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business
management fundamentals concepts
Management Fundamentals 9th Edition Robert N. Lussier - Solutions
Manager Brianna’s desk is directly facing the employees.Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
The accountant, Bonita, is out of town with a client, and her assistant is working alone in the office.Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special
Tyson is at the monthly managers' meeting.Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
Boston Consulting Group (BCG) completed a one day consulting job and sends out the bill.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG sold stock that it bought as an investment.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG sold some bonds to a major client.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG received a check for its one-day consulting job.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG paid its consultants their monthly pay.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG sold some stock to Ford.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG paid its office leasing fee to Trump Towers.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
BCG makes a payment on the car fleet it bought from Ford.A. RevenueB. Expenses balance sheetC. AssetsD. LiabilitiesE. Owner equity
How does the Disney Company use reinforcement theories of motivation to motivate its workforce?
Carl, a five-step sequence of needs is too complex. That’s why I like this other one with three needs better.Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs theory
“Kyle, I want to continue being paid monthly, and I like February better than the months with 31 days because those months I tend to run out of money by the end of the month.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous incremental
Lakesha is a manager from the corporate planning staff; she helps departments plan. She is viewed as being a dreamer who doesn’t understand the company’s various departments. Employees tend to be rude in their dealings with Lakesha.Determine the appropriate leadership style under the given
How does the Disney Company use Alderfer’s ERG theory of motivation to motivate its workforce?
The academic credit hour system was set up many years ago to ensure that there would be some standardization across colleges throughout the country and that academics and employers had the same understanding of the workload that a college student had carried to earn a degree. The credit-hour system
Select your own situation in which giving praise is appropriate. If it’s not obvious through giving praise, write out a short explanation of the situation.
Darren, I know you are trying hard, but it’s not about effort; I give merit raises based on results.Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
How does the Disney Company use the expectancy theory of motivation to motivate its workforce?
What are the three major classes of motivation theories?
Reinforcement theory has been used successfully to maintain and increase performance by many companies globally. However, its use does have critics who claim that it manipulates employees and that it is the carrot-and-stick approach to motivation.1. Does reinforcement motivate you?2. Is
You word processed a short memo to John Richards, the accounting manager, whom you don’t know. You gave it to your secretary, Chris, to send. Chris realized that you used the wrong last name, retyped the memo, and sent it to John Richardson. Chris told you about your error after sending the memo
Betty Lou, it’s not my fault the machine broke and now we are behind schedule.Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
“Usain went on a sales call, but when she went online our company website was down; resulting in no sale.”Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
How does the Disney Company use recognition to motivate its workforce?
What do the E, R, and G stand for in ERG theory?
Do you agree with the performance formula? Will you use it on the job?
You are the owner of a small retail clothes store. You are in the middle of working on a new display when Chris, a salesperson, comes over to you and suggests how to rearrange the sweaters so that the display is more colorful and appealing to the eye. You decide to give Chris praise for a good idea.
“Butch, I know you are trying hard, but you aren’t meeting your sales quotas. We have to let you go.”Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
If you worked at Disney Company, would its recognition programs be effective in motivating you? Why?
Which of the four content motivation theories makes the most sense to you? Why?
“Too bad Latoya does not seem to like doing her work and just does the minimum to keep her job.”Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
What do you think are the factors that motivate workers the most today? Why?
Which of the three process motivation theories makes the most sense to you? Why?
John makes more sales calls than the other five reps, but he has the lowest sales.Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
I know Mark is bright and could get all As, but he doesn’t seem to realize that grades are important to getting a good job.Identify the factor contributing to low performance in the following five situations.A. AbilityB. MotivationC. Resources
How does Herzberg’s two-factor theory apply to Coca Cola’s employee engagement and motivation techniques?
Does the goal-setting theory really motivate employees?
What reinforcement methods have been used to get you to go to work and to be on time?
“Holly, you are a real people person. How about orienting our new employee Eduardo to the department?”Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs theory
Does Vroom’s expectancy theory support Coca Cola’s motivational strategy? Why?
Reinforcement theory is unethical because it is used to manipulate employees. Do you agree with this statement? Explain your answer.
