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management fundamentals concepts
Management Fundamentals 9th Edition Robert N. Lussier - Solutions
Tania’s idea is better than mine. Let’s implement her idea instead of mine.Identify the type of role exemplified in each statement.A. TaskB. MaintenanceC. Self-interest
Every time there is a disagreement, Aiden plays the peace maker to get the members to come up with some type of compromised agreement to keep the team moving forward on the task.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE.
You’re late, Sue. Everyone else was on time, so we started without you. Be on time for the next meeting.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
What does this topic have to do with solving the problem we are working on?Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
We do have occasional differences of opinion, Jon. But you will find out that we really get along well and enjoy working together.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
Let’s stop the discussion and select one of these three insurance packages.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
That’s a tough one. Go ask Kennedy; she knows more about the program than any of us.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
Every time there is a disagreement Aiden tries to get the members to work out the problem.Identify the dimension of the group process exemplified in each statement.A. RolesB. NormsC. CohesivenessD. StatusE. Decision makingF. Conflict resolution
Tony asks if anyone heard about their manager and the new guy she’s dating.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Clarita, this looks like you just rushed through this to get it down without concern for giving us really good data for our team presentation.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Connor is thinking about his first date with a woman he met through an online dating service tonight.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Kevin is usually reluctant to give his ideas, and when he does and is challenged, Kevin backs down easily.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Chris enjoys challenging members’ ideas and getting them emotional so they will let him get his own way.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Kim is always first or second to give her ideas. She is always elaborating in detail on others’ ideas as well.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social loafer
Sonia, one of the usually active group members, is sitting back quietly today for the first time. The other members are doing all the discussing and volunteering for assignments.Identify the problem type described in each statement.A. Silent typeB. TalkerC. WandererD. Bored memberE. ArguerF. Social
What kinds of practices at Boston Consulting Group have enabled it to make Fortune magazine’s list of the Best Companies to Work for?
Andre Jehan, Pizza Schmizza founder of the Northwest chain, has an unusual way of recruiting and selecting workers. Homeless people are given pizza slices and soda and sometimes a couple of dollars to carry a sign that reads “Pizza Schmizza paid me to hold this sign instead of asking for
Employment Interview. Selecting a Tennis Coach, as the employment situation. You are interviewing Candidate B, Chris. Ad lib realistically as needed.
You have a different accent. What country are you from?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Evaluate the recruiting strategies that Boston Consulting Group uses to attract talent. Are they effective? Why?
The National Collegiate Athletic Association (NCAA) continues to penalize college sports teams because their athletes receive cars, cash, clothing, and other gifts from sports agents. NCAA rules allow agents to meet with college athletes. However, they forbid these students from entering into
Employment Interview. You are a manager in a factory. You are selecting a candidate for a cleanup job. Cleaning includes routine sweeping and washing floors, as well as cleaning up unexpected messes that happen frequently throughout the plant. You are interviewing a candidate named Chris. Ad lib
Have you ever worked under a different name?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Evaluate the selection process that Boston Consulting Group uses to determine the best job candidates for its position openings. Is it effective? Why?
Nike and many other companies have been criticized for using contract manufacturing with sweatshops that employ workers for very low wages and in poor working conditions. In many countries where much of today’s manufacturing takes place, there are few or no health and safety regulations. Some
Employment Interview. You are a manager in an office. You are selecting a candidate to be the department secretary, who will work for five people. The primary job is word processing with Microsoft Word. You are interviewing a candidate named Chris. Ad lib realistically as needed.
So you want to be a secretary. How much do you weigh?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Evaluate the training and development strategies that Boston Consulting Group uses to enhance the capabilities of its workforce.
Do you agree with the consideration that Boston Consulting Group is one of the best companies to work for? Why?
Are you a member of the National Guard?Using the two major rules of thumb for preemployment inquiries and identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Can you think of anything that Boston Consulting Group does not do for its workforce that you believe would make it an even better company to work for? Why?
