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business
management fundamentals concepts

Questions and Answers of Management Fundamentals Concepts

What are the most relevant points you learned about negotiation that you didn’t already know and use? Will you follow the steps in the negotiation process in future negotiations?
I really like working on Jim’s because he is so easy to have a conversation with.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD.
How do you know when you are in conflict?
Which of the conflict management styles do you tend to use most often? Why?
What role are perception bias and attitudes playing in this case, and which determinant of job satisfaction would influence Washington?
I enjoy working for Terri because she never stirs up drama over little things.Identify the personality type indicated by each comment.A. ExtroversionB. AgreeablenessC. EmotionalismD.
How much stress do you have in your life? When do you tend to have more stress, and what is (are) the major cause(s) of the stress?
What type of power do Polito and Washington appear to be using during the meeting?
Kara, don’t you realize that your opinion is not as logical as mine. So we should do the task my way.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC.
Which of the stress-management techniques listed in the text do you use currently? Can you think of or do you use any other stress-management techniques that are not listed in the text?
Which political behavior seems to be stopping Washington from getting what she wants, and which political behavior could be of most help to her if she wants to continue to use graduate assistants for
Give an example of how you used political behavior to achieve an organizational objective.
Bonita is an emotional person, so she will not make a good supervisor.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE.
What does the psyIn sending her memo to the department, Washington used which conflict management style?chological contract have to do with this case?
Hank, I know you’re a good worker, but I can’t give you the assignment again. You should understand that I have to be fair to everyone in the department.Identify the perception bias indicated by
In sending her memo to the department, Washington used which conflict management style?
Shawn, I thought you were my friend, and that you would back me on this.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE.
Was sending the memo a wise political move? What might Washington have gained or lost by sending it?
Jayden, your point is weak. Don’t you understand that my idea is much better?Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD.
What would you do if you were Politio? (a) Would you talk to the dean and let him know that Washington said he would appeal the policy decision? If so, which kind of political behavior would
The new project manager, Kit, is a single parent, so I guess he won’t have his mind on his work.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC.
If you were Washington, once you saw that you had no support during the meeting, would you have continued to defend your position or agreed to stop using graduate assistants to grade exams? Would
I usually know what Conroy is going to say at meetings. He is so predictable.Identify the perception bias indicated by each comment.A. SelectivityB. Frame of referenceC. StereotypingD. ExpectationsE.
If you were Washington and Politio drafted a policy that department members agreed with, would you appeal the decision to the dean? Would your answer be different if you were not a tenured faculty
If you were the dean of SAS, knowing that the VP did not want to set a college wide policy, and Washington appealed to you, what would you do? Would you develop a schoolwide policy for SAS?
You have to get an important customer order shipped today, and Sonia is not working to standard again. Sonia claims that she does not feel well and cannot afford to take time off, so she can’t get
(a) Should Jim Weston have spoken up in defense of Washington during the meeting? If you were Weston, would you have taken Washington’s side against the other seven members? (b) Would your
Ari, one of your best workers, is currently not doing a good job as usual. You think Ari has a personal problem affecting her work.Identify the appropriate type of power to use in each situation.A.
What are the ethical issues in this case, and how do perception and attitudes influence ethics?
A new, expensive robot machine is now available that can increase your department productivity, and you want one. Major purchases must be approved by a committee, and its decisions tend to be
At what level (college wide, by schools, or by departments within each school) should a graduate assistant policy be set?
Amita has talked to you about getting ahead and has asked you to help prepare her for a supervisor position when the next opportunity opens.Identify the appropriate type of power to use in each
What type of change is Politio making?
Samuel is not wearing a required safety vest again, saying it is too hot.Identify the appropriate type of power to use in each situation.A. CoerciveB. ConnectionC. Reward or legitimateD. ReferentE.
Kyle, you know your stuff, just handle the customer complaint as you think is best, and you don’t need to get back to me on this.Identify the level of authority in each of the situations below.A.
When focusing on jobs, is it better to use job simplification or job expansion?
Ethan, please collect the job resumes HR sends over during the week and give them all to me on Monday at 10:00.Identify the level of authority in each of the situations below.A. Authority to informB.
The Delegation Process. You are a marketing manager in a medium-sized company. Your computer is getting outdated, so you have decided to get a new one. You’re not sure what make, model, or features
What is job design, and why is it necessary?
Explain the role of organization culture at Zappos. Can it be characterized as strong or weak?
The Delegation Process. You are a production manager in a large company. You have received a request for information on your department by the new human resources manager. You are going to delegate
How do self-managed work teams factor into the new structure of Zappos?
José, I need a new laptop. Please do some research giving me a list of competitive laptops and tell me which one you like the best.”Identify the level of authority in each of the situations
The Delegation Process. You are a college professor and advisor of students. You have received the grade reports for your advisees. You have a file folder for each advisee, which contains a form to
What type of organizations commonly use functional departmentalization?
How has Zappos used job enrichment to its advantage?
Here is a copy of our organization chart so that you can see our firm’s formal organizational structure.”Identify which organizational principle or principles are represented by each statement.A.
Identify some of the current priorities and types of assignments delegated.
What is the difference between product and customer departmentalization?
Does an organization you work for or have worked for emphasize following the standing procedures or being flexible? Explain your answer.
