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management fundamentals concepts
Management Fundamentals 9th Edition Robert N. Lussier - Solutions
Which of the conflict management styles do you tend to use most often? Why?
What role are perception bias and attitudes playing in this case, and which determinant of job satisfaction would influence Washington?
I enjoy working for Terri because she never stirs up drama over little things.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
How much stress do you have in your life? When do you tend to have more stress, and what is (are) the major cause(s) of the stress?
What type of power do Polito and Washington appear to be using during the meeting?
Kara, don’t you realize that your opinion is not as logical as mine. So we should do the task my way.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
Which of the stress-management techniques listed in the text do you use currently? Can you think of or do you use any other stress-management techniques that are not listed in the text?
Which political behavior seems to be stopping Washington from getting what she wants, and which political behavior could be of most help to her if she wants to continue to use graduate assistants for grading exams?
Give an example of how you used political behavior to achieve an organizational objective.
Bonita is an emotional person, so she will not make a good supervisor.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
What does the psyIn sending her memo to the department, Washington used which conflict management style?chological contract have to do with this case?
Hank, I know you’re a good worker, but I can’t give you the assignment again. You should understand that I have to be fair to everyone in the department.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me”
In sending her memo to the department, Washington used which conflict management style?
Shawn, I thought you were my friend, and that you would back me on this.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
Was sending the memo a wise political move? What might Washington have gained or lost by sending it?
Jayden, your point is weak. Don’t you understand that my idea is much better?Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
What would you do if you were Politio? (a) Would you talk to the dean and let him know that Washington said he would appeal the policy decision? If so, which kind of political behavior would this approach represent? (b) Would you draft a policy directly stating that graduate assistants
The new project manager, Kit, is a single parent, so I guess he won’t have his mind on his work.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
If you were Washington, once you saw that you had no support during the meeting, would you have continued to defend your position or agreed to stop using graduate assistants to grade exams? Would your answer be different if you were not a tenured faculty member?
I usually know what Conroy is going to say at meetings. He is so predictable.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE. “Like me” assumption
If you were Washington and Politio drafted a policy that department members agreed with, would you appeal the decision to the dean? Would your answer be different if you were not a tenured faculty member?
If you were the dean of SAS, knowing that the VP did not want to set a college wide policy, and Washington appealed to you, what would you do? Would you develop a schoolwide policy for SAS?
You have to get an important customer order shipped today, and Sonia is not working to standard again. Sonia claims that she does not feel well and cannot afford to take time off, so she can’t get much work done today.Identify the appropriate type of power to use in each situation.A. CoerciveB.
(a) Should Jim Weston have spoken up in defense of Washington during the meeting? If you were Weston, would you have taken Washington’s side against the other seven members? (b) Would your answer be different if you were friends with Washington or if you were a tenured professor?
Ari, one of your best workers, is currently not doing a good job as usual. You think Ari has a personal problem affecting her work.Identify the appropriate type of power to use in each situation.A. CoerciveB. ConnectionC. Reward or legitimateD. ReferentE. Information or expert
What are the ethical issues in this case, and how do perception and attitudes influence ethics?
A new, expensive robot machine is now available that can increase your department productivity, and you want one. Major purchases must be approved by a committee, and its decisions tend to be influenced by politics.Identify the appropriate type of power to use in each situation.A. CoerciveB.
At what level (college wide, by schools, or by departments within each school) should a graduate assistant policy be set?
Amita has talked to you about getting ahead and has asked you to help prepare her for a supervisor position when the next opportunity opens.Identify the appropriate type of power to use in each situation.A. CoerciveB. ConnectionC. Reward or legitimateD. ReferentE. Information or expert
What type of change is Politio making?
Samuel is not wearing a required safety vest again, saying it is too hot.Identify the appropriate type of power to use in each situation.A. CoerciveB. ConnectionC. Reward or legitimateD. ReferentE. Information or expert
Kyle, you know your stuff, just handle the customer complaint as you think is best, and you don’t need to get back to me on this.Identify the level of authority in each of the situations below.A. Authority to informB. Authority to recommendC. Authority to reportD. Full authority
When focusing on jobs, is it better to use job simplification or job expansion?
