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business
management fundamentals concepts
Management Fundamentals 9th Edition Robert N. Lussier - Solutions
What international trade agreement(s) appear to allow Air Canada to easily expand into the U.S.?
Boeing buys the Johnson Custom Jets company.Identify the type of growth strategy described by each statement.A. ConcentrationB. Related diversificationC. Forward integrationD. Unrelated diversificationE. Backward integration
Mary, what symptoms have you observed to indicate that a problem even exists?Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
How does Toyota address both decision making and problem solving in its operations?
Many large corporations have an objective to pay less in taxes and are using corporate tax loopholes to avoid paying taxes. Walmart and Apple are such companies. Apple CEO Tim Cook was quoted in the press as defending Apple’s tax-avoiding practices, which saved $44
That is a good idea, Tyson, but how are you going to put it into action?Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
How does Toyota’s approach to decision making and problem solving address the four management functions?
Good ideas, Tami and Carlos. Let’s consider the odds of the success of each of your ideas.Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
How does Toyota apply the six-step decision making process model in its operations?
Now that we understand the problem, let’s use the brainstorming technique to solve it.”Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
How does Toyota use groups to support decision making and problem solving?
Raj, is the machine still jamming, or has it stopped?”Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
What do you think of Toyota’s eight-step problem-solving model? Do you think you could use it at any of the employers where you have held part-time jobs or internships as a student? Why?
I don’t understand what we are trying to accomplish here, Eddie.Identify the step in the decision-making model represented by each statement.Step 1: ______Step 2: ______Step 3: ______Step 4: ______Step 5: ______Step 6: ______
Do you think that it would be better for Toyota to use a more informal approach to decision-making and problem solving so that management and workers have more flexibility to address issues they face in performing their jobs? Why?
Is there really a difference between creativity and innovation?
Eric has to decide if he should invest in a new company in a brand-new industry.Classify the problem in each statement according to the structure and condition under which the decision must be made.A. Programmed, certaintyB. Programmed, uncertaintyC. Programmed, riskD. Nonprogrammed, certaintyE.
What was (were) the key problem(s) that Peloton was trying to solve in the case?
Tina, a manager in a department with high turnover, must hire a new employee.Classify the problem in each statement according to the structure and condition under which the decision must be made.A. Programmed, certaintyB. Programmed, uncertaintyC. Programmed, riskD. Nonprogrammed, certaintyE.
What type of decision making style was exhibited to the greatest degree by Foley and others at Peloton?
When Sean graduates from college, he will buy an existing business rather than work for someone else.Classify the problem in each statement according to the structure and condition under which the decision must be made.A. Programmed, certaintyB. Programmed, uncertaintyC. Programmed, riskD.
Which decision making condition existed in the environment at Peloton?
Rondo is making a routine decision, but being new, he has no idea what the outcome will be.Classify the problem in each statement according to the structure and condition under which the decision must be made.A. Programmed, certaintyB. Programmed, uncertaintyC. Programmed, riskD. Nonprogrammed,
How does Peloton address the stages of the creative process?
When is the cost–benefit analysis commonly used?
Sam, a small business owner, has had a turnaround in business; it’s now profitable. She wants to keep the excess cash liquid so that she can get it quickly if she needs it. How should she invest it?Classify the problem in each statement according to the structure and condition under which the
How does Peloton address the stages of the creative process?
Aidan, a purchasing agent, must select new cars for the business. This is the fifth time in five years she has made this decision.Classify the problem in each statement according to the structure and condition under which the decision must be made.A. Programmed, certaintyB. Programmed,
What are the relevant external environmental factors in the case?
