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management fundamentals concepts
Management Fundamentals 9th Edition Robert N. Lussier - Solutions
“Hey, Bubba, have you heard that Paul and Betty Sue were caught doing something they shouldn’t have done?”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1) peers or (2) departmentsD. Grapevine
What types of barriers to effective communication does the Siemens communication system attempt to eliminate or minimize?
You work in the accounting office. Chris has come to you stating that there are a few questions for you to answer about the budget. Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years. As a situational communicator, you should do what?
“Arjun, will you please hold this so we can get it straight and finish the job?”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1) peers or (2) departmentsD. Grapevine
In your opinion, is it a good or bad idea to give employees the ability poll, rate, and discuss company issues via social media? Does this transparency help or hurt the company’s culture and reputation?
Wireless phones and handheld devices are blurring work and home life. Is this positive or negative? Should people stay connected and work while on vacation?
“Kyra, here is the report you asked me to complete for you. Check it, and I’ll make any changes you want.”Identify the form of communication flow occurring for each statement.A. Vertical downwardB. Vertical upwardC. Horizontal–identify as between (1) peers or (2) departmentsD. Grapevine
Do you see any communication barriers that could exist at 3M between management and employees?
“José, can you tell me what Juan is talking about? I can’t understand him.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI. Language/culture
Does 3M’s internal communications strategy emphasize horizontal communication, vertical communication or both?
What is media richness?
Which communication barrier do you think is the most common, and which barrier do you believe has the most negative effects on communication?
“Carlton, you shouldn’t be upset, so just calm down.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI. Language/culture
Does 3M’s 15% program influence informal communication and grapevine behavior in the company? If so, how?
Which message transmission channel do you use most often in your personal and professional life? What is your strongest and weakest channel? How can you improve on your weakness?
“So, Billy Jean, do you understand?” Billy Jean doesn’t respond, thinking, “You just went through 14 steps, and I was lost back on step 2.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and
“Paul, I said I’d do it in a little while. It’s only been 10 minutes, so why do you expect it to be done by now?”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG.
How do the FlexAbility and Mentoring programs support effective internal communications?
When sending messages, how effective are you at checking the receiver’s understanding? Can you improve? If so, how?
“Yes, Deondre. We are right on schedule,” while thinking, “We are actually behind, but we’ll catch up.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH.
In your opinion, do you think this will improve communication for those engaged in the 15% program?
When receiving messages, how effective are you at listening? Can you improve? If so, how?
What is the role of corporate culture in relation to 3M’s innovation strategy (Chapter 2)?
Which response style do you use most often?
“Kassandra, you don’t know what you are talking about. I’ll keep doing it my way.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI. Language/culture
How does 3M’s 15% program leverage workforce diversity?
“Ronnie, I don’t like texting back and forth, so please call me so we can talk.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI. Language/culture
How does 3M’s 15% program facilitate the problem solving and decision making process?
“Eliana, how many times do I have to tell you to stop using your personal phone at work when you are waiting on customers?”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG.
“Joe, please shut the loud music off. I need to talk to you about your incident with Carlton.”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI.
“Teddy, will you please look at me when I’m going over instructions with you?”Identify the communication barrier indicated by each statement.A. PerceptionB. Information overloadC. Channel selectionD. NoiseE. Trust and credibilityF. Not listeningG. EmotionsH. FilteringI. Language/culture
José is applying to colleges and asked you for a recommendation.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD. TelephoneWritten communicationE. Email/textF. MemoG. LetterH.
You are running late for a meeting and want your boss to know you are on your way and will be around five minutes late.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD.
Your boss likes your creative idea for a new product and told you to come to a meeting with higher-level managers to pitch it to them.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC.
HR came out with a new policy and wants to inform employees internally of the change.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD. TelephoneWritten communicationE. Email/textF.
You are waiting for a UPS package, and you want to know if it is in the mailroom yet.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD. TelephoneWritten communicationE. Email/textF.
Employees have been leaving the lights on in the break room when no one is in it, so you decided to send a message to them to turn off the lightsFor each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC.
You need to explain a new project to three of your 10 employees.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD. TelephoneWritten communicationE. Email/textF. MemoG. LetterH.
Chris is late again, and you need to take some action.For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC. PresentationD. TelephoneWritten communicationE. Email/textF. MemoG. LetterH. ReportI.
“Katniss, I need you to go into our big database and run these statistics for me. Can you please have the numbers to me by noon?”For each of the communication situations, select the most appropriate channel for transmitting the message.Oral communicationA. Face-to-faceB. MeetingC.
“I want you to go and work it out with Usain.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic director],
“Thanks for telling me about it; I’ll talk to Usain to see what’s going on.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue:
“I almost forget to tell you, congratulations on beating UNH.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD
“So you don’t think it’s fair for you and your team to pick up after the football team.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your
“How long have you been picking up after the football team?”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD
“So you don’t like swearing—is that it?”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic director], you
“What specific swears being said do you find offensive?”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic
“No. I didn’t know anyone was swearing because I don’t spend much time in the ops department. But I’ll look into it.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to
“Just ignore the swearing. Don’t let it bother you.”Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic
Are you going to the company picnic?Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic director], you know that I
Why don’t you talk to them about it?Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic director], you know that
It seems like you find swearing offensive.Identify the response style exemplified in each statement.A. AdvisingB. DivertingC. ProbingD. ReassuringE. ReflectingBetty Sue: Katniss, Do you have a minute to talk?Katniss: Sure, what’s on your mind?Betty Sue: Being the AD [athletic director], you know
Why is damage control important?