Who recommended that you apply to work at Zillow?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Which human resources management process was likely the most important for Wegmans?
How do you feel about unions?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
What is your age?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Does Wegmans practice effective strategic human resources planning?
Did you ever get arrested for stealing on the job?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
From reading the case, does it seem that Wegmans gets most of its employees from internal or external recruiting?
Do you own your own car?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Can you identify any opportunities for improvement in the HR function at Wegmans?
Tell me if you have any form of disability.Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Explain how changes in the external environment resulted in changes in the internal environment at Wegmans.
Do you belong to the Jewish Community Center, the Knights of Columbus (KofC), or other similar organizations?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during
What type of strategy is Wegmans currently pursuing?
Do you have proof that you are legally eligible to work in the United States of America?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
How did Wegman’s manage diversity in the case?
Can you speak any foreign languages?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
What is your marital status: single, married, or divorced?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
I like children; do you have any?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
I see that you are applying for a truck driver position with us at UPS. Are you a member of the Teamsters labor union?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask
What is your sexual orientation–straight or homosexual?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
How did you like your prior jobs? Did you file a lawsuit against an employer?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Where do you live now, and how long have you resided there?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Have you ever tested positive for a sexually transmitted disease, HIV, or AIDS?Using the two major rules of thumb for preemployment inquiries, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Chloe tells her assistant José that if he goes to a motel with her, she will recommend him for a promotion.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the number on the second line.A.
Out of nowhere, Jim surprisingly receives a Snapchat nude picture of coworker Colin.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the number on the second line.A. Sexual harassment: (1) quid
Marisol drops some cookie crumbs in Jonathan’s lap and immediately brushes them off with her hand and gives his privates a gentle squeeze that causes him to jump up in surprise.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as
Sue and Karly, both hung up pictures of nude men and women on the walls near their desks, in view of other employees who walk by.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the number on
Brandon tells his coworker Jennifer an explicitly sexual joke, even though twice before Jennifer said she doesn’t want to hear dirty jokes.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the
Kelly typically puts her hand on Tim’s shoulder as she talks to him, and Tim is comfortable with it.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the number on the second line.A. Sexual
Adam, the supervisor of the production department, tells subordinate Carleen that he thinks she is sexy and that he’d like to take her out.Indicate which kind of behavior is described in each statement. If you select A, choose the type of sexual harassment as either Type 1 or Type 2 and place the
We need a new sales rep. Sales Manager Carlos likes to hire young people without experience to train them to sell using our unique approach, so please recruit for the position ASAP.”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal
Shane, Robert is taking a three-week paternity leave, so please recruit a replacement for him.”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal recruiting/mobilityB. Employee referralsC. Walk-insD. Outside organizationsE. AgenciesF.
Emily, our first-line supervisor Henry is retiring in two months. What recruiting method should we use to replace him?”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal recruiting/mobilityB. Employee referralsC. Walk-insD. Outside
Oh, by the way, Sonata, do you know anyone who could fill the administrative assistant position in your department?”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal recruiting/mobilityB. Employee referralsC. Walk-insD. Outside
We need a person to perform routine cleaning services in a couple of weeks, but we have no budget. Lee Ann, can you please pick someone coming in looking for a job?”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal recruiting/mobilityB.
