Management 14th Global Edition Stephen P. Robbins, Mary A. Coulter - Solutions

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1. What does an analysis using Porter’s five forces model reveal about the industry that HBC competes within and what are its strategic implications for HBC?2. Describe the competitive strategy used by HBC prior to its sale to Zucker and NRDC. What strategy has HBC adopted since the sale?3. What
What would a manager look at in a SWOT analysis?
1. Is “growth” a necessary progression for a company or can it do well in the niche it has created? You can use Starbucks as an example if desired.2. Is Starbucks’ dependence on essentially one product a source of great vulnerability? If so, is that because coffee is omnipresent in daily
Explain the differences between B2B and B2C as e-business strategies.
Tashlin Masrani owns and operates a small retail store selling the outdoor clothing of an Canadian manufacturer to a predominately university-student market. Lately, a large department store outside of town has started selling similar, but lower-priced clothing manufactured in China, Thailand, and
1. Do you think Canarm Ltd. Has a mechanistic or organic organization design? Would some parts of the company benefit from being run with a mechanistic rather than organic design? Give examples to support your answer. Discuss other advantages for the company in using either a mechanistic or organic
Explain by example the concept of a network organization structure.
Explain the practical significance of this statement: “Organizational design should always be addressed in contingency fashion.”
Describe differentiation and integration as issues in subsystem design.
Faisal Sham supervises a group of seven project engineers. His unit is experiencing a heavy workload, as the demand for different versions of one of his firm’s computer components is growing. Faisal finds that he doesn’t have time to follow up on all design details for each version. Up until
How do product, process, and business model innovations differ from one another?
What are the three phases of change described by Lewin, and what are their implications for change leadership?
What are the major differences in potential outcomes of the force-coercion, rational persuasion, and shared power strategies of planned change?
What does the statement “OD equals planned change plus” mean?
As a newly appointed manager in any work setting, you are likely to spot many things that “could be done better” and to have many “new ideas” that you would like to implement. Based on the ideas presented in this chapter, how should you go about effecting successful planned change in such
Why is it important for managers to understand subcultures in organizations?
Sy Dabrowski is not doing well in his job. The problems began to appear shortly after Sy’s job was changed from a manual to a computer-based operation. He has tried hard, but is just not doing well in learning to use the computer, and as a result he is having difficulty meeting performance
Why is orientation an important part of the human resource management process?
How do internal recruitment and external recruitment compare in terms of advantages and disadvantages for the employer?
Why does a person need both position power and personal power to achieve long-term managerial effectiveness?
1. What type(s) of power does Frank Stronach appear to possess?2. Can Stronach be described as a visionary leader? If so, why?3. Which of the classic leadership styles does Stronach appear to reflect?4. Comment on whether Stronach is more likely a transformational or transactional leader.
What is the major insight of the Vroom–Jago leader-participation model?
How does Peter Drucker’s view of “good old-fashioned leadership” differ from the popular concept of transformational leadership?
Briefly describe how a manager would behave as an active listener when communicating with subordinates.
What is the difference between self-serving bias and fundamental attribution error?
Which three of the Big Five personality traits do you believe most affect how well people work together in organizations, and why?
Why is it important for a manager to understand the Type A personality?
What is the difference between an optimizing decision and a satisficing decision?
How can a manager double-check the ethics of a decision?
How would a manager use systematic thinking and intuitive thinking in problem solving?
How can the members of an organization be trained in crisis management?
As a participant in a new mentoring program between your university and a local high school, you have volunteered to give a presentation to a class of Grade 10 students on the challenges in the new “electronic office.” The goal is to sensitize them to developments in information technology and
1. For Hunter Harrison, retired from a long and successful career at Canadian National Railway, and undoubtedly with a secure pension, how can the needs theory explain his motivation to come out of retirement to take the CEO role at troubled Canadian Pacific?2. How could Harrison utilize the
Why is participation important to goal-setting theory?
What is the common ground in Maslow’s, Alderfer’s, and McClelland’s views of human needs?
Why might an employer not want to offer employees the option of a compressed work week-schedule?
How can a manager combine the powers of goal setting and positive reinforcement to create a highly motivational work environment for a group of workers with high needs for achievement?
1. From the information provided in the case, identify aspects of Team Canada’s development in each of the five phases of the team’s life cycle: forming, storming, norming, performing, and adjourning.2. Referencing the chapter material, describe the actions by Head Coach Harry Sinden that
How would a manager know that a team is suffering from groupthink (give two symptoms), and what could the manager do about it (give two responses)?
Explain the “inverted U” curve of conflict intensity and performance.
1. How could feedforward, concurrent, and feedback controls have helped Electronic Arts avoid the problems it encountered with product launch glitches?2. What output standards and input standards would be appropriate for the control process as applied to video game production?3. Can you see the
