Management Fundamentals 9th Edition Robert N. Lussier - Solutions

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What are a manager's resources?
What are the three levels of management?
Joe Maddon has been the manager of the Chicago Cubs since 2015. In his first year, he exceeded the expectations of most analysts and fans by leading the team to an appearance in the National League Championship Series. In 2016, he broke the alleged "curse" that has hung over the team for more than
1. Whole Foods is a natural and organic foods retailer started by John Mackey and Renee Lawson in 1978. The company is headquartered in Austin, Texas. Today it operates 456 stores in the United States, Canada, and the United Kingdom and employs approximately 93,000 employees.The mission statement
This stagecoach likely makes a stop near you. Wells Fargo \& Company owns Wells Fargo Bank, which is one of the largest banks in the US with more than 8,800 bank branches in 40-plus states. Community banking represents Wells Fargo's largest segment. Its wholesale banking arm handles corporate
What is the glass ceiling?
What are the five dimensions of Hofstede's cultural diversity?
Marriott International is a leader in the hospitality industry with more than 3,200 lodging properties worldwide and a workforce of more than 146,000 employees working in 55 countries and territories. Its core values include: We Put People First, We Pursue Excellence, We Embrace Change, We Act with
You used to be able to buy a Ford in any color you wanted — as long as it was black! Today Ford Motor is one of the world's largest automakers and includes a staple of brands and models including the Ford Mustang, the FSeries pickup, Focus, Lincoln, Fiesta, and Taurus. Reflecting a growing global
Federal Express Corporation, now known as FedEx, was started in 1971 by Frederick W. Smith, an entrepreneur who recognized the need for a company that could deliver documents overnight. The company is headquartered in Memphis, Tennessee, and it maintains a workforce of more than 290,000. The
Can accountability be delegated?
What were the objectives of the program were to reduce defects, increase efficiency, and reduce costs. These are the typical objectives of a Lean/Six Sigma program. Lean programs focus on increasing efficiency and reducing costs while Six Sigma focuses on quality. the objectives of the Lean/Six
Why are some companies (such as Apple) innovative when it comes to changing products and processes, while others (such as Eastman Kodak) are slow to innovate and change?
Many companies in the past, including Gap, have been criticized for not monitoring factory conditions. To address the criticism, the firm set standards for its manufacturers and developed a thorough factory inspecting system. Gap’s vendor compliance officers inspect factories around the world and
Haines underwear at Costco.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
What are the key elements of the Lean/Six Sigma program at 3M?
Social Accountability International (SAI; www.sa-intl.org) is a U.S.-based nonprofit organization dedicated to the development, implementation, and oversight of voluntary verifiable social accountability standards. SAI works to improve workplaces and combat sweatshops through the expansion and
UPS delivers a package from Walmart to a customer.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
Evaluate the effectiveness of the Lean/Six Sigma program at 3M.
TheaterSeat Store chairs with or without subwoofer speakers.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
What are the challenges associated with maintaining the success of the Lean/Six Sigma program at 3M?
A bag of Lays chips by Frito-Lay.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
Why do you think that Lean/Six Sigma has grown in popularity in many organizations? Do you think that Lean/Six Sigma will continue to be popular in the future? Why?
Assume you are planning a major event or project, such as a big wedding. (If you have an actual future event or project, use it rather than selecting an assumed event.) Would you use the planning sheet, Gantt chart, or PERT to plan and control the event? Why? Identify the major things that you need
A Dell laptop at a Best Buy store.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
Do you think the use of Lean/Six Sigma undermines the ability of an organization to be innovative? Why?
Many companies are now using radio-frequency identification (RFID) technology. RFID is revolutionary and is helping businesses improve supply chain management. However, critics are concerned about protecting people’s privacy. For example, with RFID, businesses will better know consumers’
A message at Cannon Ranch Resort & Spa.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
How does Sony address quality control in its quality and operations?
What is your view of the quality of products you have purchased over the past year compared to previous years? Did you have to return and exchange products or have them repaired? Do you think that quality is getting better with time?