Eric has to decide if he should invest in a new company in a brand-new industry.Using the determine if the decision-making model or decision rules or policies and procedures should be used to make the decisionsA. Decision Making ModelB. Decision Rules or Policies and Procedures
Tina, a manager in a department with high turnover, must hire a new employee.Using the determine if the decision-making model or decision rules or policies and procedures should be used to make the decisionsA. Decision Making ModelB. Decision Rules or Policies and Procedures
When Sean graduates from college, he will buy an existing business rather than work for someone else.Using the determine if the decision-making model or decision rules or policies and procedures should be used to make the decisionsA. Decision Making ModelB. Decision Rules or Policies and Procedures
Rondo is making a routine decision, but being new, he has no idea what the outcome will be.Using the determine if the decision-making model or decision rules or policies and procedures should be used to make the decisionsA. Decision Making ModelB. Decision Rules or Policies and Procedures
Sam, a small business owner, has had a turnaround in business; it’s now profitable. She wants to keep the excess cash liquid so that she can get it quickly if she needs it. How should she invest it?Using the determine if the decision-making model or decision rules or policies and procedures
Aidan, a purchasing agent, must select new cars for the business. This is the fifth time in five years she has made this decision.Using the determine if the decision-making model or decision rules or policies and procedures should be used to make the decisionsA. Decision Making ModelB. Decision
Management wants to expand the business by offering a new product but doesn’t know what to offer.Identify the most appropriate group technique for generating alternatives in each situation.A. BrainstormingB. SynecticsC. Nominal groupingD. Consensus mappingE. Delphi technique
Management wants to project future trends in the social media industry as part of its long-range planning.Identify the most appropriate group technique for generating alternatives in each situation.A. BrainstormingB. SynecticsC. Nominal groupingD. Consensus mappingE. Delphi technique
Management at a video game maker wants to develop a new game. It calls in a consultant, who is leading groups of employees and children to come up with ideas together.Identify the most appropriate group technique for generating alternatives in each situation.A. BrainstormingB. SynecticsC. Nominal
A department is suffering from morale problems, and the manager doesn’t know why or how to improve morale.Identify the most appropriate group technique for generating alternatives in each situation.A. BrainstormingB. SynecticsC. Nominal groupingD. Consensus mappingE. Delphi technique
A department is getting new computers, and everyone has to get the same type: either a desktop, laptop, or tablet. The manager doesn’t know which type to select for her 25 employees.Identify the most appropriate group technique for generating alternatives in each situation.A. BrainstormingB.
You are on vacation and want to get to a Walmart.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital budgetingC. Linear programmingD. Queuing theoryE. Probability theory
Burger King Manager Tania wants to even the workload in her fast-food restaurant. At times, employees hang around with no customers to wait on; at other times, they have long waiting lines.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital
Taylor Rentals manager Matthew wants to know how many times a bounce house will have to be rented out to recoup the expense of adding it to the rental list.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital budgetingC. Linear programmingD. Queuing
Machine shop manager Henry is scheduling which products to make on which machines next week.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital budgetingC. Linear programmingD. Queuing theoryE. Probability theory
Candida, a lawn-care services sole owner/operator, must decide whether to repair her old truck or to replace it with a new one.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital budgetingC. Linear programmingD. Queuing theoryE. Probability theory
Trevor wants to invest money in commodities futures to make a profit.Select the appropriate quantitative method to use in each situation.A. Break-even analysisB. Capital budgetingC. Linear programmingD. Queuing theoryE. Probability theory
What types of cultural artifacts are relevant in the case?
How does management at Peloton carry out the four management functions?
Uber (transportation) got a lot of bad press based on sexual harassment and other internal problems.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
What are the key internal environmental factors facing Whole Foods?
What are the factors within the internal environment?
Do you believe that most organizations focus on creating customer value?
At Dunkin Donuts, we sell donuts, but we make more money on real estate by renting our facilities to franchisees.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
What are the key external environmental factors facing Whole Foods?
What are the components of the systems process?
Do you think that all organizations should use total quality management (TQM)? Explain your answer.
The department of business under the School of A&S at Forest College is going to be expanded to become the School of Management.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
Describe the organizational culture at Whole Foods.
After a six-month search, the board finally hired a new CEO from our competitor.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
What does Whole Foods do to support being an ethical and social responsible business?
What is the external environment?
At Big Y supermarkets we buy vegetables, cut them up, place them in bags, and sell them as salad.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
Do you agree with Whole Foods’ emphasis on being socially responsible and ethical in how it does business? Why?