List the four steps in the controlling process and give examples of each.
How might feedforward control be used by the owner/manager of a local bookstore?
How does Douglas McGregor’s Theory Y relate to the concept of internal control?
How does a progressive discipline system work?
Assume that you are given the job of project manager for building a new student centre on your campus. List just five of the major activities that need to be accomplished to complete the new building in two years. Draw an AON network diagram that links the activities together in required event
What operating objectives are appropriate for an organization seeking competitive advantage through improved customer service?
1. How could Toyota’s competitors draw from kaizen to gain efficiencies in their supply chain management?2. What problems might a manufacturing firm face when trying to implement and use the just-in-time systems successfully use at Toyota?3. Looking at the Prius, undertake a value chain analysis
What is the difference between an organization’s external customers and its internal customers?
1. IAM Industries has an inventory management challenge—with a rising Canadian dollar how might it manage their supply chain better?2. Would you agree that inventory management is a significant issue for JAM Industries?3. Would a supplier-purchaser partnership be in the best interests of JAM
Why is supply chain management considered important in operations management?
If you were a reengineering consultant, how would you describe the steps in a typical approach to process value analysis?
What would be possible productivity measures for the following organizations?(a) Canada Post(b) University(c) Hospital(d) Amusement park(e) Restaurant
What are the eight key traits associated with leadership that summarize the four main theories?
Briefly explain what a managerial grid is.
Looking at the incentives system offered by Tencent, what does that tell you about the importance of understanding individual behavior?
On what basis does the attribution theory attempt to explain how we judge people differently?
How could Amazon eliminate concerns with employees using the tool to sabotage other employees?
Evaluate Starbucks’ training efforts. What types of training are available? What other type(s) of training might be necessary? Explain your choices.
Explain Hersey and Blanchard’s situational leadership styles and the two key behaviors associated with it.
What is the purpose of a charismatic leader’s enthusiasm and self-confidence?
You are a team leader. What are your daily priorities for your team?
Can a leader get power from multiple sources? Discuss.
What leadership models/theories/issues do you see in this case? List and describe.
What do you think about Indra Nooyi’s decision to create a design unit at PepsiCo? Is it appropriate for the food and drink industry? Why or why not?
How do you think leadership is changing in contemporary society? What behaviors exhibited by Indra Nooyi indicate such change?
What did the case teach you about leadership?
Why do you think L’Oréal invests so much in leadership development?
What role does a mentor play in leadership development?
Why is cross-cultural awareness important for leaders at a company such as L’Oréal?
Do you think a management training program would be a good way to start a career with a company? Why or why not?
Briefly explain equity theory and what happens if there are iniquities at work.
What do you understand by the term open-book management? Is it effective?
Identify examples of pay-for-performance programs used by some organizations.
What would it be like to work at Hong Kong Disneyland (HKDL)?
Using what you’ve learned from studying the various motivation theories, what does HKDL’s situation tell you about employee motivation?
Why are self-managed teams effective at Gore?
Can labor unions help prevent employees from being unfairly terminated?
In Malaysia, certain job sectors, like IT and customer services, are increasingly dependent on specialist human resource providers as a common source of trained manpower. Companies like Manpower Group provide professional HRM services to clients. Can such companies make HR departments redundant?
Organizations use many methods to assess potential new employees. Are these methods fair?
With organizational cost-cutting the world over, orientation for new staff has been cut short to just several days. How will this affect retention?
Describe the two main types of training. How do you think these tend to be delivered?
Distinguish between MBO and BARS as appraisal methods.
How do you think downsizing should be handled?
What do you understand by the term family-friendly benefits? Give some examples of these benefits in action.
Why does human resource management represent one of the major challenges faced by foreign companies entering the Chinese market?
What are the main issues expat managers generally face?
Why don’t foreign companies simply hire local staff instead of reaching out for foreign managers?
What advice would you give companies such as Maersk on their human resource management policies?
Why do you think an organization like BAE would want to adopt schedule-based work (SBW) pattern?
What possible difficulties can you identify as a result of the proposed changes?
Analyze the role of HR in embedding the new vision into the culture of the organization.
What types of departmentalization are being used? Explain your choices. If your classroom has Internet capabilities, access some company information for Starbucks with your students at the following address:https://news.starbucks.com/
What is communication and how can a manager ensure proper communication exists in the organization?
“Thanks a lot.” What does this phrase mean?
What are barriers to communication? What can managers do to reduce the chances of barriers to communication from occurring?
What does “active listening” mean?
How can changes in the physical work environment have a direct impact on communication systems?
Discuss the role of communication in customer service.
“Ethical communication includes all information, is true in every sense, and is not deceptive in any way.” Discuss.

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Management 14th Global Edition Stephen P. Robbins, Mary A. Coulter - Solutions

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