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management fundamentals concepts

Management Fundamentals 9th Edition Robert N. Lussier - Solutions

Is Richard Branson considered a transformational or transactional leader?
Carly, the principal of a school, assigns teachers to classes and other various duties. She hires and decides on tenure appointments. The school atmosphere is tense.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line, and the
What external environment factor influenced Branson’s leadership style (Chapter 3)?
Aarti is well liked by her employees, who make all kinds of websites to customer specifications, and Aarti makes the hiring, promoting, discipline, and firing decisions.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the first line, and
Which management functions did Branson carry out in his leadership role (Chapter 1)?
Nyota’s employees, who manufacture cardboard boxes, think she has a bad personality and tend to ignore what she says because her boss does their evaluations and determines pay raises.Determine the appropriate leadership style under the given conditions. Place the letter A or B on the
One of your best team leaders, Tina, has told you about a team member not performing up to standard, so you tell her to handle the situation as she thinks is best.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so
Your manager, Duane, told you to make a new change in work schedule. You know that Sandy is a good worker, but she will not like the change.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so that the job gets done.A.
Candy’s job is to clean off the tables quickly after diners leave. Candy is on her phone again.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so that the job gets done.A. Low maturity of employee: The manager
George has never written a formal report, but you know he can do it with your encouragement and with minimum help from you.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so that the job gets done.A. Low maturity of
You told Shinji exactly to do a job. However, he deliberately ignored your directions again. So, the job is not done correctly.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so that the job gets done.A. Low maturity
Rookie employee Milani’s training is progressing well, so you have decided to teach her a new task.For each of the following situations, identify the maturity level of the employee and the leadership style the manager should use so that the job gets done.A. Low maturity of employee: The manager
My leader is really concerned about helping me succeed on the job.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF. Transactional leadershipG.
My leader has such a great personality that we all try out best to do a good job.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF. Transactional
My leader is laid back and I’m comfortable being myself with her.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF. Transactional leadershipG.
My leader encourages us to continually improve products and processes. For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF. Transactional
My leader has a good relationship with each of our department members.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF. Transactional leadershipG.
My leader focuses on getting the day-to-day work done giving rewards for good performance and punishment if you break any rules.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic
My leader knows that we will be driving flying cars in the future, and we are developing a prototype.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational
Evaluate the performance of teams at the Ritz-Carlton Hotels in terms of the six dimensions of a team process.
At Ford, quality is job one.Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
A helmet must be worm on the football field.Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
Forms for a leave of absence must be filled out, approved, and signed by the supervisor, and submitted to the HR office one month in advance of the planned leave.Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
We follow the “Humanics Philosophy” at Springfield College.Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
We will make a driverless car within five years.Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
Here is an Excel sheet describing how much I need to run my division next year?Identify the type of plan exemplified by each statement.A. PolicyB. ProcedureC. RuleD. ProgramE. Budget
Heidi, does your boss focus on having you follow the rules too?Identify the type of organizational culture described in each statement.A. Innovative cultureB. Noninnovative culture
How did strategic planning factor into Zappos CEO Tony Hsieh’s decision to move to a new organizational structure? What explanation can you offer for the change considering Zappos’ continued success in its previous structure?
Kim, of the three job candidates, which one do you think is the best fit with our department members?Identify the level of authority in each of the situations below.A. Authority to informB. Authority to recommendC. Authority to reportD. Full authority
Search online for updates on Zappos’ structural transition. Using the information in the case and the updates you find online, how have the firm’s employees responded to this change? Use the four stages of the change process to explain how people tend to react to change.
Why is the strength of employees’ need for growth important to the Job Characteristics Model?
Hi, Micheal. I’d like you to meet Sunita. I hired her as the new administrative assistant for my department and I’m orienting her. Sunita, this is my manager Micheal.Identify the level of authority in each of the situations below.A. Authority to informB. Authority to recommendC. Authority to
Why is it important to update priorities on a to-do list?
Brandon, your job is to show the potential customer the cars, answer their questions, and take them for a test drive. If they are interested in buying a car, bring them to me and I will handle the purchase.”Identify the level of authority in each of the situations below.A. Authority to informB.
