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business
business communication

Questions and Answers of Business Communication

How do careful revision and quality document production reflect the "you" attitude?
How can you demonstrate good business judgment when it comes to multimedia documents?
What are the ethical implications of murky, complex writing in a document that is supposed to explain how customers can appeal the result of a decision made in the company's favor during a dispute?
Rewrite the following paragraph to vary the length of the sentences and to shorten the paragraph so it looks more inviting to readers: Although major league baseball remains popular, more people are
Rewrite these sentences so that they no longer contain any hedging: a. It would appear that someone apparently entered illegally. b. It may be possible that sometime in the near future the situation
Rewrite these sentences to eliminate the indefinite starters: a. There are several examples here to show that Elaine can't hold a position very long. b. It would be greatly appreciated if every
Revise these sentences in order to present the ideas in parallel form: a. Mr. Hill is expected to lecture three days a week, to counsel two days a week, and must write for publication in his spare
Revise the following sentences to delete the awkward references: a. The vice president in charge of sales and the production manager are responsible for the keys to 34A and 35A, respectively. b. The
Rewrite these sentences to clarify the dangling modifiers: a. Full of trash and ripped-up newspapers, we left Dallas on a plane that apparently hadn't been cleaned in days. b. Lying on the shelf,
Rewrite the following sentences to eliminate the long strings of nouns:a. The focus of the meeting was a discussion of the bank interest rate deregulation issue.b. Following the government task force
Rearrange the following sentences to bring the subjects closer to their verbs:a. Trudy, when she first saw the bull pawing the ground, ran.b. It was Terri who, according to Ted, who is probably the
Rewrite each sentence so that the verbs are no longer camouflaged: a. Adaptation to the new rules was performed easily by the employees. b. The assessor will make a determination of the tax due. c.
Review a copy of the syllabus your instructor provided for this course. Which design elements were used to improve readability? Can you identify ways to make the document easier to read or more user
Visit the stock market page of Bloomberg's website at www.bloomberg.com and evaluate the use of design in presenting the latest news. What design improvements can you suggest to enhance readability
Rewrite the following paragraph using a parallel bulleted list and one introductory sentence: Our forensic accounting services provide the insights needed to resolve disputes, recover losses, and
Team up with another student and exchange your revised versions of Message 6.A (in the exercises under "Messages for Analysis"). Evaluate each other's work to see if it could be improved. After you
Proofread the following e-mail message and revise it to correct any problems you find: Our final company orrientation of the year will be held on Dec. 20. In preparation for this sesssion, please
The time and energy required for careful revision can often benefit you or your company directly, such as by increasing the probability that website visitors will buy your products. But what about
Break the following sentences into shorter ones by adding more periods and revise as needed for smooth flow:a. The next time you write something, check your average sentence length in a 100-word
Cross out unnecessary words in the following phrases: a. Consensus of opinion b. New innovations c. Long period of time d. At a price of $50 e. Still remains
Revise the following sentences, using shorter, simpler words: a. The antiquated calculator is ineffectual for solving sophisticated problems. b. It is imperative that the pay increments be terminated
Use infinitives as substitutes for the overly long phrases in these sentences: a. For living, I require money. b. They did not find sufficient evidence for believing in the future. c. Bringing about
Rephrase the following in fewer words: a. In the near future b. In the event that c. In order that d. For the purpose of e. With regard to f. It may be that g. In very few cases h. With reference
Revise to condense these sentences to as few words as possible: a. We are of the conviction that writing is important. b. In all probability, we're likely to have a price increase. c. Our goals
Remove all the unnecessary modifiers from these sentences: a. Tremendously high pay increases were given to the extraordinarily skilled and extremely conscientious employees. b. The union's proposals
Why is it better to write out ideas in a rough format and later reread your message to revise its content? When revising your message, what question can you ask about your writing?
Name the four elements of the "writing context." Imagine that you're the reader of your message. What questions might you ask?
When you revise a written message, what is the purpose of "tightening"? What is one way to tighten your writing as you complete a message?
Pressure is building to stop the practice of moderating the blog by reviewing reader comments and selecting which ones will appear on the blog. You've received a number of adamant messages saying
Southwest's change in scheduling policy (allowing customers to reserve seats slightly further into the future] placated many customers but not everyone. Some still want to book travel up to a year or
The multiauthor concept generally works well for Nuts About Southwest. It divides the writing workload, and it gives readers the opportunity to hear from a variety of voices across the company. One
For the sample blog entries you solicited in your e-mail message, you asked candidates to start their entries with a brief paragraph introducing themselves. Which of the following seems like the most
Is instant messaging replacing many instances of e-mail for the same reasons that e-mail replaced many instances of printed memos and letters? Explain your answer.