Chocolate cream in a sugar cone at Helen’s Homemade Ice Cream.Identify each product by its level of customer involvement.A. Make-to-stockB. Assemble-to-orderC. Make-to-order
Describe how the 80–20 rule could be applied to Sony’s management of its quality and operations.
Why is capacity planning so important?
Dominos selling and delivering pizza.Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E. Project process operations (PPO)
How does Sony address total quality management and kaizen in quality and its operations?
Why is scheduling important?
An LG washing machine. Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E. Project process operations (PPO)
How could Sony use a balanced scorecard and dashboard to help it to better manage its quality and operations?
A swimming pool installed by Teddy Bear Pools.Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E. Project process operations
How could Sony address issues related to sustainability in managing its quality and operations?
Give an example of a project in an organization for which you work or have worked that would be appropriate to schedule using a PERT network.
The asphalt delivered for the driveway at a new house.Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E. Project process
How could Sony use teams to enhance the effectiveness in the management of quality and operations?
What are the four types of inventory?
Packages of Kirland white, whole wheat, and rye breads.Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E. Project process
What kind of leadership should Sony executives use to enhance the effectiveness in the management of its quality and operations?
What does material requirement planning integrate?
The new library replacement Learning Commons built at Springfield College.Identify the operations system that would be used to produce each product.A. Continuous process operations (CPO)B. Repetitive process operations (RPO)C. Batch process operations (BPO)D. Individual process operations (IPO)E.
Which theory (or thoeries) of motivation could be applied to enhance Sony’s ability to manage its quality and operations?
Dominos delivery of its pizza.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
The office layout of a McDonald’s manager.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
A man walks into a Target store to buy some t-shirts.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
Meals being made at TGI Fridays restaurant.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
You want a tool for building a new restaurant.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
You want a tool to schedule the making of five products on three different types of machines.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
A woman comes to Yale Hospital to have an operation.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
A Camaro car being built in a GM plant.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
A Camaro car being built in a GM plant.Identify the facility layout that would be used to produce each product.A. ProductB. ProcessC. CellularD. Fixed-position
You want a tool to develop a procedure for a new method of reporting accidents.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
You want to use a tool to develop procedures for opening and closing the retail store.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
You want to use a tool to schedule training classes in different rooms.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
You want to use a tool for building a new submarine.Select the most appropriate scheduling tool for each situation.A. Planning sheetB. Gantt chartC. PERT network
The standard monthly productivity rate in your department isJanuary: outputs of 6,200, inputs of $9,000______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isFebruary: outputs of 6,000, inputs of $9,300______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isMarch: outputs of 6,300, inputs of $9,000.______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isApril: outputs of 6,300, inputs of $8,800.______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isMay: outputs of 5,900, inputs of $9,000.______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isJune: outputs of 6,300, inputs of $9,300.______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
The standard monthly productivity rate in your department isJuly: outputs of 6,000, inputs of $9,000.______ ratio, ______%, increase/decrease of ______%.For the first five months of the year, calculate the current productivity rate and show it as a ratio and a percentage. Also, calculate the
You have new employees whom you must train to handle the typical daily tasks and problems that may come up that they will have to handle on the job.To select the most appropriate training method for each situation, first, select the skill being developed and place the number on the first line:1.
Juanita has to drop off daily reports at a certain office by noon. She brings them in around 10:00 a.m. on Mondays and Wednesdays so that she can run into some higher-level managers who meet at that time near the office. On the other days, Juanita drops the reports off around noon on her way to
Ron signed up to play on the company softball team that includes some higher-level managers.Identify the political behavior in each situation asA. EffectiveB. Ineffective
Wei told his boss’s boss about a mistake her boss made yesterday.Identify the political behavior in each situation asA. EffectiveB. Ineffective
Romeo avoids socializing so that he can be more productive on the job.Identify the political behavior in each situation asA. EffectiveB. Ineffective
Juliet sent copies of a report that she wrote to three higher-level managers.Identify the political behavior in each situation asA. EffectiveB. Ineffective
Kim says she thinks President Donald Trump is doing a good job. Coletta starts talking politics and how much she hates President Trump.Identify the political behavior in each situation asA. EffectiveB. Ineffective
Usain is over budget for labor this month. The store is currently not busy, so he asks Erica, a part-time employee, to leave work early. Erica tells him she doesn’t want to go because she needs the money.Identify the most appropriate conflict management style to use in each situation.A. Avoiding
Kendra joined a committee that she has no real interest in to make contacts. At a meeting, she makes a recommendation that is opposed by narcissist Kirkland, who is using a forcing style.Identify the most appropriate conflict management style to use in each situation.A. Avoiding styleB.
