstrate a knowledge of the power of emerging technology as well as your capacity to think innovatively.
1. Why did the Oversight Board place leadership and ownership of the modernization program on the business units? Why did it not place these responsibilities on the Information Technology Services (ITS) organization?
2. Why did the Oversight Board place the responsibility for controlling scope changes on the business units?Why was this responsibility not given to the BSM? To ITS? To Computer Sciences Corporation?
3. The second recommendation is a difficult assignment, especially considering the size of the IRS and the complexity of the project. How does one go about creating “an environment of trust, confidence, and teamwork’?
4. The problem in question 3 involves, at most, a few hundred people and a few sites. The IRS problem involves 100,000 people and over 1,000 sites. How would you modify your answer to question 3 for a project as large as the IRS’s?
5. If the existing system works (which apparently it does), why is the BSM needed? Why fix a system that works?
Q1 What are typical interorganizational processes?
Q2 What is a supply chain?
Q3 What factors affect supply chain performance?
Q4 How does supply chain profitability differ from organizational profitability?
Q5 What is the bullwhip effect?
Q6 How do information systems affect supply chain performance?
1. Create a process diagram for the interorganizational process that exists to process debit card payments at a grocery store. Create separate swim lanes for the customer, the store, and the customer’s bank. Make necessary assumptions and state them. Include delicious, nutritious food is a
Diagram the interorganizational process between Majestic and its food supplier (for simplicity, assume just one). Start with Figure 7-5 on page 168 as a guide, but document lowerlevel processes as necessary. Make assumptions about the food supplier and state them.Using Figure CE13-2 as a guide (and
3. Consider the supply chain for Amazon.com.Assume that Amazon.com buys books directly from sufficient detail so that your process includes the processing of a PIN.
2. So far we have ignored the need to procure food for raft trips at Majestic. However, providing healthy publishers and also buys from book distributors.Ignore used book sales.a. Diagram this supply chain. Use Figure CE13-2 as an example (not the BPMN standard). Because shippers are so important
Explain how Amazon.com can use SOA architecture.
Explain why exposing a portion of its information system as services provides time and cost savings to Amazon.com.Search the Web for the topic “Amazon.com Web Services.” Go to the page that describes Amazon.com Web Services. (The current URL is
Q1 How can you obtain Innov8?
Q2 How should you play Innov8?
Q3 What is the reality of business simulations?
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