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management fundamentals concepts

Questions and Answers of Management Fundamentals Concepts

How can changes in the physical work environment have a direct impact on communication systems?
Discuss the role of communication in customer service.
“Ethical communication includes all information, is true in every sense, and is not deceptive in any way.” Discuss.
Can a manager provide honest feedback to employees without being confrontational?
Do you think the Anytime Feedback Tool is a useful communication tool for an organization? Why or why not?
Beyond possible human error and tragedy responsibilities, what do you think of this situation from the perspective of managing communications?
Why do you think the company’s executives decided to silence communication on social media? Was this an appropriate strategy?
In the first weeks, how could the communication have been better managed by the management?
The increase in the number of bookings seems to corroborate the success of the latter communication strategy of a complete disclosure on social media. Discuss the communication management
All of us have different personalities. How does an organization bring together a diverse group of individuals and expect them to work together harmoniously and productively? Discuss.
Which employee behaviors are more critical for a manager to influence? Discuss.
What are the goals of organizational behaviour?
Satisfied and happy employees make for better productivity, lower absenteeism, and turnover rate. Discuss.
How does the cognitive dissonance theory seek to explain the relationships between attitudes and behavior? How is this useful?
People differ in the degree to which they like or dislike themselves. Explain this statement. How is it applied?
How might a manager be tempted to use shaping behavior?
Do you think the work culture at Tencent is effective? Would it work in other organizations? Why or why not?
How would an understanding of organization behavior help Ma Huateng? What do you think will be Tencent’s biggest challenge in the future?
Using what you’ve learned from the various behavior theories, what does Tencent’s situation tell you about employee behavior?
What is HKDL’s biggest challenge in keeping employees motivated?
As a manager at HKDL, how would you keep the theme-park employees motivated?
Is there a link between the approach at the John Lewis partnership and the earlier theories of motivation?
Considering the Goal-setting theory, how do you think this partnership structure will affect the setting and achievement of challenging individual goals?
What could be the potential drawbacks of this type of organizational ownership?
Do you think that this partnership approach will solve any of the problems associated with the Equity theory? Why or why not?
“Money is not a motivator.” Discuss this statement in light of the JLP case.
Discuss the “ideal” Starbucks employee in terms of the various personality trait theories.
Describe in your own words the work place environment Starbucks has tried to create. What impact might such an environment have on motivating employees?
Using the Job Characteristics Model, re-design a part-time hourly worker’s job to be more motivating. Do the same with a store manager’s job.
Howard Schultz says, “We all want the same thing as people—to be respected and valued as employees and appreciated as customers.” Does the company respect and value its partners (employees)?
Former CEO Jim Donald once said, “Spending money to put people first is smart money.” Do you agree or disagree? Why?
If you were an executive, would you be concerned about the drastic drop in ranking on the list of best companies to work for? Why or why not? What actions might you take?
Describe Howard Schultz’s leadership style. Would his approach be appropriate in other types of organizations? Why or why not?
What is Starbucks doing “right” with respect to the leading function? Are they doing anything “wrong?”Explain.
Which of the company’s principles (see website)influence the leading function of management?Explain how the one(s) you chose would affect how Starbucks’ managers deal with (a) individual behavior
Why is control an essential managerial function in all types of organizations?
State the information sources for measuring performance.
Discuss the four main workplace discipline problems.
What do the two liquidity ratios—current and acid— actually measure and reveal?
Explain the balanced scorecard approach to evaluating organizational performance.
Why is it important for Chipotle to revise the company’s food-handling standards?
Which controls would be more important to Chipotle: feedforward, concurrent, or feedback? Explain.
How can Chipotle make sure that employees are following the new food handling standards?
What are some measures of organizational performance that Chipotle management should use?
Would you want to use your personal device for work purposes?
Can you think of any other privacy or security concerns for companies that have a BYOD program?
How could you use value chain management in your everyday life?
What companies might be good benchmarks for Starbucks? Why? What companies might want to benchmark Starbucks? Why?
Describe how the following Starbucks managers might use forecasting, budgeting, and scheduling(be specific): (a) a retail store manager; (b) a regional marketing manager; (c) the manager for global
What control criteria might be useful to a retail store manager? To a barista at one of Starbucks’walk-in-only retail stores? How about for a store that has a drive-through?