Deanna is on a task force that has to select a new high-tech machine. The four alternatives will all do the job, but team members disagree about the brand, price, and service.Identify the most appropriate conflict management style to use in each situation.A. Avoiding styleB. Accommodating styleC.
Jessica is the sales manager. Competent sales rep Hemet is trying to close a big sale. The two are discussing the next sales call, and they disagree on the strategy to use to close the sale.Identify the most appropriate conflict management style to use in each situation.A. Avoiding styleB.
Donald is on his way to an important meeting and running a little late. As he leaves the office, at the other end of the work area he sees Brittany socializing instead of working.Identify the most appropriate conflict management style to use in each situation.A. Avoiding styleB. Accommodating
Ram doesn’t like working every other Saturday. A good coworker, Ross tells Ram that his cousin Eddie is getting married on Saturday and asks Ram if he will work his shift.Identify the most appropriate conflict management style to use in each situation.A. Avoiding styleB. Accommodating styleC.
In what ways does human resource management support Coca-Cola’s employee engagement techniques?
My leader does a great job of long-range planning to ensure the company’s continuing success.For each of the following situations, identify the leadership theoryA. Leader-Member Exchange (LMX)B. Strategic leadershipC. Visionary leadershipD. Charismatic leadershipE. Transformational leadershipF.
Select an organization with which you are familiar. How can the flow of communication be improved?
The grapevine is commonly used to spread rumors and gossip. Most grapevine information is harmless and informs employees of what is going on in the firm. However, some, especially talk regarding work-related matters and coworkers, can destroy trust and sabotage productivity.1. Have you or has
Start by stating which drawing (1 or 2) you are giving instructions for and the three object shapes. List the first step in the message-sending process, followed by what you would say to the employee for this step. List step 2 of the process, followed by what you would say. List step 3 of the
Erica, I will email you the instructions for completing the assignment for me.”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1) peers or (2) departmentsD. Grapevine
How does the Siemens communication system support upward, downward, and horizontal communication?
As discussed, employees are wasting a lot of time at work using either their companies’ computers or their own personal cell phones. To help prevent employees from wasting time, organizations are monitoring the use of their technology and banning personal cell phones at work.1. Is it ethical and
You have just walked into the back of the room, where your employees are working in the front. There is a lot of smoke, which they do not realize, in the back of the room. Your employees are very highly capable and like to participate in decision making. As a situational communicator, you should do
“Thomas, I just sold products to two new customers who want to set up charge accounts. Please rush the credit check so we can increase business.”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1)
How does the Siemens communication system reflect the implementation of the interpersonal communication process model?
What is the relationship between information and the management functions?
We have discussed diversity in every chapter, so let’s get right into the questions.1. Should we leave our emotions at home and suppress them at work?2. Do you agree with this statement: “You shouldn’t confront others when you are emotionally angry because you can’t be rational, you won’t
You are an expert professor in your field. When going over the answers to the exam, a few students disagree with the recommended answer you gave. You check the answer and know that it is correct. The students get average grades and do not have a good explanation for your answer being wrong. As a
“Juanita, please take this package to the mailroom and have it sent out FedEx overnight for me.”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1) peers or (2) departmentsD. Grapevine
How does the Siemens communication system support feedback?
Which e-commerce methods have you used? Which one do you use most often?
Your coworker, Chris, usually does an excellent job. However, the work Chris is doing has slipped lately. You are concerned because it is affecting your work as well. You think Chris has a family problem, and you know Chris does not like to be told what to do. As a situational communicator, you

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Management Fundamentals 9th Edition Robert N. Lussier - Solutions

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