Recall a personal event that you had to help conduct, such as a party, shower, or wedding. Identify preliminary, concurrent, rework, and damage controls, as well as feedback. What did you learn from the experience and the textbook discussion that can help you to plan and control better in the
Successful managers establish and maintain high expectations for all their employees. As Lou Holtz said, we need to set a higher standard. While students are doing less work than in previous years, grades continue to go up, a trend called grade inflation. At one time, most colleges used a set grade
Identify the systems process for Bolton by identifying its primary inputs, transformation process, outputs, and customers/stakeholders.
Teddy just tried on his new shirt, and there is a button missing.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
How does coaching serve as a control system at General Electric?
Apply the control systems process to your college education. What are your major objectives and standards? How do you measure and compare performance to your objectives and standards? What current and future corrective action have you taken? Do you reinforce your performance when meeting goals? If
PricewaterhouseCoopers (PwC) is a large global accounting firm. When its employees traveled to and from clients’ facilities and for clients, PwC paid the cost and then charged travel expenses to the client. PwC’s practice was to charge the regular rate, when in fact it was getting discounts.
Identify major types of control for each stage of the systems process.
Amita just got a new laptop computer, and one of the keys on the keyboard doesn’t work.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
How is coaching built into the performance management process at General Electric?
Employees tend to resist control and sometimes break the rules. Give examples of things you or others have done to resist controls.
Unfortunately, some employees are rewarded for being unethical, while others are disciplined for being ethical. For example, some auto repair shops pay a commission for work done, so mechanics are paid more if they get customers to buy parts and services they don’t need. Mechanics who have a
Your employee, Chris, is a clerical worker. Chris uses files, as do the other ten employees in the department. The employees all know that they are supposed to return the files when they are finished so that others can find them when they need them. Employees should only have one file out at a
The Christmas shopping season begins, and Richard is scheduling employees’ hours.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
How does the performance management process at General Electric address providing positive feedback and corrective action for workers with performance issues?
How does your professor in this course use controls to reduce and/or eliminate cheating on tests and other assignments?
Your employee, Chris, is a server in an ice cream shop. Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables. It’s a busy night. You found dirty dishes on two of Chris’s occupied tables. Chris is socializing with
Patriot’s Coach Bill Belichick’s football team is behind at halftime, so he is sending in some new players.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
How does the performance management system at General Electric apply the coaching process model?
How confident are you in your ability to develop budgets and read financial statements? What experience have you had in developing budgets and reading financial statements?
Your employee, Chris, is an auto technician. All employees at the garage know that they are supposed to put a paper mat on the floor of each car so that the carpets don’t get dirty. When you got into a car Chris repaired, the car did not have a mat and there was grease on the carpet.
Lee is ordering the food for the menu special for Friday night.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
Do you agree with General Electric’s decision to eliminate its traditional performance evaluation system? Why?
Do you feel that managers should spend more time on coaching and MBWA techniques? Explain.
As quality inspector Francis tried to start the Chevy Camaro, it would not start.Identify the type of control used or required asA. PreliminaryB. ConcurrentC. ReworkD. Damage
What do you think of the PD@GE mobile app that General Electric uses as part of its performance management process? Is it effective? Why?
Which of the eight discipline guidelines is most relevant to you personally? Explain.
“June, you know this is a no smoking area; put that out and get back to work.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
Control systems consist of preliminary controls, concurrent controls, rework controls, and damage controls. This case deals with what type(s) of control systems.
Can the need for discipline be reduced? If so, how?
The manager is talking to an employee to find out why the project is behind schedule.Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
Which functional controls system(s) are directly addressed in this case?
Which step in the control system process does Sears Holdings appear to be implementing?
“Tina, signs are posted stating that helmets must be worn in the construction site.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ.
The controls discussed in this case fall into which one of the three control frequencies?
Kenny, have you completed the monthly inventory for shortages?Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
Given what you have read in this case, what is your likelihood of investing in Sears’ stock and/or bonds?
What is the difference between financial statements and financial budgets?
Katniss, a team member, says, “Tim, we really need you to pick up the pace if we are going to ship this order out on time today.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH.
What factors in the external environment of Sears seem to have negatively affected its performance?
What is the objective of coaching?
“I didn’t break it, Jamal. The thing just jammed and stopped working.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
What does the statement “a simple matter of the company not selling enough of the right merchandise at the right price in the right way at the right time” imply from a planning perspective?
“Helen, this isn’t enough money to operate my department at full capacity.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
What does the statement “a simple matter of the company not selling enough of the right merchandise at the right price in the right way at the right time” imply from a planning perspective?
“Helen, this isn’t enough money to operate my department at full capacity.”Identify the one primary method of control.ConstantA. SelfB. ClanC. Standing plansPeriodicD. Regular meetings and reportsE. BudgetsF. AuditsOccasionalG. ObservationH. Exception principleI. Special reportsJ. Project
CEO Eddie Lampert’s development of a strategic plan to counter Sears’s decline would be an example of what class of leadership theories?
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