“Mike, at Google, we created a culture where we work hard, but it’s a fun place to work.Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs theory
Are Coca-Cola’s methods sustainable, long-term motivators for its employees?
Which motivation theory makes the most sense to you? Explain why.
“Our HR staff is already offering good salaries and benefits. Now HR is recommending that we have more social events so employees can get to know each other better to promote more motivated teamwork.”Identify the theory behind each of the following statements on how to motivate employees.A.
Drawing from your experiences and preferences, would perks and fringe benefits similar to those that Coca Cola offers be an effective motivator for you? Would the company’s development and job enrichment opportunities be a motivator for you? Why?
What are the major methods and techniques you plan to use on the job as a manager to increase motivation and performance?
“Harry, here at Pet’s R Us Animal Clinic, we focus on hiring people who love animals and want to care of them.”Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs theory
“Edwina, I know I like to micromanage, but I’m working at giving some of my employees more autonomy in their jobs.”Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs theory
What types of organizations can engagement and motivation techniques be applied in? In what organizations won’t they work? Why?
Which of the four grand strategies is Coca-Cola utilizing?
“I really like having Lomita as an employee. She wants to be a success and always comes through when I delegate task to her.”Identify the theory behind each of the following statements on how to motivate employees.A. Hierarchy of needs theoryB. ERG theoryC. Two-factor theoryD. Acquired needs
“Lolo, I do agree that you do exceptional work. So, I will request the raise you want with HR.”Identify the theory behind each of the following statements on how to motivate employees.A. Equity theoryB. Goal-setting theoryC. Expectancy theory
“I talked to all of my employees so I would know what is important to them. Now I can offer rewards that will motivate them when they perform a task well.”Identify the theory behind each of the following statements on how to motivate employees.A. Equity theoryB. Goal-setting theoryC. Expectancy
“My style is to delegate tough tasks that my employees can do, and I tell them exactly what I want them to do, with a tough deadline.”Identify the theory behind each of the following statements on how to motivate employees.A. Equity theoryB. Goal-setting theoryC. Expectancy theory
“Shawn, you have to realize that we are over booked and everyone else is working tomorrow, so you have to work.”Identify the theory behind each of the following statements on how to motivate employees.A. Equity theoryB. Goal-setting theoryC. Expectancy theory
“Avi, you’re late again. The next time we have overtime hours available, I’m not going to give you any overtime.”Identify the theory behind each of the following statements on how to motivate employees.A. Positive/rewardB. Avoidance/negativeC. PunishmentD. Extinction
“I know we can make more money by fixing prices, but it’s illegal, so I’m not going to do it.”Identify the theory behind each of the following statements on how to motivate employees.A. Positive/rewardB. Avoidance/negativeC. PunishmentD. Extinction
“Helen, I really appreciate your staying late tonight to finish this project.”Identify the theory behind each of the following statements on how to motivate employees.A. Positive/rewardB. Avoidance/negativeC. PunishmentD. Extinction
“Sharon, you know the rule is that we dock your pay if you come in late. No excuses.”Identify the theory behind each of the following statements on how to motivate employees.A. Positive/rewardB. Avoidance/negativeC. PunishmentD. Extinction
“I was hoping that Heidi would stop being so critical of Jake, but it has been going on for a week now, so I guess I’m going to have to talk to her about it.”Identify the theory behind each of the following statements on how to motivate employees.A. Positive/rewardB. Avoidance/negativeC.
“Anita, congratulations. You manufactured the most computer chips again this week, making you the high income earner for the fourth month in a row since we started this new piece rate system.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous
“Thanks, Anton. You really hustled to get that shipment out on time today.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous incremental scheduleB. Fixed-intervalC. Variable-intervalD. Fixed-ratioE. Variable-ratio
“I just closed another sale. I’m looking forward to a nice commission check this week.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous incremental scheduleB. Fixed-intervalC. Variable-intervalD. Fixed-ratioE. Variable-ratio
“Katie, you need to work fast so we can meet our quarterly sales goal, and get a share of the profits.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous incremental scheduleB. Fixed-intervalC. Variable-intervalD. Fixed-ratioE. Variable-ratio
“I look forward to getting out of working on Monday mornings to attend our weekly department meeting.”Identify the theory behind each of the following statements on how to motivate employees.A. Continuous incremental scheduleB. Fixed-intervalC. Variable-intervalD. Fixed-ratioE. Variable-ratio
How can Brad Smith’s effectiveness as CEO of Intuit be explained from a trait theory of leadership perspective?