Can Zappos be characterized as a learning organization? Why?
As part of orienting new employees to our firm, we stress the importance of learning our mission statement so that it will guide you in doing your job.Identify which organizational principle or
Describe the job design of faculty members.
Explain how the move to a self-managed, self-organized structure from a hierarchical structure was a form of reengineering.
The ambulance is on the way. Anita, call Dr. Rodriguez and have her get to emergency room A in 10 minutes. Aaron, prepare emergency room A. Juan, get the paperwork ready.Identify which organizational
What type of departmentalization is used? Draw its organizational chart.
What type of authority is needed to make decisions and issue orders down the chain of command?
From the perspective of authority, is Zappos more centralized or decentralized? Specify characteristics of the firm to support your answer.
I need Carlos to do some research for me, but as a middle manager, I can’t give an operative employee a direct order to do it. I have to have my supervisor, Christina, give Carlos the assignment
Identify line and staff positions. Is authority centralized or decentralized?
What impact does technology have on organizational structure?
What is the difference between general staff and specialist staff?
Is Zappos a mechanistic or organic organization? How so?
My department manager, Rick, tells me to do one thing, but my project manager, Betty, tells me to do something else at the same time. Whom should I listen to?Identify which organizational principle
How are the principles of organization followed? (Be sure to include the span of management and division of labor.)
Matrix departmentalization violates the unity–of-command principle. Should companies not use matrix departmentalization?
How does the scope of authority change throughout an organization and what is the flow of responsibility, authority, and accountability?
Have you ever worked for an organization that is a “learning organization?” Do you feel that it was a better place to work because it was a learning organization? Why?
To make your job more interesting, Andy, I’m going to assign a new task to you.Identify which organizational principle or principles are represented by each statement.A. Unity of command and
You are the manager of a retail chain. You just returned from lunch and got this message: “Chris called, return the call.” Chris is a personal friend. Calling Chris back during company time
Historian Alfred Chandler suggested that structure should follow strategy. Should a firm develop the strategy first and then develop the organization structure? Why or why not?
If you could design the ideal job for yourself, what would it look like? What would be the most important aspects of this ideal job for you? Why?
He is a good customer, Helen, so make him happy and ignore the rule and give him cash refund without the sales receipt.Identify which organizational principle or principles are represented by each
You are a supervisor of a medical ward. You just checked your mail. You got the latest copy of Supervision, a monthly magazine giving ideas on how to be an effective supervisor. Reading the magazine
As firms grow, should they have division of labor and add staff positions? Give examples with your answer.
How does AT&T address job design issues for various positions in the company?
I know it will be difficult to supervise 19 employees reporting to you, Jennifer, but by cutting two managers, we all have to take on more employees.Identify which organizational principle or
You have to submit your department budget in two weeks. There will be very few changes from last year. Preparing the budget should be what level of priority?
Is centralized or decentralized authority better?
What do the terms differentiation and integration mean?
How is AT&T a learning organization?
Rachel handles all the accounts receivable transactions, and Ed does all the accounts payable transactions.Identify which organizational principle or principles are represented by each statement.A.
You are the manager of a small local stock brokerage branch. The telephone lines just went dead. The secretary is out sick today, so you are covering for her. Getting the telephones fixed should be
Arthur Andersen, a consulting company, was taken to court for destroying evidence that could have been used in court to support allegations of illegal activities. Arthur Andersen destroyed evidence
Tom told me to use his computer to get some information for him. But when I got to the computer, it was turned off, and when it booted up, I didn’t have Tom’s password, so I couldn’t get the
Describe the type of departmentalization that exists in AT&T’s organizational design.
The human resources manager sent you, a middle manager, a memo asking for a list of all your employees with their job titles. It is due in one week. Making the list should be what level of priority
Suppose you are a sales rep for a major pharmaceutical company. You get paid by commission, so the more drugs you sell to doctors, the more money you make. You know that sales reps in your company
Does formal organizational structure really matter? In other words, shouldn’t management just focus on getting the work done?
What is the difference between unity of command and unity of direction?
Follow the chain of command from your present position (or one you held in the past) to the top of the organization. Start by identifying anyone who reported to you, then list your boss’s title,
To what degree does AT&T possess the characteristics of a mechanistic vs. an organic organization?
Emily, I’ve been hearing a lot about social media marketing. Should we try it?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE. Forcefield analysisF.
Winona, we need an intervention that can identify the employee morale problems so we can change the situation.A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process
Jordan, I think we could benefit from using intervention that gets lots of employees from many departments and our key suppliers to discuss ideas on improving productivity.A. Training and
Bella, is there an intervention we can use with small group together to figure out things that are holding us back from getting a higher product quality rating and what we can do to improve
Kent, our employees are often rude to each other. What intervention can we use to make them better understand how their behavior affects their coworkers?A. Training and developmentB. Sensitivity
Hannah, what interventional can we use to make jobs more interesting and challenging for employees?A. Training and developmentB. Sensitivity trainingC. Team buildingD. Process consultationE.
Liza, are you sure this intervention will work? Our team has a lot of conflict that is affecting how we get along as we complete the job.A. Training and developmentB. Sensitivity trainingC. Team
Chase, what intervention will we use to prepare our employees to put the product together as a group rather than each person continuing to produce one part of it?Identify the appropriate OD

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