Ethan, please collect the job resumes HR sends over during the week and give them all to me on Monday at 10:00.Identify the level of authority in each of the situations below.A. Authority to informB. Authority to recommendC. Authority to reportD. Full authority
The Delegation Process. You are a marketing manager in a medium-sized company. Your computer is getting outdated, so you have decided to get a new one. You’re not sure what make, model, or features to select. You are busy and don’t want to spend a lot of time making the selection. You have
What is job design, and why is it necessary?
Explain the role of organization culture at Zappos. Can it be characterized as strong or weak?
The Delegation Process. You are a production manager in a large company. You have received a request for information on your department by the new human resources manager. You are going to delegate the task of writing the answers to the questions to provide the information that the human resources
How do self-managed work teams factor into the new structure of Zappos?
José, I need a new laptop. Please do some research giving me a list of competitive laptops and tell me which one you like the best.”Identify the level of authority in each of the situations below.A. Authority to informB. Authority to recommendC. Authority to reportD. Full authority
The Delegation Process. You are a college professor and advisor of students. You have received the grade reports for your advisees. You have a file folder for each advisee, which contains a form to record grades on. You are going to delegate the task of recording grades to your graduate assistant.
What type of organizations commonly use functional departmentalization?
How has Zappos used job enrichment to its advantage?
Here is a copy of our organization chart so that you can see our firm’s formal organizational structure.”Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span of managementD. Division of laborE.
Identify some of the current priorities and types of assignments delegated.
What is the difference between product and customer departmentalization?
Does an organization you work for or have worked for emphasize following the standing procedures or being flexible? Explain your answer.
Can Zappos be characterized as a learning organization? Why?
As part of orienting new employees to our firm, we stress the importance of learning our mission statement so that it will guide you in doing your job.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span
Describe the job design of faculty members.
Explain how the move to a self-managed, self-organized structure from a hierarchical structure was a form of reengineering.
The ambulance is on the way. Anita, call Dr. Rodriguez and have her get to emergency room A in 10 minutes. Aaron, prepare emergency room A. Juan, get the paperwork ready.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain
What type of departmentalization is used? Draw its organizational chart.
What type of authority is needed to make decisions and issue orders down the chain of command?
From the perspective of authority, is Zappos more centralized or decentralized? Specify characteristics of the firm to support your answer.
I need Carlos to do some research for me, but as a middle manager, I can’t give an operative employee a direct order to do it. I have to have my supervisor, Christina, give Carlos the assignment for me.Identify which organizational principle or principles are represented by each statement.A.
Identify line and staff positions. Is authority centralized or decentralized?
What impact does technology have on organizational structure?
What is the difference between general staff and specialist staff?
Is Zappos a mechanistic or organic organization? How so?
My department manager, Rick, tells me to do one thing, but my project manager, Betty, tells me to do something else at the same time. Whom should I listen to?Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of
How are the principles of organization followed? (Be sure to include the span of management and division of labor.)
Matrix departmentalization violates the unity–of-command principle. Should companies not use matrix departmentalization?
How does the scope of authority change throughout an organization and what is the flow of responsibility, authority, and accountability?
Have you ever worked for an organization that is a “learning organization?” Do you feel that it was a better place to work because it was a learning organization? Why?
To make your job more interesting, Andy, I’m going to assign a new task to you.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span of managementD. Division of laborE. CoordinationF. Balanced
You are the manager of a retail chain. You just returned from lunch and got this message: “Chris called, return the call.” Chris is a personal friend. Calling Chris back during company time should be what level of priority?
Historian Alfred Chandler suggested that structure should follow strategy. Should a firm develop the strategy first and then develop the organization structure? Why or why not?
If you could design the ideal job for yourself, what would it look like? What would be the most important aspects of this ideal job for you? Why?
He is a good customer, Helen, so make him happy and ignore the rule and give him cash refund without the sales receipt.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span of managementD. Division of
You are a supervisor of a medical ward. You just checked your mail. You got the latest copy of Supervision, a monthly magazine giving ideas on how to be an effective supervisor. Reading the magazine should be what level of priority?
