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business
management fundamentals concepts

Questions and Answers of Management Fundamentals Concepts

Which of Porter’s three competitive strategies d oes Zara utilize? Explain why.
Discuss the need for a team approach to supply chain management at Zara.
What other companies utilize Zara’s business model? How much control do these companies have over their supply chain?
Explain how utilizing both its in-house facilities and external manufacturers maximizes the efficiency of Zara’s supply chain. What are the advantages and disadvantages of each form of
Explain how just-in-time (JIT) inventory to affects Zara’s pricing strategy.
What category does Zara fall under from an operations flexibility perspective?
Is the trend towards broader product mix with unrelated diversification? Why or why not?
Can a standard make-to-stock product (such as soda) also be made to order? If so, how?
What is the relationship between inventory and quality control?
Why should you measure productivity rather than just production?
What does materials requirement planning integrate?
Which two facility layouts are the most flexible? Which two layouts are the least flexible?
Why is capacity planning so important?
Are services generally more capital or labor intensive than manufacturing? Why?
Which type of process operation is most commonly used by retailers and service organizations?
Which type of process operations is the most flexible? Least flexible?
Is the level of customer involvement highest with make-to-stock, assemble-to-order, or make-to-order operations?
What does the operations department do?
Identify which priority scheduling method(s) the organization for which you work or have worked uses.
When would you use a PERT network rather than a Gantt chart?
How did Sigma use the feedback process between internal departments to execute its Global Vision?
Is your present or past organization concerned about time-based competition? If so, what functional areas are primarily responsible for speed?
Is your present or past organization concerned about time-based competition? If so, what functional areas are primarily responsible for speed?
How does communication factor into the case? Explain its importance during a period of change in an organization.
Was the change at Sigma strategic or operational? Explain.
How do ethics play into Sigma’s decision to keep a lean operation and small staff while increasingly growing its use of machines and technology for manufacturing purposes? Research interviews from
Outline and explain how Sigma used the control systems process to improve product quality.
Explain the role customer feedback regarding Sigma’s previous lenses played in improving the company’s new products.
What are the differences among coaching, counseling, and disciplining?
What is the performance formula, and how is it used with coaching?
How do managers commonly demotivate employees?
How does “Hello Barbie” demonstrate innovative structure and culture within Mattel, Inc.?
Is this product socially responsible?
What are the three activities of management by walking around, and what is the role of facilitating?
Was “Hello Barbie” a programmed decision or a non - programmed decision for Mattel, Inc.?
What is the objective of coaching?
Why is the capital expenditures budget the most important budget?
What are the three constant control methods, the three periodic control methods, and the four occasional control methods?
What is the role of reinforcement in the control systems process?
What is shown in a performance report?
What are the five areas of performance that standards measure?
Why is damage control important?
Why is damage control important?
Review the discipline guidelines in Exhibit 14–11. Identify any guidelines your present or past boss did not follow.
Identify the major capital asset expenditures invested in by your present or a past organization.
Identify the major source(s) of revenue and expenses where you work or have worked.
In what ways can the oral communication skill be applied at school or future employment?
Which of the five typical response styles users will experience with “Hello Barbie”?
In your opinion, do you think this will improve communication for those who use the product?
What part of the message-receiving process would apply to the user during this type of communication process?
Do you see any communication barriers that could exist between Barbie and the user?
What is the difference between a computer network and an information network?
What is the relationship between information and the management functions?
Is the grapevine helpful or harmful to most organizations? Should managers try to stop grapevine communication? Why or why not?
Why is criticism important to the individual and organization?
What is the difference between nonverbal and oral and written communication?
What is the difference between setting and body language?
What is filtering?
What is the difference between encoding and decoding?
What takes place during the information systems process?
Give an example of an oral message and a written message you received at work, and specify the channel of each.
Why do you think Cooks moved the structure of the organization from one that was divided by function, to one that was cross-functional? States some advantages to cross-functional teams.
Which of the major reasons for resistance to change is Tina Jefferson exhibiting ?
What are the four leadership styles identified by the Situational Leadership ® model?
What are the five leadership styles identified by the normative leadership model?
What are the four leadership styles identified by the path-goal leadership model?
What are the two styles of leadership at either end of the leadership continuum model?
What are the two leadership styles identified by the contingency leadership model?
What are the five major leadership styles identified on the Leadership Grid ® ?
What are the two determinants of leadership and the four possible leadership styles according to the Ohio State University and University of Michigan studies?
What are the three parts of leadership style?
Recall the top manager from an organization you work for or have worked for. Would you call this CEO a visionary, charismatic and/or transformational leader? Why or why not?
Identify the one leadership theory or model you prefer. State why.
Recall a present or past boss. Which of the five leadership styles did your boss use most often? Describe your boss’s behavior.
What are the two factors in Herzberg’s two-factor theory?
What types of organizations can Clif Bar’s engagement and motivation techniques be applied in? In what organizations won’t they work in? Why or why not?
In what ways does human resource management support Clif Bar’s employee engagement techniques? (Chapter 9)
Which of the four grand strategies is Clif Bar & Company utilizing? Search online to find current information on the company’s business decisions to inform your answer.
How does organizational culture apply to the case?
Are Clif Bar & Company’s methods sustainable, long-term motivators for its employees? Be sure to use theory from the chapter to support your answer.
Does Vroom’s expectancy theory support Clif Bar & Company’s policies? Why or why not?
How does Herzberg’s two-factor theory apply to Clif Bar & Company’s employee engagement and motivation techniques? Name the case’s extrinsic and intrinsic factors.
Do you agree that managers’ attitudes and expectations affect employee motivation and performance? Explain your answer.
Do people really have diverse needs?
Is there a relationship among the three major classifications of motivation theories?
What are the two schedules of reinforcement?
What are the two variables of the expectancy theory?
Does the goal-setting theory really motivate employees?
What do the E , R , and G stand for in ERG Theory?
What are the four content motivation theories?
How is the performance formula used by managers?
Which Big Five personality dimension is affecting Tina Jefferson’s behavior?
What type of power do Joe Perry and Tina Jefferson appear to be using during the meeting?
What type of change is Joe Perry making?
What is the difference between functional and dysfunctional conflict, and how does each affect performance?
Have you or has anyone you know been harassed at work? If yes, please explain the situation in language acceptable to all.
Why do most people use attribution rather than ask people why they do and say the things they do? How often do you use attribution rather than asking people? Why?
What are six stress-management techniques?
What does it mean to “maintain ownership of a problem”?
How do you know when you are in conflict?

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