So you want to work for The Gap, how much were you paid at Sears?Using the two major rules of thumb for preemployment inquiries and, identify whether each question can or cannot be asked during a job interview.A. Legal (can ask)B. Illegal (cannot ask during preemployment)
Hi, Ashley. Please go online and see if you can get us some applications for the software engineer job opening.”Select the major recruiting source(s) that should be used for each of the job openings described.A. Internal recruiting/mobilityB. Employee referralsC. Walk-insD. Outside
Tony is over at Helen’s desk talking instead of doing his job.Identify the appropriate type of power to use in each situation.A. CoerciveB. ConnectionC. Reward or legitimateD. ReferentE. Information or expert
Jessica is not performing up to standard level of production.Select the performance appraisal method that is most appropriate for the given situation.A. Critical incidents fileB. Management by objectives (MBO)C. Narrative methodD. Behaviorally anchored rating scales (BARS)E. Rating scaleF. Ranking
Kassandra wants to use an assessment system for developing each employee.Select the performance appraisal method that is most appropriate for the given situation.A. Critical incidents fileB. Management by objectives (MBO)C. Narrative methodD. Behaviorally anchored rating scales (BARS)E. Rating
Managers and employees have complained that the one existing appraisal form does not work well for different types of employee jobs. Usain has decided to hire an HRM professional to develop a performance appraisal system that is more objective and job specific, with forms for various employee
Samantha asked you for a letter of recommendation for a job she applied for at another company.Select the performance appraisal method that is most appropriate for the given situation.A. Critical incidents fileB. Management by objectives (MBO)C. Narrative methodD. Behaviorally anchored rating
Indra started a small company and now has a dozen employees. She wants to develop one performance appraisal form that you can use with all employees.Select the performance appraisal method that is most appropriate for the given situation.A. Critical incidents fileB. Management by objectives (MBO)C.
John has been promoted from a supervisory position to a middle-management position and needs to select his replacement.Select the performance appraisal method that is most appropriate for the given situation.A. Critical incidents fileB. Management by objectives (MBO)C. Narrative methodD.
What types of job stressors are likely to exist in the GlaxoSmithKline work environment?
I don’t trust William to get the report to me today by 3:00 today.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
What are the Big Five personality dimensions?
Officers in the armed forces tend to use legitimate power with troops. Military recruits are conditioned to follow orders without questioning authority. In fact, it is a crime for a military member to willfully disobey any lawful order. However, many military officers issue unlawful orders to
You have been bringing in snack food and drinks and putting them in the refrigerator at work. Your coworker, Chris, has been taking them without asking. You don’t think it’s fair for Chris to take your food and drinks.
What are the benefits of the Energy and Resilience programs for GlaxoSmithKline as a company in terms of functional vs. dysfunctional stress?
Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
Being overweight places stress on the body, and poor nutrition contributes to obesity. Obesity is on the increase, and it is a major contributor to the rising cost of health care. Health officials are trying to persuade Americans to lose weight. The government has released public service ads to
You and your coworker, Chris, clean up the work area, which is divided into two sections, about once a week. The machine section is always dirtier and takes more work and time to clean. It seems as though Chris always makes sure you get the machine section to clean, which you don’t think is fair.
What are the benefits of the Energy and Resilience programs for GlaxoSmithKline employees in terms of functional vs dysfunctional stress?
As usual, Bob is complaining about our new project.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
Does the Pygmalion effect really work? Why or why not?
Your roommate, Chris, is home earlier than you are, so you eat your meals at different times. Every night for the past week, Chris has not cleaned up. Dirty dishes are left in the sink and pots are left on the stove. You have to clean the pots before you can cook. You don’t think it’s fair to
Which of the stress management strategies discussed in this chapter are likely to be addressed by the Team Resilience program?
I really like working with Tanya because she always comes through with good work.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
What is your attitude toward power and politics in organizations? Should power and politics be changed, and if so, how?
Do you think that work stress is a growing problem in the workplace these days? Why?
Tyson is a pleasure to work with because he is so cooperative. We get along great.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
Can managers order that power and politics in an organization be abolished? If yes, should they?
Which of the guidelines for developing political skills do you think is most important? Why?
What would you do if you were a manager and one of your employees was showing signs of high stress and burnout?
I appreciate Lianna because she always comes with creative ideas during meetings.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
What are the most relevant points you learned about negotiation that you didn’t already know and use? Will you follow the steps in the negotiation process in future negotiations?
I really like working on Jim’s because he is so easy to have a conversation with.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD. ConscientiousnessE. Openness
How do you know when you are in conflict?
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