As firms grow, should they have division of labor and add staff positions? Give examples with your answer.
How does AT&T address job design issues for various positions in the company?
I know it will be difficult to supervise 19 employees reporting to you, Jennifer, but by cutting two managers, we all have to take on more employees.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span of
You have to submit your department budget in two weeks. There will be very few changes from last year. Preparing the budget should be what level of priority?
Is centralized or decentralized authority better?
What do the terms differentiation and integration mean?
How is AT&T a learning organization?
Rachel handles all the accounts receivable transactions, and Ed does all the accounts payable transactions.Identify which organizational principle or principles are represented by each statement.A. Unity of command and directionB. Chain of commandC. Span of managementD. Division of laborE.
You are the manager of a small local stock brokerage branch. The telephone lines just went dead. The secretary is out sick today, so you are covering for her. Getting the telephones fixed should be what level of priority?
Arthur Andersen, a consulting company, was taken to court for destroying evidence that could have been used in court to support allegations of illegal activities. Arthur Andersen destroyed evidence related to the auditing of Enron to protect both companies from being found guilty of engaging in
Tom told me to use his computer to get some information for him. But when I got to the computer, it was turned off, and when it booted up, I didn’t have Tom’s password, so I couldn’t get the information.Identify which organizational principle or principles are represented by each statement.A.
Describe the type of departmentalization that exists in AT&T’s organizational design.
The human resources manager sent you, a middle manager, a memo asking for a list of all your employees with their job titles. It is due in one week. Making the list should be what level of priority for you?
Suppose you are a sales rep for a major pharmaceutical company. You get paid by commission, so the more drugs you sell to doctors, the more money you make. You know that sales reps in your company have been visiting doctors and telling them that if they prescribe your company’s medication, they
Does formal organizational structure really matter? In other words, shouldn’t management just focus on getting the work done?
What is the difference between unity of command and unity of direction?
Follow the chain of command from your present position (or one you held in the past) to the top of the organization. Start by identifying anyone who reported to you, then list your boss’s title, your boss’s title, and on up to the top manager’s title.
To what degree does AT&T possess the characteristics of a mechanistic vs. an organic organization?
Emily, I’ve been hearing a lot about social media marketing. Should we try it?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group interventionH. Work designI. Direct feedback
Winona, we need an intervention that can identify the employee morale problems so we can change the situation.A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group interventionH. Work designI. Direct feedback
Jordan, I think we could benefit from using intervention that gets lots of employees from many departments and our key suppliers to discuss ideas on improving productivity.A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey
Bella, is there an intervention we can use with small group together to figure out things that are holding us back from getting a higher product quality rating and what we can do to improve quality?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE.
Kent, our employees are often rude to each other. What intervention can we use to make them better understand how their behavior affects their coworkers?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group
Hannah, what interventional can we use to make jobs more interesting and challenging for employees?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group interventionH. Work designI. Direct feedback
Liza, are you sure this intervention will work? Our team has a lot of conflict that is affecting how we get along as we complete the job.A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group interventionH.
Chase, what intervention will we use to prepare our employees to put the product together as a group rather than each person continuing to produce one part of it?Identify the appropriate OD intervention for the change described in each statement.A. Training and developmentB. Sensitivity trainingC.
Tony, when we install the new software, who is going to learn to run it?Identify the appropriate OD intervention for the change described in each statement.A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF. Survey feedbackG. Large-group
I like using Microsoft Office software. I don’t want to change to Google software because I heard it’s more difficult and it will slow down my work.Identify the type of resistance to change in each statement.A. UncertaintyB. Learning anxietyC. Self-interestD. Fear of lossE. Fear of loss of
Coach, I’m batting .333 now and I’m comfortable with my batting stance. Why should I change my batting stance?Identify the type of resistance to change in each statement.A. UncertaintyB. Learning anxietyC. Self-interestD. Fear of lossE. Fear of loss of controlF. Successful habits
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