Jackson, we need to meet to revise your proposed budget. Please meet me in the accounting department at 10:00 tomorrow.Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
As a simple guide, what one question can a manager ask to determine what and what not to delegate?
Kyle, you know your stuff, just handle the customer complaint as you think is best and you don’t need to get back to me on this.Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
I like your creative idea for a new product. I’ll talk to the boss, and if Jamal likes it, he’ll let us present the idea to his boss.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
When I recommend good sales rep job candidates to the marketing manager, I get angry when Alyssa does not hire them.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
Everyone throughout the organization is encouraged to share information and knowledge with everyone else to get the job done.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
It’s time to stop making pencils and start making pens.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
Being a manager here is great because we have the autonomy to run the department the way we want to.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
Don’t forget—don’t take any action until you check with me for my approval first.”Identify the type of authority referred to in each statement.A. FormalB. InformalC. CentralizedD. DecentralizedE. LineF. Staff
Proctor & Gamble (P&G)Identify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Chicago CounselingIdentify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Digital Age PCIdentify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Worldwide Marriage Encounters – UASIdentify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Latino InternationalIdentify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Toys For U Production DepartmentIdentify the type of departmentalization illustrated by each organization chart.A. FunctionalB. Product (service)C. CustomerD. Territory (geographic)E. MatrixF. Divisional
Emma, I’d like you to learn how to run the monthly budget reports for Kramer while he is on vacation.Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE. Work teams
Sarah, I don’t use the appendix information when I use the report, so don’t include it anymore.Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE. Work teams
I’d like you to work together to come up with ways to improve how your jobs get done.Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE. Work teams
Jamal, would you like me to delegate a new task to you to make your job more challenging?Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE. Work teams
You will be given $50 per day for meals when you travel, so you no longer need to provide receipts.Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE. Work teams
Juanita, I want your job to be less repetitive. So, you will be trained to add a couple of new tasks to your job responsibility.Identify which job design technique is exemplified in each statement.A. Job simplificationB. Job rotationC. Job enlargementD. Job enrichment/Job Characteristics ModelE.
What types of groups/teams are used at the Ritz-Carlton Hotels?
Is it really worth making a distinction between groups and teams? Why or why not?
JetBlue Airways is not structured around teams. However, teamwork skills and attitudes are important to the success of JetBlue. In fact, JetBlue screens job candidates extensively to make sure that they are team players.1. Is it necessary to be a team player to be a successful employee at
You have taken over as the new manager of a department with employees who are not performing to the standard level. This is why the previous boss was fired. Employees are interested in doing a good job and have potential. However, they don’t presently have the skills it takes to do the job to
Ashley, I get the assembled product from Tina; then I paint it and send it to Jamal for packaging.Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
How are roles defined in order to support teamwork at the Ritz-Carlton Hotels?
Group members influence each other’s behavior through the development and enforcement of norms, that is, essentially through peer pressure. In general, this process is positive as it helps get the job done. On the other side, complying with illegal or unethical norms can lead to disasters, as it
You have just taken over a new department. The previous boss was known as a dictator who closely oversaw the group’s performance. The group is producing at the minimal standard rate. The group can do the job; however, they are not committed to doing a good job or teamwork because of the poor
Chloe, I’d rather just get paid for my own output. I make more money with this current bonus system because I sell more than the rest of the sales reps.Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
Select any type of group (work, school, sports) you belong or have belonged to. Explain how each of the group’s five structure components affects or did affect its performance.
Your department is doing a good job. However, you would like to improve the cohesiveness of the team because some of the members don’t seem to feel as though they are a part of the team. As a result, they don’t work as hard as they would if they felt included.Development Level:Management
There are ten people in my department, and we get along well.Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
How does the Ritz-Carlton develop teams?
Select any type of group (work, school, sports) you belong or have belonged to. Explain how each of the group’s six group process components affects or did affect its performance.