If one of the benefits of blogging is the personal, intimate style of writing, is it a good idea to limit your creativity by adhering to conventional rules of grammar, spelling, and mechanics? Why or
In your work as a video game designer, you know that eager players search the web for any scrap of information they can find about upcoming releases. In fact, to build interest, your company's public
In what ways does carefully planning a podcast reflect the "you" attitude?
You work for a midsize freight delivery company that has been using text messaging as the primary communication channel between drivers and the central dispatch office. Drivers send a text message to
For each of these message needs, choose a medium that you think would work effectively and explain your choice. (More than one medium could work in some cases; just be able to support your particular
E-Mail: Making Subject Lines Informative Using your imagination to make up whatever details you need, revise the following e-mail subject lines to make them more informative:a. New budget figuresb.
The following e-mail message contains numerous errors related to what you've learned about planning and writing business messages. Using the information it contains, write a more effective
Your firm, which makes professional paint sprayers, uses IM extensively for internal communication and frequently for external communication with customers and suppliers. Several customers have
The members of the project team of which you are the leader have enthusiastically embraced blogging as a communication medium. Unfortunately, as emotions heat up during the project, some of the blog
From what you've learned about effective blogging as well as planning and writing business messages in general, you should be able to identify numerous errors made by the writer of the following blog
You recently began recording a weekly podcast to share information with your large and far-flung staff. Now after a month, you've asked for feedback from several of your subordinates, and you're
Comic-Con International is an annual convention that highlights a wide variety of pop culture and entertainment media, from comic books and collectibles to video games and movies. From its early
As the travel director for a global management consulting firm, your responsibilities range from finding the best travel deals to helping new employees learn the ins and outs of low-risk, low-stress
You certainly appreciate your company's "virtual team" policy of letting employees live wherever they want and using technology to communicate and collaborate. The company is headquartered in a large
Consumers looking for beauty, health, and lifestyle magazines have an almost endless array of choices, but even in this crowded field, Logan Olson found her own niche. Olson, who was born with
You work for Brainbench (www.brainbench.com), one of many companies that offer employee screening services. Brainbench's offerings include a variety of online products and consulting services, all
Many companies operate on the principle that the customer is always right, even when the customer isn't right. They take any steps necessary to ensure happy customers, lots of repeat sales, and a
What product do you own (or use regularly) that you can't live without? It could be something as seemingly minor as a favorite pen or something as significant as a medical device that you literally
The fact that 97 percent of American youth ages 12 to 17 play video games is not much of a surprise, but more than a few nongaming adults might be surprised to learn that game playing might not be
One-quarter of all motor vehicle accidents that involve children under age 12 are side-impact crashes-and these crashes result in higher rates of injuries and fatalities than those with front or rear
JetBlue is known for its innovations in customer service and customer communication, including its pioneering use of the Twitter microblogging system. Thousands of JetBlue fans and customers follow
While writing the many letters and e-mail messages that are part of the job search process, you find yourself wishing that you could just talk to some of these companies so your personality could
ESPN leads the pack both online and off. Its well-known cable television sports channels are staple fare for sports enthusiasts, and ESPN.com (espn.go.com) is the leader in sports websites, too.
Business networking websites such as www.linkedin.com, www.ryze.com, and www.spoke.com have become popular places for professionals to make connections that would be difficult or impossible to make
The physical difference between the women who model clothes and women who buy them has long been a point of contention for shoppers-and a point of concern for health advocates who say that top
For the first time in history (aside from special situations such as major wars), more than half-51 percent-of all U.S. adult women now live without a spouse. (In other words, they live alone, with
The "Big Three" U.S. automakers-GM, Chrysler, and Ford-haven't had much good news to share lately. GM, in particular, has been going through a rough time, entering bankruptcy, shedding assets, and
Cisco, a leading manufacturer of computer networking equipment, is one of several technology companies that have been criticized recently for selling high-tech equipment to police agencies in China.
High-definition television can be a joy to watch-but, oh, what a pain to buy. The field is littered with competing technologies and arcane terminology that is meaningless to most consumers. Moreover,
With any purchase decision, from a restaurant meal to a college education, recommendations from satisfied customers are often the strongest promotional messages. Your task: Write a script for a one-
Every organization, no matter how successfully it operates, can find ways to improve its customer service. Your task: Write a script for a one- to two-minute podcast (roughly 150 to 250 words),
When people are frustrated with a problem and are trying to discuss it via a lean medium such as online postings, emotions can sometimes boil over. You've been monitoring a conversation between a
Web-based businesses occasionally suffer from "page loading" problems, when a particular webpage a visitor requests will not display, even when the rest of a website seems to be working normally. Get
In July 2009, Get Satisfaction released version 2.0 of its software. Which of the following is the best one- sentence summary of this major milestone? a. Version 2.0 is a major update that unleashes
Get Satisfaction has just announced an enterprise version of its customer support software that companies can customize as part of their own information systems. The software is available in beta
Why is it good practice to explain why replying to a request could benefit the reader?