Which of the five artifacts, or important ways that employees learn about organizational culture, is the most important?
As the minimum wage continues to increase, Wendy’s is buying machines to replace order takers.Identify the internal environmental factor underlying each statement.A. Management and cultureB. MissionC. ResourcesD. Systems processE. Structure
Is it a good or bad idea for Whole Foods to lower the quality standards for its food items so that it can reduce prices and potentially broaden the appeal of shopping there to a wider range of consumers?
What are the levels of culture?
The owners of the company will get to vote on its being acquired or staying independent.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
Which external factors/stakeholders are addressed in this case?
What is symbolic leadership? Is it important?
Are you going to close that sale to Costco?Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
What artifact(s) embody the culture and underlying values of Wells Fargo?
What is a learning organization? Should a manager create one?
If we don’t get a four percent raise, the Teamsters union will go on strike at our company.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
In this case, Wells Fargo’s values and beliefs do not seem to match their behavior. Explain.
How do people justify unethical behavior?
Do you believe that ethical behavior will pay off in the long run?
Animal activist groups pressured the Ringling Brothers circus to the point that it stopped having elephant acts in 2018.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The
Given your answer to question three, how would you characterize the firm’s culture (strong or weak)?
What is the stakeholders’ approach to ethics?
Do you have your own guide to ethical behavior that you follow now? Will you use one of the guides from the text? If yes, which one and why?
KFC bought some bad chickens in China, and sales declined.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
Classify Wells Fargo’s moral development as a firm within the context of this case. Indicate their level of development as per their stated values as well as their level of development given their actions in this case.
What is social responsibility?
Our company was going to be sold to Sprint, but the government said that would be in violation of antitrust laws.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI.
Using the Guide to Ethical Behavior, apply one of the guides to this case.
Do you believe that companies benefit from being socially responsible? Why or why not?
Tesla is working on software for its cars to be self-driven.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
Given Wells Fargo’s actions in this case what level of social responsibility would you classify them as?
Do you believe that all businesses should go “green”? Why or why not?
“LinkedIn and other social media websites took some of the traffic flow away from Facebook.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI. Governments
Given the movement toward evaluating a firm based upon the triple bottom line, how would you rate Wells Fargo?
Since the recession ended, we have had an increase in sales, but revenues are still not above pre-recession levels.Identify which external environmental factor is referred to in each statement.A. CustomersB. CompetitionC. SuppliersD. Labor forceE. ShareholdersF. SocietyG. TechnologyH. The economyI.
Tim Brown, Wells Fargo Middle Market Banking Regional Manager, expressed Wells Fargo’s reaction to the Seattle City Council’s actions as disappointing but that he and his firm stand ready to serve the Seattle community. Which of Mintzberg’s management role categories was he enacting?
It’s hard to know if I need to follow the ethics code because managers act unethically every now and then.Identify whether each statement reflects an organization with a strong or weak culture.A. Strong cultureB. Weak culture
Was Tim Brown, Wells Fargo Middle Market Banking Regional Manager, the proper level manager to have expressed Wells Fargo’s reaction to the Seattle City Council’s actions?
Oh no. Do I really have to listen to the story about how the company founder Ted walked three miles in a snowstorm to deliver the package on time again?Identify whether each statement reflects an organization with a strong or weak culture.A. Strong cultureB. Weak culture
Everyone in the department acts differently, so I guess I can just be me rather than trying to act in a manner acceptable to others.Identify whether each statement reflects an organization with a strong or weak culture.A. Strong cultureB. Weak culture
I started to tell this ‘dumb blond’ joke and the other employees all gave me a dirty look, so I stopped.Identify whether each statement reflects an organization with a strong or weak culture.A. Strong cultureB. Weak culture
When I walked around the department during my job interview, I realized I’d have to come to work in formal attire because all the women were wearing dresses or suits.Identify whether each statement reflects an organization with a strong or weak culture.A. Strong cultureB. Weak culture
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