Your department is one of the top producers in the company. Members work as a team without you. However, lately you realize there is a conflict within the group, but performance has not dropped due to the conflict.Development Level:Management Style:Behavior to Use:Action Taken:
Our boss is great. She lets us all participate in decisions.Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
What can you learn about how to work more effectively in group projects in classes, based on the things that the Ritz-Carlton does to promote teamwork in their hotels?
Why are objectives important to groups?
Are most team leaders really capable of determining the stage of group development and using the appropriate leadership style for the situation? Why or why not?
Supervisor Hannah is the only one who conducts employee performance appraisals in our department.Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
Why is teamwork so important to organizations like the Ritz-Carlton? Do you agree with their focus on teams as opposed to the individual efforts and contributions of their associates? Why?
How do groups enforce norms?
Based on your experience with meetings and what you have read and heard from others, which part of planning a meeting is most lacking?
“Your department has goals, Will; we don’t. But we have been told to do the best we can to accomplish the company mission statement.”Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
Looking at the simulation described in this case, are employees playing the simulator part of a group or a team?
Which type of group problem member is most annoying to you? Why? How can you better work with this type of group member in the future?
“Ethan, this job is boring. All I do is put the chip in and give it to you.”Identify each statement as characteristic of a group (A) or a team (B).A. A group.B. A team.
Having a partnership with Harvard Business Review (HBR) and Fitbit creates what types of groups?
Kent, don’t forget we have a Skype meeting with our England and German engineers at 6:00 our time today.Identify the dimension of the group structure exemplified in each statement.A. Formal groupB. Informal groupC. Functional groupD. Cross-functional groupE. Task forceF. Standing committeeG.
Agree or disagree with the size of the simulation teams relative to performance.
Taylor, I just got elected to serve a three-year term on the budgeting groupIdentify the dimension of the group structure exemplified in each statement.A. Formal groupB. Informal groupC. Functional groupD. Cross-functional groupE. Task forceF. Standing committeeG. Global virtual team
The simulation used by Medtronic is a leadership simulation that creates insights on personal leadership styles. Why would the firm focus on leadership if they are trying to enhance their managers’ ability to work in teams?
Juanita, some of our department members are going skiing next Sunday. Want to join us?Identify the dimension of the group structure exemplified in each statement.A. Formal groupB. Informal groupC. Functional groupD. Cross-functional groupE. Task forceF. Standing committeeG. Global virtual team
Medtronics’ success stems from its collaborative approach working both with outside firms and with employees, which nurtures cohesive relationships. What factors are evident in the case influence that cohesiveness?
Sarah, will you serve on the search group to select the new software program?Identify the dimension of the group structure exemplified in each statement.A. Formal groupB. Informal groupC. Functional groupD. Cross-functional groupE. Task forceF. Standing committeeG. Global virtual team
In the simulation, participants receive an e-mail in their inbox notifying them of a corporate reorganization, where the CEO suddenly may be reassigned as a director-level employee or vice versa. What might be the rationale for such a disruptive action from a group development perspective?
Justin, our group consists of our sales manager and seven sales reps.Identify the dimension of the group structure exemplified in each statement.A. Formal groupB. Informal groupC. Functional groupD. Cross-functional groupE. Task forceF. Standing committeeG. Global virtual team
What team rewards and recognitions are evident in the case?
We are getting sidetracked talking about TV shows we like to watch.Identify the type of role exemplified in each statement.A. TaskB. MaintenanceC. Self-interest
What seems to be the mission of Medtronics as it relates to its business partners?
I want to hear Kayla’s idea before we make this decision.Identify the type of role exemplified in each statement.A. TaskB. MaintenanceC. Self-interest
Medtronics is the world's largest standalone medical technology development company and relies predominately on product innovation. What structures and culture are evident it the firm that would support product innovation and change?
So do we all understand the objective? Any questions?Identify the type of role exemplified in each statement.A. TaskB. MaintenanceC. Self-interest
What contemporary design structures does Medtronics seem to utilize?
We tried your idea before you came to work here, Sandy. It did not work then, so it won’t work now. Let’s just do it my way.Identify the type of role exemplified in each statement.A. TaskB. MaintenanceC. Self-interest

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