Peter Drucker said it’s not worth pointing out the differences between a leader and a manager. Do you agree? Why or why not?
Through his cartoon character Dilbert, Scott Adams makes fun of managers. Adams distrusts top-level managers and has said that leadership is really about manipulating people to get them to do something they don’t want to do when there may not be anything in it for them. Adams says that we may be
The manager simply focuses on getting the job done.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D. Middle-of-the-road (5, 5)E. Team (9, 9)
How can Brad Smith’s effectiveness as CEO of Intuit be explained from a path-goal theory of leadership?
What traits do you think are most important in a leader?
Are there differences in the leadership styles of men and women? Some researchers say that women tend to be more participative, relationship-oriented leaders and men more task-oriented. However, others say that men and women are more alike as leaders than different and are equally effective.1. Is
The employees dislike the manager, but the department is one of the top performers.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D. Middle-of-the-road (5, 5)E. Team (9, 9)
How can Brad Smith’s effectiveness as CEO of Intuit be explained from a transformational leadership theory perspective?
Should spirituality be allowed in the workplace? Should spirituality be encouraged in the workplace? Why or why not?
The manager’s department has the low-producing employees with a low level of morale. Yet, he doesn’t do anything to improve the department.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D.
How can Brad Smith’s effectiveness as CEO if Intuit be explained from a servant leadership perspective?
Based on the Self-Assessment, is your behavior more Theory X or Theory Y? How do you feel about your score? Will you make any changes?
The manager has the top performers and also has the highest morale.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D. Middle-of-the-road (5, 5)E. Team (9, 9)
Do you think that Brad Smith is a good leader? Why?
The Ohio State University and University of Michigan two-dimensional leadership styles identified in the 1940s haven’t changed much over the years, as they are still being taught and used today. However, the way we conduct business today is very different from the way it was conducted in the
The manager is friends with everyone and they get along great, but the productivity level is one of the lowest in the company.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D. Middle-of-the-road (5,
What do you think are the most important things that you can learn from Brad Smith’s leadership style about how to become a more effective leader yourself?
Today, the Leadership Grid® is still being taught in colleges and by consultants to be used by managers. Do you agree that the team leadership style is the best leadership style for use in all situations? Why or why not?
The manager has been evaluated as having adequate morale and an average productivity level.Identify the leadership style described in each of the five situations.A. Impoverished (1, 1)B. Authority-compliance (9, 1)C. Country club (1, 9)D. Middle-of-the-road (5, 5)E. Team (9, 9)
Would you consider Richard Branson to be a leader, a manager, or both?
Which situational approach to leadership do you prefer? Why?
Juanita gets along well with his employees, who make water bottles, and he is in control of his department.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line, and the situation number (between 1 and 8) on the second line.A.
Which basic leadership style—autocratic, democratic, or laissez-faire—would Richard Branson say he used?
What percentage of top leaders would you say are really charismatic, transformational, symbolic, and/or servant leaders? (Your answers can change for each of the four leadership behaviors.
John, the chair of a committee charged with recommending ways to increase organizational performance, is highly regarded by the volunteer members from a variety of departments.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line,
Could you make a case for the Ohio State leadership style of high structure/low consideration or low structure/high consideration in analyzing Branson’s leadership style?
Do you believe that men and women lead differently?
Usain oversees the assembly of mass-produced containers. He determines rewards and punishments, and is viewed as a hard-nosed boss.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line, and the situation number (between 1 and 8)
Which Leadership Grid® style—(1, 1) impoverished, (9, 1) authority–compliance, (1, 9) country club, (5, 5) middle-of-the-road, or (9, 9) team—would Branson’s critics say he used?
Is Richard Branson considered a transformational or transactional leader?
Ted is a manager who oversees the processing of canceled checks for a bank. He is well liked by the employees, and enjoys hiring and evaluating his employees’ performance.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line,
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