Management 3rd Canadian edition John R., Jr. Schermerhorn, Barry Wright - Solutions

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What are the three types of managers?
The manager is praising an employee for a job well done.Identify each activity as being one of the following types of management skills:A. TechnicalB. InterpersonalC. Decision making
Would you prefer to work for a small or large business, and a profit or not-for-profit organization?
The manager is encouraging an employee to get a college degree so she can become a manager.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
What are the management skills that Indra Nooyi used to be an effective CEO at PepsiCo?
The manager is conducting a job interview to select a new employee for a new open position in sales.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
The manager is emptying his trash.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
What management functions did Indra Nooyi carry out as CEO of PepsiCo?
What management responsibilities did Indra Nooyi possess in her job as CEO of PepsiCo?
The manager is scheduling employee work hours for next week.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
Which roles did Indra Nooyi play in performing her job as CEO of PepsiCo?
The manager is giving the workers a pep talk to motivate them to work hard to meet the production quota today with an absent employee.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
How did Indra Nooyi’s approach to performing her job as CEO of PepsiCo reflect various theories of management?
The manager is conducting an employee’s annual performance evaluation.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
The manager is checking how many new computers have been produced so far today.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
The manager is greeting customers as they enter the retail store asking if she can be of assistance finding anything.Indicate which type of function the manager is performing in each situation:A. PlanningB. OrganizingC. LeadingD. ControllingE. No management
The managers are meeting with two employees to resolve a conflict between them.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2
The sales manager is meeting with the production manager about a customer order.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2
The manager is sending an email with the new work schedule to employees for next week.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1
The manager discusses next year’s budget.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2 Disseminator, and 3 Spokesperson)C.
The mayor is cutting the ribbon at the groundbreaking for the new town hall.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2
The manager develops a new app that will be sold as an additional source of income.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor,
The manager is reading the monthly budget report.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2 Disseminator, and 3
The manager shows a new employee how to record her working hours.Identify each of the managerial activities as part of one of the three role categories and its role within each category:A. Interpersonal role (1 Figurehead, 2 Leader, and 3 Liaison)B. Informational role (1 Monitor, 2 Disseminator,
Managers who report to executives.Identify the level of management in the following five instances:A. TopB. MiddleC. First-line
Managers who need technical skills more than decision-making skills.Identify the level of management in the following five instances:A. TopB. MiddleC. First-line
Managers who tend to spend more time planning and organizing.Identify the level of management in the following five instances:A. TopB. MiddleC. First-line
Managers who have operative employees reporting to them.Identify the level of management in the following five instances:A. TopB. MiddleC. First-line
Managers who take the long-term strategy and develop short-term operating plans.Identify the level of management in the following five instances:A. TopB. MiddleC. First-line
Douglas McGregor developed Theory X and Theory Y.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Frederick Taylor, focus on analyzing jobs and redesigning them to be more efficient.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Focused on the use of math to make decisions in operations management.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Elton Mayo, human relations movement.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Eric Trist, focus on integrating people and technology.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Henry Fayol, Administrative Theory.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF. Contingency theory
Russell Ackoff, focus on viewing the organization as a whole and as the interrelationship of its partsIdentify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF.
Tom Burns and George Stalker didn’t believe there is on best management approach for all situations.Identify the person or theory that helped develop the following six theory categories.A. Classical theoryB. Behavioral theoryC. Management scienceD. Systems theoryE. Sociotechnical theoryF.
How would you handle this? How could organizations make sure they’re addressing work controls ethically?
What ethical issues could arise? How could managers deal with those issues?
How could Bill have approached the hiring decision?
What ethical issues might arise for Bill in hiring Robert?
What ethical issues might arise in such a situation?
What do you think? Is it okay to provide people you know in a professional sense a “window into your personal life”?
Should ethical and diverse recruitment be considered when profit is an organization’s primary goal?
What are the ethical implications of coworkers’ becoming romantically involved? Sharing too much information?
Should employees inform their managers about such relationships? Explain your reasoning.
What do you think? Why do many work colleagues become romantically involved? Why do some coworkers choose to share personal information?
What do you think? What ethical concerns do you see in this situation?
What might have happened if the mistake had not been spotted?
Consumers will buy counterfeit products purely for its visual attributes and functions, and not the quality. Do you think this would create a problem?
Would you knowingly buy counterfeit goods? Explain your answer.
Are customers victims of deception when they buy counterfeit goods or is it something different? Are they in some way complicit?
If you were the store manager, what would you have done in this situation?
What do you think? Was this a good business decision for the pharmacies?
Would you consider it a priority to save people’s jobs or would you follow this trend and automate the entire production?
Is deskilling inevitable? Machinery has been replacing humans for some generations now. Suggest types of activities where machines do a better job.