The latest issue of a local business newspaper names 10 area executives who have exhibited excellent leadership skills in the past year. You are currently searching for a job, and a friend suggests
You've been asked to write a letter of recommendation for an employee who worked for you some years ago. You recall that the employee did an admirable job, but you can't remember any specific
Every time you send a direct-request e-mail message to Ted Jackson, who works in another department in your company, he delays or refuses to comply. You're beginning to get impatient. Should you send
You have a complaint against one of your suppliers, but you have no documentation to back it up. Should you request an adjustment anyway? Why or why not?
What is good process for indentifying the best people to ask for recommendation letters?
What information should you provide to letter writers to help them produce credible and compelling letters on your behalf?
What are the most common mistakes you need to avoid with recommendation letters?
Revise the following short e-mail messages so that they are more direct and concise; develop a subject line for each revised message. a. I'm contacting you about your recent e-mail request for
Rewrite the following sentences so that they are direct and concise. If necessary, break your answer into two sentences. a. We wanted to invite you to our special 40 percent off by-invitation-only
Visit the Workplace eCards section of the Blue Mountain site, at www.bluemountain.com, and analyze one of the electronic greeting cards bearing a goodwill message of appreciation for good
With another student, identify the purpose and select the most appropriate medium for communicating the following written messages. Next, consider how the audience is likely to respond to each
Critique the following closing paragraphs. How would you rewrite each to be concise, courteous, and specific? a. I need your response sometime soon so I can order the parts in time for your service
Your company markets a line of automotive accessories for people who like to "tune" their cars for maximum performance. A customer has just written a furious e-mail, claiming that a supercharger he
After five years of work in the human resources department at Cell Genesys (a company that is developing cancer treatment drugs), you were laid off in a round of cost-cutting moves that rippled
As a training specialist in Winnebago Industry's human resources department, you're always on the lookout for new ways to help employees learn vital job skills. While watching a production worker
You are normally an easygoing manager who gives your employees a lot of leeway in using their own personal communication styles. However, the weekly staff meeting this morning pushed you over the
Walmart has grown to international success because it rarely fails to capitalize on a marketing scheme, and its website is no exception. To make sure the website remains effective and relevant, the
In today's mail, you get a letter from Non-Stop Messenger Service, 899 Sparks St., Ottawa, Ontario K1A 0G9, Canada. It concerns a friend of yours who has applied for a job. Here is the
As the owner of Paradise Sportswear in Hawaii, Robert Hedin was nearly done in by Hurricane Iniki in 1992, which wiped out his first silk-screened and airbrushed T-shirt business. He tried again, but
When Kendra Williams, owner of Organizers Unlimited, wanted to create a website to sell her Superclean Organizer, she asked you, her assistant, to find a designer. After some research, you found
As a project manager at Orbitz, one of the largest online travel services in the world, you've seen plenty of college interns in action. However, few have impressed you as much as Maxine "Max"
As energy costs trend ever upward and more people become attuned to the geopolitical complexities of petroleum-based energy, interest in solar, wind, and other alternative energy sources continues to
You and your staff in the public relations (PR) department at Epson of America were delighted when the communication campaign you created for the new PictureMate Personal Photo Lab
You've been working for two years as administrative assis¬tant to Ron Glover, vice president of global workforce diversity at IBM in Armonk, New York. Chana Panichpapiboon has been with Glover even
Thank goodness your company, Diagonal Imports, chose the Sametime enterprise instant messaging software produced by IBM Lotus. Other products also allow you to carry on real-time exchanges with
Adobe Systems is well known as the maker of Acrobat, Photoshop, Flash, and other programs that are fundamental tools in the Internet Age. It is also becoming well known as one of the "greenest"
The vast Consumer Electronics Show (CES; is the premier promotional event in the industry. More than 130,000 industry insiders from all over the world come to see the exciting new products on display
You work for Alberta Greenwood, owner of Better Bike and Ski Shop. Yesterday, Alberta met with the Schwinn sales representative, Tom Beeker, who urged her to sign a contract with Floorgraphics. That
Love at first listen is the only way to describe the way you felt when you discovered SongThrong.com. You enjoy dozens of styles of music, from Afrobeat and Tropicalia to mainstream pop and the
As a consumer, you've probably bought something that didn't work right or paid for a service that did not turn out the way you expected. Maybe it was a pair of jeans with a rip in a seam that you
You did not expect to find a job while working out at 24-Hour Fitness, but you're willing to explore an opportunity when it appears. As you were buying a smoothie at the Jamba Juice bar inside the

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