What types of feed forward, concurrent, and feedback controls does Starbucks use? Are there others that might be important to use? If so, describe.
What “red flags” might indicate significant deviations from standard for (a) an hourly partner; (b) a store manager; (c) a district manager; (d) the executive vice president of finance; and (e)
Evaluate the control measures Starbucks is using with its gift cards from the standpoint of the three steps in the control process.
Would you describe Starbucks’ production/operations technology in its retail stores as unit, mass, or process? How about in its roasting plants?
Discuss how having clear goals can make a team more effective.
How does knowing the five stages of group development help you as the manager?
What is an informal group and can informal groups form within an organization?
Why are virtual teams not suitable for all situations?
List and describe the key benefits of global teams.
What are challenges for organizations that have self-managed teams?
Do you think this approach could work for other types of work being done or in other types of organizations? Explain.
What are the main challenges facing organizational designs today?
There is evidence that an organization’s size will affect its structure. The larger the number of employees, the more mechanistic the organization will tend to become. Can this problem be overcome?
In terms of organizational designs, what is a simple structure?
Why is structure important? Why does an organization need a clear structure? Are there any other reasons for organizational structures beyond the formal arrangement of jobs, roles, and
Discuss why you think an organization might be keen to increase its managers’ span of control.
Any organizational design has traditionally had a chain of command. How does a chain of command work?
Many entrepreneurs want to grow their businesses. How can an entrepreneur, like Oliver, develop their ventures in the future?
The decision to close some of the restaurants would have been a difficult one for Oliver to have made. How should an entrepreneur tackle such downturns?
What characteristics do you think Jamie Oliver has that have helped make his various enterprises a success?
Entrepreneurs are important because of the impact they have on the world around them. List and explain the different ways that Fifteen benefits its community.
Is a growth mindset something you are born with? Or, can you develop a growth mindset?
Do you think someone could be an immediate success when starting a business? Or is a first failure really necessary?
Why do so many entrepreneurs experience failure?
How many options are there for a new entrepreneur to start up their business venture?
Costco now has a comprehensive website and sells online. Is this a threat to Costco’s business model? Is there a downside to selling online?
Are you surprised that Costco sells cars? How does offering diverse products help the company attract new members?
Beyond lower turnover, how else does Costco benefit from treating its employees well?
How is Costco’s business model different from other retailers such as Walmart and Sam’s Club? Why do you think Costco’s strategy works?
Describe first mover advantage and suggest examples.
Creating a competitive advantage over rivals is advantageous, but it’s only a matter of time before they catch up, or changes in the industry nullify the advantage. How does an organization sustain
In how many ways can managers create a competitive advantage so that they can compete against their industry rivals?
Explain how managers can use a BCG Matrix to manage strategies by analyzing a corporate portfolio.
There are three different types of corporate strategies. Do you think all corporate strategies revolve around growth? Why or why not?
Distinguish between an organization’s external opportunities and its threats.
Why is strategic management important to managers? Discuss.
Would it be valuable for Hermès to gather competitive intelligence? Why or why not?
What other trends in the courier deliveries could affect the industry in the future?
How can planning ensure that Hermès continues to meet its delivery targets inthe future and at times when there is bad weather or high peak-demand?
How can a planning and mapping software help Hermès to achieve a 95percent first-time delivery target?
Hyundai’s Global Command and Control Center (GCCC) have cameras strategically placed across its centers to monitor assembly lines. This helps identify problems and respond quickly. What drives
Setting organizational goals is an important step in planning. What are the approaches to setting organizational goals? Which do you consider the best?
What is the fastest-growing area of environmental scanning? What does it provide to an organization?
Outline the five steps required for setting goals in an organization. Explain how they work.
What are organizational goals? How many types are there? How would you discern an organization’s actual goals?
Define the term goal and explain how planning fits into an organization’s goal.
Planning takes a lot of effort. Why do you think people should engage in it?
How is the email sent to staff members linked to Dave Lewis’ view that the organization’s culture needs to change?
How could the omnipotent and symbolic management perspectives explain Tesco’s financial scandal?
What immediate and long-term issues can managers face in organizations that embrace this new drone technology?

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