Is it ethical that skilled workers are being replaced in industries?
What is the role of change agent and how does it ensure that change is achieved ethically?
Why is it absolutely necessary to ensure that change is managed in an ethical way?
How would you respond to your coworker or boss? Explain.
Do you think that those who take credit for your work know that what they’re doing is wrong?
What are some of the possible reasons for others taking credit for your work? Are any of the reasons justifiable? Why or why not?
Should a country ever adopt a “locals first” policy in terms of employment opportunity? Does legal migration only imply flooding lucrative job markets?
Do you think the Eastern Europeans were being exploited by the recruitment agencies?
What can be done globally to ensure that employees working under such conditions are protected?
Do you think that corporations that outsource to developing countries have a responsibility of care to the workers on those sites?
If you were the consultant’s line manager, how would you have dealt with the situation?
Was the hospital’s decision to suspend the consultant correct? Explain why or why not.
Do managerial models like this reflect the reality of day-to-day management? Explain.
To what extent is it unethical to expect a manager to have such a broad base of skills and abilities?
1. In 2006, how well is Infosys Technologies doing? What is the company’s strategic position in the IT industry, and what are its distinctive competencies? Where does it fit in the industry value chain?2. Why did Infosys Technologies decide to move into the IT consulting market segment? How big
1. Review the development of web-based social networking industry. What are the key characteristics of the industry as it is currently structured?2. How did Mark Zuckerberg ensure that Facebook was on sound trajectory for growth?3. Place Facebook’s strategy in terms of Mintzberg’s model of
1. How can employers like Scotts Miracle-Gro justify the expense of providing employees with free access to doctors, pharmacy, gyms, and personal trainers?2. What lifestyle changes might employers do in the future to increase performance efficiency and performance effectiveness?3. Should employers
How do the deficit and progression principles operate in Maslow’s hierarchy-of needs theory?
1. In what ways are the elements of the classical management approaches evident at Zara International?2. What elements of the behavioural management approaches are being used by Zara’s management team?3. How can systems concepts and contingency thinking explain some the distinctive practices
Explain how McGregor’s Theory Y assumptions can create self-fulfilling prophecies consistent with the current emphasis on participation and involvement in the workplace.
What symptoms might indicate that a functional structure is causing problems for the organization?
A small outdoor clothing company has just received an attractive offer from a business in Bangladesh to manufacture its work gloves. The offer would allow for substantial cost savings over the current supplier. The company manager, however, has read reports that some Bangladeshi businesses break
What is the relationship among a team’s cohesiveness, performance norms, and performance results?
You have just been hired as the new supervisor of an audit team for a national accounting firm. With four years of experience, you feel technically well prepared for the assignment. However, this is your first formal appointment as a “manager.” Things are complicated at the moment. The team has
What is “globalization” and what are its implications for working in the new economy?
Explain how the “glass ceiling effect” may disadvantage newly hired African Canadian college graduates in a large corporation.
Explain how “accountability” operates in the relationship between(a) A manager and her subordinates, and(b) The same manager and her boss.
1. What is Vancity’s competitive advantage over other types of financial institutions?2. Who are Vancity’s stakeholders and what value does the organization create for them?3. Which of the four functions of management does Van city appear to be doing quite well? Draw from the case to support
Discuss the importance of managerial ethics in the workplace.
What decisions should a Board of Directors oversee in order to fulfill its governance responsibilities?
What are the major arguments in the socioeconomic view of corporate social responsibility?
Explain the difference between the individualism and justice views of ethical behaviour.
Monique has just returned from her first business trip to Japan. While there, she was impressed with the intense use of work teams. Now back in Manitoba, she would like to totally reorganize the workflows and processes of her canoe manufacturing company and its 75 employees around teams. There has
How do regional economic alliances impact the global economy?
What is the difference between institutional collectivism and in-group collectivism as described by Project GLOBE?
1. Describe the potential risk in the global business invironment for McChain Food Ltd?2. Drawing from Hofstede’s work on global diversity and cultures, what challenges might Canadian managers at McCain face when interacting with their Chinese business colleagues?
Enrique Temoltzin has just been appointed the new manager of your local college bookstore. Enrique would like to make sure the store operates according to Weber’s bureaucracy. Describe the characteristics of bureaucracy and answer this question: is the bureaucracy a good management approach for
Explain why the external environment is so important in the open-systems view of organizations.
Define contingency thinking and give an example of how it might apply to management.
1. What are the entrepreneurial traits and personal characteristics that Dennis Wilson displayed?2. What are some of the reason lululemon athletic Inc. did not succumb to the statistically high failure rate of businesses within the first five years of operation?
1. From the information provided in the case, do you think Target Canada demonstrated good planning in regard to its expansion into Canada? Identify at least three things the company did (right or wrong) to support your answer.2. How many different functional plans can you identify from the Target
How might planning through benchmarking be used by the owner of a local bookstore?
How does planning help to improve focus?
Put yourself in the position of a management trainer. You have been asked to make a short presentation to the local Small Business Enterprise Association at its biweekly luncheon. The topic you are to speak on is “How Each of You Can Use Management by Objectives for Better Planning and

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Management 3rd Canadian edition John R., Jr. Schermerhorn, Barry Wright - Solutions

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